Rated 2 out of 5 by noserider Service needs improvement
The location and facility is a really good value however the service is disappointing.
My room was not serviced the first night. I called to have it serviced as I was heading out again for the evening and when I returned nothing was done to the room at all.
I was charged for in room internet when it was supposed to be complimentary and when I called to have it reversed I had to jump through a lot of hoops to get it done. And I am still not sure if it has been done. I will have to wait for my credit card statement.
The front dest attendant was probably a new hire, she has a long ways to go in terms of being amicable with guests and assisting them with their needs.
March 31, 2014
Rated 5 out of 5 by grammer Great place to stay
We usually stay at a different hotel when visiting Anaheim. My friend always stays with you and we decided to give Sheraton a try. We were not disappointed. Wonderful staff and our room was great. We loved the ease of catching the ART bus and the parking.
March 21, 2014
Rated 5 out of 5 by ishiaki Great stay
We enjoyed our stay at the property, while visiting the Disney Resort in Anaheim, CA. Just minutes walk from the resort, and by far the best hotel in the area.
Everything from the room, restaurant, service, staff and location were just perfect. Recommend to anyone visiting the resort.
March 20, 2014
Rated 4 out of 5 by coccosal Nice Rooms
My family and i live only about 40 minutes form Disney, but the Sheraton is a nice place to stay when we want to have a get away for a 2 day trip to Disneyland. We can walk to a from the park.
March 20, 2014
Rated 5 out of 5 by Steven1566 Best value of all Anaheim Hotels
The quality of service you receive at this hotel matches the expectations of a much more expensive property. The room rates are phenomenal for such a great building that's so close to Disneyland. The staff are fun and friendly and go out of their way to make every stay I've had with them exactly how I want it. I never ever ask for favors, but they always generously give and take care of me. I will never stay at another hotel in the OC if I can choose to stay at the Sheraton Park Hotel. Me. Bruno knows how to keep his staff happy, and they in turn keep guests happy.
March 19, 2014
Rated 5 out of 5 by DnChuck Welcoming Staff
During our stay, the housekeepers were wonderful. Not just the work in the room but they always acknowledged our presence and wished us well. I was getting ice one morning and one came up to me and asked if she could help. It was a great experience that made us feel like they appreciated our being there, not just as clients but as friends.
March 17, 2014
Rated 5 out of 5 by MLD31 Another great year at Sheraton Park
This is my hotel of choice whenever I go to conference at convention center. It's right across the arena. You cannot ask for a better location. Staff here is wonderful. This year, my conference is a sold out event. Staff handled it beautifully. Lounge staff Naz and Sandra are always always exemplary! They treat customers like royalty! Alfredo at front desk goes above and beyond. Thank you for another wonderful year. See you next year!
March 17, 2014
Rated 3 out of 5 by diana123 room 1216 has no sound proofing
We have stayed several times here and it's always been good. This time, we got room 1216, which was terrible, because it has a large adjoining door to the next room 1218, and there is not sound proofing whatsoever. I could hear every conversation, and even what was on TV in 1218. I am disappointed that when i checked in, that i was assigned this room and was not warned about the potential problem.
March 17, 2014
Rated 5 out of 5 by Epic13 Expo West quiet haven
Enjoyed the pool and spa. Breakfast was fast fresh and tasty. Easy access to Convention Center.
March 11, 2014
Rated 3 out of 5 by juan15 Good Location
Good Location, rooms are rather small. And even though I was alone they gave me a double queen which made it even harder to get around the room. Rooms are pretty basic and bathroom are pretty tight.
The outside areas on the other hand are great, beautiful gardens and pool.
March 7, 2014
Rated 4 out of 5 by Sandyinsm Anaheim Visit
My stayed at the Sheraton Park Anaheim exceeded my expectations. The front desk staff were professional, quick and thoughtful. I am a Platinum SPG Member and was upgraded to the Club Floor. I became ill overnight and Sandra in the Club Lounge was very thoughtful assisting me twice to prepare a few items that would help me feel better, including obtaining one item that was out of stock in the Club Lounge. I would definitely stay at this hotel if I were in the area again.
March 2, 2014
Rated 3 out of 5 by Chris921 Expectations not met
Due to great reviews, my family decided to stay here to attend a funeral. I was glad that they held my room even though I checked in at 9pm. Rooms were clean and staff were great. No complaints there.
