Rated 5 out of 5 by RedRocket beds need soft pillowtop
We notice that a lot of other hotels we stay at make it more comfortable for beds-my wife and I both got sore backs-too firm-and we don't have back issues nor overweight-minor thing-just a reco for future. Also 1 sand castle would be sufficient-we prefer the traditional xmas trees-and I know in SF the Chinese and Japanese are some of the biggest Xmas decorators. We always enjoyed the entertainment in the lobby and at pool-traditional Hawaiian. We really enjoyed our stay-thanks!-just positive recommendations
January 6, 2014
Rated 5 out of 5 by SaNaGe Home Away From Home
The location and service of this hotel makes it feel like our "summer vacation home" as my wife and I come here every year to celebrate our anniversary. The hotel has the best views of Waikiki beach and Diamond Head whether I'm in my room, having a drink at Rumfire or the Edge Bar, or while taking a dip at the Infinity Edge pool. Also the Guest Experience team managers like Sheri also helped make our stay this year better even before we checked in.
July 10, 2014
Rated 2 out of 5 by kamaaina2 Needs improvement
Room phone not working and could not call front desk to report that TV not receiving signals therefore no TV. Bed decent but feather pillows much too soft and extremely uncomfortable and hot. Front desk at check-in didn't provide parking validation nor coupons for complimentary drinks included in resort charge. Found out about it when I rechecked front desk re parking. Complimentary drinks unsatisfactory.
July 26, 2014
Rated 5 out of 5 by Bkbroome Another great stay in Waikiki
This was my 5th visit to this hotel and I've had a great stay each time.
The facilities have everything you need including a large sundries store which is very convenient. The rooms are comfortable, the adults-only pool is brilliant (why wouldn't all Waikiki hotels offer a kid-free relaxing area???) and the Club Lounge is especially nice. We had fabulous treatments at the spa too.
Staff are friendly and responsive. Henry in the Club lounge and Brett at the pool were particularly great.
April 16, 2014
Rated 5 out of 5 by fryday this hotel is great
We love visiting this hotel. We are treated extremely well...The staff in the Leahi Lounge are extremely customer focused and go out of there way to provide for all our needs. the only comment I would make is Rumfire has dropped the ball. The Happy Hour is very disappointing. It used to be one of the hotel highlights. The staff are only worried about their tip and getting a big order. They have lost the customer focus.
Other then rumfire we love the Sheraton Waikiki.
June 18, 2014
Rated 4 out of 5 by WILNYC the perfect location to stay in waikiki
i love the friendliness of the staff here at the sheraton waikiki. this was my fifth stay in 2 yrs. and i absolutely recommend this hotel. talk about centrally located..you couldn't ask for a better spot by the beach!..from the infinity pool (the best in waikiki bar none) & drinks at Rumfire for the sunset! it doesn't get any better than that!!..thanx again to Alicia, Ashley, Geraldine, Login, Brett, Jeff & the rest of the staff that makes my stay memorable every time! see you all next year for sure!
October 21, 2013
Rated 2 out of 5 by travelpro65 Riding on Reputation
The Sheraton has a great location...no doubt, but the hotel has seen better days. The hallway wallpaper outside rooms 440,441 was peeling. The shower curtain was very musty and the pipes were very noisy when the shower ran. The check in and check out process is so poorly staffed it is painful. Forty min to check in or out. Sheraton has a system that pulls people from the Starwood Preferred line and if you are a customer in the regular line, you are in purgatory. No guarantee when you may get processed if Starwood customers keep joining their line. All of the tourists who are non-English speaking also slow the process immensely. The lobby and stores are shiny, but the rooms have seen better days. Rooms above the bar area to at least six floors up are VERY noisy until well after midnight.
April 7, 2013
Rated 3 out of 5 by fash01 Busy, but acceptable
If you want to be in the thick of things, this is the right spot for you. If you don't like a place where you trip over others, avoid it.
The hotel rooms are acceptable. Great view.
If you book more than one room, watch the attempt to squeeze more money for the lounge. The hotel hasn't figured out that more rooms = more revenue, so they want to compound the charges! Oops they have figured it out.
Stayed our second time, but no more.
July 7, 2014
Rated 5 out of 5 by ronton Another great experience
I brought the family here again for spring break. I own a business in Honolulu so I travel frequently and whenever I bring the family we always stay here. Kids love the pool, the club lounge is great and it is close to everything in Waikiki. Only disappointment was that the fire dancer no longer seems to be there. Staff was great as usual, and I love having seen many of the same staff for the past several years, they remember the family which for a bigger hotel is an awesome touch. Thanks!
