Rated 5 out of 5 by Susan321 Excellent for large group meetings
The conference facilities were very spacious. The staff in the lobby restaurant were outstanding, which elevated a routine dinner to delightful! FYI- north tower rooms very small, but close to activities; south tower more modern and spacious, but long walk to lobby.
July 6, 2014
Rated 3 out of 5 by FrankJ68 Elevators & pool
The elevators were abysmally slow. And the pool was cloudy / disgusting. There's no reason not to be able to see the bottom of a swimming pool!!
July 11, 2014
Rated 4 out of 5 by cbardy Great hotel
Great service, great room...would stay again.
July 14, 2014
Rated 5 out of 5 by Roobear Great Stay
Quick trip but comfortable and a nice hotel
July 13, 2014
Rated 5 out of 5 by Cuddles1 Room comfort
The shade lets too much light into the room on the sides. You need a valance on both sides of the shade.
July 11, 2014
Rated 5 out of 5 by lasttimeatthishotel Service is King here
This hotel has got it right..they understand the art of good customer service and they consistently deliver. I have stayed here over a dosen times and they have never failed to provide the untmost in great customer service. Well done!!
July 5, 2014
Rated 4 out of 5 by MensaS Internet, food, a/c
Our room was pretty and comfortable.
The internet in the lobby was very slow. It was almost unusable.
The food for the Mensa event was poor. It was all simple carbs and sugar.
The meeting rooms were frigid.
July 6, 2014
Rated 1 out of 5 by tett Billing Issues
I stayed at this hotel back in March as part of a conference for work. My employer sent a check ahead of time for my room and my credit card was to be on file for incidentals only. I was dismayed to find 500 dollars charged to my account a month following my departure, which I was not made aware of on check out. I have called to speak to the reservation and billing departments about this issue, and have now been waiting 10 days for a return phone call. I am incredibly disappointed.
May 5, 2014
Rated 3 out of 5 by cater2me Experience
I checked into my room and found a dirty washcloth in the bathroom, no clock and fan/AC didn't work well at the beginning.
Room is very small - like NY hotels. I was actually surprised. However, I was at a conference at the hotel and adjacent convention center, so the location was ideal.
Staff aren't too welcoming. Housekeeping broke through the DND a couple of times I was in the room. Houskeepers were yelling at each other down the hallways, making it difficult to sleep in one morning and work on other occasions.
January 16, 2014
Rated 4 out of 5 by MensaMikey Nice Place to Stay
Great bed, great sleep. Only thing that didn't work was the exhaust fan in the bathroom. Otherwise, everything was fine.
July 7, 2014
Rated 5 out of 5 by LittleRicky Good place to stay with pets
Have been here a few times. Great location near Copley Square, a very desirable place to stay in Boston. With recent upgrades, hotel facilities meet expectations. Nice view, nice bedding, everything functional. Our small chihuahua was allowed to stay free of charge.
June 29, 2014
Rated 5 out of 5 by Bronx53 Beautiful room, corner suite
The room was neat and clean, the amenities were excellent, and refilled as needed, the comfort of the bed was very good,
July 7, 2014
Rated 5 out of 5 by getteedoff Try the Club Lounge
I was in town for a conference (at another hotel) but selected Sheraton because I had accumulated enough SPG points for a free night. Sheraton was promoting their Club Lounge so I gave it a try. I was NOT disappointed. We were given a room on the 29th floor overlooking the Charles River. The Club Lounge was open all day with snacks and drinks and even included breakfast and (heavy) hors d'oeuvres each day.
The hotel is in a great location: walking distance of Fenway and several “T” stops (a must when in Boston).
September 25, 2012
Rated 4 out of 5 by Larry39 There for a convention
The staff was very courteous. The room was a decent size. The pool was rather nice for doing lap swimming.
July 7, 2014
Rated 3 out of 5 by Doglover89 Bedding a problem
We were in a double room and the duvet/blankets were either dirty or moldy. When held up to the light there was dark brown moldy looking spots all over the blanket in each small stitched square on the blanket. Disgusting. Other than that location was great. Concierge services were very helpful. Loved the Starbucks right in side hotel.
June 20, 2014
Rated 4 out of 5 by Nickname310 Good hotel
I greatly disliked the push from front desk personnel to not have daily servicing of my room. It really was annoying. Truly I did not want the points as I typically stay at other hotel chains. Though the Starbucks credit was listed as another option in lieu of points, it was not clear on the card one hangs on their door how to make that happen. My lamp and clock did not work and I really did not know how to get them fixed as no one was coming into my room. Next time I would get daily room servicing.
March 14, 2014
Rated 5 out of 5 by KCD145 Friendly staff
I have stayed at the Boston Sheraton a couple of times. The staff are very attentive and friendly. My last stay we were upgraded to a suite with one bed and a couch with a pull out bed. I would not recommend the sofa sleeper. It was very uncomfortable. I also would have liked a fridge, but there was not one.
