Rated 2 out of 5 by 32014 POOR visit
It costs 40 dollars a day for your car to just be parked. It is in construction so no room service. Only starbucks which takes on an average 30-45 minutes to get anything quick. Otherwise there is dunken donuts and the donuts are terrible. The internet very slow and we had to pay for it in the rooms. Down stairs only 1/2 of the computers worked and the one printer took 5-10 minutes to print anything out. There is no venting machines, or soda around. Need to walk five minutes to CVS or the shops two blocks down. No hot tub and the pool was cold. The start around 7 am with work man working and the maid shows up after that to clean the rooms make sure you have a don't disturb on your door otherwise you will be awaken.
March 16, 2014
Rated 5 out of 5 by JJJJ3 Great Location
With a location in the heart of Boston.... what's not to like.
May 6, 2014
Rated 4 out of 5 by justinthetraveler little fixes would make this hotel a lot better
Every time I stay at this hotel, I ask at check-in for them to email me my receipt. Every time I leave, they have failed to do this and I need to waste time in the office calling them back, asking them to email me the receipt.
Simply fixing this issue would raise this hotel a lot by my standards. It doesn't seem like a big deal, but when you stay somewhere nearly every week, minor inconveniences like this add up.
April 21, 2014
Rated 5 out of 5 by bernice incrrdible upgrade
I stayed at the Sheraton Boston hotel on Boston Marathon weekend--arrived Friday night to check out on Saturday Imagine my surprise when I was upgraded to the Presidential Suite!!!! it was incredible!!!! and to have it happen on such a busy weekend with so many more important people staying was a dream!!!! Always Always Always I am treated like royalty at this hotel!!!!
April 24, 2014
Rated 4 out of 5 by oreo1234 Nice Stay
Great location, clean and fresh
May 5, 2014
Rated 5 out of 5 by HeyDrK This hotel is my FAVORITE American hotel
I love this place. The staff is kind and friendly and the rooms are spotless.
May 4, 2014
Rated 4 out of 5 by BrooklynJoan97 Valet parking was full: Huge inconvenience
The Sheraton was lovely: The room was spacious, (though it lacked a desk or table,) and the view was beautiful.
Unfortunately, the valet parking was at capacity and I had to find alternate parking. Once in the alternate parking lot, it took 40 minutes to find a space and then I had to carry my luggage on a long journey through a crowded mall to reach the hotel: Time consuming and incredibly inconvenient.
April 20, 2014
Rated 2 out of 5 by FrancieNan Surprised
I have stayed in many hotels in Boston. By comparison, the north tower rooms here are awful. The south tower rooms are nice, but just average -- small bathroom, no make up mirror or mini bar, poor view. The best thing about it is that it is a short walk to Fenway Park.
April 27, 2014
Rated 4 out of 5 by redsox2012 Love the location
My husband and I love staying here when we are in town for a Red Sox game. It is really easy to walk to and from on the day of the game. We are able to stay until late afternoon the next day as well to enjoy the sites in Boston. Most of the time we have room service for breakfast. We have decided not to do that anymore. The cost is totally outrageous and the quality was not very good. And the sugar packets in the container that came with our breakfast had old coffee spilled all in it. I was not happy with that. The little things that make this Sheraton special are starting to be overlooked.
May 8, 2012
Rated 5 out of 5 by LRGK Very Pleased
It has been a while since we stayed at the Sheraton. I am very pleased that we went back. The young lady at the front desk was eager to assist us. While her name tag indicated she was in training, you certainly would not have known this. Kudos to the staff that trained her. In terms of the room, it was ready prior to check in which we appreciated. The bed was comfortable and the shower had plenty of hot water, two features that can often make or break our stay. The location while not where we usually stay was a good choice. The Top of the Hub with its spectacular view and reasonably priced wine and appetizers was a big hit.. If you are staying at the Sheraton I would recommned it as a must see.
