Rated 2 out of 5 by Paula474 Bad first SPG experience
We stayed at this hotel because of it's proximity to the airport. I wouldn't do it again.The best part of this hotel experience was our first bellman, who was genuinely helpful. Unfortunately, the rest of the stay wasn't as good. Although there was a designated area and a large light show sign for SPG check-in, there was no staffed SPG check-in line so we waited 20 minutes to check in on a Saturday evening. Once checked in, I asked for the complimentary internet access that is promised with my SPG and Delta Platinum "Crossover" program, but I had to show the desk person the list of benefits for this program on my cell phone before he would give me complimentary access. On Saturday evening I called hotel customer service to ensure that we would have a bellman to assist us in the morning with two airport trolleys since we had lots of luggage, an early flight and a long walk to the gate area. She assured me that it would be no problem if I called at 6:30 a.m (she said she would still be on then), which I did, and was again assured that a bellman would be there promptly. At 7:10, after another call, we dragged our bags to the lobby. The front desk personnel were less than helpful, and the bellman who did assist us said we should have notified them in advance (really!). Add to this the $100 bill for 2 bad salads, a small pizza and two glasses of wine at the hotel restaurant; the bathroom tub drain which didn't work and the lights in the room which blinked on and off when our phone was charging, it isn't a stay that I will repeat. I certainly hope the next SPG experience we have will be better.
24 de marzo de 2014
Rated 2 out of 5 by buccem Good position hotel for early Malpensa Flights
We arrived in a storm and the personal send us to a parking next to the hotel. We where charge 18 euro for the overnight parking. The staff was slightly rude. We checked in and we where not able to use the amenities cause was too late.
I will not recommend this hotel. Good just for the position in case of early MPX flight.
7 de enero de 2014
Rated 2 out of 5 by Poyea Loud Maid service at midnight
We stayed here the night before an early departure to get some rest. First, the rooms have relatively thin walls. The reason I know this is we woke up to voices and heavy walking next door. Then we heard the toilet cleaner and the bathroom trash can and realized it was the maid service...at midnight. Then the vacuum started up. When I opened my door, three maids were coming out and said they were done and apologized.
Unbelievable really. Rooms were nice, clean and the location attached to the terminal was convenient. If not for the midnight wake up call, I would have a different review.
13 de septiembre de 2013
Rated 2 out of 5 by como13 Started out great...but...
When my husband and I arrived at this hotel we were so excited! We were on the last leg of a very long trip and we were thrilled to be upgraded to a junior suite. The room was amazing...until we realized that the AC did not work properly. It was very hot and stuffy...unbearable. We tried to call the front desk, but the phones didn't work either! On top of that the bathroom lock was broken and my husband got locked in! After going back and forth to the front desk 3 times and having multiple people work on our AC, (and get my husband out of the bathroom) we were then moved to another room, with 2 beds. :( Needless to say, our stay at this hotel was quite chaotic...all we wanted to do was relax and instead we spent hours dealing with this mess! The hotel could have been great, but they definitely have some room to improve.
8 de septiembre de 2013
Rated 2 out of 5 by BerkeleyW Mandatory swim cap for pool???
The hotel is beautiful. The rooms are modern and clean. The staff is friendly and welcoming. Everything was great with the exception of my experience with the pool. I got my family suited up for the pool so we could enjoy it while we stayed at the hotel. This is a big job as it's not easy to get two young children into bathing suits...but also because the hotel is very large so it was a long walk for us to get to the pool. Upon arrival we learned of the mandatory swim cap rule. If you don't have one (which we didn't...who does these days???) then you can buy one for 6 Euro from the hotel. We didn't want to pay 40 Euro to enjoy the pool for 20 - 30 mins as we'd planned so we went back to our room and had to explain to our kids that they couldn't use the pool. Made a potential amazing hotel experience unenjoyable.
3 de septiembre de 2013
Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
31 de agosto de 2013
Rated 2 out of 5 by Ondastar Vacation stop
This facility has inadequate ac cooling and is poorly engineered. Rooms and common areas are hot and humid, the Club lounge unpleasant even at 7AM, and the massive glass areas amplify the summer sun, one would think that the engineering issues would be easily improved with solar collectors and deflectors. The restaurant has the most service conscious staff, and the menu is good. Some bar staff are surly and inattentive. Top notch concierge service not available. Suites are well appointed, spotless, however unpleasant when the temperature is plus 27 C, and the ac laboring to hold that temperature. In one case the power was out in our second suite and the temperature reached 32 C.
