Rated 2 out of 5 by BGSB Noisy. Impolite staff.
Location is good. Lively neighborhood, shopping & restaurants.
I have to stay here often, due to my company policy/rate agreements - it's a block space hotel for us, not much choice.
Very busy and noisy due to convention center proximity and frequent events (think Animie convention attendees in all their comic character outfits glory going up and down the elevators).
Staff is indifferent and not very considerate. As a Gold member on the verge of Platinum, get no consideration for upgrades. Generally cold front desk - it's ok to smile once in a while.
Once was checked into an already occupied room! Scary for the people and me when I walked into my room at 11:30pm, to find others sleeping there.
No in-room dining as of Mar 2014, due to construction, it is closed.
Rooms are inconsistent in size & amenities, some times there is only one towel, and bare minimum toiletries. Other times, had soiled towels. Housekeeping is very bad. Though they do send stuff over promptly when you call.
March 22, 2014
Rated 5 out of 5 by getteedoff Try the Club Lounge
I was in town for a conference (at another hotel) but selected Sheraton because I had accumulated enough SPG points for a free night. Sheraton was promoting their Club Lounge so I gave it a try. I was NOT disappointed. We were given a room on the 29th floor overlooking the Charles River. The Club Lounge was open all day with snacks and drinks and even included breakfast and (heavy) hors d'oeuvres each day.
The hotel is in a great location: walking distance of Fenway and several “T” stops (a must when in Boston).
September 25, 2012
Rated 5 out of 5 by BobB67 Great Room
We were in Boston to attend a funeral, so we did not spend a lot of time at the hotel. However, the room was clean and comfortable, and well appointed. All the staff were superb and extremely helpful. We really enjoyed the breakfast buffet with eggs cooked to order. The only thing I didn't care for was the $47 Valet charge to park the car. We would stay here again.
March 11, 2014
Rated 5 out of 5 by JohnsonSPGFan Perfect way to explore Boston's Back Bay
My wife and I enjoy taking our children to the Boston Sheraton. We just went for our second visit in three months. It started pouring rain, but since the Boston Sheraton is intelligently connected to the Prudential Center and other shops and restaurants, that was of no concern to us. When we saw all of the Red Sox Fan's heading off to Fenway Park, we thought of planning a third visit to experience a ball game with the kids. However, this stay we focused on relaxing and swimming. The swimming pool is clean and kid-friendly and the workout room is clean and has state-of-the-art equipment. I've traveled far and wide to grow my business, and I'm confident in sharing my opinion that this hotel is a great place to stay for business and to unwind and relax with or without the children.
September 11, 2012
Rated 5 out of 5 by GirlsThree Excellent hotel
Excellent stay at a wonderful site. Everything close by, including shopping. The staff was friendly.
April 1, 2014
Rated 4 out of 5 by Mrst100 Nice hotel
The staff were very accommodating and professional. The room is very nice. We had a suite with access to the club lounge. I would have liked more services in the lounge.
March 29, 2014
Rated 4 out of 5 by Betty123 Great location
Central to a many Boston sites and shopping. All staff were pleasant and very accommodating.
March 31, 2014
Rated 5 out of 5 by FenwayFoodies75 Fenway Getaway
We came up for a weekend to enjoy the town and visit the area around Fenway Park. We loved the location. The room was comfortable. The club room was inviting. The only disappointment was the food offerings. During "cocktail hour" in the clubroom hot food that was cold and unappetizing, no coffee in the machine (a mocha latte turned into foamy hot chocolate), and the Sunday buffet in the hotel restaurant that stopped having flames under the sternos at 11a in spite of a 12n closing time.
December 16, 2013
Rated 5 out of 5 by 1MusicLover Excellent in every way
My son and I stayed at the Sheraton Boston during our visit to one of Boston's music conservatories. We found the hotel to be very welcoming in every way. Our room was clean and comfortable, and had a lovely view. The breakfast was all you could ask for, and there were plenty of good dining options in the area. We would definitely recommend this hotel and look forward to another stay.
March 2, 2014
Rated 5 out of 5 by Greenlady31 Another Great Stay!
The Sheraton Boston is my go to hotel when I travel to Boston. We have stayed at this hotel numerous times and have always had a pleasureable experience. The staff is very friendly and accomodating - our room is very comfortable and clean and we have been very fortunate to overlook the Charles River 90% of the times we have stayed- which is wonderful to look out our window at night and see the lights of the city and over to Cambridge and also to see the sunrise. I highly recommend this property.
