Sheraton Suites Fort Lauderdale at Cypress Creek

  • 555 N.W. 62nd Street
  • Fort Lauderdale,
  • Floride
  • 33309
  • États-Unis
  • Carte

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Rated 3 out of 5 by 459 reviewers.
Rated 3 out of 5 Good features, but needs improving This hotel has a very nice lobby and courtyard, but a few things were, in my mind, discouraging. The rooms were not as clean as they should be; most need a good cleaning and some others need renovating (tiles, carpet...). And the other thing that caught my attention was the lack of free Wi-Fi in the rooms, as it was only availible in the lobby. In the rooms, it cost approximately $10 per device. But other than those inconveniences, I enjoyed my stay at this hotel. August 5, 2012
Rated 3 out of 5 by average hotel we requested and were told we would have an adjoining room for family that was arriving later- it did not happen and no one seemed concerned when they arrived- no one even apologized. TV did not work and we had to call engineering both days. Room carpet needs to be replaced. Room was not made up on 2nd day at 3pm when we returned from being out- we had to call but no one came in the half hour before we went out again, breakfast buffet is average- ran out of eggs. March 31, 2013
Rated 2 out of 5 by Needs Improved The Carpets were very dirty and stained, the mattresses were stained the bathroom door was all puttied over where there were hole in it, also neither TV worked maintenance came up twice to fix was even asked by a person at the front desk if i really needed them to work cause they were sold out of rooms and cannot take any from another room, they did get the one to work then brought in another tv the next day. I was very disappointed compared to my expectations. January 23, 2013
Rated 4 out of 5 by First Impression My family and I were greeted by Ashley and I'd say it set the standard for our visit. Although there was some staff that were not great, Ashley's service was so exceptional that I overlooked some of the shortfalls that the hotel had. July 10, 2014
Rated 2 out of 5 by Room Our room was not cleaned since there was stuff on rugs not cleaned. The first night the a/c was not working even with putting the temp on 50. It was finally fixed by the next evening. The tile in the tub had mildew on the grout. We have stayed here many times over the years but you must do repairs if you want people to come back. We always don't have the maids come to save you time and money but even this time we were not given the choice of credits for this. December 28, 2012
Rated 2 out of 5 by Bad Customer Service Twice I booked a client at this hotel and both times when the client arrived they were told the hotel was sold out. I then had to call the hotel work it out. But i already looked like a fool to my client. July 11, 2014
Rated 2 out of 5 by Loud hotel and needs work I stay in Ft Lauderdale on business on a regular basis and will not be staying here in the future. I have been staying in this hotel for years and on my last stay there was a party going on that spilled over into the parking lot waking me at 1:30 am with loud music and loud talking that kept me up. There was yelling and running in the halls and other loud noises including holding the elevators open until there is the loud warning buzz repeatedly inside the hotel that I heard until I was able to go back to sleep at 3 am. The hotel is old and needs renovation. There were multiple buckets catching water and water on the floor from a leaking roof, and the rooms are showing wear. I had an early day and need my rest so I will be moving my regular stay to another hotel in the area because it is important to be fresh for customer meetings. June 4, 2013
Rated 2 out of 5 by Housekeeping staff needs to improve I stayed here for two nights. When we arrived there were no coffee "pods" to make coffee and no soap to wash my hands. The second day there was coffee for the in-room coffee maker but still no hand soap and the two towels were replaced with ONE towel for two people. We arrived at 3am after a very long day out so we did not have the energy to call and complain but were very disappointed to not have the very basic hotel items (soap, towels, coffee pods). June 3, 2013
Rated 4 out of 5 by Stay on February 5, 2013 Hotel room was clean and bed comfortable. When I checked in they failed to tell me that my room had double beds instead of a King. I booked a King bed room directly with Starwood, so this was a error on their part.They moved me bit when I arived in the room the last occupant was still their and we both were startled. This was all happening after 11:30PM so it was uncomfortable. Shortly after it was resolved and the hotel staff member was courteous. February 7, 2013
Rated 3 out of 5 by Conditions have really gone down hill in a year We have enjoyed this hotel for 6 years but it was really rough and run down this year. Minimal staff at checkin (1) despite over 500 to attend the convention. Several ice machines didn't work. Restaurant prices very high for the quality and service. Room carpet in very bad condition. Tub and tile had mildew. Refrigerator leaked onto carpet. General conditions of facility were in rough shape compared to previous years. Several roof leaks in atrium. April 8, 2013
