Rated 5 out of 5 by BaylorFan Really comfortable rooms
Beautiful hotel on inside. Rooms appear to have been upgraded recently for appearance and comfort. Best convenience was multiple outlets on nightstands and desk for plugging in all our electronics.
January 3, 2014
Rated 3 out of 5 by Paul5968 Disappointing
I have come to expect great things from a stay at a Sheraton Hotel. However, this time my experience was extremely mediocre and therefore, disappointing. It started with our finding dirty wet clothes in one of the drawers as we began unpacking our clothes. We also noticed that there was no small refrigerator or microwave as we have had in so many other hotel/motel rooms that we have frequented. Also alarming was the fact that Wi-Fi was not complementary as it is in most other hotel/motel chains.
Some of these conditions were rectified, but, not to the standard that you would expect from a Sheraton. An employee showed up at the door with a new key, but did not offer to move our luggage for us. He should have arrived with a luggage cart, at least, to assist us. After all, having someone's dirty laundry discovered in one's room is a MAJOR fopaux. When we inquired about the refrigerator, an employee brought one up, that looked so damaged that it looked and sounded like it fell off a truck, and deposited it on the floor as if we greatly inconvenienced him.
These circumstances may sound trivial in nature, however, if your hotel wishes to compete with other chains, shouldn't you be striving to put yourselves in a class above all others?
February 24, 2014
Rated 4 out of 5 by Patty5021 I prefer to stay at this hotel.
The location makes it easy for me to get to the various meeting sites.
February 17, 2014
Rated 2 out of 5 by Brew5 Needs updating
Hotel is clean however the furniture is in some serious need of attention. Couches and chairs have frayed upholstery, carpets are worn and the whole hotel has a musty odor. Not what I would have expected from a Sheraton.
July 30, 2012
Rated 3 out of 5 by pkm1 This hotel was very nice
Everything was nice except:
Sheets were too stiff. Like sleeping on sandpaper.
Put out my green sign and didn't get my $5 off coupon to spend at the hotel. Was reminded of it later after I checked out by my daughter.
October 30, 2012
Rated 3 out of 5 by Coach20 Overall good
Overall the stay was good. The only problems was with the restroom. The sink did not drain correctly and the toilet was very slow to flush. Also the bathtub was dirty. Looked like it has not been cleaned for awhile.
September 24, 2012
Rated 5 out of 5 by Anois08 Great stay
I had a great stay at the Sheraton Crescent. Clean rooms, helpful staff, and Indigo restaurant was DELICIOUS! Will come back on my next trip to Phoenix.
January 13, 2014
Rated 2 out of 5 by notgood The Hotel is not up to SPG Statndards
I was very dissapointed. No staff seemed present. There was no parking or valet present at any time I was at the hotel. Staff on check in was not very friendly and told me I was not entitled to an upgrade!
March 11, 2013
Rated 4 out of 5 by jackson8888 Megan is the best
We were greeted when we arrived by megan. we were welcomed back she was so professional and personable we felt instantily at home. wiith employees like megan this hotel will be successful as will megan.
December 14, 2012
Rated 1 out of 5 by eric42 The worse hotel ver
The staff was rude inconsiderate use the pass key when sign on door breakfast was awful eggs runny sausage grease will never stay here again and will and have told family and freinds
November 26, 2013
Rated 4 out of 5 by CAPTPCD Good Nights Rest
Most important criteria was a quiet room and comfortable bed, which surpass expectations. Pool, and gym were excellent, better than most hotels on this trip. Access to the club lounge was a luxury.
August 12, 2013
Rated 5 out of 5 by townjcvt Great Hotel!
I stay here often because of the convenient location and the terrific staff! And now that they are renovating all the rooms I'll have yet another reason to enjoy my stays at the Sheraton Crescent.
August 19, 2013
Rated 4 out of 5 by Sister5 Great for business meetings
We visited a relative and found the hotel to be convenient and meeting our needs. In addition, the staff was very helpful. I complement the hotel for having a relationship with the nearby hospital.
July 22, 2012
Rated 2 out of 5 by Chharles Why I wont stay at Sheraton Hotels
When I checked in to the Sheraton Crescent Hotel on January 16th 2014,
the front desk clerk asked if I wanted to participate in the “Make a Green Choice” program, and I declined. During my entire stay, I did not hang the “Make A Green Choice” card on my door. However, I called and requested house keeping services. They acknowledged my request but never sent anyone to clean my room.
On Friday January 17th 2014, I called Room Service at 05:15 AM to order Breakfast.
