Rated 5 out of 5 by LittleRicky Good place to stay with pets
Have been here a few times. Great location near Copley Square, a very desirable place to stay in Boston. With recent upgrades, hotel facilities meet expectations. Nice view, nice bedding, everything functional. Our small chihuahua was allowed to stay free of charge.
June 29, 2014
Rated 2 out of 5 by Roland00 Some great parts, some disappointments
I had a 1 bedroom suite in the Boston Sheraton hotel for 1 night and was grateful for my short stay. Good points: check-in/check-out was flawless, room decor is nice, and room was perfectly clean. Bad points: only one of the two rooms' thermostats worked, only one of two TV remote controls worked, 3 calls to room service went unanswered, and room layout is terrible - bathroom door clears the front of the toilet by less than 6 inches, other doors in entrance bump each other, closet tiny... Over all not a good value and one I won't repeat.
October 29, 2012
Rated 5 out of 5 by WSAmom A great stay at the Sheraton Boston Hotel!
We were in Boston for a convention at the Sheraton Boston Hotel and we loved staying there...we would return to this hotel for any visit back to Boston! The location was perfect...the Prudential Center shops & restaurants, close proximity to the "T", beautiful neighborhood to walk around. The hotel itself was also lovely...very clean and bright rooms and common areas, great pool and a Starbucks! The staff was also very accomodating. My son lost his cell phone in the convention area and it was found by a member of the housekeeping staff. Someone called me on my cell to report that they had found it and then they delivered it to our room...kudos to the housekeeping staff for such great service! We would highly recommend this hotel for a stay in Boston!
July 10, 2012
Rated 3 out of 5 by Doglover89 Bedding a problem
We were in a double room and the duvet/blankets were either dirty or moldy. When held up to the light there was dark brown moldy looking spots all over the blanket in each small stitched square on the blanket. Disgusting. Other than that location was great. Concierge services were very helpful. Loved the Starbucks right in side hotel.
June 20, 2014
Rated 5 out of 5 by KCD145 Friendly staff
I have stayed at the Boston Sheraton a couple of times. The staff are very attentive and friendly. My last stay we were upgraded to a suite with one bed and a couch with a pull out bed. I would not recommend the sofa sleeper. It was very uncomfortable. I also would have liked a fridge, but there was not one.
June 22, 2014
Rated 4 out of 5 by JohnB13 Out of control breakfast cost
The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet.
June 23, 2014
Rated 4 out of 5 by Tony4469 Good Location in Downtown Boston
Hotel is in a great location in Downtown Boston. Close to many attractions where you can walk to them. Side Bar staff was great.
July 2, 2014
Rated 1 out of 5 by tett Billing Issues
I stayed at this hotel back in March as part of a conference for work. My employer sent a check ahead of time for my room and my credit card was to be on file for incidentals only. I was dismayed to find 500 dollars charged to my account a month following my departure, which I was not made aware of on check out. I have called to speak to the reservation and billing departments about this issue, and have now been waiting 10 days for a return phone call. I am incredibly disappointed.
May 5, 2014
Rated 5 out of 5 by Sixaces Great location.
Very comfortable with good service. Good location for seeing Boston.
July 3, 2014
Rated 5 out of 5 by FenwayFoodies75 A favorite place to stay in Boston
As always, this hotel does not disappoint!! The proximity to everything we want to see and do is perfect. Cannot wait to come back.
June 30, 2014
Rated 3 out of 5 by cater2me Experience
I checked into my room and found a dirty washcloth in the bathroom, no clock and fan/AC didn't work well at the beginning.
Room is very small - like NY hotels. I was actually surprised. However, I was at a conference at the hotel and adjacent convention center, so the location was ideal.
Staff aren't too welcoming. Housekeeping broke through the DND a couple of times I was in the room. Houskeepers were yelling at each other down the hallways, making it difficult to sleep in one morning and work on other occasions.
January 16, 2014
Rated 5 out of 5 by jimjan14 service and comfort exceptional
I want to express my compliments to Brenda Fitzgerald the front office manager and Steven Tainh of the restaurant staff for their wonderful service during our 50th wedding anniversary.
June 25, 2014
Rated 2 out of 5 by Calgal9 Not thrilled.
We stayed here twice, three nights apart. We were very happy with our first night. The friendly receptionist gave us a room with a view of the Charles River, and the room price was reasonable. One problem was that the bed was very close to the wall on one side, and it's good my husband is very slim so that he could get in and out of bed. When we came back for the second night, at a much higher price, we were not so happy. The receptionist told us we were being given a newly refurbished room. That may have been true, but it was also right behind the bank of elevators, which we weren't warned about. After hearing the noise, my husband went downstairs and asked to be moved, but she told him that we had come late and there was no other room available. Is it hotel policy to save the worst rooms for those who arrive late even though we would've been charged full price even if we didn't show up? Was there truly no other room available? All night long we heard the elevators going up and down intermittently, which was very disturbing. Also, in order to get wi-fi in our room, there was a charge of $9.99 a day, which was why the lobby (free wi-fi) was full of people on their devices. We will book elsewhere next time.
June 29, 2014
Rated 4 out of 5 by Nickname310 Good hotel
I greatly disliked the push from front desk personnel to not have daily servicing of my room. It really was annoying. Truly I did not want the points as I typically stay at other hotel chains. Though the Starbucks credit was listed as another option in lieu of points, it was not clear on the card one hangs on their door how to make that happen. My lamp and clock did not work and I really did not know how to get them fixed as no one was coming into my room. Next time I would get daily room servicing.
