Rated 5 out of 5 by Lanihoku638 Perfect Location
I would definitely stay here again! Location was perfect; only about 4-1/2 blocks away from Pike's Market, close to other modes of transportation, shops and restaurants. Room was very spacious, clean and the sweet sleeper bed was perfect!
June 1, 2014
Rated 1 out of 5 by havebusinesswilltravel The worst customer service received at a sheraton to date.
First of all, I have stayed here before, I have given this hotel a good review in the past, and obviously every stay can be different. Unfortunately this stay was, and currently is not up to par. The whole reason for this negative review is customer service. My wife checked us into the hotel as I had to stay late at our office. I will say it’s my fault I did not put her on the reservation so she had a hard time checking in. Once checked in she was "upgraded" to a room that did not appear to have been cleaned. At this point she did not want to deal with the hotel because of her ordeal checking in so I called in from the office. The person on the phone was quite rude to me and in a very glib tone tells me "well sir, she is more than welcome to go down to the front desk at any time to change rooms" Okay, I say well can you move her to a club floor lounge as we are platinum members. He says there is room, so my wife goes downstairs and she is moved not to the club floor but to another lower level room in the other towers, she is not excited but at least it is clean. I called in to speak with the manager about all this and am told she is busy, Okay so I leave a message. I am not even given the courtesy of a return call to my message. Frankly I am floored. My wife likened it to feeling like she "booked on priceline" and was given the second class citizen treatment. There are several 4 star hotels in downtown Seattle that are cheaper; we book at SPG properties for our platinum status, and the service that comes along with an SPG property. The ball was dropped, and dropped miserably on this stay. Again, this is not a comment on the hotel as a whole, it’s a comment on how we were treated this stay. Maybe it didn’t help that we stayed at a St. Regis the night before, but should not all SPG properties aspire to have that level of customer service?
April 16, 2012
Rated 5 out of 5 by NewMom2013 Great service for new moms
The staff were extremely helpful and respectful of my needs as a new mom. Traveling apart from my baby, I needed to store pumped breast milk. When I didn't feel the refrigerator was adequate for my 5 night stay, the staff were extremely accommodating, allowing me to store my supply in the hotel freezer. Definitely added peace of mind, knowing that for my flight back to the East coast, there wouldn't be any spoilage of my precious cargo.
May 27, 2014
Rated 5 out of 5 by Flub One Exception
We loved this hotel, it's location is perfect the condition of the hotel and upgraded rooms are great. We reserved a deluxe room and were fortunate to be given a corner room which we really enjoyed the extra views of the city...thank you.
We had one slip and that was we had our do not disturb sign on until after we got back from breakfast at 11am and the staff didn't come back to clean after we removed the sign so we had no clean towels,glasses etc. We called down and only got towels delivered no other cleaning service.
June 11, 2013
Rated 5 out of 5 by Vcook85 Wonderful!!
I stayed at the Sheraton Seattle for my birthday while vacationing in the Pacific NW. I was only there one night and I wish I would have stayed there the entire time! I stayed at two other contending name hotels while in Seattle and Vancouver BC, to which neither hotel was nearly as nice and accommodating as the Sheraton! This stay superseded my expectations from early check in, to the prompt return of a lost&found item I had left behind in my room! I was far beyond impressed and I will certainly return here! Also, this was the perfect location downtown! Great & easy access to everything, including 2 blocks from Light Rail Station to the airport!!
April 9, 2014
Rated 5 out of 5 by sereneab Great hotel for enjoying a weekend in Seattle
This hotel was in a great location for a weekend trip to Seattle. We were visiting the city to go to a Seahawks game. Very close to the train station and shopping and restaurants. The room was well designed, a nice size and the bed and furnishings were all comfortable. The lobby was very welcoming, and although we didn't spend time in the lobby they've made a nice effort to make it inviting. It also has a nice restaurant, good lounge and room service. I'd stay at this hotel again and recommend it to friends.
