Rated 5 out of 5 by Sandy81 Wonderful Stockholm!
From start to finish I can not say enough about how wonderful our stay was at the Sheraton in Stockholm. Check in was a breeze, with a great dinner recommendation and also a reservation made on our behalf. The room was spotless with a lovely view of city hall, the perfect location for walking around this lovely city, both old and new!
Breakfast buffet was very nice, and all of the staff at this property went out of their way to help with any questions we had.
Looking forward to our next trip already!!!
May 30, 2013
Rated 2 out of 5 by Alain23 Overpriced and unwelcoming
The customer service at the SPG reservations line was first class, but the same cannot be said for the hotel. I wished to extend my stay but hotel reception would not help until I phoned them! Locking lobby toilets with a PIN made me feel very unwelcome as a guest. The restaurant, while good quality, was incredibly expensive compared to far superior nearby establishments. The room was satisfactory but I was disappointed with the overall experience and feel it represented very poor value for money.
November 16, 2013
Rated 5 out of 5 by CKat54 Perfect location
I spent 6 nights here for leisure and found the location to be perfect. Easy walk over to the Old City, easy walk to city shopping, easy walk to the train station, easy walk to the subway, easy walk to some great restaurants, and easy walk along the waterfront for the views. And with the Arlanda Express from the airport, it is barely 20 minutes to the hotel.
The workout room is good. but the sauna is very small. My room had a view room of the water and old town and was lovely. On the day it rained, the front desk had loaner umbrellas.
My only complaint is about the prices in the bar. There were no inexpensive options. Prices were substantially higher than in surrounding restaurants/bars. On the other hand, the bartenders are fantastic-inventing new drinks and making cocktails with a flair.
December 12, 2013
Rated 4 out of 5 by arborwood43 Excellent concierge service
The service by the concierge staff making restaurant reservations and arranging transportation was excellent.
June 1, 2014
Rated 5 out of 5 by Derrick2013 Top in Comfort and Customer Service
Was recognized as a SPG member upon check in and was surprised to receive chocolate and a well wishing card in the room as our honeymoon gift. The mattress and pillows were the most comfortable ones we had in this trip.
We accidentally left the passports in the safe, only to realize it when we reached Copenhagen. Thanks to the staff in Sheraton Stockholm for sending it on express service to our non-SPG hotel in Copenhagen. We really appreciate this excellent service and assistance.
November 30, 2013
Rated 5 out of 5 by SooMoo Superb location and no nonsense
Four day weekend to play tourist. Location is ideal, walk to airport train in two minutes and most other places easily. Competent and friendly staff. Located in the middle of anywhere you wish to visit, museums, opera, theater and restaurants. During our stay hotel operated a makeshift lounge with excellent staff and food and beverage service, with views over the city and the lake. Must come back to visit their "real" lounge when upgrades have been completed - how could it be better?
August 2, 2012
Rated 4 out of 5 by Sophie89 Perfect location, great service
Had a great time in this hotel - perfectly located as just near the central station, right near the shops and just opposite the place to get a boat round the archipelago.
As soon as I entered the hotel the bellmen welcomed me to the Sheraton, reception staff were friendly and helpful and the room was very spacious with a great sea view. Only one disappointment - no bath. The cocktails at the bar were also great in a nice relaxed atmosphere and with great service. Thanks for a lovely stay!
June 20, 2013
Rated 4 out of 5 by Micke50 Almost a second home
I stay at the Sheraton every week. It has almost become a second home for me. I am generally very pleased with the hotel, especailly with the very friendly and capable staff. The only complaints I have is that the menu has not changed for a long time. I think this should happen at least twice a year preferably every quarter.
May 12, 2014
Rated 5 out of 5 by Nataly Comfort and stile in the city center
Comfortable, nicely designed room with a great double bed. Expensive, but rich breakfast.
May 27, 2014
Rated 4 out of 5 by Digger67 In room wifi needs improvement
Most of staying here is absolutely wonderful: the staff, the food. The in-room wifi, however, needs significant improvement, at least in room 530. The only stable connection for wifi was located in the washroom. All other locations in the room where it is more useful, the desk, lounge chairs, beds, it consistently dropped either in speed or completely. It was near impossible to hold a video chat.
