Rated 2 out of 5 by drewco Good hotel - poor service
The rooms were very nice and clean. Excellent design. The hotel bar was awful (long wait, bad drinks), we had a private event and the food was terrible, my starwood number was never recorded.
Clearly management does not ave their eye on this property.
June 17, 2012
Rated 3 out of 5 by Paolo Value for Money in Brooklyn, NY!
Although the hotel is rather difficult to find for the taxi drivers, it is well located in downtown Brooklyn on the subway.
No 24-hour room service but access to Club Lounge for breakfast and pop.
Internet access by Wi-Fi free.
Great value for monewy!
February 18, 2013
Rated 4 out of 5 by Iowan56 Clean and comfortable
The hotel was very busy over July 4 weekend, but staff did their best to take care of guests, even with 3 wedding groups to take care of. Our only disappointment was no morning swim hours for exercise. Unscheduled restaurant closing was inconvenient.
July 25, 2013
Rated 5 out of 5 by Ladyace9 Super courteous
The entire staff was very accomodating and knowledgable about the area. The neighborhood felt safe and it was close to downtown shopping area. Plus hotel was near a couple of subway stops. Private car service was available right at the front door.
August 1, 2012
Rated 5 out of 5 by Gstar GREAT ROOM
Loved the comfy king bed and beautiful bathroom. The maids were very helpful .
one suggestion is maybe an auto check in so we don't have to wait in line forever behind people who don't have a room and are wasting time arguing over room prices.
December 5, 2012
Rated 5 out of 5 by losann22 excellent hotel great customer service
Great location, enjoyed complentary breakfast, very comfortable beds and great staffs that asisted me very well. The only downfall was overcharged on my check out date waiting on for thsi to be disputed. Other than great will stay here again.
March 26, 2013
Rated 2 out of 5 by cornely This was a Hotel from He..l
From insufficient lighting in rooms
To banging on the walls due to construction
To no hot water
To too few hanger
To boring club level food
on and on
I plan to write a more detailed letter in the future
The staffed tried hard to help us
November 22, 2013
Rated 4 out of 5 by SugarHillSweetie Very comfortable and convenient
If you need to be near Downtown Brooklyn or Dumbo, I highly recommend this hotel.
It is located on a quiet side street, yet within walking distance of DUMBO, the Brooklyn Bridge and fine restaurants.
Rooms are clean and very comfortable.
August 30, 2013
Rated 3 out of 5 by SteveS07 Small rooms, loud doors
The neighboring doors on every room are by each other and slam loudly.
May 16, 2014
Rated 2 out of 5 by GOwithMARRIOTT Mediocre at Best
I had a less than average experirence at the Sheraton Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room.
As far as service goes, the maids forgot to clean my room on several occasions. Room service was never exceptional. I had to wait at least 45 minutes for my meal and it always arrived luke warm. The wireless internet was painfully slow. Several of the channels on TV did not have sound and no one could figure out why.
As an SPG member, I expected to have preferential treatment, but I was sadly mistaken. When I contacted the front desk to discuss a discrepancy with my reservation, I was put on hold for 7 minutes at a time and spoke with 3 different people. My issue was not resolved and I did not appreciate the (lack of) customer service I was shown. I will not be staying at the Sheraton any longer. I canceled 28 days of reservations and will never recommend them to anyone I care about.
July 24, 2012
Rated 5 out of 5 by Jax07 Feedback
I had one of my greatest hotel experience. I was overwhelmed by victor kindness he met me with a smile and went over and beyond to give excellent customer service. We need more customer service like Victors.
January 21, 2014
Rated 3 out of 5 by REDD loved the location
I loved the location. My room wasn't serviced as requested on the second day even though I called. Room service was extremely slow. Staff was pleasant. Parking was ok but I didnt like that I had to leave the keys with the attendant.
March 27, 2012
Rated 4 out of 5 by GA2012 My Stay
This hotel has a great location!! You can get many types of food nearby and even an IHOP around the corner. Everything was great except I just thought the room would be a bit bigger. Overall i most definitely recommend this hotel!
August 14, 2012
Rated 5 out of 5 by Christir1957 Brooklyn NY Sheraton
Outstanding property. The staff is fantastic and with the leadership of the general manager Marie they excel in every hospitality category. I travel frequently and stay in facilities all over the country. This is one of the best.
August 26, 2012
Rated 5 out of 5 by Howard Great Place to Stay
I started staying at the Sheraton in Brooklyn several months ago and have been staying there ever since. The people are friendly and caring. The rooms are clean and are in grat condition. This hotel is what Sheraton is all about.
March 3, 2013
Rated 5 out of 5 by bxcop13 WOW!!!
THIS PLACE ROCKS!!!!..WAS TREATED BEYOND ROYALTY...THE STAFF IS THE ABSOLUTE BEST I HAVE EVER EXPERIENCED AND Ms. KUPFER WAS OUTSTANDING TO ME AND MY WIFE!! WE WILL DEFINATELY STAY THERE AGAIN AND AGAIN !!!
THANK YOU SO MUCH!!!
