Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • United States
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Rated 3.9 out of 5 by 723 reviewers.
Rated 1 out of 5 by My least favourite Sheraton experience. I've stayed at a lot of Sheratons and have always been happy with them, and I have to say that we were really disappointed in this stay. I'll name a few things 1) The toilet backed up twice all over the bathroom. It was really disgusting. The maid was really fast to get to our room to clean it up- but she used all of our towels (read: guest towels to clean up dirty toilet water!) and then didn't replace them. The toilet wasn't fixed when we left. It was going to back up on the next guest for sure. 2) The electricity went out in our bathroom and wouldn't come back on. We were 30 minutes from leaving - so I didn't even call about this to give them a chance to fix it. 3) We went down for breakfast and the waiter came over to our table and said quite abruptly to my husband - "Sir, you and your family are not entitled to the free breakfast". The next table heard him... and it was embarrassing. We had fully intended to pay for breakfast and never asked for a free one. I'll throw in a few comments about a grouchy hotel operator that seemed bothered to answer my call both times we called, a front desk clerk who didn't seem to care about our troubles when I checked out, and a bell captain who watched my husband load all our bags by himself from inside - while his colleague leaned against the wall and played on his phone. On a positive - The Concierge and the Front Desk Clerk who checked us in were both very good) January 2, 2013
Rated 4 out of 5 by mixed opinion This hotel is in an excellent location, The lobby was large and comfortable. Although our room was clean, the lobby and elevators seemed to always have trash on the floors- and employees would walk by as if they didn't notice. The employees were polite and seemed to be helpful if asked. But no bellman offered service- we handled our own bags both checking in and checking out. Whenever we used the service of the concierge there was a line with only one employee at the desk (and they had to answer phone as well.) The room- We did have a beautiful view. I have never seen such old and dated furnishings in a room. There were two pieces that were totally useless. They took up space but had no storage capability in them. The only drawers were in a piece of furniture that was a desk. And the room was so small, only one bedside table would fit. The person who was on the other side of the bed did not even have enough space for a path to get out of bed. He had to crawl out of the foot of the bed. The bed, pillows and bed linens were the best thing about the whole stay. The bath- Shower water pressure was totally unacceptable. The commode had a flush lever that was institutional. I wasn't sure whether to use my hand or foot. The bathroom itself was tiny. The bath linens were thin and scratchy. Now for the coup- The fourth night (out of five) the smoke alarm went off during the night- not once, not twice, but three times. The front desk manager did rebate the room charge for that day but we really would have rather paid and slept. November 7, 2012
Rated 4 out of 5 by Very Pleased! My boyfriend and I had a wonderful stay at the Sheraton! We absolutely loved the location and the view of Boston from our room. There was a military discount which was also very nice. The only hiccup we ran into during our stay was that the vouchers we received for denying cleaning service did not apply to alcohol. Also, a quick heads up, there are no refrigerators in the rooms (at least not in ours) so just keep that in mind when you're eating at all the delicious restaurants surrounding this perfectly located hotel! I would absolutely recommend this hotel and plan to stay again in the future! April 29, 2014
Rated 5 out of 5 by Great hotel, convenient location Wonderful experience. Great room, friendly staff convenient to Prudential Center and "T". June 17, 2014
Rated 4 out of 5 by Overall great, luggage storage employees need improvement My husband and I attended a conference at the Hynes center and stayed at the Sheraton. It was my second visit to the Sheraton. Overall, features of this hotel are great and most of the employees are a pleasure to interact with. However, our last visit was less enjoyable. On Monday Dec. 2, after we checked out, we were told we could store our luggage with the luggage porters. We did so, and we were told we could return at any time. We returned before dinner to access a change of clothes after the conference. One of the porters, Antonio, was extremely rude to both my husband and I. Instead of accessing our luggage for us, as is standard in most hotels, he brought us to the back storage room. He rushed us along and warned us that we were were being video recorded and he asked us to "smile for the camera" which was downright creepy. When we returned to return the clothing items we had changed out of, he appeared visibly agitated that we had returned and very rudely spoke about us to another employee, complaining that this was our second visit. He once again brought us to the back room instead of retrieving our luggage for us. Antonio repeatedly told us that he was very busy and we would have to hurry, although on multiple occasions I observed him casually chatting with other employees about non work-related items. After, he warned us that this would be the last time we could access our luggage before we left. We have never been treated so poorly by a hotel employee, and we were absolutely appalled by his brash and rude behavior. Quite frankly, Antonio should not function in a role that involves direct interactions with guests. Despite this experience, our stay was pleasant overall. Our room was clean, the fitness center was great, and the proximity to our conference at the Hynes center was extremely convenient. The rest of the employees were a pleasure to interact with and very friendly. December 4, 2013
