Rated 5 out of 5 by DrSatz Family/Pet Friendly with Great Service
I loved saying here as did my kids, they loved it so much here they didnt want to leave! I like that they accommodate to those who have pets that travel and offer great services, we will be back!
June 3, 2013
Rated 3 out of 5 by Tam27 Staff Overview
When I am greeted by Saleem or Enuardo, my stay is always special. The new staff treat platinum guests the same as any other guests. The new manager of the lounge is incredibly rude. I was just receiving my order from Leslie (who is lovely) and he comes to my table and proceeds to tell her to get moving. Completely unprofessional. I have been staying at this hotel for approx. 20 stays a year/year for the last 4 years. I am evaluating changing hotels
May 30, 2013
Rated 2 out of 5 This place sucks
This was one of the worst stays I've ever had at a hotel. The coffee maker in my room was dirty ther was a dirty Qtip on the floor in my room the one bed sunk down In the middle. The pool was not as the website made it out to be. It was dated and dirty the kids pool was the size of fish bowl and paked full because the main pool is not heated. I don't think a pool advertised for kids should allow drinking pool side my kids don't need to see a bunch of drunks at the pool. I was staying with my tow small girls who need milk to go to sleep when I asked to use the fridge I was told I needed to pay $150. The view of the garbage on the roof was grat to if you like garbage. Next time I go on a trip I will not go a Sheraton.
May 27, 2013
Rated 3 out of 5 by Dano123 Go Green
I have made a habit of the Go green efforts. I travel alone so its no big deal. I didn't receive my points at this hotel even though I requested them at check out.
May 23, 2013
Rated 5 out of 5 by Val13 Will definitely stay again
We got an amazing deal on this hotel. Because we stayed on a long weekend we got our 3rd night free! The staff are awesome and were always happy to do anything to make our stay special. And everywhere we went they would go out of their way to put a smile on our 2 year old daughters face. We got complimentary breakfast and evening horderves with our stay and both were always fantastic. I was expecting a little more from the pool area. I thought it would be bigger with a few more things for our 2 year old to play with, and it was always super busy when we went. But we went every night of our stay and still had a blast. We were able to take our daughter down the slides which she LOVED! There was always a line up for the slides but we never waited very long. The location of the hotel was great as well. We were close to everything we had planned to do like the zoo and the spark center. All in all we loved our stay and will definitely staying again the next time we are in Calgary :)
May 21, 2013
Rated 4 out of 5 by jazz08 They like dogs
Once again we stayed at the Sheraton Cavalier on the last night of our three day trip home. We were welcomed warmly by the staff and check-in was a breeze.
Our room was clean, the beds were comfortable and we along with our two dogs felt very much at home. We all had a restful time and a good nights sleep
Best of all, they have a Starbucks in the lobby
May 19, 2013
Rated 5 out of 5 by Cheapspeed Enjoyable Repeat Stay
Stayed over the weekend with family and appreciate the suite upgrade. As always, staff was helpful and friendly. Hotel is at a reasonably good location with free parking. To go downtown, go south on Barlow Trail to Memorial and by-pass traffic on Deerfoot. Newly renovated fitness centre is under-utilized, I was there alone for more than an hour on Sun evening. Henry's Pub has daily steak and pint special for $18. All in all, I feel right at home in Cavalier on my frequent business and personal visits to Cgy. Breakfasts during this stay at the club lounge are very good.
May 16, 2013
Rated 4 out of 5 by CAPJ Express checkout that wasn't
If a hotel offers an express checkout it should be faster than going to the front desk. Mine was not. Don't bring too many devices that need charging or you will need to crawl around. Nice breakfast on the Club floor.
May 11, 2013
Rated 3 out of 5 by river not all rooms equal
my room located above ventilation equipment so there was always a low hum and loud hum when window was opened.
May 7, 2013
Rated 4 out of 5 by earlyriser Fun
Clean, comfortable, great decor, nice facilities, my wife and I even used the pools/slides. Had a great time.
