Rated 3 out of 5 by Doglover89 Bedding a problem
We were in a double room and the duvet/blankets were either dirty or moldy. When held up to the light there was dark brown moldy looking spots all over the blanket in each small stitched square on the blanket. Disgusting. Other than that location was great. Concierge services were very helpful. Loved the Starbucks right in side hotel.
June 20, 2014
Rated 3 out of 5 by Tracy222 Great location
The hotel has a great location - walk to Fenway Park, shopping and restaurants. Also, easy access to the subway. However, the parking is excessive ($49.00 per night). The room did not have a refrigerator which was disappointing. Also, you can not take outside alcohol to your room. The pool wasn't clean or warm but the kids enjoyed it. Great views of the city. Overall, the hotel was comfortable and we enjoyed our stay.
June 18, 2014
Rated 5 out of 5 by makingithappen Good Business Hotel
Stayed for the 3rd time at this property and was pleased once again. The SPG upgrade was a nice touch and I had a great room to work in etc. The business center and very conveniently located FedEx Office is a bonus and helped me prepare for a meeting last minute.
June 18, 2014
Rated 5 out of 5 by Willy44 Great hotel, convenient location
Wonderful experience. Great room, friendly staff convenient to Prudential Center and "T".
June 17, 2014
Rated 4 out of 5 by VAEventPlanner Location amazing, Club level a must, doors thin
I stayed here for one night and loved the location--right near the trains, shops and restaurants, Fenway, sights, just everything! It was rainy when I was in Boston this time, so I was very glad the hotel had indoor access to the Prudential shops and Copley mall--both are stellar.
I also really enjoyed having access to the Club and would recommend this to everyone--the breakfast is wonderful, and the woman who staffs it (a perky Croatian woman) is simply fabulous--what a breath of fresh air in the morning! I will tell you that the Club gets crowded on the weekends for breakfast, so maybe get there either really early or later in the morning.
The workout facility is great--very much like a gym atmosphere, except for one huge thing: you have to walk through the pool area, and onto the slippery pool deck, to access the cardio room! Really weird layout, and the rooms was a bit on the warm, humid side because of its proximity to the pool.
And another less-than-desirable thing...although the room was really great (I don't mind small rooms when I stay in a big city) but the doors to the hallway and the connector doors are PAPER THIN. I could hear everything, and I mean everything, that went on in the hallway and in the adjoining room. I'd invest in heavier and more dense doors, Sheraton. It would really make the guests' experience much more enjoyable. Even my earplugs weren't enough.
Overall, I would definitely recommend this hotel, but just make sure you bring your high-quality earplugs ;)
June 16, 2014
Rated 5 out of 5 by Gen50Bil Excellent location
Great location to Prudential Center shopping !!! New furniture in Lobby looks great. Great view - - -
June 15, 2014
Rated 2 out of 5 by ronaldb50 Poor value, staff did not fix problem
Was there for 5 nights. Room was not comfortable for such a long stay. The bed was a double bed, pushed up against one wall of the room. The room was so small, it fit the bed, it had a desk, a desk chair, a TV on a small credenza and a night table. That it. No normal chair to sit on. The bed because it was pushed up against the wall was slept on by me and others before me on one side. The bed mattress was so worn from all of us sleeping in the one spot,( so that we could get out of bed easily ) that it is swayed like a hammock. This gave me a bad back having to sleep in one area of the bed each night for 5 nights. The AC in that room, works, but each time it shuts off, there is a large bang. I put up with this for 5 nights. When I complained, the front desk said that they would move me.I did not want to re-locate to another small room. Why didn't they say, let me check into this and see if I can fix it? When I checked out, they did not even ask me how my stay was. So the AC banging is still there for the next unfortunate sole.
June 13, 2014
Rated 4 out of 5 by bruijnesteijn Nice hotel good location
Good rooms and facilities near Moscow center and shoppping facilities on Market Street, nearby Union Square and China Town in easy walking distance
June 11, 2014
Rated 4 out of 5 by LOUZIS61 WONDERFUL HOTEL AT A GREAT LOCATION
HAD A LOVELY FIVE NIGHTS STAY AT THE BOSTON SHERATON. WHILE BEING A 4 STAR HOTEL,IT HAD THE FACILITIES AND AMENITIES OF A 5 STAR HOTEL. STAFF VERY POLITE,FRIENDLY AND HELPFUL. THE CLUB ROOMS ARE GREAT VALUE FOR MONEY. EVERYTHING IN WORKING ORDER SO MY STAY WAS HASSLE-FREE.