Rated 2 out of 5 by Terrible start to a celebration!!! Came to celebrate 20th wedding anniversary.... at first glance hotel was great. My wife had problems with desk help at check in, she chose not to tell me so I would not be upset. We went to room which was nice and clean. My wife and myself needed to take medecine, I went back to car to retrieve a bag. I returned and asked the desk help if there was any where i could get bottled water and her response was "No" the store is closed and her attitude was very unpleasant and unprofessional. Never did she tell me that ther.e was vending on the floors and this is what I was inquiring about.here was 2 bottled waters behind counter that I asked could I have and her response was "no"!!!This was a very bad start to what we have worked hard to afford. Spoke to management and someone assisted us the next morning........first impressions are EVERYTHING!!! March 11, 2013
Rated 1 out of 5 by Strange Smells, Unfriendly Breakfast The room seemed clean and nice until I got into bed. The bedding smelled like cheap perfume, which made it hard to breath. The bed also had a very strong body odor smell, from the nether regions of a female. There is no nicer way to put that. It was really disgusting and off putting. I barely slept a few hours and then got up early to take a shower. I almost threw out my bed clothes as the smell permeated them. At breakfast, the server refused to speak to me during the meal, and would only motion. I heard her speaking to other staff members so I know she was capable of speech. The server didn't take my check and credit card. And when I walked up to pay, she rang me up silently without asking how the meal was, no smile. It was clear that I was a burden to her. I wont be back. Hotel looks lovely on the surface, but it apparently is a facade. February 27, 2013
Rated 3 out of 5 by ms This hotel has train tracks beside it . The train runs all night long .The train woke me up every night . Light didn't work on the elevators , so i was never sure if the elevator was on its way or not. I had a melt down at the front desk when the only day I was planing on using the pool and it was closed , but I did walk to your other hotel that was on the beach (from the convention center) and had a great time. April 30, 2014
Rated 2 out of 5 by Disappointing Service The lock on the balcony door in our room was broken and it would not lock. We pointed this out within an hour of our arrival and was assured it would be fixed right away. It was still broken at the end of our 3-night stay. In spite of being promised a taxi cab in "10-15 minutes" if we called down to the front desk ahead of time, we waited 70 minutes and missed a dinner reservation on the first night of our arrival ... Valentine's Day. February 27, 2014
Rated 5 out of 5 by This hotel was top notch The hotel was very affordable for all the amenities it offer. August 29, 2012
Rated 1 out of 5 by Horrible stay This was my 3rd stay at the Sheraton Suites Cypress Hotel over the Christmas Holidays. I was very disappointed that the pool heater and the air comditioner were both broken ... that's unacceptable. I chose this hotel for the large heated pool. The pool water was so cold that children did not even swim ... again, unacceptable for a vacation. The maid service was also horrible and basic essentials like towels and kleenex were often forgotten. January 13, 2013
Rated 2 out of 5 by Reasonable Expectations We intended to stay at the Plantation property but it was booked and your CC property was recommended. The staff were cool and not friendly on arrival, esp the young man at the door. Check in was equally cool, no warm welcome. Hotel is aged and needs life, room was large enough, but not I the best shape. Carpet was wet and took staff a day and a half to respond. Asked for blanket for my sons, got it the next day. Not a positive experience December 30, 2013
Rated 1 out of 5 by dirty, stained, disgusting carpet, and noisy! The carpet was stained in several places, large stains. House keeping must just refuse to clean the carpet. It is in the industrial section of town. You'll hear the planes from the executive airport and the commuter train. The staff asked how was your stay? We told of the train and plane noise and the staff responded "really you can hear the plane?" Please, if your deaf you will never hear the planes from the private airport near by!. February 1, 2014
Rated 3 out of 5 by This hotel has spacious and comfort room I made reservation of 2 rooms, this hotel has spacious and comfort room, However staff did not met my needs as following problems. 1. I found one light bulb is missing and asked to install it, but did not have any response till checking out. 2. I asked sleeping gear such blankets and pillows for sofa bed, but not have any delivery for 2 hours. I needed to go down to the front lobby to have it myself. 3. One of coffee pouch bag was torn January 4, 2014
Rated 1 out of 5 by Very Dirty Hotel I was very unpleased with this trip. I stayed two nights and was my first time in Fort Lauderdale staying over night. The bathrooms were dirty. I found blood on my sheets the day I was leaving. There were what appeared to be throw up stains on the bed skirt. The bath tub was nasty and the bathroom sink leaked water all over when you turned the faucet on. I was very disappointed in the stay and regret paying the money to stay here. February 6, 2014