October 1, 2013
Rated 5 out of 5 by rfymd A4M conference
this was one of many conferences i've attended with A4M. Compared with the gaylord hotel-Florida, The Aria-las vegas, and the Venetion-Las vegas this was the most perfectly organized, the food was superb, the pastries for breakfast were exquisite, and the staff were, by far, more attentive and friendly!!!
anything i asked for was quickly and genuinely handled with friendliness that was not fake. I applaud your excellent extablishment and staff and look forward to returning some day.Well Done!!!!
September 22, 2013
Rated 4 out of 5 by Dancemom44 Met Expectations
I was very pleased overall. The staff was very courteous, the room was comfortable.
I did specifically request a room away from the elevator and ice machines - and of course my room was the closest room to the elevator and ice machines. Besides that I was very happy here.
March 19, 2014
Rated 2 out of 5 by Jessica11 This Hotel needs work
The bed in room was comfy but the wall was so thin you could here the people next to you, also waiting for the elevator's was a nightmare. Some of the staff was friendly. The pool was cold and no hot tub.
March 24, 2014
Rated 4 out of 5 by chechago1020 I Love it except ......
I love everything about this hotel - location most importantly - the size of the room - cleanliness of the room - and customer service is superb! Only downside is the elevator problem and also the bathroom - i thought the tub had a stain but its cracked in small spot also the wallpaper is peeling off . If you have access to the LOUNGE is a Big Plus - They have delicious food there and very cozy - so for those who wish to stay - I highly recommend an upgrade for lounge access - it's worth IT :)
October 11, 2012
Rated 5 out of 5 by Mac2014 The hotel is pet friendly
I attended a national nursing conference and was able to bring my husband and West Highland Terrier. You made all of us feel so welcome. Thank you to our housekeeper who fussed over my dog every morning. He loved her! We had 5 GREAT nights and will come back but next time for fun.
March 16, 2014
Rated 5 out of 5 by Rvkplat Excellent Hotel!
I stay at this hotel several times a year and always enjoy my stays. This hotel is extremely well run and they have several associates that have been here for years. The club lounge is one of the best I have had the pleasure of using. The attendants especially at breakfast time are extremely helpful and caring. The accommodations are always well maintained. I would recommend this hotel to anyone in the Boston area weather for business or leisure .
January 26, 2014
Rated 4 out of 5 by mcmbam Great Location & Comfort
This hotel is in the best location for Boston - amidst exciting Back Bay, and it provides excellent service, comfortable rooms, and responsive staff. We return to this hotel quite often - it is our first choice in the Boston area - this time we had a problem with the shower not working. A quick phone call to guest service yielded a very competent mechanic who promptly fixed the problem. My gold spg status afforded us an upgrade and late checkout, which were wonderful for New Year's weekend.
January 4, 2012
Rated 2 out of 5 by jjjjjjj Needs updating
Convenient for conventions since it is attached to the mall/convention center but compared to other hotels at this price point, I would choose something else and walk a little. Old bathroom, tub could not hold water, clunky TV. I prefer the down or down-like bedding most other places have at this level. This bedding felt like it had cheap synthetic stuffing. The shampoo and conditioner also seem subpar. If all Sheratons are like this one, I will stay at another hotel brand in the future.
November 6, 2012
Rated 4 out of 5 by teebee good location / escellent service
Joseph at the front desk was very professional and courteous. Not a great dining place so I would suggest seeking other restaurants in the area. Staff all very friendly and accommodations are what you expect from Sheraton.
March 19, 2014
Rated 5 out of 5 by jmaria Convenient & Friendly
I have stayed here a few times for access to the hospitals in Longwood and recently to attend a concert at the House of Blues. When traveling with my family they've been responsive to insuring two rooms were connecting -- even when I did late check in. They're doing some work on the lobby level facilities but have lots of explanations and alternatives.
February 27, 2014
Rated 3 out of 5 by RP56 Not what I anticipated
The room, although clean and comfortable, was extremely small, even the doors to the room and bathroom were smaller than normal sized-doors. The view from my room was horrible. A brick wall, and below the air conditioning unit for the building behind the brick wall. Very little sunlight, or any view of Boston. The chair in the room was clearly well-worn and needed replacement. Not at all like the pictures online. Best thing was hotel being adjacent to the convention center.
