Rated 4 out of 5 by Domhotel Very convenient.
Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this.
June 20, 2013
Rated 5 out of 5 by dr64 great location
SPG club had great views from the 44th floor. Staff in the breakfast area were wonderful, helpful and after 2 days recognized us and made us feel very welcome and at home.
April 12, 2013
Rated 5 out of 5 by wayneb123 Sheraton Towers New York
I fly to New York several times a month for business and pleasure. I ALWAYS stay at the Sheraton Towers. It is close to everything I do and the staff is great.
May 31, 2013
Rated 5 out of 5 by Grrink always perfect!!
I stay at this hotel every month for work and it is always perfect, as are the staff, rooms, location everything!!
January 18, 2014
Rated 4 out of 5 by Me223 Check out takes too long!
The Gold & Platinum lane should be for Gold & Platinum members. It seems like every time I go to check out, I'm waiting in a hugely ridiculous line of people checking in.
December 18, 2012
Rated 5 out of 5 by padb24 Great Registration
We were met by a professional, friendly woman named Joy! What a joy she was. She was a great first impression. Room was very clean and new. Great experience all around!
October 31, 2012
Rated 3 out of 5 by ssgron met my expectations
this hotel met my expectations . rooms were clean and comfortable. However i find it rather odd that they charge 14.95 per day for wireless intrnet access in the rooms.
February 21, 2013
Rated 5 out of 5 by will90 Went over Christmas.
We spent Christmas in New york and this hotel was wonderful. One of the finest i've stayed in. The workers were very helpful and friendly. We will definately be back.
March 13, 2013
Rated 3 out of 5 by NN2TRVL Comfortable room, but bathroom needs to be cleaned better
The rooms are quite big for NY, and the beds are very comfortable. The bathrooms need to be cleaned much better than they are and this seems to be a consistent issue.
January 13, 2013
Rated 4 out of 5 by Tanya43 Great Hotel
Great hotel and great service.
February 19, 2014
Rated 5 out of 5 by bevgd This hotel was beyond expectations
location was excellant, central for all sights.
hotel staff were very friendly and helpful.
hotel room was comfortable and clean.
Facilities at hotel were very good.
July 28, 2012
Rated 4 out of 5 by MisterT1 Good Location, Good Staffs
hotel is located in a very good location.
Staffs are all excellent and Friendly.
Never had any problem for the 15 years or so of my stay at this hotel time to time.
October 27, 2012
Rated 2 out of 5 by JDNJ don't stay here
the rooms are too small. there are too many rooms. the staff are overwhelmed by the volume of people they are servicing. some were even rude enough to demand tips.
February 20, 2013
Rated 5 out of 5 by Pick Great customer service
hotel is beautiful and located is a great location of NYC
February 10, 2014
Rated 3 out of 5 by Andrew411 Bag Check Service - Room Size
Bag check service is understaffed. It took over 10 minutes to check the bag and about another 10 minutes to pick it up. Room with queen size bed was very cramped.
June 22, 2013
Rated 5 out of 5 by Jiml44 Nice stay
Nice rooms, Friendly Staff. Stayed one night to go to a Yankee Game. Subway to Yankee Stadium Right outside the entrance to the Hotel. 5 min. walk to Time Square.
June 4, 2013
Rated 4 out of 5 by mary13 This hotel has the ideal location
This hotel has the best location in New York. A few blocks from the hustle and bustle of Times Square but close enough to walk to all of the mid town highlights.
May 28, 2013
Rated 4 out of 5 by Dingo987 Good location
Good location. Pillows were soft, almost too soft and they were all consistently soft. No hot tub or steam room. Room servoce good and speedy. Doorman attentive.
January 14, 2013
Rated 4 out of 5 by andresamaja this hotel has excellent location
Room was too small, not excellent cleanness as expected from a Sheraton, swimming pool not in the building, not good buffet breakfast even though too expensive.
September 25, 2012
Rated 5 out of 5 by Psambogna Excellent customer service
We come very year for the start of Christmas
Season and I have to say this hotel was better than expected and I will be back next year.Thanks SPG for everything
December 13, 2012
Rated 4 out of 5 by Mark35 Hotel In Prime Location
My wife and I had a great experience at this hotel. In the heart of Time Square, we were able to walk to many great places, including the subway. Great place!!
July 7, 2013
Rated 4 out of 5 'True' Sized Hotels
I only stayed for one-night. Didn't really explore the entire hotel as this is a 'true' sized hotel based on the 80's standards (but not to the extent of Vegas style). It's been a while that I've stayed in one of these as (I think) that since the idea of designer and boutique hotels have flourished, many of us forgotten about these 'true' sized hotels.
The great thing about it is the sense of space when you get in to the property. There's lots of space: from the lobby to corridors to meeting rooms etc...
On this note, is that the Front Desk agent was able to not just work with pre-assigned rooms on the list of reservations that comes in every day. But, he was generous enough to ask me which floor i'd prefer!
However, I have to say that many 'true' sized hotels accommodate lots of conventions and conferences. These groups requires 'meeting points' and during my stay, there's just a bit too much going on at the lobby. Consider using meeting rooms (if not booked) to offer to these groups as 'break-out and meeting points' so that the lobby is a bit more quiet, plus the fact that easier for security to spot strange activities?
August 7, 2013
Rated 4 out of 5 by enrique6969 Great Hotel
Always a great place to stay. Gets crowded but lots of fun. Check in lines can be very long if you get in at the wrong time. This Sheraton is the place to be.
December 6, 2011
Rated 4 out of 5 by Ckmartinez Solid Choice in Times Square Area
I was very well treated by the staff, the room was very clean and comfortable...and you can't beat the location IF you want to be close to crazy Times Square.
May 19, 2012
Rated 5 out of 5 by kinoshita Murphy Parlor is awesome
The Sheraton interior was very warm and welcoming. The front desk agent Lin was very affable. The concierge was also very friendly in pointing out directions.
September 13, 2012
Rated 4 out of 5 by tlarse02 So close to a great stay...
First of all, I want to preface this by pointing out some positives. I thought the hotel was beautifully re-done. It is hard to get a spacious room in NYC and I thought the rooms were great as well as the lobby, club room, etc. I also want to point out that the Chelsea from VIP Guest Services was EXTREMELY helpful as was Nicole who checked our group of 15 in. I thought "this is going to be an amazing stay". So NYC the weekend after Thanksgiving,we knew it would be busy and were ready to handle the crowds. The elevators at the Sheraton were not. I understand there can be mechanical problems with elevators, but there was nothing down and no communication on why the elevators weren't working. This is a very large hotel moving people up and down massive towers. People were stranded both in the elevators, lobby and floors for upwards of 45 minutes to an hour. There was no management letting people know what was going on and that was causing a lot of anxiety for the guests staying there. It was disappointing, but I did not let it ruin my trip. I think a little communication and crisis management would have been appreciated by all.
December 6, 2012
Rated 5 out of 5 by KCox Cox Family
We enjoyed our stay. The staff was extremely kind and helpful. The rooms were updated and clean. We would highly recommend the hotel...location was the best!
June 5, 2012
Rated 4 out of 5 by Gretchstars Good hotel in a good location!
About 5 blocks from Times Square & 5 blocks from Central Park! Rooms were an ok size. Great deal using star points to stay in NY during a busy time for free!
November 19, 2012
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 2 out of 5 by SMMHOU Average Stay
10 day stay. It is good hotel to stay if all you want is a room. Limited room service menu, limited restaurant choices. Questionable housekeeping practices.
May 26, 2013