March 14, 2014
Rated 3 out of 5 by James84 Bedding
The bedding was extremely stiff and scratchy.
June 30, 2014
Rated 2 out of 5 by Boston2345 Some good, some bad
Air conditioning was not working, there was no fridge in the room, beds were uncomfortable and sheets were very loud and rough
Good central location, easy to find, easy to get to, good local restaurants and shops
June 23, 2014
Rated 5 out of 5 by getteedoff Try the Club Lounge
I was in town for a conference (at another hotel) but selected Sheraton because I had accumulated enough SPG points for a free night. Sheraton was promoting their Club Lounge so I gave it a try. I was NOT disappointed. We were given a room on the 29th floor overlooking the Charles River. The Club Lounge was open all day with snacks and drinks and even included breakfast and (heavy) hors d'oeuvres each day.
The hotel is in a great location: walking distance of Fenway and several “T” stops (a must when in Boston).
September 25, 2012
Rated 5 out of 5 by KPS627 Great Hotel, Great Location
Beautiful hotel, friendly and accommodating staff
June 30, 2014
Rated 5 out of 5 by Cz24 Excellent stay
I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history.
May 31, 2014
Rated 3 out of 5 by Packers1 First time disappointed in a Starwood hotel.
Red mold on wallpaper in bathroom plus evidence of a past water leak.
June 29, 2014
Rated 5 out of 5 by makingithappen Good Business Hotel
Stayed for the 3rd time at this property and was pleased once again. The SPG upgrade was a nice touch and I had a great room to work in etc. The business center and very conveniently located FedEx Office is a bonus and helped me prepare for a meeting last minute.
June 18, 2014
Rated 4 out of 5 by RA13 Sheraton Boston
Nice hotel and good for SPG members watching business budgets. Room was nice with good view. Mostly clean. Housekeeping/Vacuuming could have been a bit better. Showers are very weak with extremely suppressed water flow. This was worst room feature. Polite staff always greeted me quite nicely. Starbucks always a nice feature in hotel and proximity to Pru and other shopping/dining is very good. Dining area felt tight and a bit dated but again service was solid.
April 30, 2014
Rated 5 out of 5 by JohnsonSPGFan Perfect way to explore Boston's Back Bay
My wife and I enjoy taking our children to the Boston Sheraton. We just went for our second visit in three months. It started pouring rain, but since the Boston Sheraton is intelligently connected to the Prudential Center and other shops and restaurants, that was of no concern to us. When we saw all of the Red Sox Fan's heading off to Fenway Park, we thought of planning a third visit to experience a ball game with the kids. However, this stay we focused on relaxing and swimming. The swimming pool is clean and kid-friendly and the workout room is clean and has state-of-the-art equipment. I've traveled far and wide to grow my business, and I'm confident in sharing my opinion that this hotel is a great place to stay for business and to unwind and relax with or without the children.
September 11, 2012
Rated 5 out of 5 by turtle1 Special effort, personal touch
Staff was helpful and personable. Found a shirt I had left in another room while moving to a new one. and delivered it to me. Mario at front desk was especially accommodating.to our wishes for a very nice room.
June 20, 2014
Rated 4 out of 5 by LawyerRay100 Front desk
Excellent service and help at downtown Boston Sheraton. Tipped me to taking shuttle from nearby to airport - cost $5 & it was a fast trip to Logan airport.
June 23, 2014
Rated 5 out of 5 by GM63 awesome stay
I travel to Boston often and try to stay with Starwood. The Sheraton Boston is one of my favorites. My recent stay on Valentines weekend was higlighted when Chandra upgraded me to a river view club room. She was awesome. Beautiful view!!! and room. The only negative was that the bathroom was very small. This hotel never disappoints. I also judge a hotel by the fitness facility and the one here is outstanding: quality machines, large number, and nice weight room.. Look foreward to returning
February 17, 2014
Rated 4 out of 5 by ktl10 Great location. Great features.
The hotel is in a perfect location for great restaurants, shopping and night life. Great service from the staff.
June 23, 2014
Rated 5 out of 5 by chrisg927 Best Hotel in Boston
The servcie was excellent and they are pet-friendly which means we could bring our dog with us. We had a lovely time.
June 23, 2014
Rated 5 out of 5 by Greenlady31 Another Great Stay!
The Sheraton Boston is my go to hotel when I travel to Boston. We have stayed at this hotel numerous times and have always had a pleasureable experience. The staff is very friendly and accomodating - our room is very comfortable and clean and we have been very fortunate to overlook the Charles River 90% of the times we have stayed- which is wonderful to look out our window at night and see the lights of the city and over to Cambridge and also to see the sunrise. I highly recommend this property.
October 1, 2013
Rated 5 out of 5 by rfymd A4M conference
this was one of many conferences i've attended with A4M. Compared with the gaylord hotel-Florida, The Aria-las vegas, and the Venetion-Las vegas this was the most perfectly organized, the food was superb, the pastries for breakfast were exquisite, and the staff were, by far, more attentive and friendly!!!
anything i asked for was quickly and genuinely handled with friendliness that was not fake. I applaud your excellent extablishment and staff and look forward to returning some day.Well Done!!!!
September 22, 2013