30 de julio de 2013
Rated 2 out of 5 by ksy503 Either Under-Funded or Under-Managed
-When taken to my room, the "non-smoking" room reeked of cigarette smoke. When I pointed this out to the staff, I was told it was not a smoking room because it had no ashtrays. This disregards the fact that people smoke without ashtrays and that the room did not have the "no smoking" sign as did the adjacent room. Unsatisfactory
-The circuit breaker had already tripped when I entered the room. Maintenance was called and re-set the tripped breaker. This indicated either housekeeping cleaned the room in the dark after the last guest left, or the guest tripped the breaker, meaning I did not have a room cleaned after the guest left. Unsatisfactory
-The only ice machine on the floor was broken and had not worked for some time by judging its condition. I had to retrieve ice from the bartender. Unsatisfactory
-After the second day, the escalator broke. This was an inconvenience but not a tragedy since the elevators still worked, but they are very slow. Could be better
-No on-site parking was available because it was full. The desk clerk suggested I park in airport parking, and then I would be given a small discount upon checkout. Unsatisfactory
-The cleaning staff never replaced my dirty glasses with clean ones. After three days and three glasses, I would expect it to be obvious that they needed changing. Unsatisfactory
Overall, either the hotel has poor management to allow these conditions to exist, or they are underfunded and can’t afford to fix the problems. There are more hotels in the area (in Somma Lombardo) that I will explore the next time I stay in west Milano. This should be an embarrassment for Sheraton and Starwood.
8 de julio de 2013
Rated 2 out of 5 by architect This hotel is not a four-star hotel.
Tub stopper did not work, no bath available.
shower door removed or nonexistent, no way to shower without water on bath floor
AC could not keep up with hot room.
Location was excellent. Lobby nice.
WiFi did not work and was expensive.
30 de junio de 2013
Rated 2 out of 5 by Wearytraveller2013 Very disappointed in n this hotel
When staying at an airport hotel, up will be paying a premium rate, but you are paying for the convenience for proximity to the airport, a clean room, reasonable room service and the like. The Sheraton Malpensa failed terribly on several front. I tried to order room service at 8pm.... No matter how many times I called, the line was busy. I then called the Guest Services line and they were surprised the line was busy and connected me the too service. The line rang and was never answered. I called back to Guest Services and they assured me they would have room service called me right away. After waiting another 40 minutes, I called back to Guest Services and they again acted surprised and again assured me that Room service would call me back. At 10:15pm, I finally gave up, after not getting a call from room service nor a follow up call from Guest Services. got dressed and headed to the airport terminal to grab a sandwich from the only place still open.
The final straw was the next morning when I went to shower before my flight back to the US. The water started out warm, but with very low pressure, so not the best ah to start. The water then cycled from cold to scalding to cold to scalding, over and over. And on top of this, the pressure would at times drop to zero, making finishing my shower difficult. It appeared the issue is too many people showering at the same time, poor water pressure and a poorly designed hot water system.
So everything I would hope for from this hotel seemed to be things they fell short of. When I checked out, the front desk staff never asked me about my stay and if I enjoyed it. I finally brought it up. Their reaction... Not real interested, but did ask if I'd call to complain about the shower. When you're only at the hotel 1 night and are in the middle of your shower, calling the front desk isn't really a viable solution.
Bottom line, this is a terrible hotel with a poorly trained staff that lives off its airport location and showed no real interest in my comfort.
I will add my review to my usual sites snd hopefully be able to help others avoid the problems I experienced.
11 de junio de 2013
Rated 2 out of 5 by Campos64 whatever
Issues with: Check in/out
Dinner took long, overall chaos
6 de junio de 2013
Rated 2 out of 5 by LoveItalians Convenient Location
Convenient location for an early morning flight. Excellent bedding! But disappointed when we realized we were given a disabled room with odd bathroom setup---even though we booked far in advanced. In the hotel business a room like this is considered the "leftovers" and "subpar". New to Starwood program and was underwhelmed with lack of services---ie no free WiFi in rooms; heat wouldn't turn on; electrical smelling air quality. That said, very convenient location---too bad facility is poorly designed and staff is not well trained.
1 de junio de 2013
Rated 2 out of 5 by Katiedid Past experience good, present one NO
1.There was no attendant in the lounge on the concierge level. Tables were full of used dishes and silverware and hors dourves were sparse shortly after opening.
2.A cake making convention was held on all floors making it extremely difficult to maneuver the halls with luggage. My wife and I had to trip over extension chords, boxes, etc. to arrive at our room.
25 de mayo de 2013
Rated 2 out of 5 by Mick we know better Hotels of the SPG
Restaurant was dissapointing. Building fair stall's in the Hotel over day's, nobody can relax with that!! Paying Fair rates for this is not exaptable.
13 de abril de 2013
Rated 2 out of 5 by robertnomeansno We got the dirty room firstly!
