Rated 4 out of 5 by Cherchel Short but good stay
The staff here did everything they could, plus more, to make sure we had everything we needed! Thank you for going above and beyond!!
May 7, 2013
Rated 2 out of 5 by Baseball13 Very noisy
The room was great, wonderful location. My problem with the hotel was the location of my room. We were only doors away from the ballroom where a prom was held. It was very noisy, way past midnight. The prom goers were running up and down the halls screaming. I complained to the front desk but basically told there was nothing they could do. we chose this hotel specifically because we have stayed there before and we were in town for a Tides game. Will rethink staying again. I can understand if I walked in without a reservation. I prebooked my room and am very disappointed that the room was not located in a better area, away from the ball room
May 6, 2013
Rated 1 out of 5 by REDLOB Bad stay,staff don't care about there guess
I was there at your hotel on Saturday,the stay was awful and the staff did not care especially the assistant front office mgr. I had ants in my room and nothing was done I went to the front desk, the guy Jason gave my a coupon for continental breakfast,when I sat down no came over to greet me and I asked for a waffle and never got it. I went back to the front desk and asked for mgr on duty and the lady said she was the asst FOM, she looked tired,exhausted,and did not care about the situation. Although my company was paying for my stay I was not treated like a guest. I will not come back,and if she was the mgr she has no people skills.so not only I had ants that got on my food but I did not feel welcome and I will not be back there.....
May 6, 2013
Rated 2 out of 5 by CarlJ Never Again
Was treating my wife a night out for our anniversary. Booked a room on the water and was reassured that the room would be ready for a 1:30 check in. We were catching a dinner cruse at 3:30 and needed the room to get ready. When we arrived, room was not ready and would be another hour or two. could not wait so they had to put us in a room with a wonderful view of the building next-stores roof. The Bathroom toilets seat was broken, there was a sticky substance on the bathroom floor. The sheets on the bed were dirty and the bottom sheet was not even a fitted sheet. They just used the top sheet to cover the mattress so half way trough the night your sleeping on bare mattress. you would figure at $180 a night they could afford the correct sheets on the bed.
They AC unit in the room sounded like it was going to fall apart at any minute.
I would have expected this kind of room at an Econo lodge and not a Sheraton.
May 6, 2013
Rated 5 out of 5 by SWApilot Hotel is located conveniently in the center Norfolk
location Location Location this hotel has everything offer
May 4, 2013
Rated 5 out of 5 by Steve03 Bathroom
The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small.
May 4, 2013
Rated 2 out of 5 by Hadbetter1 This hotel has challenges
The hotel had a noise that sounded like grinding that was loud and persistent. First I thought the elevators where making the noise until I found out other folks attending our conference were annoyed by this as well. Parking is off site and inconvenient when raining. Valet is excessive. The food at the hotel was substandard. The breakfast items were extremely greasy, gravy, sausage, and bacon were soaked in grease. The room was not made up until late afternoon when trying to rest. This is by far one of the worst experiences I've had at a Sheraton Hotel.
May 3, 2013
Rated 5 out of 5 by Keath Nice Hotel
Very nice hotel ... exceeded my expectations. Would not hesitate to stay there again
May 2, 2013
Rated 3 out of 5 by Cathy54 Just ordinary
Air wasn't working properly so the room was way to warm. Parking situation leaves a lot to be desired, and the front desk doesn't tell you about the parking refund till it's too late.
May 2, 2013
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 5 out of 5 by lexi charge of internet and drink charges in bar
I was shocked when there was a $9.95 per day charge for the internet. My husband and I do alot of traveling and have never been charged an internet fee. Thankfully the desk clerk took the charge off after I complained. My husband and I thought the drink charges in the bar area were quite high, which caused us to go to another restaurant for lunch and dinner.
April 29, 2013
Rated 4 out of 5 by mrwrite Location, Location, & Quality
Being in the right place at the right time does matter. That's why I always stay here during business trips to Norfolk. Easy exercise paths along the water, restaurants just blocks away, and a staff that really knows how the share the love.
April 26, 2013
Rated 2 out of 5 by 4jazz Just okay
While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout.
April 24, 2013
Rated 4 out of 5 by Pete Great Conference Location
I attended with a conference group of about 300 persons and the facility and staff met our needs.
April 24, 2013
Rated 3 out of 5 by AmyfromRI Nice location, needs improvements
My room had a nice view if I looked out, but don't look down at the dirty, sloppy outdoor pool area just below. While it wasn't pool season, the whole area was dirty, overgrown, and umbrellas and the cushions from the outdoor furniture was blown all over the ground and filthy! Putting the furniture away for the winter and covering the pool would have been a good idea!
