Rated 4 out of 5 by Mipou1 Best bang for your buck (SPG points)
The staff made all the difference. All our needs were quickly accommodated (i.e., provided extra bed and extra comforter) and despite not being able to upgrade my room as a gold spg member, I was given points and free breakfast for all members of my party. I stayed at this hotel 6 years ago, and definitely plan on returning again soon.
September 6, 2012
Rated 4 out of 5 by CKP1 Nice Hotel
We enjoyed ourselves for our short stay. The hotel was nice, the view from our room was beautiful, and as usual we love the fact that Sheraton is pet friendly. Other than the fact that it was quite chilly for the middle of May we had fun and wish our time there was a little longer.
May 19, 2014
Rated 4 out of 5 by lisa6 couldn't here the waves
everything was perfect but we stayed in the new sweets in front of the new pool fountain ....i would of liked if you would stop the fountain at night to be able to here the ocean at night!!!! we were counting on hearing the waves at night but we could only here the fountain ...beside that it was perfect like usual ...tahnk you
September 19, 2012
Rated 4 out of 5 by BeachGuy27 Nice hotel on oceanfront
Great hotel on the oceanfront. Overall, looked very nice and new. I would suggest more attendants at the front desk as one person isn't enough. Higher rooms have best view of ocean. Beds were very comfortable, bathroom, while small, was nice and clean. Would like to visit again in the summer when the outside bar area is open.
September 30, 2013
Rated 5 out of 5 by Chris66 Very nice hotel
I enjoyed my family vacation at Virginia Beach Sheraton. Our suite was very clean and staff accommodated our requests promptly whenever we needed something. I plan to come back next summer with the kids!
June 16, 2014
Rated 4 out of 5 by SusanandBob This hotel is a great location for family fun!
A beautiful facility right on Virginia Beach's boardwalk provided the setting for a wonderful weekend. The staff were extremely friendly and made us feel like family, and the food in the restaurants was very good and reasonably priced.
June 4, 2014
Rated 4 out of 5 by BAM13 Virginia Beach Sheraton
Breakfast wasn't very good and the waiting staff is very slow. Glad my room included breakfast. This one did allow animals and it did not help with my daughter's allergies. Might I suggest certain floors should be animal free. The pool did needed to be cleaned daily. Beside that, loved my stay and the room was very clean.
July 21, 2013
Rated 4 out of 5 by TravelingMan Business Trip with a beach bonus..
I have stayed at this hotel a few times, it has always been pleasant enough. This time I was able to stay during a nice summer night. Great food, great view, great service.
June 21, 2014
Rated 5 out of 5 by Dek17 Right on the beach!
Pleasant & helpful staff. Small Refrig & microwave in room. Great beach hotel!
July 5, 2014
Rated 2 out of 5 by netta010 this hotel was very dusty
I have never been to a sheraton like the one in Virgina Beach. Everything was dusty, the plants had not been wiped down in years, carpet was nasty, breakfast was horrible, the bathrooms are super small. For the amount of money they charge is not worth it at all. The only thing I can say good is that it's on the beach.
May 26, 2012
Rated 4 out of 5 by VanessaPro First time and I will go back!
I came to VA Beach for the first time with my family. Being a loyal SPG member and knowing I could trust reviews and hotel qualifications, I figured this might be a nice place for a family, beach vacation. We were not disappointed. The hotel and staff exceeded expectations. The location was wonderful! We will return!
August 19, 2012
Rated 5 out of 5 The best staff on the coast!
I checked in late, after a long day of travel, and was pleasantly surprised at how the staff made me feel. Typically associates on the overnight shift aren't the most pleasant, but that wasn't the case at this hotel. It made all the difference and I will always choose this hotel first when I return to VA Beach.
November 7, 2012
Rated 3 out of 5 by mama1968 This hotel has great potential
Clearly, this hotel has invested in improving rooms and has great potential. The beds are comfortable, new linens, and charming. The shower took 5 minutes to warm at 7 am on a Saturday. Unfortunately, the walls are thin and I was awakened multiple times by the room next door and people in the hallways.
The staff was mixed in terms of hospitality. The first receptionist could not see that I had reserved one of my rooms for two nights. She told me she would get a manager to approve this. Instead, she helped another customer and called the manager to help that customer! I approached an assistant manager who graciously helped me. The breakfast has great variety. Some of the fruits were great and a few (pineapples and melons) were aged. Beautiful window in breakfast area with great ocean view and fantastic location on the boardwalk. Too bad the renovation of this room had poor finishing touches (wallpaper seams in middle of a post for example). Sadly, housekeeping mistook my white nightgown hung on a bathroom hook for a towel, and management has not yet contacted me about this. Overall a decent hotel for VA Beach at a premium price. We loved it because of the location for our kids.
June 29, 2014
Rated 5 out of 5 by Zack52 2014 reunion
Our large reunion group had a most enjoyable visit at the Sheraton Virginia Beach. The accommodations were very comfortable, the food was excellent and our banquet was outstanding. We will certainly return to this Sheraton hotel again when we are in Virginia Beach.
May 5, 2014
Rated 5 out of 5 by TravelGA The feature I loved the best was the ocean view.
I enjoyed hearing the waves. It was so relaxing and it helped me sleep. Because of the events I attended. I didn't get a chance to see any of the events/attractions. I planned to visit again soon to take in the nightlife and other attractions.
May 20, 2014
Rated 3 out of 5 by Novamom Not what I expected
My reservation was not honored. I reserved and ocean front room and was almost put in an ocean view room. The staff lost my car keys and it took them over an hour to find them. The staff did apologized for the misplacing my car keys. the suite was not very clean. The hotel is nice and the location is great.
