Rated 5 out of 5 by GoVikes Love the Hotel
The hotel was awesome. The staff was great to us and the location was perfect. My only issue was the black lace thong that was on the back cushion of the couch. It was not mine. Needless to say it was gross.
May 28, 2013
Rated 5 out of 5 by Jeremy89 Unbelievable Customer Service
From the moment we pulled up for valet service, I was "wow-ed" by the staff at Sheraton. I made our reservation online, and we just wanted to check in to our room and then leave to enjoy a sunny day in Seattle. However, there was a very large group of people for a conference that had just arrived, and the line to check in was long. A nice guy named Matt was helping people in line, and when he saw the quizzical look on my face, he came right up to me and told me that the line wouldn't take very long to go down. When I asked if there was an in-house bar that we could wait at, he gladly directed us to it, and then told me that the first round was on the house! After about 30 minutes, the line was even longer, and Matt came to our table and told me that he'd like to check us in himself, and apologized for the length of the line. When he came back with our room keys, he told us he upgraded us to a deluxe suite on the top floor free of charge! We were absolutely thrilled and the room was amazing. Matt, you turned a good night in Seattle into a great one. Thank you very much. Just finished my SPG application, and I look forward to many more great nights in your hotels.
March 14, 2014
Rated 5 out of 5 by Yorkville Well located, great service
The hotel is well located with a great staff.
August 14, 2014
Rated 5 out of 5 by jfehh Convenient, Clean, Friendly
Friendly helpful staff, together with comfortable room and top-rate public areas, made this downtown hotel a pleasant experience.
March 3, 2014
Rated 2 out of 5 by Lynkdev would not recommend
Your average hotel includes free wifi and breakfast. I stayed during Sea fair in Seattle and of course prices skyrocketed in the city. I didn't do extensive research before booking either.
On top of my two night stay for 389 x two nights, the total came out to 950 after taxes and 90 for valet parking. 10.99 extra for wifi and no free breakfast made me choose never to stay at a Sheraton again.. look elsewhere.
August 5, 2014
Rated 5 out of 5 by Murphysfo Great Experience
The Sheraton is in ideal location and the rooms are top notch. I had a noisy neighbor and the front desk staff made changing rooms a breeze. Looking forward to my next stay next week!!
December 8, 2011
Rated 4 out of 5 by bob46 bob r
The facility is located in the heart of downtown and is very easy to walk to the wharf and other fun places. The only negative is the high cost of parking and the internet charge.
October 6, 2013
Rated 5 out of 5 by Grams Romantic Getaway
We love staying at this location. The artwork and decor are beautiful. Easily can walk to Pike Place Market, Taylor's Oysters, Blue Acre Restaurant and H&M dept. store. Perfect!!!
June 24, 2013
Rated 5 out of 5 by Vcook85 Wonderful!!
I stayed at the Sheraton Seattle for my birthday while vacationing in the Pacific NW. I was only there one night and I wish I would have stayed there the entire time! I stayed at two other contending name hotels while in Seattle and Vancouver BC, to which neither hotel was nearly as nice and accommodating as the Sheraton! This stay superseded my expectations from early check in, to the prompt return of a lost&found item I had left behind in my room! I was far beyond impressed and I will certainly return here! Also, this was the perfect location downtown! Great & easy access to everything, including 2 blocks from Light Rail Station to the airport!!
April 9, 2014
Rated 5 out of 5 by cindy02 A great hotel to stay in.
We loved our stay. Although we found that both our rooms needed a new matress. My room had a very lumpy matress therefore did not sleep well at all.
May 28, 2013
Rated 5 out of 5 by Carlos65 Director -Insurance Company
All of my contacts with staff were excellent.
I enjoyed my stay and the walk to the convention center was good for us as we needed the exercise.
October 9, 2013
Rated 5 out of 5 by Jackie28 Perfectly located if attending events at the Convention Centre.
Not only the perfect location if attending Convention Centre events, also great location for shopping and easy access to Pike's Market.
December 10, 2011
Rated 2 out of 5 by sealiz really has gone downhill
used to be one of my favorite hotels. Has really gone downhill. Staff can't be bothered, breakfast in lounge was poor, room very small
July 1, 2012
Rated 5 out of 5 by CHACG Everything you desire/ Perfect location
Location is perfect right in the middle of everything. Every amenity is available. No hassle at all. Super friendly staff.
June 13, 2013
Rated 5 out of 5 by jhochal Nice, clean, quiet, great gym
That pretty much says it all. Also, the front desk staff was very friendly. Perfect location for conference goers.