When I called the front desk to say that the bathroom fan didn't work, the person had the audacity to tell me that fans are silent running fans. Please! I know the difference and can hear the difference! At least all four showers helped to keep the humidity up.
Next, I opted to get free wireless access for being a Gold level. Big mistake. Sheraton uses AT&T internet connection. I could not log onto the wireless network because anybody with AT&T phones had free access. I was up till 2am, and I still couldn't log on. I tried the iPad, laptop, my iPhone, my wife's Android phone, none. Front desk said wireless was up and running fine. All three nights i was there, i could not log on. I wonder how many people called about wireless connection problems and how many it takes for them to say that something is wrong?
Finally, parking is tight. I was there from Thurs through Sunday and opted for Self Parking. I consistently came after 9PM each night and barely found parking, one or two spaces left. I hate to imagine what it would be like during summer or high occupancy days.
I recommend with the following caveats. Don't get wireless, park early and check the bathroom fans before settling in.
February 24, 2014
Rated 5 out of 5 by LBus Nice Hotel
Beautiful grounds, very clean....would most definitely stay here again.
February 17, 2014
Rated 5 out of 5 by Donnah69 Great Staff and Convient
Staff was very nice and accomodating!
January 28, 2014
Rated 5 out of 5 by sandram NAMM Show!
Great stay. Lovely room, very comfortable. Staff was very friendly and accommodating. Close to Convention Centre and Disney attractions, Molly's restaurant was great for breakfast. Will be back!!
January 27, 2014
Rated 5 out of 5 by Dynodi Best Pool
Location is great with easy walk to Disneyland and Anaheim Garden Walk restaurants and shopping. Pool area is very relaxing with a true tropical resort feel. On site restaurants are convienent and starbucks available onsite too. Rooms have nice balconey with seating and beds have comfy bedding and pillows.
January 24, 2014
Rated 4 out of 5 by RMJG Good hotel for the price and location
Our family stayed at the Sheraton at the Park, Anaheim while visitng Disneyland. Location is good, room was standard. We upgraded to the Club Level which was very nice for breakfast and evening happy hour. Price was competitive for a similar room at nearby hotels but they fail to mention the daily $16 parking fee tacked onto the bill.
January 21, 2014
Rated 4 out of 5 by andy14 Nice property, close to Disney
Pretty cool hotel. I was here with my partner and we both loved the place. We tend to stay at other hotels, but we are much more likely to stay here again in the future.
January 21, 2014
Rated 1 out of 5 by Pclark650 Very dirty
My room smelled horrible, When I got into bed I realized part of the problem was the linens smelled terrible. Could not get a hot shower water only went to warm. Next night someone smoking I ask if they allow smoking in the hotel answer was no but they allowed on the balconies. That was the final straw along with the no hot water the wonderful staff moved me up to the 12th floor which was nice. The next morning when to go grab one of the lovely Starbucks cups and it had a lipstick stain and coffee splashes inside. This hotel appears to not take cleanliness serious at all. Based on this stay I may never consider the Sheraton Hotel again
January 17, 2014
Rated 5 out of 5 by Scott214 Great location for Disneyland
Walking distance to Disneyland and restaurants
January 9, 2014
Rated 1 out of 5 by Catherine Challenging times
Delayed due to weather in Chicago, my husband attempted to check-in under our pre-paid reservation. While the reservation was honored (albeit grudgingly!) the front desk would not acknowledge SPG status until I arrive (such as a parking permit) which is out of my control. I've had similar problems with professional courtesy via both Alma and Esperanza....solved when I raise the issue to the concierge, but this is last time we will stay at this property.
January 7, 2014
Rated 5 out of 5 by Catmarquez This option satisfied all our needs!
There are MANY options when it comes to staying close to Disneyland! Period. It can get overwhelming. This hotel met all our needs. First, it is is close to disneyland. You can walk to disneyland. We opted to use the $5.00 a day bus. Second, it is surrounded by everything you need! An ABC store, a 7-11, i-hop, mortons, jack in the box, ruth chris, a great taco shop called mi casa or mi casita, a liquor store. All within walking distance 1/2 block to block n 1/2 away. Also bout a 10 min walk away is the anaheim garden walk plaza - more restaurants and a deluxe movie theatre. look it up. Target is a little further.
