Rated 3 out of 5 by GGGGG50 Needs improvement
Fixtures are becoming dated. Toilet seats are faded.
There should be free coffee somewhere in this hotel in the morning.
3 de octubre de 2012
Rated 3 out of 5 by bammer Not a great hotel
The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good.
28 de septiembre de 2012
Rated 3 out of 5 Good features, but needs improving
This hotel has a very nice lobby and courtyard, but a few things were, in my mind, discouraging. The rooms were not as clean as they should be; most need a good cleaning and some others need renovating (tiles, carpet...). And the other thing that caught my attention was the lack of free Wi-Fi in the rooms, as it was only availible in the lobby. In the rooms, it cost approximately $10 per device. But other than those inconveniences, I enjoyed my stay at this hotel.
5 de agosto de 2012
Rated 3 out of 5 by Vanna Lobby is great
The rooms needs updating, but other than that it was okay.
19 de julio de 2012
Rated 3 out of 5 by jr58 Pain in the back
My wife and I usually stay at a different hotel chain when in town. The Sheraton was more strategically located to our business this time so we thought we'd give it a try...Over all the hotel was OK. The problem was the hotels choice of mattresses. It appeared to be a cheap knock off of some type of memory foam gone bad. It was the most uncomfortable mattress I'd ever tried to sleep on. It offered absolutely no support. I sank in the bed to the point where I swear I could feel the box spring below.Needless to say I ended up sleeping on the couch.The next morning we were offered another room. While the next bed was slightly better another night of sleep depravation was in store for me.Needless to say if you have back problems as I do this hotel would not be for you.
12 de julio de 2012
Rated 3 out of 5 by Sperry8 An old hotel - but priced right
This is an older hotel in need of renovation, but the price is right. The rooms are all suites and you get a little refrigerator and nice living room. The pool is nice - although the seating area is average, but they do have a nice hot Jacuzzi. Sadly, they make you go to the front desk to get/return towels. The staff is super friendly and parking is free. Platinum guests aren't upgraded (since every room is a suite), but they do get free breakfast. It's a decent spread - nothing fancy, but will help you start your day right. Eggs, bacon, potatoes, & yummy fruit. I'd stay here again, especially for the price.
5 de julio de 2012
Rated 3 out of 5 by TashaP Needs a overhaul
The bed was very comfortable. Bring your own towels and bath clothes though. They don't tell you about the $50 deposit until check in.
4 de julio de 2012
Rated 3 out of 5 by jwblack Great Room for excellent price
This was a quick overnight stay and the room value for a double suit with Sofa bed was great. Room was nice, bathroom could use some remodeling, but was clean. Staff was nice and attended to all needs. We did have an issue with breakfast where is was not clear if included or not and then they charged $18.00 each for buffet when my wife, daughter and mother-in-law had a bagel and coffee each. Bar was nice and interior hotel was very nice with transparent elevators. Pleasant stay
9 de mayo de 2012
Rated 3 out of 5 by Knox16 extra expenses
free parking is a plus and a charge for even 800 numbers is a real minus...even if one called 800 to book a Sheraton reservation. They need to drop this charge
22 de abril de 2012
Rated 3 out of 5 by Coolbreeze Pool Too Cold
This hotel seems to be cutting costs by limiting the air conditioning. Thus, if you are assigned a room on the Starwood Guest floor at the very top of the hotel, the rooms can be too warm to be comfortable. On the other hand, the pool does not seem to be heated, I never saw anyone swim in it, just sit on the sides dangling their feet in the water. My spouse reported that it felt like ice water. I saw quite a few young people who appeared to be very disappointed. It's also annoying that , even if you are a disabled person, and are not feeling well, you still have to personally check in at the front desk. The rooms have pull out sofas, but the hotel doesn't put sheets or blankets on them, you have to call to get sheets delivered to your room. We got a 2 p.m. checkout, they would not give us 4 pm, and even then the maid kept pestering us, even with the "do not disturb" sign on the door. The hotel does a great job keeping the lobby clean and bright and we liked the coy fish and turtles in the indoor pond. I would try to find another Starwood property in the area on my next visit.
17 de marzo de 2012
Rated 3 out of 5 by Pedroboy Mixed bag
Impressive lobby area and atrium. Pleasant pool area. Rooms generally comfortable but bathroom is rather tiny given the size of the room, and stained upholstery in the sitting area was a bit of a put off. My one major complaint however was the inadequate air conditionning - we never managed to set a comfortable temperature even when we set the thermostat into the lhigh 60s! Front desk staff are generally welcoming but should not be tasked with providing pool towels along with everything else - standing in line at the front desk to get a pool towel is not in keeping with Sheraton standards.
11 de marzo de 2012
Rated 3 out of 5 by Hermes Lower than my expectation for Sheration brand
Hotel is very close to the railway. You can hear trains passing by in the night if your room faces the street. Facilities seem a little wore out. A/C could be loud when it's on. Food is below average. No benefits for SPG Gold.