June 22, 2014
Rated 5 out of 5 by JohnsonSPGFan Perfect way to explore Boston's Back Bay
My wife and I enjoy taking our children to the Boston Sheraton. We just went for our second visit in three months. It started pouring rain, but since the Boston Sheraton is intelligently connected to the Prudential Center and other shops and restaurants, that was of no concern to us. When we saw all of the Red Sox Fan's heading off to Fenway Park, we thought of planning a third visit to experience a ball game with the kids. However, this stay we focused on relaxing and swimming. The swimming pool is clean and kid-friendly and the workout room is clean and has state-of-the-art equipment. I've traveled far and wide to grow my business, and I'm confident in sharing my opinion that this hotel is a great place to stay for business and to unwind and relax with or without the children.
September 11, 2012
Rated 4 out of 5 by JohnB13 Out of control breakfast cost
The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet.
June 23, 2014
Rated 4 out of 5 by RA13 Sheraton Boston
Nice hotel and good for SPG members watching business budgets. Room was nice with good view. Mostly clean. Housekeeping/Vacuuming could have been a bit better. Showers are very weak with extremely suppressed water flow. This was worst room feature. Polite staff always greeted me quite nicely. Starbucks always a nice feature in hotel and proximity to Pru and other shopping/dining is very good. Dining area felt tight and a bit dated but again service was solid.
April 30, 2014
Rated 4 out of 5 by Tony4469 Good Location in Downtown Boston
Hotel is in a great location in Downtown Boston. Close to many attractions where you can walk to them. Side Bar staff was great.
July 2, 2014
Rated 5 out of 5 by GM63 awesome stay
I travel to Boston often and try to stay with Starwood. The Sheraton Boston is one of my favorites. My recent stay on Valentines weekend was higlighted when Chandra upgraded me to a river view club room. She was awesome. Beautiful view!!! and room. The only negative was that the bathroom was very small. This hotel never disappoints. I also judge a hotel by the fitness facility and the one here is outstanding: quality machines, large number, and nice weight room.. Look foreward to returning
February 17, 2014
Rated 5 out of 5 by Greenlady31 Another Great Stay!
The Sheraton Boston is my go to hotel when I travel to Boston. We have stayed at this hotel numerous times and have always had a pleasureable experience. The staff is very friendly and accomodating - our room is very comfortable and clean and we have been very fortunate to overlook the Charles River 90% of the times we have stayed- which is wonderful to look out our window at night and see the lights of the city and over to Cambridge and also to see the sunrise. I highly recommend this property.
October 1, 2013
Rated 5 out of 5 by rfymd A4M conference
this was one of many conferences i've attended with A4M. Compared with the gaylord hotel-Florida, The Aria-las vegas, and the Venetion-Las vegas this was the most perfectly organized, the food was superb, the pastries for breakfast were exquisite, and the staff were, by far, more attentive and friendly!!!
anything i asked for was quickly and genuinely handled with friendliness that was not fake. I applaud your excellent extablishment and staff and look forward to returning some day.Well Done!!!!
September 22, 2013
Rated 5 out of 5 by Cz24 Excellent stay
I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history.
May 31, 2014
Rated 4 out of 5 by chechago1020 I Love it except ......
I love everything about this hotel - location most importantly - the size of the room - cleanliness of the room - and customer service is superb! Only downside is the elevator problem and also the bathroom - i thought the tub had a stain but its cracked in small spot also the wallpaper is peeling off . If you have access to the LOUNGE is a Big Plus - They have delicious food there and very cozy - so for those who wish to stay - I highly recommend an upgrade for lounge access - it's worth IT :)
October 11, 2012
Rated 5 out of 5 by Sixaces Great location.
Very comfortable with good service. Good location for seeing Boston.
July 3, 2014
Rated 5 out of 5 by FenwayFoodies75 A favorite place to stay in Boston
As always, this hotel does not disappoint!! The proximity to everything we want to see and do is perfect. Cannot wait to come back.
June 30, 2014
Rated 4 out of 5 by mcmbam Great Location & Comfort
This hotel is in the best location for Boston - amidst exciting Back Bay, and it provides excellent service, comfortable rooms, and responsive staff. We return to this hotel quite often - it is our first choice in the Boston area - this time we had a problem with the shower not working. A quick phone call to guest service yielded a very competent mechanic who promptly fixed the problem. My gold spg status afforded us an upgrade and late checkout, which were wonderful for New Year's weekend.
January 4, 2012
Rated 2 out of 5 by jjjjjjj Needs updating
Convenient for conventions since it is attached to the mall/convention center but compared to other hotels at this price point, I would choose something else and walk a little. Old bathroom, tub could not hold water, clunky TV. I prefer the down or down-like bedding most other places have at this level. This bedding felt like it had cheap synthetic stuffing. The shampoo and conditioner also seem subpar. If all Sheratons are like this one, I will stay at another hotel brand in the future.
November 6, 2012