December 8, 2011
Rated 5 out of 5 by Finn The Best
My stay in Seattle was great the staff met all our needs. I will always look to stay at a Sheraton when I travel.
November 7, 2012
Rated 5 out of 5 by Darleney The extras for this room made out getaway so convenient
We had a short getaway and to have the convenience of evening snacks and complimentary breakfast was wonderful.
June 27, 2013
Rated 5 out of 5 by micky21 awesome gym and pool with view of Seattle
Did request to not have sheets changed, instead had no room service, I think one should have both options!
June 19, 2013
Rated 5 out of 5 by travelfor1 Great Location
This hotel is very close to restaurants and shopping which makes it convenient how people traveling alone.
February 4, 2013
Rated 1 out of 5 by alwaystravel Beautiful hotel - FILTHY bed
This was my second stay at this hotel. On the first stay, I discovered that the bottom sheet of the bed was placed in a way that left about 18 inches of mattress exposed at the foot of the bed. Most customers are unaware of this highly UNHYGENIC practice because, after all, no one pulls away the top sheet and blanket to see it. The sheets are not long enough to be tucked at the head of the bed and the foot. Imagine sleeping in a bed where "all of humanity" has also slept? The sheets are changed, but the foot of the bed is never cleaned. Think of all of those dirty, sweaty feet that have been there before you!
I took a photo of this nastiness and the Director of Front Office Operations agreed that this is poor housekeeping. He assured me that he would address the problem. On my most recent (second) stay, I found that nothing has been changed. The foot of the mattress was not covered with the sheet. Upon checkout at the front desk, I was answered with a shrug of indifference........ Flat sheets are meant to be top sheets. They are not manufactured in a great enough length to properly serve as a bottom sheet. SOLUTION: Longer flat sheets (probably not possible), or FITTED SHEETS.
June 13, 2013
Rated 5 out of 5 by FamilyGuy Top of the World in the Rainy City
Outstanding experience. Great hotel in a great location. Very clean, very well maintained.
June 16, 2012
Rated 5 out of 5 by Michelle135 Perfect Location
Perfect place to stay when going to the theatre, shopping, or excellent restaurants.
November 5, 2013
Rated 5 out of 5 by BK100 Great Location
This hotel is right in the heart of the action, easy to get around to everything!
June 29, 2013
Rated 5 out of 5 by dblee great location and rooms
Best downtown location for shopping. Rooms are very large and nice, great views.
November 30, 2011
Rated 3 out of 5 by Hellski Unhappy Platnium member
Arrived and was told I had been upgraded. Got to the room and realized it was indeed bigger but defiantly not renovated. I've stayed here plenty of times to know this room was lacking in decor compared to my other stays.
For a hotel like this, since when is the room not provided with complimentary water or anything. Upon leaving the employees where outside with trays of fruit and complimentary water for the next stay. Funny how my room had nothing.
I had cut my foot on Sunday nite and went to the Starwood preferred check in and asked for a bandaid. I was told they didn't provide such things. Odd for such a big hotel not to carry such items.
When I proceeded to checkout on Monday I explained to the guy behind the desk that I was surprised there was no complimentary water and stuff. He actually laughed in my face and said " your on floor 26 ... That's only for 27th floor and up. I asked him why he thought it was so funny but he continued to laugh.
Perhaps he assumed I was a gamer there on the weekend and am not use to such hotels but this is obviously not the case. I have been Platnium for 5 years. And this hotel was not a category 4/5.
Will not recommend this stay again. Too bad as all my previous stays were great.
September 6, 2012
Rated 4 out of 5 by Vortex2014 Good hotel in Seattle
Very good hotel in the middle of town.
August 12, 2014
Rated 1 out of 5 by Peggy Poor Staff service
Can not timely solve the customer service issue as the promise
July 1, 2012
Rated 4 out of 5 by EricinHouston Great Location/Room/Service/Restaurant
Enjoyed everything...stay much too short. Will return though!
May 20, 2012
Rated 4 out of 5 by Seahawk24 some discomfort
We have always been very pleased with our stay here, but the last two times we have stayed the cleanliness of the rooms have been sub par. Our last stay the area where people smoke on the steps was terrible we had to go threw a wall of smoke to get into the hotel and our cloths smelled like smoke for a couple hours afterwards. I would suggest a new location. We were up on the 34 club level and someone decided to smoke pot iam guessing in the hallway. We called the front desk to report it and when security came up to investigate they thought it was us that was smoking the pot, it was very discomforting. Security just said they were told different.
January 22, 2014
Rated 1 out of 5 by Manju This hotel sucks
dont choose this hotel, nothing is good about it.
July 29, 2012