Rated 2 out of 5 by Rtkidd Needs a renovation; staff are great!
Can't sugar coat this one. After staying at 40 SPG properties worldwide (yes a platinum), I can tell you this property is in sore need of a complete renovation. While staff was great (and beds were comfortable) everything else is in need of a major renovation. The guest room halls were filthy with badly stained carpets and food smells throughout the hall way. Patios were cracked and guard rails were dirty. And what with the "no glassware" in the room. Come on, SPG, you can't rest on the location alone for your high category rating! Fellow members, you should look elsewhere for a hotel night.
June 19, 2013
Rated 3 out of 5 by santri1969 Good short stay hotel but facilities need upgrade
We stayed with family in 2 connecting rooms for 1 night before we moved to Kaui and the Big Island. Efficient hotel with walking access to donwtown Oahu. Hotel in severe need of renovation and upgrades - rooms worn out.
June 16, 2013
Rated 4 out of 5 by slim007 Great value
Wonderful staff!!! Great location!!
June 15, 2013
Rated 1 out of 5 by ActiveDutyMilitary Front desk customer service was awful
Although I am at the Gold Preferred Level..I was not placed on a Preferred Level Floor. We ate at the restaurant downstairs and after be seated we went to buffet bar only to return back to our table and the hostess gave our table to another couple...we were asked to move to another table. After checking out....my SPG Points to date have not been applied to my SPG account despite the fact numerous calls were made back to Manager!
June 14, 2013
Rated 2 out of 5 by ScottyDub Hotel needs a major remodel
As a longtime SPG member I was very disappointed with the hotel. It was run down, dirty and in poor condition overall. I stay exclusively with SPG hotels when I travel (3x/mo) and this is one of the worst Sheratons I have ever stayed at.
June 13, 2013
Rated 4 out of 5 by Ruby Four stays!
This hotel is a close to everything hotel with comfortable, clean rooms. The staff is welcoming and always seems to take the extra step to make your stay enjoyable. We have been to Honolulu often and this is our hotel of choice. Good food, good rooms, close to it all and a staff that really cares! What more can you ask for really?
June 5, 2013
Rated 3 out of 5 by DMITCH Noise in Rooms
Had to contact hotel operator (security) for noise neighbors (since wall insulation was non-existant). Noise continued well into the AM hours without security contacting room occupants to "quiet down". UNACCEPTABLE in "vacation paradise"!!!!
June 4, 2013
Rated 5 out of 5 by Elena The Best Service ever
We stayed at the Sheraton Princess Kaiulani this past weekend. We recommend this hotel to the entire world!! We have no words to express the beauty of our stay. June, at check was superb. Angie, our waitress is forever the best there is. Every time we stay at the hotel, she provides A 111 service Eric, our bartender makes the best drinks on the island, Lee, at the pool provides us with all we need. The nightly entertainment poolside is spectacular. Kaimana (unsure of the spelling) is spectacular. They provide a variety of music to keep all the guest entertained and singing. We have the highest compliment for the Sheraton Princess Kaiulani.
May 31, 2013
Rated 4 out of 5 by brown30 this hotel was ok.
Overall the hotel was ok.. for the most part the staff was friendly.. except the pool staff. They were rude.. when we went to turn our towels in and get new ones they ignored us everytime and continued to chat among themselves.. got very rude with another family for playing with a small ball with their two yr old son.. though it doesn't say anything about no balls in the pool area.. pool hours were crappy too. Only open till 6; 30 pm.. also our toilet backed up and couldn't get it to flush .. which of course sucked.
May 28, 2013
Rated 4 out of 5 by Ann40 Hotel met or exceeded expectations.
Bed was quite comfortable. Location is very good. View from our balcony was great. In general, room was kept clean. The hotel staff was very friendly and helpful. The hotel met or exceeded our expectations. Our primary complaint is that beverages in the bar were priced too high and served in plastic cups. Overall, we were very satisfied with our stay.
May 27, 2013
Rated 2 out of 5 by Taxchic22 Sheraton Princess Kaiulani
The rooms are very well worn and the faucets and bathtub spouts are always dripping water. The plumbing needs to be replaced in all rooms.