November 5, 2013
Rated 2 out of 5 by FrequentBusinessTraveler Poor SPG Recognition and Service
Check-in is disorganized. I've stayed at this property close to a dozen times in the past year. There is a check-in line for SPG gold/platinum members that is significantly slower than the regular check-in line. On 2 occassions now, I've had to wait an excess of 20 minutes to check-in which is completely unacceptable for any hotel. Didn't get upgraded to a club room despite the fact that the person before me was asked to pay to upgrade to a club room and decline meaning there was at least 1 club room available.
July 7, 2013
Rated 5 out of 5 by MC07 Great location
Convenient to Convention Center; walking distance to local attractions and dining
June 2, 2014
Rated 5 out of 5 by Thunderlyn Best staff ever!
Even though this was our first stay it felt like we were being welcomed back by family who had missed us. Very pleasant all around.
March 31, 2014
Rated 4 out of 5 by KIDZRNSeattle Weekend get away
My daughter and I come this same weekend every year. She attends a convention nearby and I enjoy the hotel and the city. Staff are very friendly. We stayed on the club floor and the lounge with cont. breakfast and yummy evening snacks with hot dishes like chicken in puff pastry made it worth the little extra. I had a small problem Friday and Rose, the evening manager, was wonderful and took care of it right away! I love the wonderful beds and the toiletries have a incredible fragrance. Be back next year!!
April 2, 2013
Rated 1 out of 5 by Joooohhhnnnn Poor
I often stay at Starwood locations - lines were not properly marked and i waited 30 minutes in a SPG line get to the front and they wouldn't help me and send me to the back of the regular line to wait another 25 minutes. get to the front and have to wait over 4 hours to check in to my room. Get back that night and room services takes over two hours to be delivered. If you know it's a busy weekend ramp up your stay to properly accommodate guests spending close to $400 a night for a room. Poor management.
September 17, 2013
Rated 4 out of 5 by jeff great location, great service.
The location of this hotel is great. Only a few blocks from pikes market and the monorail. Upon my arrival, I was greeted by the desk clerck and acknowledged as a starwood member. I asked if the had a suite available and she upgraded me to a fabulous suite. The room was nicely decorated and so were the bathrooms. The lobby was open but the lounging area was somewhat hidden, but nice none the less. The club lounge was large and comfortable, with the best evening food selection I have seen from a Sheraton.
August 8, 2012
Rated 5 out of 5 by YYCFLIP Awesome stay!
The check in was a breeze and the pet waiver was ready for me to sign as I have requested when I made my booking.
I booked two rooms and both were very comfortable and clean.
Heidi made the check out process very quick and easy. I had a slight complaint about my bill for one of the rooms and Heidi dealt with it in a very professional manner.
This was my 4th stay in this property and will keep coming back because of the genuine and caring attitude of the staff and they treated my pet like family.
July 9, 2012
Rated 2 out of 5 by David12345 Noise
I stayed in Room 3423 on the night of 5/27/14. There was a constant (every two - five minutes) pounding sound that came through the ceiling - - sounded like some sort of mechanically produced sound (not a person). Went on all night.
Not sure if this room is right underneath some type of equipment, But someone should consider how to fix this.
May 28, 2014
Rated 5 out of 5 by CruiseCritic Outstanding Customer Service
With being a travel agent I travel quite often and stay at a variety of hotels. The Sheraton Seattle Hotel is an outstanding establishment with superior customer service beginning with the doorman, who was very eager to assist us, all the way to the front desk personnel who paid close attention to our conversation and offered suggestions when appropriate.. All of the hotel staff were outstanding and very customer oriented. I highly recommend staying here and I too will be a repeat customer.