It does offer free parking. A separate living room provides more space for family activities. Also love the jacuzzi. Hotel is close to highway to FLL airport, Miami downtown and Miami Beach.
16 de enero de 2012
Rated 3 out of 5 by plm209 An underwhelming experience
Compared to other Sheraton hotels I've stayed in, this one left me wanting more.
The Good: Comfortable beds, large rooms, gorgeous lobby, clean bedroom
The Bad: Tiny bathrooms, unfriendly/unattentive staff, worn towels, unclean sitting room and bathroom
I typically expect to be treated with a smile whenever I interact with a hotel employee. This was not the case at this hotel. Everyone seemed like they were unhappy to be working there and that the guests were just an annoyance. I had breakfast in the hotel restaurant each day and the servers were so disgruntled that I almost felt bad asking for a glass of water. The cleaning staff had poor attention to detail. As an example, I ate lunch in my room each day and would leave the napkin/dish/silverwear neatly piled outside my door prior to my room being serviced. At one point, there was three days worth of items piled up and nothing was done about it. To me, I would want to take care of items in the hall quickly to maintain a clean appearance. The towels were threadbare on several occasions and one even had several holes in it. Once again, not what I expect from Sheraton.
On the positive side, the bedding was clean and comfortable, and that is what really matters most in the end. The living room area was not well maintained, as I returned to find a sticky gel on the countertop twice during my stay.
I would not stay here again unless required to for business.
5 de diciembre de 2011
Rated 2 out of 5 by tomas0525 Horrible Management
Called more than 10 times to set up a group at the hotel with management. Never received return phone calls despite many promises that it would be returned. Upon staying there for two weekends, had to wait hours to receive the rooms. Waited until past 9PM for one room until I finally gave up to stay somewhere else. Pool was also dirty and overflowing. Was promised appetizers in the evening with our Sheridan Club passes but was told that the Club wasn't yet open for that yet despite being sold that as part of our deal.
10 de marzo de 2014
Rated 2 out of 5 by Abraids Front Desk staff is lacking
The front desk staff seemed uninterested to be working, did little to help find solutions to issues (ie, sheets for the pull-out, taxis to the airport.) and they were not answering the phone. A few times, there were 3 people behind the desk not assisting guests, and they wouldn't even acknowledge guests were waiting in line for assistance.
3 de marzo de 2014
Rated 2 out of 5 by Pirate187 Disappointing Service
The lock on the balcony door in our room was broken and it would not lock. We pointed this out within an hour of our arrival and was assured it would be fixed right away. It was still broken at the end of our 3-night stay.
In spite of being promised a taxi cab in "10-15 minutes" if we called down to the front desk ahead of time, we waited 70 minutes and missed a dinner reservation on the first night of our arrival ... Valentine's Day.
27 de febrero de 2014
Rated 2 out of 5 by Melanieanne47 Trains, planes and construction, oh my!
I was expecting some construction, but not until 11pm. The trains came through at midnight, 2am, 4 am and 6:30 am. The room did not block ANY of that noise. Then, the planes began to fly over.... At that point, I gave up sleeping. I would have tried to stay an extra day to sleep so I wouldn't be driving so tired, but knew that the noise from the trains would make that impossible.
23 de febrero de 2014
Rated 2 out of 5 by Anne90 This hotel needs improvement
A week before our arrival, we were informed that the hotel was undergoing renovations.
It was a little too late to find another hotel.
Our room was pretty comfortable, but we
had to request extra soap and there was no hairdryer in room. They were very responsive
to any requests we had. Our room was not
made up one day and they gave us two free breakfasts for the inconvience.
The other thing I mentioned was the pool
area was not clean or attended to. It was
not inviting to sit or swim in the pool as it
had a lot of debree in it, The chairs and tables were not wiped down,.
7 de febrero de 2014
Rated 2 out of 5 by DH1234 Had a noisy room
The first room was ok but there is a train track on our side so we heard the train noise in the early am. After a cruise, we came back to a room with the A/C fan near us. Those fans were loud so we had to sleep in the sofa bed.
28 de enero de 2014
Rated 2 out of 5 by Bahamaspro Reasonable Expectations
We intended to stay at the Plantation property but it was booked and your CC property was recommended. The staff were cool and not friendly on arrival, esp the young man at the door. Check in was equally cool, no warm welcome. Hotel is aged and needs life, room was large enough, but not I the best shape. Carpet was wet and took staff a day and a half to respond. Asked for blanket for my sons, got it the next day. Not a positive experience
30 de diciembre de 2013
Rated 2 out of 5 by Eric2510 This Hotel needs improvement
As platinum member at SPG I expect recognition, but at this hotel staff seems to ignore it. The carpets in the room are very dirty and even some bugs have been running up the wall. The bathroom needs urgently some renovation too. The gym was under renovation as well a club lounge might open in a few month. Hope it will become better after some improvements in service.