Rated 5 out of 5 by Great hotel for meetings & Conferences With the exception of rather high prices for everyrhing (eg:valet parking is $46/day) this is an excellent hotel.The staff provided sterling service and the facilities met the needs of the convention I attended. My suite, which was used for business meetings and entertainment of customers and vendor-partners, was on the small side and my attached bedroom could only be entered thru the suite itself as there was no seperate entrance from the hallway. Also, only one bathroom for both my sleeping area and the "meeting room". In spite of these shortcomings I'd reccomend this place for meetings and as a place to stay in downtown Boston. October 23, 2012
Rated 2 out of 5 by Poor value, staff did not fix problem Was there for 5 nights. Room was not comfortable for such a long stay. The bed was a double bed, pushed up against one wall of the room. The room was so small, it fit the bed, it had a desk, a desk chair, a TV on a small credenza and a night table. That it. No normal chair to sit on. The bed because it was pushed up against the wall was slept on by me and others before me on one side. The bed mattress was so worn from all of us sleeping in the one spot,( so that we could get out of bed easily ) that it is swayed like a hammock. This gave me a bad back having to sleep in one area of the bed each night for 5 nights. The AC in that room, works, but each time it shuts off, there is a large bang. I put up with this for 5 nights. When I complained, the front desk said that they would move me.I did not want to re-locate to another small room. Why didn't they say, let me check into this and see if I can fix it? When I checked out, they did not even ask me how my stay was. So the AC banging is still there for the next unfortunate sole. June 13, 2014
Rated 3 out of 5 by People are Great My experience over all was good your employees made it good! ;-) What i did not enjoy is that house keeping didn't pick up the pizza boxes left on the floor of the room, they hung up dirty towels on the back of the bathroom door that were left on the bed vs. replacing them with clean towels. They did not change the sheet after a nose bleed and they did not vacuum the room. They picked up items like a water bottle cap to a full open bottle of water and left the water, why not put the cap back on the water or take the cap and water and disregard it to take one and not the other is ridiculous. room was small heat wouldn't shut off and the blinds didn't work. November 15, 2012
Rated 2 out of 5 by Old Hotel, Great location & Ample Space Overall A mediocre hotel with a lot of space and convenience. Lacking any type of luxury or special touches. Generic but reliable, convenient and big. Room The room I had was in the South tower. I knew it was going to be old when I saw the carpet that looked like Disney World. The room is very large with great views. Not sure why I was placed on the 9th floor but that's besides the point. The leather chair was ripping and definitely needs to be replaced. The phones were far too old, very antiquated. The valet/housekeeping button needs to be updated. I'm not sure if maybe the South tower rooms haven't been updated - maybe it was just my room? Bathroom The bathroom was tiny and awkward. The counter space was great. Products mediocre but fine. Ample towels. The toilet was so commercial and lacked any sense of "home." The shower tiles were old and antiquated. The shower curtain could barely cover the tub and water went everywhere, even into the hallway getting on the rug. Seems like a water damage issue. Room Service Attendant was not very knowledgeable of the menu. She seemed very confused when I asked for changes/substitutions. It all worked out fine in the end, but it was a very long awkward phonecall. The omelet was poorly seasoned. Fruit and toast were fine. Tea was good, but waiter did not offer to start the tea pot. When I was leaving a tip, she was rushing me and mentioned I didn't need to do the math and it would be automatic. I was trying to leave additional tip! Valet Valet service was pretty good. A little awkward with my luggage and didn't offer any directions but adequate. Checkin Reception staff was nice, courteous, efficient and helpful. Starbucks The Starbucks immediately in the hotel was extremely convenient. However, the food selection was poor and the signage was completely wrong. They kept apologizing when I asked for certain items. Overall, I loved the convenience. Gym/Pool The gym is good. The aerobics room was ridiculously hot. There was condensation dripping down the walls. The floor was slippery, it was so wet. There were ample amounts of towels and the water was great. Would be nice to have an infused option, but that may be too luxury focused. The weight room is hidden and it's awkward to walk through the pool to get to the other section. There should be better signage. May 29, 2013
Rated 4 out of 5 by A dearth of smiles The staff were efficient and did their jobs well. I love the program that allows you to skip housekeeping services in exchange for a $5 coupon to the restaurants since I was there only a couple of nights. While I would return to this hotel it would be nice to see more smiling staff members. I only had one unpleasant experience in the Starbuck's on Saturday morning (4/26/14). The 2 staff members there had really sour demeanors and were rude especially to a French family. I was surprised since I have never experienced that before and I visit Starbuck's stores all over the country. Sad. May 1, 2014
