Rated 5 out of 5 by Kazamigorical Love this Hotel
No complaints. Happiness and comfort overflowing. Great facilities and everything you need in one great Hotel.
Not a single complaint. Stayed here twice and wish I could visit and stay here every year. Hotel of choice. Wouldn't stay anywhere else in Vancouver.
September 2, 2012
Rated 3 out of 5 by Amit2013 Good location, upgraded property, cold rooms, poor restaurant service
Overall a good hotel with a terrific location, nice upgraded facility with spacious rooms. The airconditioning not very responsive and rooms remain cold despite turning up the heat. Do not have breakfast if you are in a hurry. They cannot get you in and out in less than 45 minutes.
March 2, 2013
Rated 5 out of 5 by smilerk The Hotel is in the hart of the city
Very friendly staff, smily greating and quick check-in. The Hotel is in the hart of the city of Vancouver which is very nice City. Love to visit as aften as I could.
The only thing I do not like is the parking ...it is tuff and very expensive. Next time we wre taking the train.
August 27, 2012
Rated 3 out of 5 by Claire82 A little less than expected
I was quite excited to stay here, as there were many great reviews. I don't know if maybe we were just put into an older room, but there were some issues that I was surprised about.
1) My husband went to open what he thought was the cabinet of the mini-bar, and actually ripped a section of the wall off. It was bizzare. I still have no idea where the mini-bar was located.
2) When I went to turn on the shower in the morning, the entire faucet blew off. I called the front desk and the first person I spoke to was great, but I was then transferred to the front desk , where the woman I spoke to was quite rude. I indicated that we would need another room to shower in, as ours wasn't functioning anymore, and she seemed fairly put-off by this idea.
3) Minor detail, but there was pink highlighter on the sheets of the bed. Just thought they should be clean, or replaced if stained.
4)The chairs in the room were all ripped up along the edges. Again, I understand general wear, but perhaps they should be repaired or replaced.
April 22, 2013
Rated 5 out of 5 by eskinator Great hotel
A minor complaint is in a room the size we had there was no chair to lounge on. That would have been nice.
Still charging for internet? Even as a SPG member? Surely you can give free internet access?
Excellent bed. Very comfortable. Great pillows
January 2, 2014
Rated 3 out of 5 by Amit2013 Cold rooms, uninspiring bar, poor market shop
The rooms were cold at 19C. I increased the heat to 23C but the heating did not respond.
The bar area is small and not inviting. Business travellers look for live music, comforatble seating and decent food menu.
The market shop does not have a lot of basic necessities.
January 18, 2013
Rated 5 out of 5 by jerseygirlinbc Weekend getaway for local
We love to spend a night in Vancouver when we have theatre tickets or an event to attend. This was our first time at the Sheraton Wall Centre and we were very pleased with the accomodations and service.
February 11, 2014
Rated 4 out of 5 by ece3 great stay
The room was very clean & comfortable. Great view of harbor & downtown.
Large outdoor courtyard was a beautiful space.
Concierge staff was very helpful recommneding great places to eat, directions to local attractions, etc..
Overall, friendly and helpful hotel staff.
August 10, 2013
Rated 2 out of 5 by BusinessTraveler30 Not recommended
My TV was broken and wouldn't turn on, the club level food consisted of a couple fried items and some cheese and crackers, and the gym was small and crowded. My least favorite Starwood hotel that I have stayed in. I paid a lot of money so I feel like a sucker.
September 21, 2013
Rated 5 out of 5 by Donn13 WUSATA Project Manager
The staff at the Sheraton Wall Centre have always provided such great assistance with my last three specialty foods trade missions into Vancouver, BC over the past three years. Just wish I had such a comfortable bed as the one in my hotel room at my home.
April 18, 2013
Rated 4 out of 5 by Citizeng SPG Gold is nearly worthless to this hotel
I showed my card but they didn't seem to care. No upgrade, no preferred guest floor, no free internet, nothing. When I asked why I was told only platinum gets perks at this property. Then he said what you get is 250 points extra, next customer please.
October 10, 2012
Rated 4 out of 5 by 2Today Room Improvements
Please have someone check the bathroom tile in room 2060. The sink is loose and the tiles need grouting.
The coffee maker should always be cleaned inside, this one was not and there were particles from previous use.
Thank you, Maria Bangs
December 2, 2013
Rated 1 out of 5 by NorthBayTourist Great location but no help from staff
I am SPG Gold and booked this on points. I had asked for a room in the North Tower to be closer to the restaurant and bar and was told that points' bookings are always in the South. Parking lot was full-I asked for a spot and was told to use Valet.
August 29, 2012
Rated 4 out of 5 by toomuchwork The staff always go above and beyond.