September 12, 2013
Rated 3 out of 5 by anon2014 room size
room was more like a closet
June 1, 2014
Rated 3 out of 5 by Sam69 Rooms Need Renovations
Staff were friendly. Didn't like the room. Rooms were renovated, but looked worn. Very little hot water in the shower. Water was just warm. Biggest complaint was the valet parking. We could not call ahead to have the valet bring the car out. We had to wait close to 25 minutes outside in the cold for the valet to get our car out. Finally, we wished SPG had told us about the Macy's Christmas parade. We had to drive 30 minutes around Seattle to get to the hotel even with a GPS.
November 29, 2011
Rated 5 out of 5 by Santosh Very Good!
We come to Seattle several times a year and always stay at this hotel. It is very clean and comfortable. It is located in central downtown, so everything is just at your doorstep.
It has the best pool and gym facilities of any hotel i've ever stayed at.
The one negative on this trip was the room was not very well cleaned when we checked in - there was play-doh in the safe, fruit and plastic cups under a table - kinda gross!
Other than that, we had another great stay here.
May 9, 2012
Rated 5 out of 5 by Mike477 Great location, excellent service
The Sheraton Seattle downtown has become one of my favorite Starwood properties. After numerous stays the past twelve years, the hotel continues to meet and exceed expectations for service, room quality, and especially SPG elite benefits provided. The front desk agents are uniformly excellent. Great location in the middle of downtown, next to the convention center, six blocks to Pikes Market. Highly recommended.
February 3, 2014
Rated 5 out of 5 by Joe48 Memories of past pleasure revived
This is the second time we've stayed here and our initial impressions were reinforced. We remembered the Chihuly glass displays in the lobby, and enjoyed them again. We liked the size and comfort of the king bed, and we were happy to find our memories were accurate. We were helped by the concierge (Lucie) to get a reservation to a favorite restaurant. Yet we also much enjoyed the food at the Daily Grill too. To top it off, the shower in our bathroom was terrific too.
May 30, 2013
Rated 5 out of 5 by Miyon Wonderful experience in all respects.
The fitness facilities were clean, modern and ample and what a view! The club room had great food--breakfasts were delicious and the coffee, superb.Staff everywhere were friendly, not oppressive, and very gracious. Definitely recommend--especially for a conference or just a holiday stay.
May 27, 2014
Rated 5 out of 5 by SouthSurreyGal Ideally located and superior in all regards
The Sheraton is ideally and centrally located in downtown Seattle. Walking distance to Pike Place Market, shopping district, theatre, restaurant and all attractions. Beautifully appointed rooms and friendly, knowledgable staff.
March 10, 2014
Rated 1 out of 5 by Rob76 Big disappointment
What a surprise to stay at a high end, top quality hotel, only to find the following disappointments:
Housekeeping staff with loud and constant door slamming at 8 am ( have they not been trained to prop open a door while cleaning?)
Broken exhaust fan in the bathroom
No wifi instructions clearly written in room (by the way, how ridiculous is that? I've never, never, ever had to pay for wifi at a hotel of the most meager level)
Parking at 44$ per day.....really? I've stayed at upscale places in big cities many times and understand that parking spots are golden. Paying a fee is understandable, but buying the land to park on is ridiculous. Poor valet guys can't even get a decent tip from the customers with that!
On the positive side, the bedding was very comfortable. But the overall room was nothing more than average. I expected more.
July 11, 2012
Rated 5 out of 5 by Malin Staff was amazing
I visited Seattle for a conference, and chose Sheraton for its prime location near the convention center. But the amazing staff - and in particular the bell captain, Mr. San Gabriel - beat the location! Mr. San Gabriel went above and beyond to help me, and what could have been a disaster because of poor planning on my part turned into a very pleasant experience thanks to him. His outstanding friendliness and professionalism put a golden trim on my stay.