May 20, 2013
Rated 3 out of 5 by JWren Room comfort
Our room caught every noise and it was very noisy at night. Unable to get milk for coffee. We had 2 double beds instead of a king size bed although we had been told we had been upgraded. No ceiling light.
May 20, 2013
Rated 1 out of 5 by TheMan Worst Sheraton ever!
I never ever stayed in such a bad Sheraton before.
Very dirty carpet....furniture worn off...no wifi in the room....very noisy room...balcony was used off....total stay was terrible...would never recommend this hotel.
May 19, 2013
Rated 3 out of 5 by Nergie Could have been better
We returned to Princess Kaiulani hotel after our great stay in 2008. We were upgraded to Oceanview room and like the resort fee. Other than that, the stay was forgettable. Upon arrival, no one offered to help with bags until I had already brought them to the lobby. At checkout, the Starwood Preferred Checkout line took 30 mins to attend to me and then rather than pleasantly ask me my status, the young lady barked at me " are you gold/platinum" not even thank you for waiting or thank you for being lifetime gold.
May 18, 2013
Rated 5 out of 5 by Elsita37 Spectacular View!
Our first time to Hawaii and with our experience here we will certainly be back again. The beach is across the street, the shopping is all around you, just about everthing is walking distance and there is so much to do and see and everyone in the hotel is very helpful and attentive to your needs. Thank you so much Sheraton Princess Kaiulani.
May 17, 2013
Rated 3 out of 5 by Afig65 This hotel needs an upgrade
For the price of a hotel room, this place needs a serious upgrade. Talk about being dated! The only nice thing about our stay was the view from the lanai. The bathroom felt like a gas station bathroom. The fixtures were old and the finish on the shower fixtures were showing through. Tub didn't drain. No counter space. Small and hard to maneuver. No tables and chairs in which to eat a small snack . Wall paper and paint were outdated. Towels were hard and scratchy. Everything g screamed circa 1970's. Internet NEVER WORKED AND IT WAS FREE!!!!
May 17, 2013
Rated 1 out of 5 by SJF55 Worth Starwood hotel I've ever stayed in
I was completely shocked at what a run-down, out dated hotal this was. I spent two nights there on a business trip. Never never again. It made me question whether Starwood even cares. The in-house station on the TV says the Starwood is spending billions on hotel renovations. They need to start with the Princess Kaiulani.
There are 2 towers, one only has wired internet and the other only has wireless. I had to change rooms on my second night just to answer emails.
The resort charge of $23plus taxes is rediculous for the business traveler. For that charge you are provided wired OR wireless internet, not both: free breakfast and dinner for your child only and only IF you are traveling with a child under 5 years old; water and fruit at the pool and a towel. None of these fit my needs, yet I had to pay for the services.
The bathrooms are so out ot date I was reminded of my childhood in the early 60's. It know 60's is retro, but this doesn't speak to the best of the 60's. The finish was completely worn off the fixtures. The elevators are so old and slow that lines formed of people waiting to use the them. The halls are drab and worn. The air conditioner was surface mounted, not built in, and "hinden" behind a wooden louvered door. The AC unit was very dirty. There were two knobs on it, but had little effect on the temperature and no indication of what the knobs controlled. I took pictures of the room and only wish I could post those too.
The rooms are noicy. I could heard noices loud and clear from adjacent rooms and from the street.
On the positive side - The staff was friendly and the bed was clean.
May 16, 2013
Rated 3 out of 5 by Bill Looking Old
I like staying at Princess Kaiulani Hotel due to its location and have stayed there several times over the years, but it's time for the hotel to get a full makeover.
May 16, 2013
Rated 4 out of 5 by Windyn Gerat Waikiki Hotel
I like to stay ocean front but the costs have exceeded my budget! I will definately stay at the Princess Kauiulani again, the staff were very kind and friendly. I loved the hotel. Thank you so much!
May 14, 2013
Rated 2 out of 5 by AAIconferee Disappointing
On arrival, my reservations were confused and took some time to sort out. AMEX has 2 holds put on CC, three days to resolve and three trips to the manger's office. Hotel hallways were dingy a in poor condition. The room was fine, but the AC was very noisy. Staff I interacted with tried to be helpful, but could sort out problems effectively.
May 13, 2013
Rated 5 out of 5 by IslandLvr Best location and staff!!!