April 4, 2014
Rated 5 out of 5 by Phases123 A must when staying in Stockholm
This was my 8th visit in 2 years, and I keep going back. Great location, very friendly and professional staff. Excellent room quality. Conveniently close to the train station, subway station; and a short 20 minute train ride away from the airport.
May 15, 2014
Rated 5 out of 5 by CTNY Service Above and Beyond
I recently stayed at Sheraton Stockholm for a second time. I had received excellent service the first time, and during this more recent visit the service was above and beyond. I had a documentation issue that required interaction with local authorities, and the Sheraton staff assisted me throughout the process. While multiple staff were all courteous and helpful, special thanks to Khaldoun and Jens.
April 9, 2014
Rated 5 out of 5 by Irish2014 Overall Experience
First imprressions are "the key" to getting started on teh right foot and when I checked in Carolina at the front desk made a huge first impression. Very professional and made me so welcome.
Every member of the staff that I met were great to work with.
Tucson, Arizona, USA.
May 6, 2014
Rated 3 out of 5 by Notjackie27 More or less your average city Sheraton
Like the title says, it's more or less at the same standard as a typical city Sheraton. On the positive side, the staff were extremely courteous, professional and efficient. On the negative, the room wasn't too clean (specifically, it had noticeable amounts of dust on surfaces) and the bathroom was smaller than expected in a superior room.
April 22, 2014
Rated 5 out of 5 by Ruth46 Great location
This hotel is in the perfect location to explore all the unique sites in and around Stockholm; Skanza, children's museum, National Science Museum, TV Tower, Globe Museam, Old Town, River boats. We did it all with three children ages 10 and under. Central Station was around the corner. We would stay there again if we return to Stockholm.
April 21, 2014
Rated 5 out of 5 by Phases123 Friendly, Professional, Convenient, Flexible
The Sheraton in Stockholm is in my opinion one of the better run Starwood hotels in Europe. I have been staying there several times in the past 2 years and have found them every time flexible to adjust to my time schedule, outgoing, friendly, and conveniently located in the heart of the city. The overall professionalism indicates a good and customer oriented management focus.An absolute must to stay there when in Stockholm.
February 21, 2014
Rated 4 out of 5 by ProfJeff Prof Jeff at the Stockholm Sheraton
This was not my first visit to the Stockholm Sheraton. The location is just perfect for me being so close to the transport hubs from the Airport. Once there it is ideally suited for exploration of the waterfront on foot and so close to Gamla Stan the fascinating old town. Highly recommended for a wonderful stay.
April 25, 2014
Rated 4 out of 5 by LADoc Not Your Average Sheraton
Everything is so well done by the staff of the Stockholm Sheraton that you may forget you are staying at Starwood's middle-of-the-road brand. The staff was VERY efficient and accommodating. For example: as is often the case, the SGP elite desk was unoccupied when I arrived to check in. I merely had to look over at the lane and one of the staff members took note. One minute later, a clerk appeared to check me in. One small issue: the A/C did not cool my room as much as I would have liked, but it was fine in the evening. And, after all, being too warm is rarely an issue in Stockholm. Otherwise, the hotel and its staff really set a standard for the Sheraton brand. With the sleek Scandinavian design (wood floors throughout!) it seems more like Starwood's more upscale brands than the tired old hotels we've come to expect from Sheraton in the USA.
July 7, 2012
Rated 5 out of 5 by hijoma Great Weekend Stay
I would like to recognize the Stockholm Sheraton and its professionals for the excellent stay I recently had. Although no complimentary drinking water was provided in my suite upon check-in, a casual mention to the staff member checking the minibar quickly resulted in one of the hotel’s suited professionals arriving at my room with two bottles, even just hours before my checkout. This shows the value the hotel places on going above and beyond to satisfy its guests.