It would have been nice for the room to have a fridge and microwave.
May 5, 2013
Rated 2 out of 5 by Markdf A little dissappointing for the price
For a "club floor room" the room was an average room in size the bathroom was small and only had a shower (was expecting a jetted tub, the website is a little confusing and misleading) the breakfast is only until 8:30 so if you sleep in you are out of luck and the lounge closes at 10:00 so if you go out for a nice late dinner you are out of luck there as well. I will say the room was nice and bright and clean.
April 25, 2013
Rated 5 out of 5 by Jody39 Excellent
This hotel was truly amazing. I stayed for 1 night and attended a conference within the hotel. From the shuttle, to the staff, to the check in procedure, to the rooms, to Henry's Pub and the service our group received in this pub, to the food and service in Colors, to the conference room and the catering during the conference... everything was top shelf! I would definitely rebook here and definitely recommend this hotel to others. If you don't stay here, you are missing out on an experience that will definitely set a new standard of excellence in the hotel industry. Great Job Sheraton!!
April 24, 2013
Rated 5 out of 5 by Sandi46 Another great stay
The hotel lobby is comfortably luxurious with well appointed rooms.
The room was over sized with soft bedding and very comfomfortable beds.
The restaurant was bright and had a good selection of breakfast (the only meal I ate on site) items at a good price point.
The bathroom was compact with up to date fixtures. I loved the large walk in shower, rather than a tub combo!
April 15, 2013
Rated 4 out of 5 by Dani Great Staycation in Calgary
We stayed at this hotel to visit with friends that were in from out of town and staying at the Sheraton Cavalier (even though we live in Calgary). By far the best hotel pool area I have ever seen! Lots of hot tub space, our kids loved the waterslides, and it was nice to be able to socialize with a drink while supervising our kids at the pool. The staff was accommodating in getting us an available room close to our friend's room. I would have been nice to have a little more space - the rooms are quite small - and 2 beds instead of a bed and a pull-out, but we were able to accommodate our family of 4 easily enough.
April 15, 2013
Rated 4 out of 5 by RutBusinessTrv Great place but beware of the Green option
This is another great Sheraton especially the 8th floor lounge which makes it convenient to have small informal meetings through out the night. The pool/water slide was amazing.
Be warned however about the Green option they have which is in a form of a door tag to hang on the door outside the room. Once you hang that green option, you are placed on the "do not clean room" list and from that day on, you room will not be cleaned until checkout even if you only have it there for 1 day.
Not knowing this, I had my on the door the first day thinking I would participate every other day for cleaning but on the 2nd day after it was removed, no cleaning was done. After the third day, I called the front desk at 8AM and they told me by placing that on the door once, I had opted for the green option for the entire stay. I told them that is not my understanding and I needed the room clean immediately. The staff said they will send someone to clean the roomBy. That night when I returned to the room late and of course the room was not cleaned. I called room service and they told me that there were no house keeping left. I had to request them bring just extra towels and dump my trash.
I am busy enough when I am traveling and really don't extra task of chasing around the hotel staff to keep up the room.
So be warned. Do not use those Green door tags until your last few days.
April 13, 2013
Rated 5 out of 5 by GC99 Above and Beyond
While I was on business, my husband (who had recently had an accident) was not. I was given an early check in so he didn't have to hang around the lobby waiting for me to get back from an appointment and an extended check-out time a couple of days later so he could enjoy the first round of the Masters in our room while waiting for me to finish for the day. It was really good to have him close at hand in case of a problem and also to know that he could be comfortable and private. Many thanks to the Sheraton Cavalier for accommodating our special needs.
April 12, 2013
Rated 4 out of 5 by Lynne20 Very nicely appointed rooms.
The new decor was tastefully done. Beds were super comfortable. Staff very courteous.
April 9, 2013
Rated 4 out of 5 by heck Staff
Staff were very friendly and helpful, also in the pool the staff there were very nice and helpful.
