Rated 4 out of 5 by JTBPOP General Comments
Assigned room was not very handicapped friendly. Very small bathroom and height of bed were difficult to overcome. Hostess and waiter (Manuel) at breakfast in the restaurant (Syrah) were excellent. I hope you give them some recognition.
July 22, 2013
Rated 5 out of 5 by Barakat Highly Recommended
Great hotel. Excellent Location with very clean and inviting lobby. At arrival I was greeted by Jesse at the front desk which intself made me feel at home. Tony went out his way to make my stay extremely pleasent. Way to go Sheraton
November 12, 2012
Rated 3 out of 5 by treasurer69 Furniture
Furniture was very uncomfortable to sit in for an extended time.
Linens should all be white not cream and white combined.
Restaurant staff at breakfast was very professional. They can not handle large groups at one time.
August 12, 2013
Rated 5 out of 5 by miguel64 Very Nice Play to Stay!
The room was very clean, comfortable and spacious. The staff was very friendly and accommodating and made my week stay a relaxed and enjoyable one. Food was very good in the onsite restaurant. Overall a great place to stay.
August 16, 2012
Rated 5 out of 5 by Monica415 I've enjoyed my stay very much.
Everything was wonderful about my stay. From the time I checked in, I felt comfortable, relaxed and all my needs were accommodated. If my company sends me to Reston again, I will be sure to book my room at the Sheraton.
April 11, 2013
Rated 5 out of 5 by BloJoe52 Exceptional restaurant staff
It was my pleasure to eat three excellent meals in your restaurant. The staff during my two breakfasts and one dinner were outstanding. These employees could teach others about the true meaning of "customer service".
January 28, 2013
Rated 4 out of 5 by DecafCoffee This hotel did not cater to the decaf coffee drinker.
There was no decaf coffee in the Club. Each day I asked for multiple packs of decaf coffee and Splenda. I never got them without also having to call the desk and have it sent up. Otherwise, it was a nice hotel.
January 30, 2012
Rated 4 out of 5 by SMAC33 NICE NEW YEAR'S EXPERIENCE ...
Enjoyed the stay, location and staff ...
parking was a bit tight due to the festivities at the hotel for New Year's Eve ...
Would recommend this hotel to ANY/EVERYONE staying in the Northern Virginia area ...
January 3, 2013
Rated 5 out of 5 by sueandjim akways go the extra mile
wonderful gentlemen at check in (Namin?)thursday night, gave me everything I asked for, keeps me coming back over and over. everyone helpful and friendly. clean, great tv, great bed, didn't want to leave
January 15, 2013
Rated 4 out of 5 by Davyeng48 Always Nice
This is probably the fifth or sixth time I have stayed at the Reston Sheraton. The staff is always ready to help, the restaurant is good, the beds comfortable, and the room clean.
October 30, 2013
Rated 2 out of 5 by CanuckTraveler Wouldn't stay here again
Very disappointed in my overall stay. Rooms were dated, lobby was dated and overall experience was disappointing.
It looks like they may be renovating but until they resolve that I wouldnt stay there.
March 7, 2013
Rated 3 out of 5 by anonymous7 Need some updates
The rooms need to be updated with brighter lighting and desk outlets. Espresso machine by front desk was not working. Yet the font desk was not aware. No urgency to get it fixed. The bed was too soft.
February 26, 2012
Rated 5 out of 5 by jim4hoops Customer service!
The entire hotel staff from the front desk to the restaurant to the bar and guest services are friendly and helpful! I have stayed at this hotel on 4 separate trips to DC and highly recommend it.
September 10, 2012
Rated 5 out of 5 by BettyBombshell Staff made the difference
As a frequent traveler, many hotels can start to look the same. It's the staff at this Sheraton that really made the difference. They went above and beyond to make sure all of my needs were met!
May 15, 2013
Rated 4 out of 5 by Melanie13 10/25/2013
Mostly everything was great with my room. I did have a probelm with the bathroom. The bathtub did not drain. I was constantly standing in water throughout my entire shower.
October 28, 2013
Rated 5 out of 5 by GDP533 Very Clean
I've stayed at this hotel several times and it always seems like the sheets are brand new for each visit. Very clean rooms combined with a professional staff makes my stay easy and enjoyable.
April 2, 2013
Rated 5 out of 5 Great Service
I was upgrade to a suite while I just reserved a 2 double beds room. The room is big and comfortable. The service is also perfect! I will choose this hotel again for my next visit to DC.
December 4, 2011
Rated 5 out of 5 by AmAuzzie51 Accommodating!
The hotel’s stay, park, and fly option worked well for my family. We felt comfortable leaving our SUV at the hotel while we traveled to the west coast. The staff was very accommodating.
October 12, 2012
Rated 5 out of 5 by cmad12 Clean, comfortable hotel
Nice hotel with helpful, friendly staff. Located on scenic parkway with easy access and travel to Washington and Arlington. We look forward to staying again when traveling to the area.
December 29, 2012
Rated 5 out of 5 by Taylor91011 Great Hotel
The sheraton provides a wonderful atmosphere and has a very prompt staff. Two members of the staff Kurt L and Mic were especially attentive and took very good care of us on our stay!
September 24, 2012
Rated 3 out of 5 by StanBob Filthy Shower in Room 678
How many months will it take to finish the sixth floor club room? It has been closed for renovation all this year.
December 4, 2013
Rated 4 out of 5 by Fenway1966 Great Service
I love staying here when I am in town on business...the service is excellent...the staff truly makes an effort to be nice, polite and helpful! Rooms are good...always clean.
October 1, 2012
Rated 4 out of 5 by BettyBoo1 Great Escape
I love this hotel!! Surprise! Upgraded to a suite...Yes. More space to relax in...Come here every chance I can, at least once a month. This hotel is beautiful and peaceful.
September 29, 2012
Rated 4 out of 5 by RASCE Reston business traveler
The hotel staff were very professional and helpful. The local shuttle service was useful and Maria at check-in was very welcoming.
November 17, 2013
Rated 4 out of 5 by SAME39 comfortable hotel with good staff
Comfortable hotel with good airport shuttle facility. The staffs are very helpful and pleasant. Facility is clean except for the recent remodeling at some floors.
August 15, 2013
Rated 2 out of 5 by Andrew35 Musty smell all over
Most common areas, and especially my room, smelled like a moldy wet basement. When I came in from outside it hit me every time. A renovation is seriously in order.
September 2, 2012
Rated 1 out of 5 by katzha Incredible Ineptitude
This is by any standard the most inept and incompetent hospitality experience I have ever encountered. I believe there are prisons more accommodating than this.
June 30, 2012
Rated 4 out of 5 by rodrider Comfortable Stay
My room was very comfortable and the hotel was clean. Breakfast was delicious and offered a great variety.
November 27, 2013
Rated 5 out of 5 by asdfadsf Quiet please
Room next to me was very loud, with a visitor or 2. They kept up the noise until 1:47 a.m. As this is a business hotel, not spring break, that was suboptimal.
December 14, 2012
Rated 5 out of 5 by GeorgeBrat Great place to stay
For our event, everything went well for us. Great rooms, food, service, etc. Great bartender as well. She could have closed but kept it open for our group.
October 31, 2012