We got the dirty room firstly!
1 de abril de 2013
Rated 2 out of 5 by Campos64 SPA needs changes!
Pool - cold water
Sauna - dark ( no light) LIFE DANGER
Payment for sauna!!!!
Payment for cup (swiming pool)!!!
Executive Club Lounge - poor offer of F&B
No breakfast at 6 AM in in Club Lounge
( started 6.05!!!)
28 de enero de 2013
Rated 2 out of 5 by Jdav9014 This Hotel Was a Disappointment
We rarely stay at an airport hotel when traveling; but had been told by a colleague that the Sheraton was great and we had an early flight with a car drop off, so we booked a room the night before our flight.
Many problems; 1. the airconditioning was inadequate, this was the major reason we left our hotel in Torino, the room and public access areas were hot, the windows not insulated. 2. no robes 3. low flow water in the sink 4. room layout had a wall against the side I hit my head in the middle of the night getting up, 5.bill service on tv not working, 6.no music radio stations; only local rubbish, 7.only 1 checkout line with long queue (so we left without checking our bill) 8. there was an odd buzzing from the electrical wires in the room 9. The main dining area was "cold and too large atmosphere"; wine prices outrageous, and a strange bonging noise all through dinner as if calling the waiters to the kitchen
We would not return to the Sheraton on our many trips to Milan; and probably not in the states either considering our experience
4 de julio de 2012
Rated 2 out of 5 by max27 room facilities were substandard
we were dismayed to find the showerhead damaged and repaired with stickytape such that water sprayed everywhere and nade showering near impossible.the carpet under he writing desk was stained/dirty.the toilet seat was cracked.we informed staff next morning znd they were apologetic/dismayed-it seemed like they had heard it all before
16 de junio de 2012
Rated 2 out of 5 by TRX934 The Weirdest, Most Awkward Hotel
The Weirdest, Most Awkward Hotel
Hotel was built in what used to be a parking garage and still feels like such. Although brand new, it seems like nothing works and everything is broken. First room they gave me had a completely cracked window. In the second one, blinds and towel rack were hanging by a thread.
Was there in January and they could not heat the place up. Needed coat and gloves to roam common areas or to walk from room to elevator (which felt like kilometres!). Front desk employees working with coats and hats jumping up and down to try to keep warm does not qualify as a “Warm Italian Welcome”! In-room heating stops when you remove your key and leave. Was away all day so room was freezing upon return and the night was not long enough to bring the temperature back to normal (14C is OK for camping but unacceptable for hotel room!).
Was unlucky enough to be there when the hotel was hosting a conference of some sort. All resources were dedicated to the convention. This meant no access to the only dining room as it was reserved for convention attendees, tables and chairs from other common areas were removed and used for the convention. Going to the bar for a drink meant sitting at the bar (if a stool was free) as all tables and chairs had vanished!
Check-in takes forever, while check-out is even longer. I could go on and on but in a nutshell I found this place to be the weirdest, most awkward Hotel ever!
22 de enero de 2012
Rated 1 out of 5 by Gaz62 Watch the security deposit and rude, bored staff
One week after arriving at the overpriced Sheraton, I am still waiting for my security deposit to be released.
In 30 years of staying in hotels I have never experienced this - on phoning the hotel, they blamed my bank, who had previously said it was the hotel.
And when is free internet not free - when you stay at the Sheraton - charged 3 euros for free wi-fi daily!
25 de octubre de 2013
Rated 1 out of 5 by Worldtraveller1970 Worst hotelexperience this year
From check in to check out Milan Malpensa airport hotel really under delivered. Extremely unorganized and to a point very unhelpful. Almost slow motion like check in that took forever, but check out was even worse. Don´t bother asking for coffee at breakfast, head straight to the counter and talk to the barista. I´m most certain I will never stay at this hotel again.
28 de septiembre de 2013
Rated 1 out of 5 by AllyKat Nice except for the couple screaming all night
My husband and I spent our last vacation night in this Sheraton due to its excellent location in the airport.
Around 3:00 a.m., we were wakened. We could hear a couple screaming. It wasn't loud, but a man was yelling as if the TV was on low. I called the desk multiple times to complain and asked that they find the source of the noise and stop it. They said they could not find anything, and after several of my calls, said they frankly did not believe me. Finally, after a couple hours, I put my ear to the window glass and that amplified the sound so I knew the yelling must be in a room above or below. I called the desk and told them. Finally around 5 a.m., we heard pounding on a door, then silence. The phone rang. "We found them. We told them to stop."
The next morning I told the guy at checkout I had a complaint about the noise, and he became arrogant and disbelieving. No, there is not a manager to talk to until 9 a.m. (when our flight boarded!)