We had a 4 month old baby with us. This meant some expedience at times (for example..we could not wait for long periods for valet to deliver vehicle ) The family suite was excellent but mostly it was the staff attention which meant a lot to us.
July 25, 2013
Rated 5 out of 5 by Saibini Great Location
The location of this hotel can't be beat. The staff, particularly Andrew, were very helpful. We were surprised by the fact that there was no restaurant in the hotel, but Room Service took care of that. Would definitely recommend this property.
September 30, 2012
Rated 4 out of 5 by gdggdghdhdhhdguh dogs welcome
I appriciated being able to bring my little dog with me as kennel are so expensive and he doesn't really like being there. It was a little confusing as to why we were put in the handicapped room as none of us were physically challenged though.
October 11, 2012
Rated 4 out of 5 by UncleMonkey77 Awesome property
Staff were excellent; concierge and front desk recognized me daily. Close to everything I needed. Only complaint is how much it rained ... but not even the Sheraton can fix that (although thanks for loaning me numerous umbrellas each day).
December 11, 2012
Rated 5 out of 5 by GrannyR Best night's sleep ever
Your beds are the best! I have never slept in a more comfortable bed in my entire lifetime. Fluffy duvets, crisp, white linens and where did you get those wonderful pillows? Yours is also one of the most quiet hotels I have ever stayed in.
January 21, 2013
Rated 3 out of 5 by Dontravel Sheraton Wall, Vancouver
For the 2sd time in the last month this hotel did not make me want to return. I did not feel that my SPG status meant anything and did not feel the staff cared. My room amenities were lacking and overall the stay was only satisfactory.
October 4, 2013
Rated 3 out of 5 by joeeerp great location, fair service
reservation was very messed up although staff at front desk was expedient about fixing
Was not given shampoo or conditioner from housekeeping for 2 days and when went to desk to ask about, staff acted bothered and offered no apology etc.
December 3, 2012
Rated 5 out of 5 by GeneR Wedding
I had my wedding in the all glass penthouse of the south tower and the views were absolutely spectacular and I think it was the best place for a wedding in all of Canada, in addition the staff were amazing - highly recommended!!!
December 19, 2012
Rated 5 out of 5 by Docker Love the location of the hotel.
The location to St. Paul's is great for me. I like that I can also get in a bit of shopping and it is within walking distance. Everyone is helpful when assistance is needed. The rooms are comfortable and anything you need is close by.
February 20, 2013
Rated 2 out of 5 by Misty11 In downtown Vancouver
Thought I was getting a room with a view of the water. That was not the case, too many buildings in the way. The smell outside is really bad. Every time I walked outside, it smelled like urine. Problems with the a/c in the room also.
August 12, 2013
Rated 4 out of 5 by maurits1987 had a great stay
we were staying at the hotel for 2 nights and it was great, we arrived at 10 in the morning and could use our room immediately. We expected more of the pool area and the service (waiting for two bathrobes) took a long time (20 mins).
August 3, 2013
Rated 4 out of 5 by UncleBub Still a favorite
This is a comfortable hotel with a good location and great views. Conference facilities are very good.
The housekeeping staff do a good job, but I thought that the carpet was getting rather worn.
Still, this is a very nice hotel.
March 3, 2013
Rated 5 out of 5 by Peter19 Best hotel in Downtown Vancouver!
Excellent location! Stayed in a wonderful room in north tower w view of downtown from the 19th floor. Would come back again when visiting vancouver. Close to everything and can walk everywhere. Price is reasonable. Comfortable bed
November 7, 2012
Rated 5 out of 5 by jjalexan Great Location
First time in Vancouver, great place to stay. Leah on the front desk was excellent helping us with hints and tips on how to get around. This was the end of my wife's 50th birthday trip and the hotel finished it off just right.
October 7, 2012
Rated 2 out of 5 by kshi Looks great on the outside
-This hotel used to be a smoking hotel. It still smells that way.
-The rooms are small and need major upgrades.
-Cleaning crew not on the mark.
-Over priced for what you're getting.
-Hotel staff was wonderful!
August 13, 2013
Rated 5 out of 5 Beautiful Rooms
North tower, corner room..beautiful views of the city, sky mountains..and the bed was heaven...my only slightly negative..is the restaurant..Absolutly great food, and delightful service,,just lacking a bit in ambiance..
October 8, 2012
Rated 5 out of 5 by PonyExpress Beautiful Hotel at great location
The facilities are very up-to-date, clean and comfortable. The room even had an automatic light in the closet, so one need not look for clothing in the dark. The front desk staff were very helpful and accommodating.
September 12, 2013