August 22, 2012
Rated 4 out of 5 by 63yrtraveler Waterfront hotel at Va Beach
Beautiful waterfront hotel with luxury rooms. Because we were there during "Off-season" the staff seemed to be mimimal and it took a few minutes to be waiting on checking out, getting valet, no bellhops, etc. We did not eat at hotel. While we had no problems, during busy season, traffic could be a problem.
December 10, 2012
Rated 4 out of 5 by Matt17 Bill
Hotel was great. However, disappointed at checkout because they tried to charge more than what was agreed to when we booked. They made it right, but it was embarrassing to have to argue our case. We would have liked to see the quoted price be included in the email confirmation.
April 18, 2014
Rated 4 out of 5 by Emerson Comfortable, convenient hotel
Nice, comfortable room, although did have to move rooms as first room allocated was not up to expectations as it didn't have a balcony and was directly next to the pool.
Restaurant had same menu each night we were there (5 in total) and on more than one occasion our bill was wrong and had to be corrected.
August 25, 2012
Rated 3 out of 5 by rick1745 rooms nice but
Breakfast at the Aqua VI resturant was cold, Service was below average. Had unreasonalby long wait for food delivery.
Also the Hotel advertized 500 starpoints per day for not having maid service. the extra 2000 points were not on my checkout recipt, and no points at all are posted on my starpoints page.
October 1, 2012
Rated 4 out of 5 by Plagedad Cold showers
Had to take several cold showers in the week I stayed here. I guess everybody was showering at the same time at certain times of the day and I had no hot water in the shower. Also it took 3 trips to the front desk to get my door key to work properly.
May 12, 2014
Rated 5 out of 5 by review864 great view and staff
Typically look for Westin, Aloft so sheraton was not my normal stop and was pleasantly surprised. Nice room and view and great staff.
Music too loud for dinnertime, More appropriate for late night, Decide to dine elsewhere
May 27, 2014
Rated 2 out of 5 by SHBPA The Room
Bathroom was very small. Lavatory faucet was loose in countertop. Bath tub/shower valve was loose in wall. Tub faucet was moldy. Room had some dead flies laying about. Hot water took forever to get...probably because the hotel was almost empty during this stay.
Bed was Comfy. Staff was nice.
March 6, 2014
Rated 4 out of 5 by Ridley74 Excellent location, great service
I have come to Virginia Beach quite a number of times in the last 2-3 years, and have stayed at the Sheraton every time.
The location is right on the boardwalk, and close to everything. Rooms are spacious enough, though bathroom is a bit small. The air con unit needs some improvement, because the thermostat is not sensitive and the unit blows right at your head at night. The room is either too cold or too hot. Open the balcony door only if you want lots of insects to fly in.
The front desk people are excellent.
Free valet parking as well which is a plus.
They treat PLATS very well. We get free breakfast everyday, as well as the welcome points. However, don't really expect upgrades (we've never gotten one).
The room has a good sized fridge, a microwave, and coffemaker. Even has inroom safe. Very nice. If not for the air con unit, I'd give it a 5-star.
The restaurant is ok. Service is great, but food is so-so at best.
This is certainly the first hotel I look at for my next visit to VB.
May 17, 2013
Rated 4 out of 5 by gfinke Upper Tier Hotel on Beachfront
We had a great stay. We stayed in one of the cabana suites which was plenty of room for 5 of us. The room had a great ocean view, locatied right on the boardwalk and the staff was very courteous. This is one of the nicest hotels on the oceanfront. The kiddie pool was also great for our 5 year old.
August 1, 2013
Rated 5 out of 5 by Fam5 Great Staff
The staff at this hotel is incredible. They go above and beyond to meet your needs. Very reasonsably priced for what you get compared to many of the hotels in the area. It is not fancy, but nice and comfortable. My only complaint is the restaurant - the food is good but the kitchen is very slow,
December 2, 2013
Rated 5 out of 5 by Donny777 Vacation
Staffs at the front desk were helpful when we checked in. We had a very relaxing stay and my wife loves the bed. Kids loved the pool and the beach.
June 17, 2014
Rated 5 out of 5 by Roberts5 great time - home away from home
wonderful time - enjoyed so much the Beach Music Cruise-In - Sheraton staff is always so accommodating - Fusion Bar people are the best on the beach and our waitress - Stephanie - was awesome - looking forward to coming back soon
May 19, 2014
Rated 5 out of 5 by GregM9270 Great choice for VA Beach
This hotel has a great location, just down the boardwalk from the center of the action, so if you want to see a band you can take a short walk, but if you want to sit on your patio and listen to the ocean you can do that. Very friendly staff from the front desk to bartenders and waiters/waitresses. Once suggestion for improvement in the room would be to move the refridgerator (which was genorously sized, a big plus) out of the cabinet to make room for more storage of clothes. Free wifi worked great. The new parking garage accross the street is super-convenient, making it very easy to bring our beach stuff from car to beach. We loved the restaurants, which were never crowded. Disapointed that the outdoor restaurant, Cabanas, was closed a couple of nights. The fitness center was nice with a full set of dumbbells and a resistance training machine to go along with the standard cardio machines you see at most places. You can run on the treadmill while watching the people pass on the boardwalk. Nice!
June 28, 2013
Rated 4 out of 5 by JKLA My stay was too short!
I only stayed one night, unfortunately. The hotel staff was incredibly helpful and responsive. My bed was so comfortable and I loved having a balcony overlooking the oceanfront. The in room coffee was great and having a refrigerator in the room was perfect!
Wish I could have stayed longer.
October 31, 2012