Everything else was nice, but this was a terrible way to spend the last night of our European vacation.
4 de agosto de 2013
Rated 1 out of 5 by WwW8000 Not friendly staff
Checking in at Sheraton Malpensa is totally different than any Sheraton
staffs are very unfriendly and giving me the very very far away room from the elevator since I refuse the porter to take my luggage (I have my own reason: since I bring photography equipment and need to bring it by myself)
2 de julio de 2013
Rated 1 out of 5 by Matt34 Mr.
the air conditioning in the hotel and both of our rooms did not work, the rooms were old and tired. the temp in the work out facility was at least 100 degrees.. the having to leave the key in the door to operate the lights etc in the room is a terrible idea....awful..
25 de junio de 2013
Rated 1 out of 5 by SPGcustomer99 Stench in the room
When we arrived the hotel was in disarray due to end of a cake convention. It took us some searching to find our room. Convention workers move room signs on the floor and hotel management did not supervise and keep order in the floor.
When we got to our room, we felt an smell initially we disregard it as humidity; but in the morning the stench was stronger, we took the task of finding its origin. We determine that it was the base of the matress. At check out, we complain and did not received any compensation.
30 de mayo de 2013
Rated 1 out of 5 by Poldhu99 A poor hotel
Good Reception staff who were helpful when I needed an electrical adaptor.
Room was good.
'Club' facility was very poor. I arrived about 7pm and the snack area was ver untidy and no staff on duty. I cleared my table and found a small tablecloth and had some of the remains of the food.
Next morning I returned to the Club and it was being set out for breakfast by one member of staff. She then went off somewhere. I realised there was no butter and tried to find a member of staff. Someone I found outside appeared to be annoyed at my request and went off to find someone. After 5 minutes I gave up and went to the restaurant downstairs. I asked for coffee from the bar and this eventually arrived and was disgusting - like brown luke warm water. I asked another member of if I could please have a cup of good Italian coffee. This arrived and was in the 'ok' category still only warm. Service was generally resentful.
A disappointing visit with the general areas very untidy. Lifts being out of action it was it was quicker to use the stairs.
28 de mayo de 2013
Rated 1 out of 5 by Gabby Slowest check in history
There are a lot of people on the front desk area but not enough working to check people in.
Our room key was broken and it took 4 hrs and several calls to get it fixed.
17 de abril de 2013
Rated 1 out of 5 by Debra0214 Worst Night in Italy!
I chose the Sheraton at the Malpensa Airport in Milan, thinking I would pamper myself on my last night in Italy. The opposite turned out to be true. It was the worst stay of my entire trip.
The thermostat in the room was broken- they sent maintenance, but the room was either way too hot or way too cold all night...so I didn't sleep very well.
The cordless phone didn't work.
My electrical adapter wouldn't work in the bathroom, where I needed it...though it worked fine in the bedroom area. Of course, I'm sure the one they supplied (for a steep fee) would have worked.
There were limited number of free TV channels - mostly news channels. Anything else you wanted to watch, you had to pay. They charge you for just about everything you might even think about using - I'm surprised I didn't have to pay for the toilet paper.
No iron or ironing board- so I ended up wearing wrinkled clothes.
Wifi in your room runs 3 euros an hour or 13 Euros a day. It's free in the lobby - woo!
In Summary: It was a lousy stay in an overpriced room - and I felt like they just wanted to gouge my pocketbook at every turn. For all the problems - it certainly wasn't worth my money. I stayed in B-n-B's...this was my only hotel - the B-n-B's out shined this place by a few miles!
7 de marzo de 2013
Rated 1 out of 5 by dan1972 4th category hotel not 4stars
this option is great for location because you can just step in the terminal after check out.
But the Sheraton brand is jeopardized at this facility.
I got a room that was literally 300 meters from elevators
although apparently very comfortable, had several flaws that are usually unacceptable in any hotel.
- the toilet had evident signs of rust under the border, poor cleanness
- the bidet had broken plug handle, impossible to use
-water pressure was allowing only a tiny wire of water to flow
- absolutely no hot water
- I had an early flight so I asked for setting up wake up call, never got any
- asked to get a trolley for luggage at my room at 6am and nobody showed up
in conclusion, expected services from an upscale hotel were not met, basic services like cleanness and flowing water+hot water also missing.
Can't believe this is Sheraton in 2012
20 de septiembre de 2012
Rated 1 out of 5 by Bill41 Poor customer servicw
Have been a spggold member for about 6 years. Treated me like they didn"t care at all.Complained to Starwood and they said there was nothing they could do about the rude service,Doesnt say much about their preferred program.
20 de abril de 2012