Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2248 reviewers.
Rated 5 out of 5 by Awesome staff! Amazing guest experience. All the staff were happy and engaged. Our stay - our way! May 27, 2014
Rated 5 out of 5 by Excellent The only thing to improved is the club lounge use to serve a more expanded breakfast as hot food and fruit are no longer offered. I felt the offer for breakfast was subpar and not to my expectations. October 2, 2012
Rated 3 out of 5 by Good location 2 things i noticed: 1. The pillow case on my first night didnt smell clean and fresh 2. Toilet bowl kept on being clogged. Needed to call housekeeping 2x in our 3 day stay. But location is great.... March 26, 2013
Rated 5 out of 5 by Consistantly good Our New York hotel of preference..and there are a lot to choose from! This hotel is well located, well staffed and well mantained. We know there won't be any 'weird' suprises so we keep coming back. October 26, 2012
Rated 5 out of 5 by great service and location Fantastic customer service, rooms are spacious, clean and very nice. Located in center of Union Square close to everything. Lobby was beautiful, with a great coffee shop. We really enjoyed our stay. April 8, 2013
Rated 4 out of 5 by great location hotel is in very convenient location. it is very near to several of our favorite resturaunts and activities 2 minor draw backs room size (king) a little cramped check in time for SPG GOLD very slow August 23, 2012
Rated 3 out of 5 by Housekeeping Needs improvement. Didn't get to my room until late afternoon every day. Some days didn't even make the bed! May 17, 2014
Rated 3 out of 5 by what heavnly bed? several years ago it seems to me that starwood changed out the mattresses; they are hard, hard , hard. I could just as well sleep on the floor and won't be able to stay at shearatons in the future. January 21, 2013
Rated 5 out of 5 by Great Experience Accommodations are excellent. Location is great for first time visitors to experience midtown NY. All staff very friendly and helpful on our first family trip to New York City. March 12, 2014
Rated 5 out of 5 by New York Trip Great location and accommodations for a family trip or romantic getaway! May 28, 2014
Rated 3 out of 5 by Uncomfortable beds Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep. April 6, 2013
Rated 4 out of 5 by Internet Wifi internet in room kept cutting out, even with good signal strength. Internet is much better in Club Lounge and Lobby. No complimentary bottled water in room as advertised on website. February 11, 2014
Rated 4 out of 5 by Great Location A great location nearby Times Square and theaters. Steak House across the street . NY Waterways Ferry bus drops you off 2 blocks away, so easy trip from NJ. Friendly staff and pleasant room. January 9, 2014
Rated 4 out of 5 by Excellent location Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else. May 30, 2013
Rated 5 out of 5 by The amazing staff in club lounge The staff in the club lounge was really nice and helpful when we arrived at the end of the breakfast, and they got us muffins, bagels, etc.., above and beyond what they had to do. March 3, 2014
Rated 5 out of 5 by My stay in NYC This hotel was wonderful. Great location and the staff was great! Loved the Club Lounge. Thanks for a great stay!! May 12, 2014
Rated 3 out of 5 by tough times The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days. August 3, 2013
Rated 5 out of 5 by BEST HOTEL IN MANHATTAN Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time. October 25, 2012
Rated 4 out of 5 by Would Return Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening. June 16, 2013
Rated 4 out of 5 by Location Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night. May 8, 2013
Rated 2 out of 5 by Uncomfortable- poor service I was very excited to stay at this hotel. Confirmed a room for a king size bed, for myself and finance to celebrate our engagement in NYC. We arrived around 5pm for check-in, and about 45 minutes later we were able to Valet the car, where I felt I was being herded like cattle. After an extensive wait at the front desk, we were told that my confirmed King room would not be available until 10 PM due to an airline booking out a large number of rooms. This is absolutely outrageous, we needed to get ready for dinner so settled for a small two double bed room. My girl and I like to be close, but no two adults should have to share such a small bed, as there is no room to roll over without falling out of bed, which I did. I found the staff unsympathetic and very cold. Poor customer service. I have stayed at other SPG hotels, including the Westin right down the street where the service was far superior and accommodating. I was outraged and will never recommend this hotel, especially for the premium price during the holiday season. Beware, unless you like to be herded like cattle, then by all means, enjoy. January 16, 2014
Rated 5 out of 5 by Great location! This has been my 6th time staying at this hotel. Fantastic location, near Times Square. Not too far from Central Park and the Javitts Center. Enjoyable Club Floor. April 1, 2014
Rated 4 out of 5 by This hotel is popular with large groups Hotel had several large groups and/or conventions ongoing during our stay. If you want to avoid congested lobbies, etc. be sure to ask before booking. April 16, 2014
Rated 4 out of 5 by Great VIP Hosts Had the privilege of being helped by SHeraton's VIP managers during this visit to NYC. I wish to personally thank Anne Mari, Brittany and George who assist of different days in the Concierge Lounge. I was with the hotel for over a week this stay and found their help extraordinarily useful in terms of making sure I was in a comfortable room and when I had guests join me they were able to pre-block room nearby. Exactly what I needed while studying for business exam's in the City. I cannot wait to return in July with my wife and family for a long weekend and hope to be in touch with this excellent team of managers. I must add that on more than one occasion while in the Starwood Lounge I saw them go above and beyond in providing excellent customer service. This could range from helping a distressed person with room issues, to helping a person get comfortably seated in the lounge when it was full, to looking up reservation details, to assisting with a multitude of issues that travelers encounter. They were invaluable aspects of my experience at the Sheraton Time Square. Thank you to all 3 of them - Brittany, George, Annemarie. Sincerely, Fred Michel Starwood #; 53612676 May 10, 2014
Rated 4 out of 5 by This hotel has a great location and a good comfort for NYC I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park. April 9, 2013
Rated 5 out of 5 by Good value for money Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts. December 19, 2012
Rated 5 out of 5 by A great hotel to stay in NYC Excellent features with great service. June 4, 2014
Rated 4 out of 5 by NY comments Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware. September 3, 2013
Rated 3 out of 5 by Not sure I would go back The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on. One of the receptionists was rude. January 16, 2013
Rated 5 out of 5 by Great Location, nice hotel Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again. February 14, 2013
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