Rated 3 out of 5 by Amanda00 Rating
I think the rooms need a microwave and a couch.
Needs more discounts for what you pay for something that's not fully equipt. Maybe free breakfast???
Pool closes way to early, maybe at least til 8pm
Drinking out of plastic wine glasses and plastic for beer is not very nice
Service was fantastic, lovely workers.
December 2, 2012
Rated 1 out of 5 by KrisB29 Room for improvement
No mention of a hotel/airport shuttle on the website, so I ended up paying more for a Speedi-Shuttle. Waited 2 hours for my room and was assigned a tiny room with peeling wallpaper and rusting bathroom fixtures. Food service is expensive buffet style only. Loud band by the pool every evening made reading or sleeping impossible.
November 20, 2012
Rated 4 out of 5 by James13 Great serving staff in the bar/pool area!
We generally had a great time, I would like to mention three serving ladies in the bar area. Angie, Margrit, I think her name is, (the German lady) and another serving lady whose name I don't know, but who kept asking me if I was 21, for how friendly and helpful they were. Nothing was too much trouble! Please let them know!
November 29, 2012
Rated 3 out of 5 by crealla Hotel is cost effective but you get what you pay for
Room showed signs of wear - in the bathrooom the fixtures had been painted white and the paint was flaking off. Same with ligtht fixtures.
It did have a nice balcony but no sliding screen door so there was potential for birds to fly into the room if you weren't careful
May 14, 2014
Rated 5 out of 5 by Aloha2U Great Room and AWESOME VIEW!
We had eaten dinner there 4 years previous and decided to stay there for 2 nights. Dinner was superb again and the entertainment was fantastic. We had a Ocean View Room which more then exceeded our expectations. A very short walk to the ocean in the AM was fun for our whole family. We will definitely stay there again.
June 25, 2013
Rated 1 out of 5 by Latifa64 Time to retire this tired hotel
This hotel is terribly outdated as so many Sheraton Hotels seem to be. The bed was springy, the furniture felt sticky, the carpet was dirty, the bathroom wasn't dirty but because it is so dated, it felt dirty, low water pressure, breakfast buffet was the worst I've ever had ..... will never stay in this hotel again.
March 17, 2013
Rated 5 out of 5 by ewolff9548 great stay
visit with our son who lives in Waikiki - the Kaiulani is great - clean, comfortable and close to everything. It is our "go to" place now when we stay in Waikiki....staff is very welcoming and accomodating.
June 9, 2014
Rated 3 out of 5 by chudzy65 nice hotel
over all I think the Hotel was nice , every thing was clean, rooms could use a little updating, they were working on the Lobby , painting , trim ,etc. during my stay. Pool and beach service was nice. I would stay here again.
June 1, 2014
Rated 4 out of 5 by tg51 Sheraton Princess Kaiulani
Overall a pleasant experience. Most staff were very helpful. Service at hotel bar could be a bit better. Had to walk to bar several times because servers weren't overly attentive. All in all though, I would definately stay again. Great location.
May 20, 2014
Rated 5 out of 5 by Lani13 Very Satisfied SPG and Kamaaina experience!
We have never stayed at the PK until this past weekend as we always stay at another Waikiki SPG hotel but we loved PK so much we have already booked a staycation weekend for next month. We truly enjoyed the location, cleanliness of our room and the friendly staff. Mark was awesome at your front desk! Mahalo!
July 24, 2013
Rated 4 out of 5 by Damian14 excellent value.
We just spent 3 nights in February at this hotel. The hotel itself is old and a little dated, but really clean. The staff blew us away with their happy, easy going and very helpful attitudes.
For a hotel 1 block off the beach front, it is an excellent value. The room was very clean and comfortable.
February 25, 2014
Rated 4 out of 5 by CherylG Nice staff good location
Beautiful lobby, nice staff. Didn't stay long enough to try food or other amenities but they looked good. Rooms are pretty small, We stayed overnight on our way to another Island. We were able to book a tour from the hotel for Pearl Harbor and be back in time to catch our early afternoon flight off island.
October 26, 2012
Rated 1 out of 5 by DAGSF Bad Service
New employee equals bad service.
July 5, 2014
Rated 3 out of 5 by Beachguru Great location at a fraction of the price
This hotel puts you in the heart of Waikiki . A perfect starting point to enjoy the excitement of Waikiki. The hotel is not directly on the beach, but the SPG gold upgrade got us an ocean view, and the beach is just a cross the street. The beach is gorgeous, although its a little difficult to find shade.
January 8, 2013
Rated 1 out of 5 by Jackie27 Not what I expected for what I paid :(
I paid $300 dollars for a room the site made sound like a fancy suite. I assumed a classy, newer looking, luxurious room for the amount paid. Instead, it looked like an old apartment that hasn't been renovated in 15 years. I was sad :(
The romance package was nice though. Looooved the breakfast in bed.
