Rated 3 out of 5 by NotHappy1 Disappointing
I expected better quality amenities and a more luxurious environment. Some days I didn't even get wash cloths and the towels were badly worn and threadbare every day. The lobby and lobby bar were FRANTIC - lots of conference goers. Good for the hotel but LOUSY for a guest experience. Really a big letdown from other Starwood properties and my own expectations!
June 3, 2012
Rated 5 out of 5 by Sheronc Excellent Customer Service and accomodations
Sheraton in Seattle is our #1 choice when staying in Seattle. Great customer service, atmosphere and great location to all our downtown must see attractions.
July 14, 2014
Rated 5 out of 5 by PVHAMS Another Great Stay
I stay frequently for Business and this Hotel continues to meet my needs.
July 15, 2014
Rated 4 out of 5 by roemer123 Excellent but watch out for the extra costs!
Stayed at the Sheraton from July 6-9. The location is perfect!. It's right in the heart of downtown. Close to some serious shopping and walking distance to the Pike Place Market and an abundance of restaurants. I adore the scent in the main lobby.The rooms are very clean but the electrical outlets were old and worn. I tried to plug in my blowdryer and straightener and couldn't, they just kept falling out. I was charged extra for Wi-fi access that barely worked. I called the front desk and was told they would waive the wi-fi charge. Parking is NOT included in the room rate. Be prepared to pay extra for parking and WA state parking tax. Also i was still charged for the Wi-fi that was supposed to be waived.. an error on the hotels part that they kindly corrected. Overall good - it's a great place to stay. Overall bad - I wasn't made aware of the extra parking fees. The hotel chain should advertise the extra fees upfront when booking online.
July 21, 2012
Rated 5 out of 5 by Kath50 Great family weekend
We booked two adjoining rooms for a family gathering in Seattle.The hotel was great, beds really comfortable for a much needed nights sleep after walking the flower show which was conveniently located in the adjacent Convention Center. The hotel had everything we needed and was centrally located to restaurants, shopping and Pike Market.
February 24, 2013
Rated 5 out of 5 by Thunderlyn Best staff ever!
Even though this was our first stay it felt like we were being welcomed back by family who had missed us. Very pleasant all around.
March 31, 2014
Rated 5 out of 5 by Mohave Prime location and nice clean rooms
You are within walking distance to all the great things that Downtown Seattle has to offer. The hotel has a beautiful lobby area and nice workout / pool facilities. Our room was so clean and comfortable that the kids wanted to just stay and hang out there! We plan to visit Seattle at least 3 times a year and will stay here everytime.
July 10, 2012
Rated 5 out of 5 by SouthSurreyGal Ideally located and superior in all regards
The Sheraton is ideally and centrally located in downtown Seattle. Walking distance to Pike Place Market, shopping district, theatre, restaurant and all attractions. Beautifully appointed rooms and friendly, knowledgable staff.
March 10, 2014
Rated 5 out of 5 by foreversunshine Over the top service!!!
Some girlfriends and I came into town for one of our birthdays...The lovely folks at the Seattle Sheraton went above and beyond to make our stay extra special...I will always choose them first the next time I stay in Seattle. Just cant say enough how great our weekend was and alot of that was the customer service at the Sheraton!!!!
May 15, 2012
Rated 3 out of 5 by Marie71 Seattle in April
The hotel is pretty average. I was there for a conference and was charged a very high room rate. The room and amenities were definitely not worth the rate. The room was small, no refrigerator/microwave, or ipod dock--which are small things I expect for the price. It would be nice to have machines on the floors to get beverages.
April 25, 2013
Rated 5 out of 5 by RNOV2013 Excellent workout facility
Best gym facility that I have seen so far at a Sheraton
July 14, 2014
Rated 5 out of 5 by BLC101 Two Towers
Hotel give me a room in Union tower, But, Fitness center and Lounge were at the Pike side, it was inconvenience to walk back and forward, after the work out with wet cloth. I would have asked for Pike side if front desk had advice me of the fact. But, overall it was very nice hotel and friendly. Thank you for wonderful stay.
November 8, 2012
Rated 4 out of 5 by dabaum77 Good place to stay for conference
I stayed here while attending a conference and the location was fantastic, right across the street from the convention center. The workout facilities were amazing and the coffee shop in the lobby was open very early, which worked out well for me. I liked the option to skip maid service for a $5 food and drink voucher.
I was not overly impressed with the chair provided for the desk in the room. The desk was nice and large, but the chair was not a true office chair and felt like it was taken from one of their ballrooms...not comfortable for long-term sitting and working. Also, the standing closet was designed in such a way that one could not hang a pair of pants completely unfolded. Any long items would brush the floor. I was a single guest in the room and was provided with 2 large bath towels, which felt like they really only wanted to provide the bare minimum.
Check in and check out went relatively smoothly. I did not really interact with other staff members.
May 11, 2012
Rated 5 out of 5 by Beth70 Delightful Holiday Experience
We have stayed in various Sheraton Hotels and well as the Westin. This experience in downtown Seattle was one of the best. The staff was courteous and welcoming. Even thought it was a busy time just before Christmas, we never felt rushed. The lounge was a plus that was beyond expectations. We definiely want to stay again.
December 22, 2011
Rated 5 out of 5 by LittleDoc Fabulous Facility!
Fabulous location....courteous and responsive staff...excellent food.....
July 14, 2014
Rated 5 out of 5 by Vcook85 Wonderful!!