ALL THE SIGHTS WERE EITHER WITHIN WALKING DISTANCE OR EASILY ACCESSIBLE. BEING CONNECTED TO THE PRUDENTIAL CENTER,ALSO AN EXTRA PLUS. WOULD RECOMMEND THIS HOTEL HIGHLY AND WOULD DEFINITELY STAY HERE AGAIN.
June 5, 2014
Rated 5 out of 5 by waramaug Boston
This Sheraton is perfectly located for Ball Games and sightseeing. No need to rent a car everything is in walking distance.
June 5, 2014
Rated 2 out of 5 by Lil88 Not up to Sheraton standards
There were issues, some minor, on pretty much every level with the service. I did complain to the manager and she was great about compensating but the issues just continued from there. Example: Sheraton lounge was packed and I am not exaggerating. We had to leave for breakfast elsewhere. And later that day, went for drinks in the late afternoon: could not order a drink for 30 mins, expresso machine was out of order and when we finally tracked someone down, they didn't even know this. We left without drinks, went elsewhere. Two bags of food trash were left by the elevators on the 26th floor for almost 2 days until I informed the front desk. It unfortunately does go on.....I don't think I'll have enough space. You get the idea.
June 4, 2014
Rated 5 out of 5 by MontanaZach Exceptional Service
We were traveling to Maine for a wedding last week and were rerouted through Boston, not arriving at the Sheraton until after 2am after an exhausting and stressful travel day. From the start there was nothing but kind, compassionate, and hard-working people to help us. It turned out to be a stressful situation involving a number of complexities with the airline, but the hotel and Sheraton staff helped us through and alleviated almost all stress related to the airline debacle. A very special thanks to Concierge Amy Martelly who was able to help us, to access management, to give directions to us, all the while helping other customers as well. She always had a smile on her face, was caring, and had a great balance of professional wit. Thank you Amy. The hard work, professionalism, and caring gestures made by the Manager, Brenda Fitzgerald also went above and beyond anything expected. Brenda spent a lot of her morning helping us sort through the mire that was our travel situation, and personally calling our airline. All the staff deserve complements and credit for their generosity, professional conduct, and great inter-personal communication skills.
The room, physical plant, and coffee shops were all well organized, clean, attractive, and comfortable. I will be staying again next trip through
June 4, 2014
Rated 1 out of 5 by fratkid21 Not a good night sleep
First, I landed late and go to the valet around 1230 PM. Upon arrival I sat in the valet drive for about 20 min., waiting for someone to take my car. That never happened. I honked, no valet. I finally get out of the car and the guy was in the valet office playing a game on his phone. In the room, the AC didn't work, and made a loud humming noise all night. Lastly, I was on the 28th club floor; Its now 1 AM, and there is NO bottled water in the room (not typical of Sheraton club rooms). In the morning upon checking out, the manager was extremely nice and receptive to my complaint. Kudos to the management staff, but hotel is not of SPG quality.
June 4, 2014
Rated 5 out of 5 by CliffyCliffman Great stay
We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty.
The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay.
June 3, 2014
Rated 5 out of 5 by JennyS1384 The staff was wonderful
The staff helped answer so many questions and create the best experience possible. They were very polite and willing to help!
June 2, 2014
Rated 5 out of 5 by JennyZavos JennyZavos
We stayed for the first time at you Boston facilities. We loved our stay and will definitely return.