February 18, 2013
Rated 3 out of 5 by Gina14 Great room
I enjoyed the hotel and appreciated the service of the staff. My room was spacious and very comfortable. The location suited my needs and was close to shopping, the beach and restaurants.
June 8, 2014
Rated 3 out of 5 by Kelly17 Needs Updating
While the staff was wonderful and lobby area and pool very nice, the rooms are very small and bathrooms outdated and so tiny it's almost impossible to function. The furniture is tired and our dresser drawers were all broken. Nice feature however was water and fruit service on the beach for guests.
August 4, 2013
Rated 4 out of 5 by JAJKauai A Honolulu Charm
Great location and the staff are wonderful! Very gracious and helpful. Bill, Alvin, and the concierge were great!!!
The rooms need an update but very clean and gorgous views.
And the location is ONO!!!
The pool closes at 7pm; would have been great to have the pool open for a swim under the stars.
June 22, 2012
Rated 1 out of 5 by Jasper2009 Disappointed
The staff was unhelpful and no one seemed to want to work. Trying to check out, even in the SPG Gold or Platinum line, was a nightmare. One person working, four people standing around and they didn't even acknowledge you were standing there. This was my first bad experience with a SPG property.
June 29, 2012
Rated 2 out of 5 by nicdan22 Needs improvement
Air conditioning was poor. Bed was good and so were the towels. Pool was okay. Bell hop was helpful. I would not come back.
June 18, 2014
Rated 4 out of 5 by Jaytk Stay at this hotel
I recently had the pleasure of spending 7 nights here. While the property could use some decorating enhancements, it was a very nice experience. I had a great view of the beach and pool, and all services were performed well. The staff was great.
May 3, 2014
Rated 1 out of 5 by Oscar111 Not SPG standard, no wifi, dirty and old
This hotel does not meet a minimum requirement of SPG standards. Very outdated, no wifi net, the rooms are dirty and poorly furnished. Bathroom is horrible, towels are old, smoke smelled.
Service is poor, breakfast is unacceptable for $30 and no cappuccino or latte not even hot milk avail.
April 20, 2013
Rated 2 out of 5 by Matt29 Fails to meet minimum expectations
The hotel has a great staff who do their best with what they have. The property is long overdue for renovations and I am surprised it continues to hold the Sheraton brand name. I had to make several calls to maintenance during my stay and it just seemed that the hotel has seen better days.
June 6, 2012
Rated 2 out of 5 by MJPJ Tied
We read reviews on tripadvisor before our stay with the common comment being great location, clean but in need of renovation and moderisation....and they are correct! Staff were helpful and beds were clean and comfortable. We will look forward to returning after the upcoming renovation!
July 14, 2013
Rated 5 out of 5 by Indaina Perfect Location
Friendly, helpful staff, rooms were crisp & clean and location is central to fantastic shopping and restaurants which was the icing on the cake to make this the holiday of a lifetime. Without hesitation I will stay here again and will recommend Princess Kaiulani to friends and family.
April 15, 2013
Rated 4 out of 5 by Margie1 Convenient with great entertainment.
The Sheraton Princess Kailani is in a great location. Within a block of the beach. Many stores and restaurants are close by. We listened to Brad Kawakami (sp?) on Sunday evening. He has an excellent voice and played many of our song requests. He made our trip memorable and enjoyable!
December 19, 2012
Rated 3 out of 5 by dfts It's just OK
I have stayed at the PK many times. I am disappointed by how Platinum members are treated and the lack of Platinum amenities. I literally had to ask. I was assigned a room that was not upgraded. I'm glad the hotel is scheduled for upgrading because it has lost it currency.
March 2, 2014
Rated 4 out of 5 by Kamikazeyashi OK hotel, Great Location
Overall, the hotel was good. The hotel is a little out dated, and some of the rooms need updating especially the bathrooms. You can't beat the location of the hotel. One issue is the parking structure. Not having a elevator to access some of the level of the parking is inconvenient.
July 31, 2013
Rated 3 out of 5 by Mase WOW FACTOR!
The room furnitures i.e tv cabinet, bed frame, toilet amenities and etc are quite old. Generally the hotel needs to be refurbished to bring back its fresh look.
With the current hotel's strategic location and a fresh look furniture/facilities, it definitely will create a wow factor.
November 4, 2012
Rated 3 out of 5 by Bob64 This hotel was just okay
The hotel was okay, but my only problem was is dust everywhere my room. It seems to me that the room have not been dusted. However, everything else seem to be in place and in working order. Coming back to this hotel would not be my first choice however, I would not totally avoid it.
December 17, 2012