Rated 5 out of 5 by Great Location, Great View Stayed at the Sheraton for 5 nights and enjoyed my time. My room on the 27th floor faced the Charles River and it was a beautiful view with boats on the water and Fenway Park. The express elevator was very handy and the breakfast provided each day was very good. Loved having Starbucks in the lobby and the attached mall for shopping and food options. I wish there was a refrigerator in the room; you may be able to request (for a fee) to have one. The bathroom was really really really small. It did not make sense to have this large suite with foyer, living room and bedroom that were spacious and such a tiny bathroom. But the room was quiet and well appointed. November 8, 2012
Rated 5 out of 5 by Excellent location Great location to Prudential Center shopping !!! New furniture in Lobby looks great. Great view - - - June 15, 2014
Rated 4 out of 5 by Location amazing, Club level a must, doors thin I stayed here for one night and loved the location--right near the trains, shops and restaurants, Fenway, sights, just everything! It was rainy when I was in Boston this time, so I was very glad the hotel had indoor access to the Prudential shops and Copley mall--both are stellar. I also really enjoyed having access to the Club and would recommend this to everyone--the breakfast is wonderful, and the woman who staffs it (a perky Croatian woman) is simply fabulous--what a breath of fresh air in the morning! I will tell you that the Club gets crowded on the weekends for breakfast, so maybe get there either really early or later in the morning. The workout facility is great--very much like a gym atmosphere, except for one huge thing: you have to walk through the pool area, and onto the slippery pool deck, to access the cardio room! Really weird layout, and the rooms was a bit on the warm, humid side because of its proximity to the pool. And another less-than-desirable thing...although the room was really great (I don't mind small rooms when I stay in a big city) but the doors to the hallway and the connector doors are PAPER THIN. I could hear everything, and I mean everything, that went on in the hallway and in the adjoining room. I'd invest in heavier and more dense doors, Sheraton. It would really make the guests' experience much more enjoyable. Even my earplugs weren't enough. Overall, I would definitely recommend this hotel, but just make sure you bring your high-quality earplugs ;) June 16, 2014
Rated 3 out of 5 by Some functionality problems -Trying to connect to wifi was problematic. When I finally managed to connect, I discovered it was not complimentary as expected, but an additional charge. I had little confidence in its quality at this point, so I did not agree to pay for it. -Waiting for an elevator was madness. There are stairs, but access is restricted on floors 2 and 3. Please allow guests access to take the stairs up to their rooms. -There was mold (or mold stains) in the caulking in the shower. Is this inevitable with caulking? Can this not be prevented with regular cleaning? -I need a final invoice for my stay still. I expected one to be slipped under the door, but one was not. Where can I obtain this? - March 24, 2014
Rated 4 out of 5 by Nice hotel good location Good rooms and facilities near Moscow center and shoppping facilities on Market Street, nearby Union Square and China Town in easy walking distance June 11, 2014
Rated 5 out of 5 by Excellent stay I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history. May 31, 2014
Rated 5 out of 5 by Great stay We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty. The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay. June 3, 2014
Rated 2 out of 5 by Worst hotel customer service!! The front desk accidentally canceled my reservation and could not get it back because the hotel was oversold. I had a reservation for Monday – Friday and I asked if it was possible if I could stay at a different hotel Tuesday night for a work conference out of the city. She said yes and changed my M-F reservation to a Monday reservation. She then tried to book the Wednesday/’Thursday night reservation but said the hotel was oversold and there was nothing she could do. I asked if I could just keep my original reservation and she said it was gone. This is not my first poor customer experience with SPG properties. February 3, 2013
Rated 5 out of 5 by FANTASTIC STAY We have just spent the last week staying at the Sheraton Boston hotel and cannot praise the hotel or its staff high enough. The rooms (we are a family with three children) were fantastic, spotlessly clean and spacious. The staff whether in the reception area, restaurant or housekeeping were always ready to help and nothing was too much trouble, particularly Michael on the main reception desk who was fantastic. The hotel is in easy waking distance of most attractions and if not the underground is very close and very easy to use. I would recommend this hotel for any family wishing to visit and explore Boston. August 22, 2013
Rated 4 out of 5 by Returning guest I have stayed at this hotel a few times due to its great location. There are many pros and a few cons. I am a SPG member so I often ask if a upgrade is available. I have always had to pay extra for my upgrade. My most recent trip upgrade was disappointing because after paying an extra $40 /night for a upgrade to a club floor the room was smaller than my booked room but I was led to believe it would be larger. The only benefit was the use of club lounge that I found disappointing and to busy to get in and sit. Parking for hotel is $47 / night. Very pricey ! April 21, 2014