June 2, 2014
Rated 5 out of 5 by packer location
enjoyable, great location
June 2, 2014
Rated 2 out of 5 by jhmh not worth the money
after travelling over 5 hours, we waited in a long , slow moving line to check in at 3pm. when we finally got to the front of the line, they told us baseball players just left and our room wasn't ready. our son who was having surgery at boston children's hospital the next morning was uncomfortable and we couldn't wait to get in. not until 4:30pm did we get in. why is it my problem baseball players were there. ????this was so rude and unacceptable, I would never return. we were told we had a microwave and a refrigerator and that took what seemed to be eternity to receive. the bathroom shower had no water pressure... we liked the gym but the heated pool was cold... for all the money, totally not worth it.
June 1, 2014
Rated 5 out of 5 by Cz24 Excellent stay
I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history.
May 31, 2014
Rated 5 out of 5 by DrTraveler Great rooms, location and staff
This hotel is in good location of Boston. Close to good restaurants, museums and shopping. Close to major businesses.
May 30, 2014
Rated 4 out of 5 by PH2014 my stay
The room's a/c unit was not working properly, the pool was not heated, and $25 for breakfast is ridiculous.
May 29, 2014
Rated 5 out of 5 by BostonGlass This hotels caters to a great stay.
My hotel stay started with a friendly greeting from the valet staff. The lobby was clean and I was greeted with cheery smiles from everyone. The check-in was seemless. My bags were deliveredt to my room without delay. The room was spacious and the bed was comfortable. The bathroom amenities were of good quality and the towels were plush. The room service was accommodating when I asked for delayed service. The food, office services, gift shop and coffee house was great. Shopping was very convenient through the connection to the mall. My only issue was that the roll-away was not in the room upon my arrival but was brought up promptly when I spoke to the service team. Overall, it was a great stay for me and my family.
May 28, 2014
Rated 5 out of 5 by romance50 romance 50
View from room was excellent, room was very spacious and comfortable, hotel had all the amenities one could possibly need.
May 27, 2014
Rated 4 out of 5 by Rick123 Lots of $$$$$ for average stay
For the amount of money charged for the room, I would have expected a better experience. The bed was very comfortable, however this was offset by the paper-thin walls and noisy neighbors. My view was OK, but wedged between two buildings and a rooftop.
May 27, 2014
Rated 3 out of 5 by tes25 Average hotel, good location
Centrally located to the meetings we attended. Room average but could not get it to cool down no matter what temperature we adjusted the thermostat to.
May 27, 2014
Rated 5 out of 5 by ShermanZhao Happy
They were happy lived in this hotel.
May 27, 2014
Rated 4 out of 5 by Knitdds Good conference hotel
Had a small room with a nice view, room was clean and turned down nightly, cleaning staff polite and not once in our way, every staff member had a smile for us.
May 26, 2014
Rated 4 out of 5 by Lauris This hotel is well located
I have some observations that could improve security as well as the service.
There is no security to stop intruders from walking from the mall into the elevator. I suggest setting up smart keys for the guests staying on the higher floors, i.e, 26 thru 29 so to avoid unauthorized individuals to wonder around those floors.
We had to re program our room card-key four times during our stay, eventhough, we kept it away from credit cards and other sensitive electronics that could have affected the band.
We had room 2902 and the A/C sounds like a '29 TFord.
May 25, 2014
Rated 4 out of 5 by Roger99 Some improvements necessary
My room was fine and spacious. The property feels a bit dated, but it is clean and I can't really fault it.
Generally, the service is of high standard. The staff inside are willing, able and enthusiastic. The line for check-in on my arrival was even greeted by the GM Angela (at least I think it was her) greeted us all and offered personal tips for our stay in Boston!
But the outside staff are something else. Rude and unhelpful. I arrived after a long transatlantic trip with a large 77lb case, large difficult tube for display panels and a rucksack. Did I get any assistance? did anyone get the door for me? No! Although inside a helpful young (managerial) man did find a trolley and someone to take my bags up.
The same thing happened on departure. I asked for someone to get my bags down, which now included another case. he was despatched to the room, but after 10 minutes had not returned so I went and got all 4 bags myself!
May 22, 2014
Rated 4 out of 5 by Dudu60 This Hotel is a standard of Sheraton Hotels
The Sheraton Hotel is still an old shaped hotel but with fine improvement.
I Think that you must modernize the lobby maintaining the old fashioned style of the conference hall.
However we felt comfortable in the room.
May 21, 2014