Rated 5 out of 5 by BJ122 Customer Service
The Customer Service was outstanding. The hotel staff was very friendly and went out of their way to make my stay enjoyable.
October 14, 2013
Rated 5 out of 5 by Hrush Great central location
We have stayed here several times and it has always been wonderful. Rooms are clean staff is helpful the bar is great as is the pool also.
March 4, 2013
Rated 5 out of 5 by jmw88 beautiful hotel excellent location!!
staff met our every need. very kind and helpful. room and lobby were both beautiful and relaxing. cleanest hotel I have ever stayed in.
April 30, 2013
Rated 5 out of 5 by TMM2 Great property
This was a really nice property. The facility was well maintained, and the staff was exceptionally courteous. Great workout facility.
June 20, 2013
Rated 4 out of 5 by JohnM Perfect location
The loction of the hotel is great for seeing and doing things in historic Philadelphia. The staff was very helpful with our bicycles.
May 6, 2013
Rated 5 out of 5 by BJ130 This hotel is great for conventions
I was able to make my revisions without bothering my roommate by going down to the business center until 2 am. It was very helpfull.
September 10, 2012
Rated 4 out of 5 by Joe222 Weekend
Very clean hotel. Staff were wonderful. Only issue concierge...non existent - never picked up phone. Everything else was a 5.
April 22, 2013
Rated 2 out of 5 by BG00 Room problem
My room (4083) was overall OK. But, the bath tub had an obvious hole in it! The fitness center had several broken treadmills.
November 13, 2012
Rated 5 out of 5 by AlKos Great Time
Excellent location to see Philly. Staff was more than helpful. Great place to see the Philly waterfront or see a concert!
July 31, 2012
Rated 5 out of 5 by ray24 Very pleasant stay
Spent a three day weekend and were very pleased in all regards. Swipe lock to door battery went dead after one swipe. Called desk and immediately sent up one of the best hotel people we have ever encountered in any hotel! Mr. Dunn took care of everything promptly and took care of us. Very efficient and professional and caring. Kudos to him on an outstanding job. Room was clean, comfortable and spacious enough. We were on the club level and it was a very busy Memorial day weekend. Could not believe the number of weddings going on. At times there were meager supplies of food and drink in the lounge during operating hours. I think this was due to the number of guests and unfortunately the behavior of some of them. Lots of food left at tables when they left. One wedding went 'til midnight and we could hear the band in our room. I suppose this depends on your location.
Parking choices, as in most large cities, are very limited and even more expensive! I parked on my own and it was $19 per. If you are in and out a lot the $35 valet parking may be a bargain. If not - park yourself.
Overall we enjoyed our stay. Pool appeared to be undergoing some repairs but was opened.
May 28, 2013
Rated 4 out of 5 by Todmar Great Stay
We enjoyed this hotel very much when we visited Phila. I have stayed here several times, and will continue to stay here.
August 5, 2012
Rated 5 out of 5 by Weekender2012 Terrific Hotel. Great Staff and Ammentities. Great location.
Great location. Our room was clean and comfortable. The staff was very helpful and we loved the fitness center. Thanks.
August 15, 2012
Rated 3 out of 5 by Patrick45 Apology
I felt the hotel should have apologized to guests for the wedding brawl and noise created early Sunday morning, Oct 7.
October 10, 2012
Rated 4 out of 5 by MirMir Food
It was very unfortunate but the the food was horrible. Conference meals, reception meals and breakfast were horrible.
August 22, 2012
Rated 5 out of 5 by BAPCT Recent business trip
Great improvements in the club lounge - Dessert is a great addition in the evening and a hot entree in the morning!!
August 14, 2012
Rated 5 out of 5 by Linny great location
Impressive lobby, congenial & attentive staff, breakfast choices excellent & well prepared, pricey but worth it!
August 30, 2012
Rated 5 out of 5 by Beth Hotel exceeded our expectations
Hotel was great. Club floor room was excellent. Club floor breakfast, snacks, and hors d'ouevres were very good.
February 3, 2013
Rated 5 out of 5 by liza247 fabulous renovations
All of the renovation work has been worth it! The rooms are simply elegant! the staff were helpful! Great hotel!
March 11, 2013
Rated 4 out of 5 by Mo1711 Very helpful staff
When I arrived I was checked in by charming young lady whose welcome made an impression
December 6, 2013
Rated 3 out of 5 by Aleja19 Lights went out!
Lights went out so when I walked into my room I couldn't see a thing! OK stay overall
December 9, 2013
Rated 5 out of 5 by me3282 Great Location
Hotel was in a perfect location for sightseeing...walking distance everywhere. Staff was wonderful. Great stay.
April 5, 2013
Rated 2 out of 5 by Toni Parking
I was surprised that we hadvtonpay for parking and the amount charged. No one informed me of price for parking.
April 30, 2013
Rated 5 out of 5 by manyaK Family stay at Sheraton Society Hill
Excellent staff, met all our needs, and went out of their way to make our stay comfortable. Highly recommended.
December 24, 2012
Rated 5 out of 5 by Terri019 December 2012 Review
Overall my stay was great. For visitors wanting to see the sights of the city the hotel is in a great location
January 3, 2013
Rated 4 out of 5 by TiredTourist Hotel was lovely
The new renovations are very beautiful - the ballroom was lovely and the staff all three days were wonderful.
September 6, 2012
Rated 3 out of 5 by tracyd4 not as good this time
terrible experience with valet parking and club lounge breakfst
December 30, 2013
Rated 4 out of 5 by Billgreen Green Build
The hotel was nice, I tried the green stay service, I missed a cleaned room each day.
November 24, 2013
Rated 5 out of 5 by Mary16 What a great Staff
Your staff could not have been more accommodating. From check-in to when I check-out. Love the new look.
December 4, 2012
Rated 5 out of 5 by jehangir perfect
the hotel was in the right spot with right staff and right facilities.
could not ask for anything more.
July 22, 2013
Rated 4 out of 5 by beeper Terrific location for seeing historic Philadelphia
Society Hill is where Philadelphia began. Walk out the front door, turn right, and most of the important sights are about 10 minutes away. start your historic adventure at the Visitors Center, and even get tickets there when you need them . Many sights are free. The concierge staff does a good job at the hotel. If you qualify for the Club Floor, the breakfast has healthy choices and the staff there is great, but in a four day stay, the one computer was never fixed. Couldn't understand that problem and the lobby ones were hard to use. Put in password, and then could never get off the sign in page. Staff great. Had a very odd cab ride from hotel to airport. Asked to use credit card, driver got angry and said "cash only", and turned off meter and said , "then don't pay" and was worried for entire ride. Better ask right away if credit card is "ok."Very odd. Gym needs total equipment upgrade. Sure don't advertise "Westin workout". Staff was excellent and printed boarding pass and other info as requested when lobby computers weren't working correctly. Also, was told to take a cab at night as a woman traveling alone by a local merchant after shopping at Macy's which is 11 blocks away.
August 12, 2012