Room was cozy and clean.
April 8, 2013
Rated 5 out of 5 by AnnE28 Honey Moon with Spouse
Excellent location, Very nice rooms - smelled so fresh. Coffee was not in the bathroom! Safe and ironing board in room.
Colors Restaurant - always good.
Internet - very expensive.
April 7, 2013
Rated 4 out of 5 by Lizzy58 Thumbs Up!
Our stay at the Sheraton Cavalier was great! The room was comfortable and clean and had everything we needed. Of particular note were the staff - whether it was the server in Colors, or the young man cleaning the elevator, or the woman cleaning our room, or the desk staff - all very friendly and helpful. I will stay there again!
April 2, 2013
Rated 5 out of 5 by Dean1970 Exceeded expectations
This hotel was great for our family. The room was clean and large enough for our family. What really impressed us was the service we got following our daughter getting sick in the lobby just after we checked in. This, was of course unexpected and embarrassing, when our daughter was sick on our way to the elevators just after getting our room keys. The staff responded by helping us with our bags and getting us to our room quickly. Within minutes of our arrival in our room we had a knock at the door and it was one of the bellman with a plate of crackers, bread and ginger ale for our daughter. Two minutes later another employee arrived with a plate of fruit for her. This was service and caring above and beyond.
Thank you for a great stay and for helping us with our daughter.
March 29, 2013
Rated 4 out of 5 by Marker74 Met my needs
I was there for a convention and it met my needs. Nothing wrong and nothing outstanding.
March 28, 2013
Rated 2 out of 5 by Shauna Won't be staying again
Terrible beds, paperthin walls, bedding like crinkly paper that was very noisey. Not impressed with cleanliness
March 25, 2013
Rated 4 out of 5 by JamesZ A Good Experience
Overall, a good experience. Nothing spectacular, but quality stay.
I did not try the restaurant, but the lobby bar staff was very attentive and efficient.
I was surprised that the hotel was quite so far away from the airport. And, with the construction that is currently going on the morning shuttle rides can take quite some time.
March 22, 2013
Rated 5 out of 5 by Ron58 This hotel was very nice
The staff was very accommodating... Over the top. The club level was great. Will difintely stay again when in Calgary.
March 12, 2013
Rated 4 out of 5 by Paul27 One Night Stay
The hotel is great as are the staff, ours was part of a block reservation for a tournament, the experiance was great my only negative was the breakfast provided for kids going to play sports was VERY Poor
March 10, 2013
Rated 4 out of 5 by SPF40 Nice Stay
The hotel has great amenities. The kids loved the pool, which is why we chose this location. The beds were comfortable and the room was clean. We found the hotel caters more towards the traveller as it's close to the airport. The fridge is stocked, which means we can't put our own things in it to get cool. There is a basket of goodies for purchase out in the open, which I can see a big problem for people who can't read, speak English, or over excited kids who want a snack! The toilet paper is one ply, which is unacceptable in a hotel, which is supposed to be 4 stars! We thought the room to be overpriced for what you get.
February 25, 2013
Rated 5 out of 5 by DebbTam Family Day
I took my granddaughters again for a 2 night stay. We had a great time. We seem to be seeing neighbours and friends coming for the weekends too. All of our needs were met. Hats off to the kids that work in the pool area. These kids make sure everything runs smooth and is taken care of.
February 23, 2013
Rated 5 out of 5 by Chris2013 great location
super service and great smiles at the front desk
great TV, and great bed
will easily come again
February 18, 2013
Rated 5 out of 5 by jfoulston31 will always be a family favorite
Ever since I have been 7 years old my parents have taken me to Sheraton I always remember the fun times,now that I have 2 small boys of my own I decided it would be fun to bring them,well even though they just turned 2and 3 they had a blast,we were given life jackets and spent the whole evening going Down the slides,after we ordered great room service and the kids were out!what a great place still,thanks for the years of memories and for more to come;-)
February 9, 2013