October 2, 2013
Rated 4 out of 5 by return15 Comfortable
The room was comfortable and clean. The front dest, although extremely busy and needing more staff, was professional and very helpful. The evening cocktail and continental breakfast on the Club Floor was disappointing in two areas. Although, wine and beer were available we prefer an evening cocktail. A professional bartender was present, but did not have the product available to her. Most hotels we find the Club floor has at a minimum hard boiled eggs and yogert in the protein in the morning and many time there are scambled eggs, smoked salmon, etc. I think cereal, fresh fruit, and pastries are inadquate these days. Even the chain motels offer a more extensive continental breakfast. Also, I would not have been so disappointed if the front dest did not say there were eggs or another hot dish besides hot oatmeal.
September 8, 2013
Rated 4 out of 5 by slbARNP Great location
I stayed at this hotel for a conference that was taking place at the Hynes Convention Center. Overall I was satisfied, but not blown away. The hotel had a great central location - easy access to the T, walking distance to Fenway, numerous bars and restaurants, and the convenience of the attached mall. The hotel was undergoing some significant construction and/or updates while we were there, so several elevator lobbies were partially blocked by workers. The room was fairly comfortable, although the bathroom was quite small and tight. Certainly not a bathroom for 2 adults. I read several reviews of the fitness center before arriving and I was a little disappointed when I actually saw them for myself. I visited twice, about 7:30 a.m. both times. All of the cardio equipment was taken except for 1 treadmill which was apparently out of order. I was expecting something much larger scale based on the pics and reviews. The indoor pool was fine - nothing spectacular. Overall my experience was good, not great. I would probably stay there again, mostly for the location.
March 15, 2014
Rated 4 out of 5 by Kell8585 Everything but the room was great!
The lobby, the staff, all excellent! BUT, the room did NOT meet up to the standards that I read on your website! The bed was not comfortable at all. The Room was rather dated, and needed to be renovated, due to torn lamp shades, stained/dirty wallpaper in the bathroom, old furniture that was worn and tattered. It worked for our work meeting, but knowing that there is another hotel close by to the convention center I would go there in the future, unless you re-do your rooms.
December 10, 2012
Rated 4 out of 5 by susancmg Good convention hotel
Business purpose was achieved, and CS, Reservations and PSAV staff were great.
S Tower rooms are gorgeous. N Tower rooms and suites need more LIGHTING and updating.
March 19, 2014
Rated 4 out of 5 by tireddancemom The only annoying thing...
I left my i-phone 5 charger in the room bc I was so stressed about the elevators and getting all my stuff down to the garage and then get to where I needed to be on time. I had two loads and the first elevator trip from garage to 29th floor took 40 minutes. I am not sure what is going on but I would be in them, the 29th floor was lit and then it would just go off. I ended up being so rushed that I never got to do final check of room! Otherwise, nice stay.
December 9, 2013
Rated 4 out of 5 by BP2211 Nice Sheraton in a Great Location
The Sheraton Boston is in an excellent location, in the Prudential Center. The hotel was renovated a few years back and is in good condition. The rooms are nice and modern. The club lounge is very nice. Other portions of the hotel are currently undergoing a renovation.
March 9, 2014
Rated 4 out of 5 by trina607 Great Hotel at great price
My boyfriend and I stayed at the Sheraton in Boston for his 40th Birthday. It was the perfect location. In walking distance of plenty of shopping, restaurants and bars. We were able to check in early with no problems due to a snow on the horizon. Pool and sauna were great. Gym looked nice although we did not use it this time. Checkin was quick and checkout was so easy. The valet had our car back to us in 10 mins. We will stay here again in the future.
December 16, 2013
Rated 5 out of 5 by bob1008 This hotel never fails to please.
I recently started to stay at this hotel more frequently. For some reason, this is the most comfortable, relaxing, and enjoyable hotel that I have stayed. The staff goes out of their way to be friendly and accommodating. I travel here both for work, and when I just want to take a weekend off to relax. The rooms are immaculate. The beds are the best. And the staff values your business. Obviously this hotel manager knows what it takes to keep guests coming back.
October 26, 2013
Rated 5 out of 5 by LDMassachusetts Home Away From Home
Sheraton Boston is our home away from home. We live just an hour away from Boston and, if we have the points, we always opt to stay there instead of driving home after a night activity in the city. The club lounge is excellent and worth the extra $25 charge. The lobby bar is excellent; love the fresh flowers from Winston's! We don't love the restaurant, but it doesn't matter since the location gives us so many options. Being close to Summer Shack is an added bonus!
July 11, 2012