Rated 2 out of 5 by Wear and Tear This is my hometown hotel so I hate to knock it. I stay hear at least twice a year. The wear and tear is becoming too much. I haven't noticed any upgrades in the last 3 years. It needs everything - new towels, new bedding, upgraded (quieter) HVAC, new TVs with working remotes and channels. Really time to refresh this hotel. It's not up to SPG standard. The boyfriend has had enough. He insists that we try a different hotel next year. December 7, 2012
Rated 2 out of 5 by Love Starwood Brands, but will never return here Stayed here in 2008 and it was very nice. Stayed here in March of 2013 and I must say the quality, grounds and service has declined drastically. Definitely not the Starwood standard. They said this place has a new owner, but I hope Starwood steps in soon to salvage this very nicely located charming property. Either that or take Sheraton logo off this place! I have stayed in several category 2 properties that were much much nicer. April 7, 2013
Rated 1 out of 5 by The rooms are tired The room I had had a bad odor. The carpet had stains. The sheets and pillows did not smell fresh. The TV worked...somewhat...most channels were analog and had very bad reception. Both the remotes did not really work and it took forever to go through the movie list as the time between pressing the remote button and something happening on the TV took a very long time. The continental breakfast was over priced for what was on offer. June 15, 2013
Rated 4 out of 5 by Pleased with only minor issues I was very pleased with the value of the room booking via the Isle Casino website. I was surprised that the closet did not hold extra pillows and/or blanket but the staff was very accommodating and brought them quickly and happily. I also was surprised but knew ahead of time that free wi-fi is not included (where it is in most hotels.) The deciding factor was a complimentary shuttle to the casino but unfortunately, you could not count on a schedule as it was on demand and you would have to wait for its availability. We did not use it. Fortunately, the casino is only a couple of miles away. The hotel is not new but kept clean and the rooms are large. You do have to go through the front desk for anything extra. You cannot stop housekeeping in the hall and ask them as we found out. Other than what I have mentioned, we enjoyed our stay and would stay there again. October 24, 2012
Rated 1 out of 5 by Heater worked as a AC not only the heater wasn't working they had us stay in the room and wait for Hours in an empty hotel while the engineer did other works before coming to our room to fix which made us lose the whole day, after repeatedly asking to speak to the manager the only response was i can get free breakfast and was not able to talk to anyone. as far as the breakfast the food was just horrible. and the treadmill touchscreen never worked. December 1, 2012
Rated 2 out of 5 by NEW MANAGEMENT NOT READY THIS THE SECOND TIME IN THE PAST TWO MONTHS I HAVE BEEN THERE I WANTED TO GIVE THE HOTEL A SECOND CHANCE I AM A UPPER MEMBER OF SPG AND THIS HOTEL JUST ISN'T READY BY STAFF MEMBERS I CHECK IN A LINE OF 10 PEOPLE AT 4PM 1 DESK PERSON IN THE MORNING I WANT TO GET COFFEE FROM THE RESTURANT 1 PERSON WORKING AND THEY DON'T HAVE CHANGE OF A 20 DOLLER BILL IT WAS TO EARLY AT 7AM TO CHANGE IT THEY DON'T START WITHA DRAW OF CHANGE April 5, 2013
Rated 2 out of 5 by This hotel should not have the Sheraton name associated with it. I have been at Sheraton hotel's before & I was excited about going there & booking the rooms for myself & my sisters as well as my son. Yes I was trying to impress them as well and was seriously disappointed. Especially based on the $200+ a night I was paying. If my sister was not in a wheelchair and our schedule was not so tight, I would have left and gone somewhere elso. I am writing a letter to corporate with pictures. March 10, 2013
Rated 4 out of 5 by Bed was awful. I like a soft mattress but the mattress offered absolutely no support...I felt like I was going to roll off the bed. My brother stayed in another room and he complained of the same thing. The other minor problem was the shower head was damaged and the spray could not be directed. Otherwise the hotel, staff, food and amenities were great. The interior of the hotel was beautiful. It was like being in a tropical rain forest. April 30, 2013
Rated 3 out of 5 by Not up to expectations Barely able to maintain an internet connection even after IT came up to help. No toilet paper. One of the towels was folded and put back dirty. Drain in the tub was slow to empty. Premium TV channel was not available. I've stayed here 4 or 5 times before with no problems so I hope this was just a bad week (though 4 of my 10 business associates had a similar experience this trip. Not what I expected for the price charged. February 21, 2013
Rated 2 out of 5 by Not what we had previously experienced The hotel was very very loud from both inside and outside the room. It was like people were moving furniture all night and morning. The floor in front of the dresser was damp, room felt musty, and ants or beds crawling on the night stand. Came in on NYE at 12:15 with two sleeping children in arms to get upstairs and our keys deactivated. Went to front desk who said they fixed but still didn't work!! We let a day early! January 3, 2013
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