Rated 1 out of 5 by Dvorjanka1 Staff and management need training on how to meet customer needs
Great location for restaurants and shopping in Soho, nevertheless we will not choose this Sheraton ever again. We like to go with kids to NYC, once per year min, we always stay in SPG chain, being Platinum for 10 years we have had so far more or less very good experiences. Sheraton Tribeca was huge disappointment in many regards.
- our credit cards were authorized during check in, again during check out and again charged 3 days after check out; every time for full amount of cca 950$, total slightly above 2.000 $ for invoice of 880 USD. I found about that misusage of our credit cards by hotel as my European bank called me to check if we were stolen the cards due to multiple charges from the same place.
- we are waiting to see what will be charged at the end
- already during check in I wanted to give a deposit of 1000$ Instead of credit card which was rejected as non acceptable in USA
- the rates in invoice were different than in my SPG confirmation sheet. Higher, of course. Without a confirmation on rate I would not manage to get what I booked. Comment of MANAGER during check in was that he had never seen this strange SPG paper.
- The internet in room was charged.
- one of two rooms we got was probably the smallest in hotel, cca 20 m2 although we had confirmation for 27 m2.
What upsets me utmost is that nor guest service management, neither assistant to GM has replied to my e mails and remainders.
For sure we will not choose this hotel ever again.
January 7, 2014
Rated 4 out of 5 by DutchAdventurer Great location!
If you want to stay in Soho, stay in Sheraton Tribeca: excellent location for shopping and dining in Soho. Great public transport connection to Uptown and airports by metro and taxi. After shopping, the lounge is a nice place to relax.
December 30, 2013
Rated 5 out of 5 by PSquared Great hotel for the price and location
If you are planning to stay downtown, the location of this hotel is perfect. Close to numerous train lines and an easy walk to Soho.
Would definitely stay here again. Loved the free internet in the lobby (although free in the room would have been even better). The only complain I have is about the minimum amount of storage for clothes. Three small shelves were no enough for two people for four days.
December 27, 2013
Rated 5 out of 5 by SethFromFlorida Great property even better staff...
The property is everything you would expect from Sheraton. Great beds, clean rooms, reasonable breakfast in the executive lounge. I have to say the staff here was more personable and helpful than what I have come to expect at this chain under the SPG brand. This is not a criticism of other hotels' staff, it is a compliment to the Tribeca staff. Thanks
December 18, 2013
Rated 5 out of 5 by Kurlman A Great Stay!
From the convenient location to the useful amenities my stay at this property was great. The staff were always courteous and professional. My room was well furnished with contemporary pieces and although modest in size, very comfortable. Several great restaurants and shopping establishments were within easy walking distance. I'd certainly stay there again.
December 17, 2013
Rated 5 out of 5 by jtw74 Cabs
Disappointed that they would not hail me a cab when requested.
December 16, 2013
Rated 5 out of 5 by SPGLifetime1 You must stay here..
I enjoyed my recent stay at the Tribeca Sheraton. Staff was amazing, helped me in getting cab rides and dinner reservations.
In addition, I had an issue with my bill and the evening manager was prompt to fix. I am looking forward to my next stay. And if you are a runner, its very near the Hudson River bikeway/walkway-a must to run!
December 16, 2013
Rated 5 out of 5 by suejs vastly exceeded my expectations
first, the manager, who i needed to deal with, was so helpful, so professional that he needs a special recommendation.
i found the staff i dealt with (about 8 people i was in any contact with) were across the board friendly and helpful to an extent that actually surprised me. everyone had a greeting and a smile.
the rooms were up-to-date and spotless.
this was such an unexpected and pleasant experience that i would recommend this particular sheraton without reservation
December 10, 2013
Rated 4 out of 5 by Danno Good stay, great staff
Convenient to subway and to Tribeca/SoHo area. Very clean room and super comfortable bed. Staff was helpful with everything from finding me a quiet room to helping me navigate the subway system.