One of the best parts of this hotel is its Club Lounge, well-maintained with a great variety of snacks and beverages compared to other Sheratons. I tremendously enjoyed spending time here meeting with work colleagues. Much credit is due to the lounge supervisor, Derek, for his warm hospitality and willingness to connect with our group when he had the time and opportunity to stop and talk. Although our group was 4,000 miles away from our homes, we felt right at home at the Stockholm Sheraton.
April 18, 2014
Rated 5 out of 5 by GaryF42 Fantastic Hotel
Superb location for visiting the majestic city of Stockholm.
Wonderful staff especially Charlotte on the reception desk.
We visited Stockholm to celebrate my wife's birthday and we can't wait to come back.
May 8, 2014
Rated 4 out of 5 by EIA83 Very Comfy hotel
I always have a very pleasant stay when i am in stockholm for business. The hotel is very confortable and up to the standards.
May 15, 2014
Rated 4 out of 5 by hansen2 Very good location; helpful,pleasant staff.
We enjoyed our stay here because of the Hotel's central location. The staff were very helpful,the food in the lounge was good. The hotel was clean,bright and modern.Would stay there again and recommend it to others.
May 5, 2014
Rated 4 out of 5 by Aloysha62 Stockholm visit
The hotel is very good located with walking distance to the whole center of Stockholm.It is a nice and relaxing hotel to come back to after a full days work.
May 9, 2014
Rated 4 out of 5 by KLB25 SPG Recognition
I did not feel there was any special recognition except for a card that was brought to my door. Nice personnel in the club lounge.
I do want to recognize Charlotte at the front desk who provided me with a great room after another person had told me I would have to wait until after 4:00 and tried to get me to check into an inferior room. Charlotte was warm, friendly and welcoming. New towels are needed in the bathrooms.
December 15, 2013
Rated 4 out of 5 by RGG1957 Good hotel in central Stockholm
The Sheraton Stockholm is centrally located, a 10 min walk to the Arlanda Express terminal ans the metro hub, and a a short walking sistance to the Royal Palace and old city. Very friendly staff. When we checked in at 5 pm our room was not ready, so we were offerred an upgrade to the club lounge. Room was large by European standards. If you can, request a room on the 8th floor, with balcony facing the old city and lake,
July 15, 2013
Rated 5 out of 5 by MrOJ Great restaurant
Once again I have enjoyed a grelt meal at the restaurant. The kitchen must be very close to a Michelin star!
The staff understands to make you feel very special. If you are a bit of an adventurer then ask for a surprice. You will not be disappointed - they do magic in the kitchen. Tell them what you like and then just wait and see.
The front office staff are perfect representatives of Sheraton. You want to come back!
June 3, 2013
Rated 3 out of 5 by Sommarcatta Irritating flaws
When booking a certain roomtype and even got it confirmed at check in, everything should work smoothly. We arrived late and were appointed the wrong roomcategory. Too tired to do anything about it the very same night, we had to go through the hassle of changing rooms the next morning. I demanded an upgrade and we got a beautiful room, but the reception didn´t offer it volontary. Not what you would expect from Sheraton.
December 13, 2012
Rated 5 out of 5 by Shulla Excellent and proffessional aproach and help.
Excellent approach and help from your staff, specially Agni who helped us to make our event memorable. Everything worked as planned. Even kitchen staff and people who helped at the day of our event - excellent and professional approach. Will recommend Sheraton to everyone. I'm sure we will come back next year.
Thank you very much.
April 4, 2014
Rated 5 out of 5 by Javi69 Superb customer care
Hotel met and surpassed our expectations in all areas. What made our stay so special was the human factor, particularly the exceptional care we received from Paula Norrmyr at the counter. She made extreme efforts to help us, which came through as an authentic gesture of good will and friendliness and not as someone just doing her job. She definitely picked the right career... Job well done!!!
January 21, 2014
Rated 5 out of 5 by Traveler1010 Clearly one of the best
Professional staff with high quality rooms and facilities. Excellent breakfast with everything and more that you would need or want. Fine view from the lobby bar and easy access to area transportation. Close proximity to the old town (Gamla Stan) for walking and taking in some old restaurants and pubs.
April 6, 2014