September 4, 2012
Rated 5 out of 5 by iiagdtr Boston Marathon Host Hotel
The comfort, convenience, location, staff and overall ambiance was all that and more. We plan to stay there for years to come for these reasons.
I found the shower head was missing in the accessible bathroom and it was installed immediately. Our room was cleaned quickly while we were out and our views were stupendous. Loved it!
April 23, 2014
Rated 2 out of 5 by MikeB63 This hotel didn't meet expectations
The room was very small, the sink in the bathroom didn't drain properly and our room didn't have an identifying number plate on the outside. The ice maker on the floor didn't work. There was often an unreasonable wait for an elevator. The maid service was good and the room was clean. I would not go back to the hotel again.
April 23, 2014
Rated 5 out of 5 by Stephenzi Wonderful stay
Due to Hurricane Sandy, we headed out of NJ the night after it hit, as we knew it would not be fun to be there for a while, and we headed to Boston and made a reservation at the Sheraton Boston. I know that we left a disaster behind, but once we arrived, we felt like we were in paradise. I just cannot say enough about how nice the room was and howeach and every staff member treated us. We stayed for two nights, and then decided to stay one more night at the sister property, the Copley.
We spent our evenings dining out at restaurants in town, so we did not really get to eat anything at either place, but we will definitely be back for more mini vacations, even if no hurricane blows us out of town:)
March 4, 2013
Rated 5 out of 5 by flatif Best time in Boston
The hotel is great in terms on location and service. Every thing is in walking distance. Had best of my time there. The staff is 5 star and that makes staying there much more pleasant.
April 27, 2014
Rated 3 out of 5 by MicT Centrally Located
Good location but the room was rather small and didn't include a minibar. Staff arranged a fridge tho. Pool is big enough to lap but it was very busy and the water wasnt very clean. probably due to the fact that the closest shower was in the locker room on the other side of the gym...
April 23, 2014
Rated 5 out of 5 by sah62 Hotel was great.
Great location with friendly and responsive staff
April 28, 2014
Rated 3 out of 5 by BJ970711 Very average
The hotel has a great location, and is very much in demand for conventions. There are two large towers and the elevator, at least in the south tower, took forever. Of the five elevators, two were out of service and one was reserved for staff for the four nights I was there. The housekeeping staff were even using the public elevators. Although the fitness facilities are excellent, the rooms are very dated and in need of a makeover. The bathroom looked like something fromt he early 80's, complete with pink tile. The bathroom could have been cleaner and the furniture in the room was threadbare and worn. Check is was genuinely disinterested in explaining SPG Gold benefits (or even directing me to the elevator).
September 24, 2012
Rated 3 out of 5 by Cheryl53 Luxury hotel with some deficits
The room is wonderful as is the pool and the workout facilities. The staff is great. I particularly like the green option in which you get a $5 voucher to decline room service. Very good location near Fenway and the theater district. Subway is near by allowing you to go anywhere in Boston.
Now for the problems. It cost $10/night to connect to the internet from your room. I found the lobby internet to be slow and often difficult to connect. It seems to me that a luxury hotel should have good internet connection and not nickel and dime you if you want to connect.
I found the bed to be very comfortable, but the pillows are much too soft and very uncomfortable which make it difficult to sleep. They had no firmer pillows to offer and I had neck pain the entire visit. I would suggest a wider variety of pillows to individualize comfort.
I also felt the bar tender skills lacking and had one waitress quote me a price without presenting a tab.
April 15, 2014
Rated 4 out of 5 by brenda22 Queen
No complaints, except having more people to check in at the reception desk.
April 26, 2014
Rated 5 out of 5 by drew44 Great Stay
Stayed during the Boaton Marathon. The Sheraton had excellent updated rooms. Friendly and professional staff. We had a great stay.
April 24, 2014
Rated 5 out of 5 by Teddybearrunner Hotel does a greta job for the Marathon Runners
I have stayed many years and booked through Marathon Tours. We are always welcomed and the entire staff does a great job.