December 9, 2013
Rated 4 out of 5 by Lucas77 Solid hotel
This is a nice, clean hotel with good service. Although breakfast is not the best and not be made available free of charge wireless internet, it is very well located for those who want to go shopping, going out and enjoying life of Manhattan.
December 9, 2013
Rated 5 out of 5 by vaca5 Great location and staff !!
The Hotel is close to everything. The area is
safe you can walk anywhere at night. The staff is very attentive to any needs you have.
This will be the Hotel we stay at from now on.
December 6, 2013
Rated 3 out of 5 by IIRE Good overall, nothing special but the view
The hotel felt expensive and a bit run down, plus cleanliness could be better for a reportedly 5 star hotel.
The club lounge felt small and the food seemed to run out in the first two days of our stay. The weekday attendant did not seem concerned.
I was assured that internet access in the room is complimentary and then I got charged for it, some days twice. I am still trying to get it off the bill.
The views from our room was great. The maids were friendly and helpful.
December 5, 2013
Rated 4 out of 5 by EricG1954 just ok
We dropped our bag off at 9:30 am and asked for early check-in. Was told to call later in the day. (was not asked about SPG membership at any of the 5 to 6 contacts with the front desk). we finally got into our room at 3:30 pm, The one bright spot was David who checked our bag in the a.m. and was polite, engaging, great attitude and treated us very well. Room was very clean and the location is a little crazy on Canal St. I understand it was a full night before we got there, but i just expect a little more from Sheratons as an SPG member- that is why you get the business. I feel that the front desk should have been a little more caring about repeat customers.
December 2, 2013
Rated 4 out of 5 by marmas Personal attention & service
The front desk and doorman were exceedingly helpful and friendly, meeting our needs with service and suggestions. We were disappointed that the restaurant was not open in the evening.
November 25, 2013
Rated 5 out of 5 by Berry703 24 Hours in NYC
My husband, infant son and I decided at the last minute to visit New York for a Giants game. The location is convenient, the staff was friendly and helpful and the accommodations were great! The value was amazing. I would recommend to any friends who want to stay in the area.
November 12, 2013
Rated 4 out of 5 by kathies Nice hotel, but gym not well stocked
I wrote about 6 months ago that i like the hotel, but there are hardly any free weights in the gym. I assume that they get stolen, but the hotel should buy new.
I visit New York 2-3 times a year and usually stay here.
Well 6 months later nothing has happened except that there are even fewer weights than during my last stay. This is really a big deal for me and I will have to stay somewhere else next time as the management have not taken any action on this problem.
November 4, 2013
Rated 5 out of 5 by brynmawr Sheraton Tribeca
The hotel is great and so is the staff. It is centrally located for both my wife's and my needs and is visited by many taxi cabs for easy travel. Service makes the hotel and at this hotel the service from the time you enter the doors until the time you leave is excellent. It makes staying at the hotel like a mini vacation.
October 31, 2013
Rated 5 out of 5 by Rhonda123 Great team.
What ever you need, this team tends to be five steps ahead of you. From the moment you arrive until your departure, you are greeted by friendly and accommodating employees. Always made to feel at home here.
October 31, 2013
Rated 4 out of 5 by brettu Perfect location
If you are looking for a trendy "cool" hotel, this isn't it. If you are looking for a nice, clean, efficient hotel that isn't very big (i.e.: crowded with long lines) that is located in the perfect spot, then this is your place.
On edge of Tribeca and Soho, with subway lines very close that can take you to the east side or west side. This place is truly situated in the perfect spot for getting around.
October 29, 2013
Rated 4 out of 5 by Fabiokono Very good hotel, not so good location
Facilities are very good, staffing very attentious, location not so good, though very close to best Soho locations (metro stations not pleasant to walk around).
October 22, 2013
Rated 4 out of 5 by Scottmd SPG member not at check in!