I stayed at the Sheraton Seattle for my birthday while vacationing in the Pacific NW. I was only there one night and I wish I would have stayed there the entire time! I stayed at two other contending name hotels while in Seattle and Vancouver BC, to which neither hotel was nearly as nice and accommodating as the Sheraton! This stay superseded my expectations from early check in, to the prompt return of a lost&found item I had left behind in my room! I was far beyond impressed and I will certainly return here! Also, this was the perfect location downtown! Great & easy access to everything, including 2 blocks from Light Rail Station to the airport!!
April 9, 2014
Rated 4 out of 5 by SpgFan Quite Good
To start, our flight to Seattle was delayed by almost 3 hours, so I had to call them to give them the heads up that I wouldn't arrive until the wee hours of the morning the next day. They were super nice and said no problem. Someone would be there to assist me. Sure enough, our check in process was quick and painless, and we were all in bed by 1:45am.
I'm positive that while I received a few extra points for being SPG Gold, they did not upgrade my room. I doubt this huge hotel was completely booked, so there is a part of me that wished they had automatically upgraded my room to a higher floor or Club. I didn't ask because I was super tired, and only wish now that front desk staff had done it based on SPG recognition.
I had some boarding pass printing issues that was not resolved quickly, and I had to walk around the hotel to three different printers to get the job done.
Overall, thank you to the hotel management because it was another wonderful night's sleep.
July 9, 2014
Rated 5 out of 5 by R2G2 This hotel knows how to take care of guests
Really nice hotel, particularly for such a big property. The customer service was impeccable, and the staff has a great sense of humor. The rooms are great, though the bathrooms are a bit dated.
March 3, 2014
Rated 2 out of 5 by warren Bell men were no where to be found
The valet was excellent during to checkout. The luggage, however, was stored away and there was no one to get my luggage. The bell desk was empty and only one person was at the reception desk who was swamped.
Had to wait for 30 minutes before the manager came out to help. Almost missed my flight
January 4, 2012
Rated 1 out of 5 by notimpressed123 service stinks
Bad choice. Had a early check in for noon and when Ishowed up @ 2:30 the room was still not ready and I was not called until 4 pm to check in.
Also - check out was @ 11 yet Ihad three people come knocking on my door and asking me when I was leaving between 1030 and 10 45.
Never stay hre again.
May 23, 2012
Rated 5 out of 5 by Dillie Great Stay
This is a lovely downtown Seattle hotel convenient to many attractions, shopping and restaurants. The rooms are very nice and beds are great. Nice fitness center. Staff was very helpful but concierge explanation of bus schedule was confusing. Would definitely return to this hotel.
July 28, 2012
Rated 5 out of 5 by Jeremy89 Unbelievable Customer Service
From the moment we pulled up for valet service, I was "wow-ed" by the staff at Sheraton. I made our reservation online, and we just wanted to check in to our room and then leave to enjoy a sunny day in Seattle. However, there was a very large group of people for a conference that had just arrived, and the line to check in was long. A nice guy named Matt was helping people in line, and when he saw the quizzical look on my face, he came right up to me and told me that the line wouldn't take very long to go down. When I asked if there was an in-house bar that we could wait at, he gladly directed us to it, and then told me that the first round was on the house! After about 30 minutes, the line was even longer, and Matt came to our table and told me that he'd like to check us in himself, and apologized for the length of the line. When he came back with our room keys, he told us he upgraded us to a deluxe suite on the top floor free of charge! We were absolutely thrilled and the room was amazing. Matt, you turned a good night in Seattle into a great one. Thank you very much. Just finished my SPG application, and I look forward to many more great nights in your hotels.
March 14, 2014
Rated 4 out of 5 by MScottW2012 Average Hotel. Clean. Erroroneously Charged.
Rather average hotel. Room and facilities were clean. After I had left I got an updated bill with an erroroneous charge for $16.xx for room snack. I called and they said they'd credit my CC but only after I had insisted aggressively I had not touched the snack trays in any way.
July 31, 2012
Rated 5 out of 5 by PJDD Like going Home
Even for a one night stay on a quick trip to Seattle from Vancouver, when I pull up and the valet takes my car I always feel like I'm is a super-friendly safe and comforting environment - like going home! Sheraton knows the true meaning of hospitality and guest services.
November 4, 2013
Rated 4 out of 5 by C321 Very comfortable but overpriced.
The room was quiet, clean and very comfortable promoting business work and rest. Furnishings were also very good. However, there are very few "extra" room amenities that don't come with a significant extra charge if they are available at all. Even Internet or house phone calls normally add significant cost to the already expensive room.
July 8, 2014
Rated 5 out of 5 by Jaypiddy Love the Club Lounge
We stayed at the Sheraton last weekend and stayed on the Club level for the first time. The food was very fresh for both apps and breakfast. I would recommend it for anyone traveling with kids and family. It's a great value.
January 29, 2014
Rated 2 out of 5 by Conbobby This Hotel lacked Hot Water
During my 4-day stay, the water in my room never got past tepid. Showering was uncomfortable, and shaving was near impossible -- I had to boil water in the coffee maker. I complained 3 times and got answers like "the engineers are working on it" or "let me check into that"
December 2, 2011
Rated 5 out of 5 by jfehh Convenient, Clean, Friendly
Friendly helpful staff, together with comfortable room and top-rate public areas, made this downtown hotel a pleasant experience.
March 3, 2014
Rated 5 out of 5 by lejb44 great location
Great location and very good service.Front Desk very polite and accomodating. All of my requests were promptly attended to. Concierge was very helpful and informative.All in all a very good experience.Would definitely recommend.
April 18, 2013
Rated 5 out of 5 by RegAUS49 Old property but great service
I'll give you full marks for my stay, during a 5 night conference. All my meals were at the Sheraton and the food was excellent. My room was great having everything I needed. Hotel staff were friendly and very efficient.
October 21, 2013