Rated 1 out of 5 by Loud & Unresponsive Loud banging doors all night. Walls so thin, too many private noises clearly audible. We requested a room change but they never called us back to let us know one way or other. We were stuck in that room for all 5 nights of our stay. Unresponsive concierge and guest services. When asked for a cork screw for our wine, they never brought it after requesting one three times. Then they said someone had to be in the room to receive it after we told them two different times we would not be in our room. The bathroom is so small, the door barely misses the front of the toilet...and we were in the handicapped room! Fortunately, we are not handicapped but don't know how that bathroom passes a handicap code. Very poor service for $250/night. April 16, 2014
Rated 5 out of 5 by The staff was wonderful The staff helped answer so many questions and create the best experience possible. They were very polite and willing to help! June 2, 2014
Rated 5 out of 5 by Exceptional Service We were traveling to Maine for a wedding last week and were rerouted through Boston, not arriving at the Sheraton until after 2am after an exhausting and stressful travel day. From the start there was nothing but kind, compassionate, and hard-working people to help us. It turned out to be a stressful situation involving a number of complexities with the airline, but the hotel and Sheraton staff helped us through and alleviated almost all stress related to the airline debacle. A very special thanks to Concierge Amy Martelly who was able to help us, to access management, to give directions to us, all the while helping other customers as well. She always had a smile on her face, was caring, and had a great balance of professional wit. Thank you Amy. The hard work, professionalism, and caring gestures made by the Manager, Brenda Fitzgerald also went above and beyond anything expected. Brenda spent a lot of her morning helping us sort through the mire that was our travel situation, and personally calling our airline. All the staff deserve complements and credit for their generosity, professional conduct, and great inter-personal communication skills. The room, physical plant, and coffee shops were all well organized, clean, attractive, and comfortable. I will be staying again next trip through June 4, 2014
Rated 5 out of 5 by JennyZavos We stayed for the first time at you Boston facilities. We loved our stay and will definitely return. June 2, 2014
Rated 3 out of 5 by Thin Walls Marred my Visit During my stay I had three sets of multiple guests who stayed in the room next to mine. One of them had a dog who moaned and scratched on the door every time they left the room. I could hear every word they spoke, and one of the guests was presumably a performer who exercised her voice "la la la la la la la, fa fa fa fa fa fa fa.." you get the idea. I thought it might have only been my room, but speaking to other guests in the hotel they stated the same. Thin walls. Otherwise a delightful stay in a very nice hotel. April 29, 2014
Rated 4 out of 5 by Wish I could give 4 and a half Great hotel. We stayed on club level which was a fantastic view of Boston both in the club room and in our room. Breakfast was great with oatmeal, toast, fruits, muffins, danish. During the day you can get soda, water, fruit and granola bars. At night there are 2 hot samplings (the chicken was great) cheese, bread, crackers etc. You can buy alcohol if you want. I realized only on the last day that we never received our bath robes in our room---when you are paying top dollar you expect not even to have to ask. Also, all of our neighbors got the USA today paper but we never did. Not huge we got one at the club room---again when you are paying top dollar you expect that kind of service. Great hotel though. February 23, 2014
Rated 4 out of 5 by Some improvements necessary My room was fine and spacious. The property feels a bit dated, but it is clean and I can't really fault it. Generally, the service is of high standard. The staff inside are willing, able and enthusiastic. The line for check-in on my arrival was even greeted by the GM Angela (at least I think it was her) greeted us all and offered personal tips for our stay in Boston! But the outside staff are something else. Rude and unhelpful. I arrived after a long transatlantic trip with a large 77lb case, large difficult tube for display panels and a rucksack. Did I get any assistance? did anyone get the door for me? No! Although inside a helpful young (managerial) man did find a trolley and someone to take my bags up. The same thing happened on departure. I asked for someone to get my bags down, which now included another case. he was despatched to the room, but after 10 minutes had not returned so I went and got all 4 bags myself! May 22, 2014
Rated 5 out of 5 by location enjoyable, great location June 2, 2014
Rated 4 out of 5 by Lots of $$$$$ for average stay For the amount of money charged for the room, I would have expected a better experience. The bed was very comfortable, however this was offset by the paper-thin walls and noisy neighbors. My view was OK, but wedged between two buildings and a rooftop. May 27, 2014
Rated 1 out of 5 by Billing Issues I stayed at this hotel back in March as part of a conference for work. My employer sent a check ahead of time for my room and my credit card was to be on file for incidentals only. I was dismayed to find 500 dollars charged to my account a month following my departure, which I was not made aware of on check out. I have called to speak to the reservation and billing departments about this issue, and have now been waiting 10 days for a return phone call. I am incredibly disappointed. May 5, 2014
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