Rated 3 out of 5 by Cathy54 Just ordinary
Air wasn't working properly so the room was way to warm. Parking situation leaves a lot to be desired, and the front desk doesn't tell you about the parking refund till it's too late.
May 2, 2013
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 5 out of 5 by lexi charge of internet and drink charges in bar
I was shocked when there was a $9.95 per day charge for the internet. My husband and I do alot of traveling and have never been charged an internet fee. Thankfully the desk clerk took the charge off after I complained. My husband and I thought the drink charges in the bar area were quite high, which caused us to go to another restaurant for lunch and dinner.
April 29, 2013
Rated 4 out of 5 by mrwrite Location, Location, & Quality
Being in the right place at the right time does matter. That's why I always stay here during business trips to Norfolk. Easy exercise paths along the water, restaurants just blocks away, and a staff that really knows how the share the love.
April 26, 2013
Rated 2 out of 5 by 4jazz Just okay
While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout.
April 24, 2013
Rated 4 out of 5 by Pete Great Conference Location
I attended with a conference group of about 300 persons and the facility and staff met our needs.
April 24, 2013
Rated 3 out of 5 by AmyfromRI Nice location, needs improvements
My room had a nice view if I looked out, but don't look down at the dirty, sloppy outdoor pool area just below. While it wasn't pool season, the whole area was dirty, overgrown, and umbrellas and the cushions from the outdoor furniture was blown all over the ground and filthy! Putting the furniture away for the winter and covering the pool would have been a good idea!
My bed was terribly squeaky, so every time I rolled over it sounded like it was going to break, while the bedroom door rattled every time someone on the hall open/closed their door! I have to say I was disappointed in what looked to be a pretty and comfortable hotel.
April 23, 2013
Rated 5 out of 5 by Mary Great Surprise
Thanks Sheraton! Keep Up the good work!
April 23, 2013
Rated 1 out of 5 by jj1220 Poor Staff at front desk no training
Have stayed at this hotel twice, both times issues with front desk not knowing the job they do and being told incorrect information and charged double!!!
April 20, 2013
Rated 4 out of 5 by Jeff1473 Great Location
Great location on the river. Friendly staff, close to downtown business and attractions. Parking other than valet is a little inconvenient.
Arrived after traveling all night. My room was not ready, but Crystal at the front desk worked her magic and found a room I could check into immediately. Three days later, she saw me again, remembered my name and asked me how I was doing. Great job, Crystal!
April 16, 2013
Rated 5 out of 5 by gchildress1775 Great Stay
As always, the Sheraton Waterside exceeded my expectations. I would like to highlight what a pleasure it is to work with Katie Parks. She is top notch and a true asset to your organization.
April 10, 2013
Rated 3 out of 5 by Brenda Missing something
If you just want a "room" this is okay. We went for a getaway and asked for a room with a water view (hotel sits right on the water!). After 3 tries..got a room with a balcony. But..the balcony has a wall! There is no water view from any room it seems. So, my specific request really was not an option.
April 8, 2013
Rated 5 out of 5 by EastCoastTraveler Short Stay/Great Weekend
Just wanted to drop a quick note to acknowledge the hospitality, professionalism and genuine attitude by Jordan, all of the gentlemen working valet, and Ronnie. All of the staff were great ambassadors for the hotel and Norfolk in general. I will certainly stay at this location again when traveling.
April 7, 2013
Rated 3 out of 5 by Omega Maintenance Staff Unavailable
I was unable to get my television programmed for the satallite channels. After about eight or more calls/attempts efforts went unsuccessful. On the ftrst attempt a security officer was sent to fix the problem. On the next attempt a maintenance man came and still was unsuccessful only never to return or call and inform me if the matter would be resolved.
April 1, 2013
Rated 4 out of 5 by John37 good location an dservice
good location near all downtown area events. Room very comfortable. Stayed on club floor. Breakfast disappointing. No cold cereal; bagels, rolls somewhat soggy;
Limited fruit selection; egg sandwiches not very appealing.. Otherwise very comfortable hotel. Fitness center fine.