April 24, 2014
Rated 4 out of 5 by Vertimere A solid, average Sheraton Hotel
The room was very clean and well maintained except for staining on the wallpaper above the toilet. Additionally, I asked multiple times about receiving internet as a SPG member, and was instructed that internet would cost approx. $10 daily. I felt as far as the Sheraton line, this hotel was average and did not exceed the high expectations I have come to associate with my Sheraton experiences. Perhaps I was spoiled at other locations.
April 3, 2014
Rated 4 out of 5 by Nata18 Great experience
Comfortable, great location
April 26, 2014
Rated 4 out of 5 by StumpRow We will be back
This was our first stay at Sheraton Boston. I had read some mediocre reviews and wasn't sure what to expect. I was pleasantly surprised. Every staff member I had contact with was extremely friendly, welcoming and helpful. The room was well appointed, well maintained, and comfortable. We had great meals in the hotel restaurant. The view from our window was not the best - we looked out on the pool and weight room - but we weren't looking out the window all that often. The only real complaint was from my daughter - there are very limited television stations available. She had trouble finding something of interest to watch late in the evenings. We will certainly stay at the Sheraton Boston when we visit Boston again.
December 12, 2012
Rated 2 out of 5 by wtwtwt Not up to par with Sheraton name
1. heater did not work in room.
2. view was super bad, even though i paid for an upgrade. i hate to imagine what it would have been without an upgrade
3. pool, fitness area is great!
4. lounge on 29th floor is great, but rules were not clear. is it only for platinum or gold members? or everyone? or just a few? it was not clear and many guest were allowed that were not platinum members. just be consistent.
April 6, 2014
Rated 2 out of 5 by Photographer5000 Average Hotel, Paid Wifi, Small Rooms, Manager with Attitude
Paying for wifi is a joke. While I had to ask for credit on it, just forcing the user to pay and fight for it to be free is a pointless path to put people on.
As a photographer with lots of gear, the MANAGER told me I could not use a cart to move my things without having a bellboy. In otherwords, you have to pay for a wheel cart!! Insanely foolish little details like this make this hotel a pain to stay at. I most certainly felt like a number and learned how little the staff gives a crap about its customers. I would not stay here again. SPG? No one cares. So why commit?
September 27, 2012
Rated 4 out of 5 by Nickname310 Good hotel
I greatly disliked the push from front desk personnel to not have daily servicing of my room. It really was annoying. Truly I did not want the points as I typically stay at other hotel chains. Though the Starbucks credit was listed as another option in lieu of points, it was not clear on the card one hangs on their door how to make that happen. My lamp and clock did not work and I really did not know how to get them fixed as no one was coming into my room. Next time I would get daily room servicing.
March 14, 2014
Rated 5 out of 5 by ADSN Thank you :)
Traveling is hard: delayed flights, room issues, unhelpful staff... not the case here. Two thumbs up to the Sheraton and their staff.
A colleague and I were traveling together for a meeting. Our flight was delayed and we arrived to the hotel at 2am. When we got to our room, there was only one bed. We went down to the front desk and they fixed it immediately, with a smile. Also, at the end of our trip, we were able to find an earlier flight to return home. At 1pm on Saturday we learned we would leave that same evening, and therefore no longer needed to stay in the hotel Saturday night. 'No problem, we'll take care of you'. That is what they said at the front desk. So refreshing in today's world of 'no, sorry, there is an extra fee, cannot do it'. Again, thank you.
On a different note: the location of the hotel is SUPERB, close to a variety of great restaurants on Boylston and Newbury street.
April 7, 2014
Rated 4 out of 5 by PJCRR Boston Marathon weekend
This hotel has an excellent location for both runners and spectators here for the Boston Marathon.
April 23, 2014
Rated 5 out of 5 by mickey22 Boston Marathon Weekend
Excellent service and polite personnel. Great location too!
April 23, 2014