Rated 4 out of 5 by SuperNoodle Amazing river views
We stayed here over New Years and it was a short but extremely pleasant stay. The fireworks over the river were truly spectacular!
The staff at the hotel were very accommodating, the hotel is in a great location and the facilities were impressive. We would highly recommend and would most definitely stay here again.
January 14, 2014
Rated 3 out of 5 by trgraglia Nothing Special
The stay was nothing special. SPG stays are normally smiles, kind greetings and staff going out of their way to help. It was the end of our Honeymoon and we did not even get a smile. We more or less got a "Will you need a Taxi to the airport when you leave?". I will stay somewhere else next time. Bangkok has the option to do so.
January 14, 2013
Rated 5 out of 5 by Michael Hotel Staff
The services provided by the staff have always been excellent! Every time we stay at the Sheraton Royal Orchid, the staff members always go beyond our expectations to ensure that we have a pleasant stay. We will stay at this hotel on our next visit to Bangkok and we have and will again recommend the Royal Orchid to others.
February 9, 2014
Rated 4 out of 5 by MyThai2013 Great Staff, Great View
Enjoyed our stay and the staff at the hotel. Staff was very courteous. The only thing that really disappointed me was a foul smell that overwhelmed us as we would enter our room. The strong smell of Lemon was used to try and hide it, but I think it made it worse. That made the difference between a very nice stay and good stay.
August 19, 2013
Rated 3 out of 5 by Zoggie SPG floors are good
The rooms on the SPG floors are good and below average on other floors. The public areas of the hotel are nice. In the bedrooms it is impossible to put the lights off above the bar area and also there is quite a lot of noise at night from different bars. Breakfast good. Location not great, hard to get to the sky train.
April 9, 2013
Rated 2 out of 5 by Roberto6 OVERDUE FOR Makeover
Great Location , we have stayed at the hotel over the past 20 years , it is very tired and needs a complete makeover and money spent on the property, The furniture is old fashioned , big, bulky and uncomfortable(the bed comfort is good)
Staff need direction and better briefing
Pool is OK but service needs improvement
November 21, 2013
Rated 5 out of 5 by Coco Home from home
Once again The Royal Orchid Sheraton, Bangkok came up to our expectations with regard to Staff efficiency, friendliness and service.
My wife and I have stayed in this hotel on numerous occasions, and each time our stay just seems to get better and better.
Thank you all for making our holiday so enjoyable once again.
June 2, 2013
Rated 5 out of 5 by Susan Good location, good staff. Good facility.
I am happy to took this hotel. all of things from the hotel: satisfied.
specially the staff who porterage & arrange taxi stranded outside, with higher temperature, very kind and responsible for hotel clients. Restaurant service are very kind as well. Thanks them! Whose clients contact every day, they are excellent.
March 8, 2013
Rated 5 out of 5 by DavidT Stopover Weekend
Although we arrived in the early hours of the morning we were swiftly checked in and shown to our room. The room was well furnished in modern style and well presented. The hotel had everything we needed. It is a shame that so many hotels of this quality still make additional charges for internet access though!
October 8, 2013
Rated 5 out of 5 by Brechincruiser Very nice hotel overall
This is a very nice hotel with friendly staff, very nice food, the buffet breakfast was brilliant and the evening buffet was excellent, good value for money. Our room had a river view which was great, perfect for jumping on river shuttle boats. One shopping mall right next door and another a few minutes walk.
January 31, 2013
Rated 3 out of 5 by SKEurope 5 star is more than just facilities
whilst the hotel, facilities and restaurant merited 5 stars.. lack of attention to detail, lack of room cleanliness and big hotel 'impresonal' feeling reminded me why I no longer stay at Sheratons even though I used to be a platinum SPG member - the reard program is excellent, no all the hotels are though
August 26, 2012
Rated 5 out of 5 by Sara4 brilliant short stay
We were made very welcome by all staff on arrival, and immeduately sent up to the Towers for checking in. Everything very efficient and friendly, especially the girls in the club room. Love the swimming pools, river views and the food - breakfast was a amazing! Will definitely stay again when in Bangkok.
February 19, 2013
Rated 4 out of 5 by NickinHK Value hotel
Hotel is largely fine. Older grand Asiana style. Rooms a bit pokey but appointed okay and clean. Breakfast quite poor and not so much quality. But you come here for the pool and the gardens. This is the best thing. And with that in mind, it makes this large hotel a good value place to put up in Bangkok.
June 10, 2013
Rated 4 out of 5 by concorde01 best of
I use to be in this hotel about 3 times a year. The new staff have made good ameliroration, specially to the lounge, quality of food and changing every day, new barbecue around the small pool and new buffet at Giorgio's restaurant.
Staff always so kind and efficient with smile from the doorman to the GM
February 15, 2013
Rated 5 out of 5 by Razzou Improved Facilities; Good Recognition & Service
Glad I returned to this hotel after many years opting for ones in Sukumuvit. Great SPG recognition; upgraded during initial stay and upgraded again to an even larger suite on my return for just one night.