October 13, 2012
Rated 4 out of 5 by GreenZero nice cozy room but disgusting coffee maker
staffs were friendly, room was clean, but coffee maker was disgusting. I added water and it brewed yellow and dirty water. house keepers they need to do better job on the coffee maker. I ended up went to McDonald for coffee.
January 28, 2013
Rated 3 out of 5 by GUFrequentTraveler1 Doing the best they can with a hotel room design that is flawed...
I stayed at the Sheraton Brooklyn for the first time on November 13th and 14th. I expect smaller accommodations when I stay in NYC, but a bit more space when in Brooklyn. I found the rooms to be small and poorly designed, with horrible lighting (one lamp in the far corner of the room, with no lighting over the desk and no lamp on the end table on the other side of the bed). The shower was also poorly designed, making it impossible to start the shower before entering without getting wet and difficult to enter (and I am slightly built) due to the shower door only opening inward and toward the shower head into a very narrow space. I found myself squeezing into a small space and rubbing up against the shower walls just to get into the shower. The fact that there was construction underway next door that made it sound like a jack hammer was being used outside my door, was beyond the hotel's control, but the way I was informed about the construction and the noise I would be experiencing at 7 am was dramatically understated. My $325 per night experience was not positive!
November 18, 2013
Rated 5 out of 5 by Walker12 This is a great hotel
Although the buffet breakfast price is a little overpriced for the food selection, our overall experience was excellent. The stafff was always greeted us, smiled, and eager to assist whenever we had questions. Great staff.
February 26, 2013
Rated 4 out of 5 by Cal13 Good value, convenient location
This hotel is a good choice. The rooms are comfortable, service is very good, the people are friendly, and the location is convenient to Barkley Center and several subway lines.
March 26, 2014
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014
Rated 5 out of 5 by SusanandBob Perfect location in downtown Brooklyn
Easy access to multiple subway lines and a short walk to the Brooklyn Bridge Park make this hotel a great base from which to explore vibrant downtown Brooklyn.
April 7, 2014
Rated 5 out of 5 by VAtraveler223 Great Stay
Staff in lounge is excellent. Front desk is always helpful. Sherwin always goes above and beyond.
May 3, 2014
Rated 5 out of 5 by Metzy Excellent hotel
Came to NY to watch basketball at the Barclay Center. The hotel location was great for that. It is also a block from the subway for easy access to all of New York. Friendly and helpful staff. We would stay there again.
November 24, 2012
Rated 5 out of 5 by APJOHNSON All-around good visit
This was an all-around good visit. The rooms were clean, although definitely on the small side. On a previous visit we had a larger room, so perhaps be sure to specify if you need a room that accomodates a crib etc.
April 22, 2013
Rated 2 out of 5 by Eliza8 BEWARE!! Hotel on construction site
If you like being right up against a block-long construction site with jackhammering, banging, beeping and all kinds of racket starting at 7:00am -- then this hotel is for you! If you want a quiet, restful night of sleep, then go elsewhere. As a "preferred guest," I was given a room overlooking a mammouth construction site, with noise and commotion that started jangling my nerves at 7am. I don't think even earplugs would have worked as the vibration could be felt throughout the building. After lodging a complaint at the front desk on the way out, a cheerless receptionist pointed to a sign with a paragraph of fine print apparently notifying guests of the construction. I had no memory of this sign being there the night before when I checked in. I am extremely disappointed in Sheraton. With such an obvious liability at their doorstep, this location (downtown Brooklyn) should have been more forthcoming about the situation. I shudder to think what kind of treatment their "non-preferred" guests were getting! I cannot recommend this hotel given the current construction going on.
November 13, 2013
Rated 5 out of 5 by AKtravelor A tree grows in Brooklyn and a 4 star hotel
We had an excellent stay at the Sheraton. Brooklyn has changed lots of construction and places popping up. Excellent soundproofing in our room. Did not hear the construction across the street. The rooms are small but lots of light , good bed and everything works. Staff is friendly and helpful. The restaurant needs work. We came in a 11:20 am for a late breakfast. They no longer serving breakfast. No exceptions, nobody in the restaurant not a good sign. we looked at the menu burgers and main dishes. We ordered burgers with no chees and asked for salad instead of French fries. we got the salad in about 20 minutes and it was good. the burger came a 12:20 with cheese. A burger came at 1:00 without cheese. we were hungry and the burger was good. We got an apology from the waitress. No one came in while we were there. very disappointed. We never went back. That being said the Hotel with that exception was excellent. we had a club floor so we had a nice breakfast with fresh fruit there every morning. The location is near a couple of subway lines and we felt safe walking around.
June 1, 2013
Rated 4 out of 5 by Bballfan1 Guest Experience
The staff was wonderful. They made the stay so pleasant. They went out of their way to provide information for local entertainment and dining options. The hotel is within walking distance to the Barclay Center.
December 26, 2012
Rated 2 out of 5 by Mtv14 unpleant staff
the hotel staff defenetly needs some improvement. All the guest sholud feel welcome when checking in, staff is what makes the difference, specially when the property doesent have anything special by itself.
January 3, 2013
Rated 3 out of 5 by maxkool22 better pool hours
nice hotel but the pool hours are odd. only opened early in the am then after 5. the kids where upset (really upset) since we had promised them a pool after breakfast.
March 18, 2014