The Sheraton Customer Service Rep very rudely stated “LISTEN TO ME, WE DON’T TAKE ROOM SERVICE ORDERS BEFORE 6:00 AM” and abruptly hung up.
What was most appalling was that your guests were provided with and expected to use paper and plastic cups. I felt that it was pretty tacky on the part of Sheraton to provide these items in a room where the rates exceed $200.00 per day.
After all is said and done, I realize that I should have make reservations with Marriot where you really are treated as a guest and not a pariah. Incidentally this is not the first time that I stayed at Sheraton. I stayed with you this time last year and was satisfied with the services provided. However what a difference a year makes.
January 21, 2014
Rated 4 out of 5 by Larry Staff
Special thanks to Mike, Heather and Brett at the front desk - all very helpful as keys quit working as a result of reservation mistake
Trini and the bar tender in the restaurant very courteous
April 8, 2013
Rated 5 out of 5 by Champ99 Hotel is easy to get around in.
This is the third time we have stayed here. They bent over backwards doing anything they could for us. Thanks.
January 20, 2014
Rated 5 out of 5 by Jim777 Great accommodations, great hotel
We enjoyed our stay. Room and pool were above expectations. Only downside was your charge for internet access in the room, although computers were available in the lobby at no cost.
August 14, 2012
Rated 2 out of 5 by calebeger Horrible service / uncaring staff
Stayed here with my wife for one night on our way back from Grand Canyon/Sedona. Was expecting a restful night / pit stop but the overall experience was very unpleasant.
01. Room was spacious and well equipped; Starbucks coffee in the room.
02. Excellent complimentary breakfast
01. ESPN2 channel not working which was a huge bummer since I was really looking forward to relax while watching US Open (Tennis). Despite complaining staff was unable to fix. No apologies and no comp.
02. At night found that floor lamp did not work. Too late to complain since my wife was already asleep. Couldn't read on the couch as a result.
03. The basin in the bathroom had a _very_ strong acidic (ammonia like) smell. Couldn't tell if it was the water or the basin. But very very unpleasant. Could not even brush properly in the night / next morning (Shower was fine)
04. At checkout expressed all my concerns to the man at the reception but no apologies. Nothing at all from the staff.
Good clean hotel/property and room but overall horrible service and uncaring staff. Definitely will _not_ stay here again.
September 2, 2012
Rated 3 out of 5 by Lynn99 Needs upgraded air conditioning
The air conditioning does not work well in the rooms. I even had it checked by maintenance who commented on how hot the room was but assured me that it was working correctly.
July 16, 2013
Rated 1 out of 5 by PhoenixSingle Locked out three times!
I was locked out of my room #616 three times. Twice in the middle of the night and once when I was even trying to check out. This place was not worth the hassle.
October 30, 2013
Rated 5 out of 5 by Clocker69 Oldtraveler
Enjoyed the stay except for the small and uncomfortable chair.
January 26, 2014
Rated 2 out of 5 by brian42 Sheraton Phoenix
The room was noisy and in need of update as the bathroom was not the /Starwoods standards . Was surprised as to the general condition of the bathroom in particular.
February 16, 2013
Rated 2 out of 5 by Oallain8 Missed many amenities that most SPG hotels have
No valet parking; you have to park your car in a shady garage (one that didn't take responsibility for anything that happened to your car).
November 12, 2013
Rated 1 out of 5 by Rydog Extremely unsatisfied customer
Just to get straight to the point I will never stay at this Sheraton again. This establishment has drastically changed for the worse in the last two years.
April 13, 2013
Rated 5 out of 5 by Revvie My overnight stay
Although there for Diocesan convention and stayed only one night, the hotel met our needs. We will stay there next year for the convention!
October 25, 2013
Rated 3 out of 5 by seau59 location is great
I truly enjoyed my stay at Sheraton Crescent. My suggestions are: 1) have a shower near the pool area 2) fix the Jacuzzi 3) clean the big pool.
May 28, 2013
Rated 4 out of 5 by Slouch Nice Stay
Always a nice stay. Rooms are comfortable and clean though becoming outdated. Parking can be a challenge if you stay during a function.
August 31, 2012
Rated 5 out of 5 by gandkids staff
all the staff tried very hard to make our stay and anniversary dinner most enjoyable.
They were kind, friendly and eager to please.
September 2, 2013
Rated 5 out of 5 by Ronald21 Restaurant
Restaurant service and food was excellent. Everyone was friendly and the food was excellent.
December 6, 2013
Rated 5 out of 5 by dajr44 Great overall stay
Your hotel and resturant staff were exceptional always friendly and ready to help great breakfast at an even greater price
August 13, 2012