27 de diciembre de 2013
Rated 2 out of 5 by Jim76 Could Improve
Only one of two rooms were ready when we arrived. We were given complimentary breakfasts for our wait and told that breakfast began at 6 am. The next morning we arrived at the restaurant at 6:30 and were told it would not open until 7:00. This was unacceptable because we had a plane to catch. After complaining to the front desk, they opened the restaurant early. Our room was set at 60 degrees and would not warm up. After two calls, someone was sent to turn on the heat.
26 de diciembre de 2013
Rated 2 out of 5 by alano location has pros and cons
The rooms are spacious and large and it sits very close to I95 and the turnpike. The problem is that it also sits very close to a railroad so light sleepers will hear the train frequently.
25 de diciembre de 2013
Rated 2 out of 5 by Kev59 Renovations Needed!
Upon entering our room, we notice a big
spot on the carpet near the bathroom. We thought it was a stain. Later, in my bare feet to discover it was wet. It was coming from the ceiling return air vent. The bathroom had a left over dirty face rag on the back of the door. There is rust on the doors and lots of dust on the bathroom and dining area lights. There was left over hair in the bathtub. Yecks! This was unacceptable. We could not change our room because the hotel was FULL. The breakfast area on Saturday was poorly staffed with food not coming out and tables that needed cleaned to seat more people. The staff was nice. I would NOT even consider sitting at the pool. The furniture was old, and worn out. Leaves and flowers were all over the deck and in the pool.
10 de diciembre de 2013
Rated 2 out of 5 by Romeo1201 Horribly dirty furniture and carpets
The room (719)I was given initially had horrible stains on all the furniture and carpeting except for the beds. The pullout mattress had fresh blood stains on it when I opened it to put the linens on. The fridge was not working properly and the bathroom had black mold growing. This was totally not acceptable so we were moved to room 703 which was better. Still had stained carpeting and furniture but better. The service was pretty good but at checkout there was room service charges which we never used. I would not recommend this hotel at all.
3 de diciembre de 2013
Rated 2 out of 5 by Travelerclt13 Needs Starwood touch !
This is a very nice building but seems like time and use has taking its toll I notice very poor maintenance : rugs ,in hallways furniture in my room need it to be touch up the grout in the bathroom was really bad also tub ceiling just poorly maintain however has a beautiful atrium and lobby also the bar stools need to be replace some are in bad shape .
27 de noviembre de 2013
Rated 2 out of 5 by kingart Sheraton Suites Cypress Creek
Bathroom needs to be redone.
Grout dirty and hairs on floor.. Clock/radio
unplugged and doesn't work and same for table lamp by bed. Old towels. Did not complain as we used points after cruise and it was worth what I paid (0$)
19 de noviembre de 2013
Rated 2 out of 5 by Mike47ny October 2013
Good location, needs renovation badly. Beds no good, furniture beat up. A/C that is so so. It has aged badly since my last visit of 4 years ago.
17 de octubre de 2013
Rated 2 out of 5 by STM03 Lobby is beautiful, but...
The lobby of the hotel and the dining area downstairs is well maintained and beautiful. However, the cleanliness of the rooms could be better. Though I would not blame this on housekeeping, but rather the hotels lack of replacing things. The towels had stains on then, the linens on the bed had stains as well. The seals around the window needed to be better sealed. There's no seals under the doorway that faces the inside of the hotel. The furniture could be upgraded, the curtains were not very clean, some were torn.
The gym was OK. They use lifetime equipment, they had 3 treadmills and 2 were broken. The room is not kept clean and has wires etc running all over the place making it look messy. They were out of sanitary wipes and the water machine didn't even give cold water only luke warm.
I did have an issue with the room when I checked in. When I first called housekeeping they said someone would come immediately, but after 30-40 mins still no one. I called a second time, and after 15 mins someone finally came. They were quick to resolve the issue, but it made me realize, they updated the faucets in the sink, but they didn't update the shower features (which were slightly broken in my room - it was hard to cut off and if not properly cut off, it would leave a mess in the bathroom just like I saw it when I walked in).
5 de octubre de 2013
Rated 2 out of 5 by hope30084 customer service
i had several problems but the staff especially the gentlemen who worked 2nd shift on Saturday night. his customer service was stellar he was the one who sent an engineer to check the key pad. i had two have my key re-keyed about 6 times and it was just frustrating going all the way up to the 8th floor and not being able to get in the room. The gentleman Ron who checked me out Sunday morning had no personality and just was not sympathic to the problems or the gentleman who checked me on on Friday night. I've stayed here before and had no problems, these two guys were just rude.
29 de septiembre de 2013