Staff very friendly and helpful; improved facilities leave little to be desired.
Will come back.
September 13, 2012
Rated 5 out of 5 by GrantNoey Great hotel
As usual the hotel staff is outstanding and meets every possible need. The new lounge is wonderful and compared to most other lounges it actually makes you feel like you are part of a distinct club. Well done ROSH. You always have been and will be my favorite Sheraton hotel. Cheers and khob Khun krub
August 17, 2013
Rated 4 out of 5 by Thailandbob Great View, Great Staff, Good Visit
I have stayed at the Royal Orchid Sheraton several times and the each time it has been enjoyable. The staff is very attentive and willing to do whatever necessary to help. The location and view of the river is always a plus, and the newly refurbished rooms are bright, clean and allows you to relax.
November 24, 2012
Rated 3 out of 5 by Paula17 Hotel is ok for lesure trip
To have a holiday and when you have time hotel is ok. But when you're on business trip and with tight schedule can not recommend the hotel. Breakfast room is not good managed. Waitresses do they best but there is not enough staff to serve all customers and to get breafakst with all your wishes.
September 18, 2012
Rated 4 out of 5 by malibulucy royal orchid
This hotel always has a very warm and welcoming feeling. The staff is always great and very attentive and kind.
I have been coming to this location for over 8 years now. I love the location and the recent renovations. The last time I was there was about 5 years ago.
April 11, 2014
Rated 1 out of 5 by pmillerphoto This hotel was way below SPG standards.
This hotel was way below SPG standards.
I was shocked my lack of attendance by staff.
There were dirty dishes in hall for 3 days.
I stayed at this hotel because it was a Sheraton and was very disappointed.
Questions Sheratons overall standards and will question staying at a Sheraton again.
October 28, 2012
Rated 5 out of 5 by ChicagoGreg Lovely River View and Great Staff
We only stayed one night at the Royal Orchid Sheraton, but we were very pleased. The staff members in the Platinum lounge were terrific providing efficient check-in and helping with our morning breakfast needs. The room was fabulous with a spectacular views in three directions.
March 10, 2014
Rated 5 out of 5 by Walippa Room with a view
From high above the river, this hotel allows the visitor to experience comfort and leisure whilst taking in the busy scene of hustling river traffic.
The staff are the most polite and happy people and it is a joy to think of them as our friends.
We return to this hotel time and time again.
July 1, 2013
Rated 5 out of 5 by Bliss My oasis
A wonderful oasis in the midst of a crazy city! The staff and service go above and beyond. Restaurants are excellent and even room service is incredible and fairly priced. Nicely appointed rooms and luxurious bedding. Treat yourself and stay at the royal orchid - you won't be disappointed.
October 20, 2012
Rated 4 out of 5 by WANG Wonderful service & Cultural hotel
Hotel staff are so kind & warm-hearted; I took the wedding shooting there and found it is a real good hotel with so beautiful view points; it found peacock in the courtyard nearby the swimming pool; finally i have to thank for the marketing department staff to coordinate my photo shooting.
April 1, 2013
Rated 3 out of 5 by Aunam14 Hotel needs improvement on staff
Just one ocmment I have is that the staff need a little more improvement on interpersonal skills, waiters not friendly at all -(breakfast you need to call them to get your table set up or just get a coffee). Preference to white people shows clearly. They need to be more kid friendly.
January 4, 2013
Rated 5 out of 5 by Natssant A bit outdated but Great!
A bit outdated but everything else is fine. Located just by the river, view from the room was spectucular. Restaurants were very nice, all restaurants actually!
We stayed on Christmas eve, had dinner by the river and very much enjoyed the little carol singers arranged by the hotel.
March 12, 2012
Rated 5 out of 5 by Araujo Superior service
SPG platinum recognition from hotel. We hired car hotel car from airport to hotel and for another 3 hours tour in Bangkok. Staff from club lounge, drivers, concierge, and restaurants were very kind and helpful. Definitely recommend this hotel if you are looking for a quiet place.
November 18, 2013
Rated 5 out of 5 by Sally Been guests of this hotel for 17 years
Great location and views of the river. The staff is friendly and effcient. The food in the Thai restaurant is excellent.
The tower louge has a spectactular view especially in the evenings. The sunset and lights on the river sjould not be missed.
Staff is friendly and efficient.
June 13, 2012
Rated 5 out of 5 by ChrisAndJulie I miss the breakfast - and the friendly staff
I could not believe the friendly behaviour of all the people working at the Royal Orchid Sheraton.
On our trip we checked in for a second time because we had such a lovely stay at the first time.
And the Royal Orchid Sheraton was so courteous so we could check in very early!
August 24, 2012
Rated 3 out of 5 by Curmudgeon Great hotel spoiled by lack of cleaning
Great swimming, great food and facilities BUT our room carpet still had the detritus of its former occupants and there were holes in the bed cover. The bed under sheet had marks which suggested it had not been changed. Twice we complained to reception before action was taken
September 4, 2012