My bed was terribly squeaky, so every time I rolled over it sounded like it was going to break, while the bedroom door rattled every time someone on the hall open/closed their door! I have to say I was disappointed in what looked to be a pretty and comfortable hotel.
April 23, 2013
Rated 5 out of 5 by Mary Great Surprise
Thanks Sheraton! Keep Up the good work!
April 23, 2013
Rated 1 out of 5 by jj1220 Poor Staff at front desk no training
Have stayed at this hotel twice, both times issues with front desk not knowing the job they do and being told incorrect information and charged double!!!
April 20, 2013
Rated 4 out of 5 by Jeff1473 Great Location
Great location on the river. Friendly staff, close to downtown business and attractions. Parking other than valet is a little inconvenient.
Arrived after traveling all night. My room was not ready, but Crystal at the front desk worked her magic and found a room I could check into immediately. Three days later, she saw me again, remembered my name and asked me how I was doing. Great job, Crystal!
April 16, 2013
Rated 5 out of 5 by gchildress1775 Great Stay
As always, the Sheraton Waterside exceeded my expectations. I would like to highlight what a pleasure it is to work with Katie Parks. She is top notch and a true asset to your organization.
April 10, 2013
Rated 3 out of 5 by Brenda Missing something
If you just want a "room" this is okay. We went for a getaway and asked for a room with a water view (hotel sits right on the water!). After 3 tries..got a room with a balcony. But..the balcony has a wall! There is no water view from any room it seems. So, my specific request really was not an option.
April 8, 2013
Rated 5 out of 5 by EastCoastTraveler Short Stay/Great Weekend
Just wanted to drop a quick note to acknowledge the hospitality, professionalism and genuine attitude by Jordan, all of the gentlemen working valet, and Ronnie. All of the staff were great ambassadors for the hotel and Norfolk in general. I will certainly stay at this location again when traveling.
April 7, 2013
Rated 3 out of 5 by Omega Maintenance Staff Unavailable
I was unable to get my television programmed for the satallite channels. After about eight or more calls/attempts efforts went unsuccessful. On the ftrst attempt a security officer was sent to fix the problem. On the next attempt a maintenance man came and still was unsuccessful only never to return or call and inform me if the matter would be resolved.
April 1, 2013
Rated 4 out of 5 by John37 good location an dservice
good location near all downtown area events. Room very comfortable. Stayed on club floor. Breakfast disappointing. No cold cereal; bagels, rolls somewhat soggy;
Limited fruit selection; egg sandwiches not very appealing.. Otherwise very comfortable hotel. Fitness center fine.
April 1, 2013
Rated 5 out of 5 by JBar57 This hotel rates high
My stay was great. The staff was on point.
March 25, 2013
Rated 3 out of 5 by Dissappointed Edgy plumbing
Shower valve on bath faucet would only partly close , hence most water came out of bath faucet , and very little pressure at shower head . Drain was very slow, and while showering you stood in 2-3 inches of water .
March 25, 2013
Rated 3 out of 5 by gusr Rooms are fine...but view needs to be disclosed
The renovated rooms are nice for the price. But the bathroom was missing a drain plug in both the sink and tub. But our 'Deluxe Harbor View' on the Club level was looking an industrial ship yard and crane...not exactly a premium view. Also, the club itself was nice but the breakfast was a joke. Cold microwave biscuit, toast and fruit. The staff was very friendly.
March 25, 2013
Rated 5 out of 5 by Kleets this hotel treated like gold
our club Vietnam Vets and Legasy M/C were treated and well respected thank you for a excellent weekend. The staff at the sign in desk were a god sent they ALL know their job. Thanks again Steve
March 24, 2013
Rated 5 out of 5 by HungryandBusey Much Improved Restaurant Experience
I stay at Sheraton often. Lately at several locations the in-house restaurant food was very lacking. This hotel included. This stay, the menu was new and the food was excellent. Not only was their better variety, but the care in preparation, presentation, and freshness was all a home run.
March 22, 2013
Rated 2 out of 5 by Drew Not worth the money
This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel.
March 14, 2013
Rated 5 out of 5 by ConferenceAttendee I was well pleased!
My stay @ the Norfolk Waterside Hotel was very comfortable. I was in a King room w/ harbor view. It was restful to look out on the water and the large ships. I took two meals in the hotel and was very pleased with the restaurant and the serving staff. I would happily stay there again if I return to the Norfolk area.
March 12, 2013