June 23, 2013
Rated 4 out of 5 by EastCoastGemini Great hotel for the busy traveler
This hotel is great for a traveler who does not plan to stay in his or her room much. The hotel is located in a great location in Seattle close to a movie theatre and other landmarks. The hotel has a wonderful décor and superb amenities. For example, they have a large pool for swimming laps and a two level gym with plenty of equipment. The hotel also offers a gift shop, snack shop and full restaurant and bar. On the downside, the hotel rooms lack an accessible mini refrigerator. The rooms have a refrigerator but you must pay extra to gain access. Additionally, the televisions are smaller than what you'd find in other comparable hotels. All in all, the hotel was a great choice for my trip.
April 28, 2014
Rated 2 out of 5 by JHOLLO DOES ANYONE CARE?
YOUR FRONT DESK GIRL WAS JUST RUDE! I'M SURE SHE DID NOT PURPOSELY DISPLAY RUDENESS, JUST HER LACK OF TRAINING.... SHE TOLD ME ME THAT CHECKOUT WAS AT NOON, AND SINCE THE HOTEL WAS SOLD OUT , I NEED TO LEAVE BY ONE OCLOCK. I TOLD HER THAT WAS RUDE AND SHE SAID SHE WASN'T TRYING TO BE RUDE, BUT IT WAS IN FACT RUDE...NO SMILE, NO EMPATHY ( I HAD STOPPED AT THE FRONT DESK TWO DAYS PRIOR TO SEE IF I COUND EXTEND MY STAY) JUST A STARE DOWN, ...RUDE!!!!
March 19, 2013
Rated 5 out of 5 by Luckyloo53 This hotel was very accommodating
With no reservation, the hotel still found us a room over the weekend and then were able to extend our stay to our preferred departure date (4 days from arrival) and they were busting at the seams with a conference. Every request for extra towels was met immediately and cheerfully. Great location, lots of fine restaurants within and around the facility. Spacious attractive rooms.
January 29, 2014
Rated 5 out of 5 by Jeremy89 Unbelievable Customer Service
From the moment we pulled up for valet service, I was "wow-ed" by the staff at Sheraton. I made our reservation online, and we just wanted to check in to our room and then leave to enjoy a sunny day in Seattle. However, there was a very large group of people for a conference that had just arrived, and the line to check in was long. A nice guy named Matt was helping people in line, and when he saw the quizzical look on my face, he came right up to me and told me that the line wouldn't take very long to go down. When I asked if there was an in-house bar that we could wait at, he gladly directed us to it, and then told me that the first round was on the house! After about 30 minutes, the line was even longer, and Matt came to our table and told me that he'd like to check us in himself, and apologized for the length of the line. When he came back with our room keys, he told us he upgraded us to a deluxe suite on the top floor free of charge! We were absolutely thrilled and the room was amazing. Matt, you turned a good night in Seattle into a great one. Thank you very much. Just finished my SPG application, and I look forward to many more great nights in your hotels.
March 14, 2014
Rated 1 out of 5 by Yaya Rooms should not take 1 hour and 35 minutes
I had made arrangements to check in early, or so I thought and I did confirm with the htoel when I landed, called directly.
I have arrive at 2.10 was told room was not ready but it was being cleaned at that time and I would be called when done. I checked at 3 and 3.30, I did not think it would take that long, but it did, I did not get my room until 3.45 making me late for a 4 PM meeting. The staff should be embarrased and and bettter trained.
June 6, 2013
Rated 5 out of 5 by JasmineWang9669 This hotel has the best food and great customer service
The food here is absolutely delicious, beautiful and very fresh. Spare ribs, fish and shrimps are cooked tender and juicy with different sauces that just enhance the natural flavor of the meat or seafood. Salad has a wide variety and is as fresh as directly from the garden. Oh, the desert is an absolute necessity: its soft sweetness brings everything to a perfect circle. The service is prompt and friendly. Everyone wears a smile and is willing to go the extra mile to help. I feel very welcomed and taken good care of. I have definitely had a great experience and will share it with friends and families with a passion.
April 15, 2014