April 1, 2013
Rated 5 out of 5 by JBar57 This hotel rates high
My stay was great. The staff was on point.
March 25, 2013
Rated 3 out of 5 by Dissappointed Edgy plumbing
Shower valve on bath faucet would only partly close , hence most water came out of bath faucet , and very little pressure at shower head . Drain was very slow, and while showering you stood in 2-3 inches of water .
March 25, 2013
Rated 3 out of 5 by gusr Rooms are fine...but view needs to be disclosed
The renovated rooms are nice for the price. But the bathroom was missing a drain plug in both the sink and tub. But our 'Deluxe Harbor View' on the Club level was looking an industrial ship yard and crane...not exactly a premium view. Also, the club itself was nice but the breakfast was a joke. Cold microwave biscuit, toast and fruit. The staff was very friendly.
March 25, 2013
Rated 5 out of 5 by Kleets this hotel treated like gold
our club Vietnam Vets and Legasy M/C were treated and well respected thank you for a excellent weekend. The staff at the sign in desk were a god sent they ALL know their job. Thanks again Steve
March 24, 2013
Rated 5 out of 5 by HungryandBusey Much Improved Restaurant Experience
I stay at Sheraton often. Lately at several locations the in-house restaurant food was very lacking. This hotel included. This stay, the menu was new and the food was excellent. Not only was their better variety, but the care in preparation, presentation, and freshness was all a home run.
March 22, 2013
Rated 2 out of 5 by Drew Not worth the money
This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel.
March 14, 2013
Rated 5 out of 5 by ConferenceAttendee I was well pleased!
My stay @ the Norfolk Waterside Hotel was very comfortable. I was in a King room w/ harbor view. It was restful to look out on the water and the large ships. I took two meals in the hotel and was very pleased with the restaurant and the serving staff. I would happily stay there again if I return to the Norfolk area.
March 12, 2013
Rated 5 out of 5 by Katie55 VERY NICE
Booked with points very nice experience. Staff very pleasant . Rooms very clean & bed very comfortable.
March 11, 2013
Rated 5 out of 5 by Lee365 Great Stay
From the Bellman to the Front Desk, I was greeted with a smile. When I checked-in
the hotel lobby was busy, yet I received prompt and courtesy service. I would highly recommend this hotel for business and personal travel!
March 11, 2013
Rated 5 out of 5 by RocketGal Friendly staff, clean rooms, comfortable stay
Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon.
March 8, 2013
Rated 3 out of 5 by MR123 Input
I reserved a room on the Club Level. Unforutnately, I did not know all the rooms were adjoining, per the front desk. I asked for a room with no neighbor, they said they could not accomodate me. This makes it very annoying when you are spending a good amount of money for a Club Level room at your hotel and you have to hear your neighbors having a conversation, watching tv, etc. I can find better hotels with better Club Level amenities.
March 4, 2013
Rated 4 out of 5 by Crystal Enjoyed my stay
The stay met my expectations. I love the waterfront location. The rooms are spacious, clean, and the staff friendly.
March 2, 2013
Rated 1 out of 5 by Scooby Extremely Disappointed
This was my first experience staying at this hotel and it was not good. I waited for the hotel shuttle for about 30min and when I called about the status of the shuttle, I was hung up on because the valet told me he wasn't the van driver. I took a cab to the hotel and spoke to a supervisor a even bigger disappointment because of his inability to do his job. I would not recommend this hotel.
February 27, 2013
Rated 2 out of 5 by FrequentStay No hot water
I was forced to wash up in cold water both mornings. I let the water run 25 minutes my second night but the water never got hot.
As per usual the hotel refused to give me the 500 SPG points it promises for opting out on the mid-stay laundry.
February 25, 2013
Rated 4 out of 5 by Danny Nice Hotel
Nice hotel with nice views. Club level breakfast was decent and the staff was courteous. There was a party on the final night of my stay and they were extremely loud I had to call the front desk eventually the issue was rectified however it was almost 3am before the noise level dropped. Other than that my stay was enjoyable.
February 25, 2013