Upon arrival to the hotel there was a line of five couples checking in. All of them on the SPG line. I overheard the desk person asking if the person checking in was a SPG and they said no. This was true with them all! Why was I waiting when no one was a member except me? Please separate the lines and let us get treated well for our loyalty.
October 21, 2013
Rated 1 out of 5 by Dan140 Below expectations
Though I didn't arrive until 11pm, I ended up with one of their worst possible rooms. It was handicap accessible room directly outside the noisy elevators. It was late and I simply asked for a different room the following night and nobody ever got back to me. As a SPG Gold member, I stay at Starwood properties frequently and usually get much better service. The room was poorly cleaned the following day (missing towels, toilet paper and remaining trash). The gym is fairly pathetic and filthy. I was able to catch an earlier flight and leave a day early and when I checked out at noon, they charged me for an extra night even though the cancellation policy was same day at 6pm. I plan to call Starwood and try to get a refund and complain about their manager who told me that he would email me to followup but I have yet to receive an email from him.
On the positive side, there is a great juice bar next door and $1 pizza slices across the street.
October 18, 2013
Rated 4 out of 5 by FormerNYer Friendly and Helpful Staff
Everything went smoothly thanks to the help of the staff. Thank you!
October 18, 2013
Rated 5 out of 5 by Phil33 Friendly Staff
All the staff were helpful and friendly! The room was clean and the view spectacular.
October 15, 2013
Rated 5 out of 5 by Phil33 Great Stay! Highly recommended!
Our recent stay at the Sheraton Tribeca New York Hotel was a wonderful experience! The hotel staff demonstrated a terrific demeanor towards us as being very competent, helpful, pleasant, personable, and kind. The accommodations were very clean and welcoming. The bed in our room was extremely comfortable. We wish we had this comfort on our own mattress. The bathroom shower area was roomy, easily accessible, and nicely detailed. The view...awesome very of NYC! We also had the opportunity and pleasure to experience the 21st floor terrace. The Club was very comfortable with food and drinks and the opportunity to sit inside or outside to enjoy the ambiance of gorgeous views of the NYC skyline especially at night!
Our sincere compliments and thanks to the Hotel staff for making our first stay in NYC a memorable experience! We highly recommend the Sheraton Tribeca as a destination for staying in NYC! We will stay there again for sure!
Mike & Linda Connors, Derby, NY
October 15, 2013
Rated 4 out of 5 by RICHERA1 Door man Eddie was fantastic
Eddie made it feel like home. He was awesome.
Rooms need some place to put your clothes. No drawer space is very challenging.
Bathroom was dark and we needed a bulb changed.
October 14, 2013
Rated 4 out of 5 by Hazydazy14 Good experience
I stayed at the Sheraton Tribeca using my Starwood Preferred Member points for one night to celebrate a friend's bday. I found the service to be okay (nothing great) and the rooms were small and non-descript but clean. However, I was blown away by our experience with one particular staff member who made our lives easier and our trip more enjoyable the entire trip. The doorman, Eddie, was friendly and helpful and went out of his way to make my friends and I feel like we were on vacation. Thanks Eddie!!! We would come back just to see you!
October 13, 2013
Rated 4 out of 5 by DavidF very comfortable
Hotel is in great shape and great spot if you need to be at this end of Manhattan. Staff was great - friendly and most accommodating. Club floor and lounge are wonderful. Terrace with views back to the north towards mid-town might be one of the best views in NYC.
October 12, 2013
Rated 5 out of 5 by Boy4 Pleasantly surprised
It wouldn't look like it from the street, but this hotel is great and has a lot to offer. My wife and I reserved a room block for our wedding and all of our friends and family that stayed here really enjoyed it. The location may not seem like the best in town, but I wouldn't let it prevent you from booking a room here. I really enjoy hanging out in the neighborhood and there are many nearby subway options to get around.
October 9, 2013
Rated 5 out of 5 by brynmawr brynmawr
the hotel was very clean and met all of our needs and is staffed with incredible people who truly want to assist their guests.
October 8, 2013