Not only is this hotel conveniently located right on the main street but the staff is amazing. From the front desk to the housekeeping staff. They are all accommodating and went above and beyond. The rooms are clean and spacious. The pool is clean and family friendly. They serve fresh pineapple twice daily and have live music show in the evening. I love staying here. I have in the past and will continue to do so in the future.
May 11, 2013
Rated 5 out of 5 by Barb88 Great Location!
Very comfortable, centrally located hotel. It's definately worth the upgrade for the deluxe ocean view. Staff was very accomodating when we had a request.
May 10, 2013
Rated 2 out of 5 by utes poor service
my first stay at Sheraton could be last
May 8, 2013
Rated 2 out of 5 by Tracy63 SPG Category 5???? Are you kidding me?
Tiny pool. OLD, OLD bathrooms and showers. Frayed, dirty carpets in rooms and hallways. Even from the 27th floor, the street noise was really loud because of single pane windows and sliding glass door. This place needs a MAJOR renovation. Category 5 in the SPG program??? A resounding and absolute NO!!! Do NOT waste your hard earned points!
May 5, 2013
Rated 2 out of 5 by Traveler Not my typical experience
I travel alot and I usually prefer to stay at this hotel. Usually I have an excellent experience, however this stay was not the best. I was upgraded to a suite which I was ecstatic about. I was out most of the day, but when I came back I found that the room was infested with Mosquitos. I tried to call down to the front desk but neither if the phones worked in my room. I proceed to kill at least Dow dozen Mosquitos before I lost count. I had to get up at 3:00am so I went to bed around 8. At about 9:00pm my fire alarm started beeping because of low batteries. A maintenance person came up to fix it, but this was but a great stay to say the least. I told the front desk attrndant at check out and wasnt even offered an appology. He just saud "ya, its humid so there are misquotos". Hopefully next time will be better.
May 4, 2013
Rated 1 out of 5 by Yvan56 Gross
Worst starwood property by far. My room had hundreds of bugs (flies, mosquitos, fleas), the tub had not been cleaned in years, some blood on the wall, hotel hasn't been updated in decades, no valet parking (instead you have to park in a dumpy garage behind the kitchens), staff was clueless on many things (although they did give me a fruit basket...which attracted more bugs). Just a terrible hotel property.
May 4, 2013
Rated 4 out of 5 by lanai13 only issue was smoking
The hotel did not meet my needs at first because, there was no response to my complaint of my neighbor smoking on the lanai. Apparently, security can not intervene if they smell no smoke in the HALLWAY. However, after I called again to complain, they changed my room and gave us free breakfast coupons. It's too bad this hotel is not able to enforce non smoking on the lanais.
Also when I booked the hotel it was not clear to me that the resort fee was a DAILY fee, and not just a one-time fee for my free night paid with points.
May 1, 2013
Rated 1 out of 5 by nealnyc Worst hotel experience
Room looks like 1970's Miami Beach decor, and its all original. Carpet was worn and had holes. The worst part was the service. The first two days of my stay the housekeepers came in my room despite the do not disturb sign on the door. The first day they just put the DND sign back behind the door. The second day they must have taken it because it was nowhere to be found. I was not in the room when they came in, but I did not put anything in the safe as i would have. There was money, laptop, ipad etc on the desk. When I called the housekeeping manager they acted like it was no big deal and they said they would take me off the cleaning list for the next day. Then they would not give me anything later than 2PM checkout on any of the three rooms I had booked and I have gold status. Then after I checked out I found out they offered 3PM to someone who was traveling with me who had no status. Just poor service at a below average hotel. Also Honolulu PD seems to allow "women of the night" to use the corner of the street so be advised they are there every night. Seems to be a shady part of the strip.
April 27, 2013
Rated 1 out of 5 by Arwest The Most Outdated Hotel I've stayed at in Hawaii
The Hotel is like stepping back to 1970. As an Elite SPG member you are offered nothing to make you want to stay at this hotel ever again.
April 25, 2013
Rated 3 out of 5 by AlohaMahalo Review
The Lobby and pool area are beautiful. A Jacuzzi would be nice. Rooms are in need of paint, updated fixtures, and microwave but clean. Wireless not available in all rooms was disappointing. The concierge staff was unfriendly and unhelpful. I would stay again because of the location.
April 25, 2013