The rooms at Sheraton are nice, beds were nice. Our room had a balcony, big plus. If you are high up, ask for room w/ balcony facing disneyland, you should be able to see the fireworks. If you are on the first floor ask for room facing the pool, otherwise your balcony walks out to parking lot - not so nice but bearable.
Staff was excellent! I needed 7 rooms w/ 1 being a handicap accessible room w/ a connecting room. both needed 2 beds. But some of my rooms had 2 check in dates (so check in on dec 30, then check out on Dec 31 and then check back in on dec 31). That was how i had to book b/c of point issues. it was VERY complicated. AND they were sold out 2 or 3 of the nights we were there. Front desk did amazing to get my room needs met a little beyond my expectations. Alma, Dillon and Veronica were all experts at front desk reception, customer service and meeting guest needs. Kudos! BUT NOTE: because this was a special family event and room reservations were so complicated, i had called in house reservations to discuss. The gal that helped me was NOT helpful in anyway. She came off as rude and unaccommadating. That was scary and discouraging because i wanted to make everyone in my party of 20 happy! Also, my reservations had been made and i couldn't change them at that point. That is why i gave this Sheraton a 2 star for spg recognition b/c the gal in in-house reservations just killed any hope of my spg status paying off on this special occasion. If you have to deal w/ in house reserve don't let that discourage you, the guys and gals at front desk should be able to work their magic, with a smile.
Maids were very nice and worked soooo hard. Please tip them! They have a guest services desk which is right across from the check in desk, right as you walk in the lobby. The guys at this desk also gave great customer service. Besides taking up or storing your bags, they can accept delivery of packages. They even stored an expensive cake and tamales for us in a fridge and freezer. so nice! I don't think you will be disappointed if you stay here.
First night, we had to stay at Courtyard a little further down the road. CY was a little further from Disney, didn't have the pool or restaurant options that Sheraton does, but was nice too.
Please note there is another Sheraton right down the block from this Sheraton. This Sheraton is the Sheraton Anaheim Resort. i think the other is sheraton garden grove. Overall a great stay! Hope this helps you.
January 4, 2014
Rated 2 out of 5 by OttawaFamily2013 Tired Hotel & Staff
I could blame the staff apathy and ambivalence on the fact they were working on the holidays but the state of the facility could not have the same excuse. Air conditioning in the room did not work for 3 of the 5 nights we were there. We asked for 2 pair of slippers (because the carpet was so dirty) but only received one..... We had other service issues but you get the idea. The only positive about this hotel was the proximity to Disneyland.
January 2, 2014
Rated 5 out of 5 by peoplemover2012 close to disney
This hotel is a great place to watch the fireworks from disney. You must have the right view. The hotel is nice. Spg room on the 14th floor is real nice and open extra hours. Better than normal for hotels. Walking distance to Disney.
December 30, 2013
Rated 5 out of 5 by GrandmaJenny Great Disney hotel
So close to Disneyland. Great view of fireworks. NIce pool for the kids. Very comfortable hotel.
December 27, 2013
Rated 5 out of 5 by rjrb13 Amazing Hotel experience
I stay here every time I come to Anaheim or the surrounding area. Amazing hotel with beautiful spacious rooms and everything you could need. The staff seems genuinely friendly and eager to help you with anything you need to make your time there as comfortable as possible. Perfect area that is walking distance to everything even with little kids, And great views. I highly recommend this hotel to anyone on vacation to business trips.
December 27, 2013
Rated 4 out of 5 by Cicciarelli Nice staff
Great location but the room was just okay. The tv continued to freeze and you would have to unplug it from the wall. Also the toilet kept running with water continuously. The staff was very nice though.
December 24, 2013
Rated 4 out of 5 by David099 Pool Staff were great!
I had a conference in Anaheim and would spend my lunch hour at the pool, where the staff were amazing at taking orders and bringing food out as you lounge.
December 19, 2013
Rated 5 out of 5 by HD2013 Sheraton Anahaie
Excellent hotel with exceptional staff. They really made us feel at home. Highly recommend this hotel for individuals going to Disneyland.
December 18, 2013
Rated 5 out of 5 by NanC123 Extraordinary service and comfort
This hotel exceeded my expectations in the responsiveness and friendliness of the staff, the comfort of my room, and the accuracy and promptness of the amenities such as the wonderful room service.
December 17, 2013