April 5, 2014
Rated 4 out of 5 by sunset210 outdated bathrooms
rooms are of good size, but no chair to sit on. Not a lot of size for clothes, no dresser, but some shelves in closet. Patio door didn't lock too good. A lot of noise in late hours because we're on lower floor. Good view of beach and Diamond Head
August 16, 2014
Rated 4 out of 5 by mrsmrtguy first visit to hawaii
Hotel looks more like a resort.. it's pretty amazing. One small negative is that the infinity pool is super tiny and it doesnt have much of its own beach front like many of the other hotels have. The check in process also seemed to take quite a bit longer than it does usually..but other than these items, the view and hotel was absolutely great. i loved how the room had a large balcony and u could see the ocean from the shower. Definitely get the ocean view, it makes the world of difference.
March 4, 2013
Rated 4 out of 5 by Zumis Great view, rooms need updating
Although we were given a room on the 31st floor, which might indicate a location of being upgraded, we found it to be the opposite, maybe the only room on that floor no one else wanted. It was as far from the elevator as you could get, the room needs to be rejuvenated, and it was right next door to some kind of mechanical or equipment room which droned for 24 hours a day. The staff was, as we have found on previous stays, very friendly and helpful. We plan to stay here again in the future.
December 2, 2012
Rated 4 out of 5 by Charalambos Amazing Experience
Great holiday. Excellent location, great facilities, especially the executive lounge.
Staff was very friendly and helpful, especially Stanley in the executive lounge.
August 21, 2014
Rated 4 out of 5 by Maria415 Best pool in town :-)
The Sheraton Waikiki has the best pool in Waikiki. The staff at the infinity pool are amazing. Larry and Filipo take good care of you and the wait staff are always making sure you have drinks and food while enjoying a great day at the pool. Love coming and relaxing
August 12, 2014
Rated 3 out of 5 by Nurse808 Not for R&R
I came to Oahu for a high school graduation and I stayed at the Sheraton Waikiki because I had free reward nights. This hotel is not for R&R. I have never stayed in noisier hotel. Our first morning we were rudely awakened by the alarm clock which had been set for 3:30 a.m. NOT by us. The 2nd morning, the alarm clock next door went off at 4:00 a.m. and they did not turn it off. I had to call the front desk and 30 minutes later it was finally turned off. The 3rd night there were partiers next door with children screaming past midnight. No alarms this time but each morning we listened to the beeping from trucks and buses backing up. No good night's sleep here. You have to get to the pool early to get a lounge chair. The up-side here, The Club lounge. You can't beat the view from up there, it's serene, and the food was great.
May 26, 2014
Rated 4 out of 5 by MaxT1 Great place, but too food too pricey for a family and for the quality.
The pool and outdoor features were top notch! We could not complaint about these, but the restaurants were extremely pricey for the quality of food and for a family. We would stay again, but not eat meals here. My granddaughter loved Peets and their drinks,but again, very expensive.
We spent $50 for two for breakfast at the brunch on Sunday and were not aware of the price beforehand or would not have eaten there. The pool was by far the best feature and would stay again just for it!!
July 21, 2013
Rated 5 out of 5 by HappyGuest1 GREAT LOCATION
The room was much bigger than I needed, now when do you say that? Everything needed was within the hotel, including TWO Peets Coffee places and a grab and go food spot. Fish Tacos by the pool were awesome.
I've gone to Wakiki for 30 years and stayed at muliple locations, this is my new favorite for location, immenties, and price. Housecleaning was the minimal, but fine. They could sell more drinks/food by pool if they came around more often, but again, it was in no way poor either.
February 17, 2013
Rated 3 out of 5 by Veronica This hotel is in a great location
First, I am totally disappointed with the Hotel Rates. When I book a hotel I expect all fees to be discussed upfront. It should $325 per night all taxes and resort fees included. Because no matter what $325 per night is what you will end up paying, there is no choice. So why advertise and lure you in with $260 + + +? We have to budget for the $325 not the $260, it is just deceiving. These additional fees should not be in the fine print. It should be front and center with the base rate.
In addition, the hotel could use some refresh and uplift. The doors of each room look like bunkers. There are no drawers in the room and only one sink (at least in our bedroom). Every room should also have an IPod dock.
The hotel is in a great location but it looked too much like a Vegas hotel instead of a Hawaii hotel!!!
March 24, 2013
Rated 3 out of 5 by Linda12341010101010 Great Location
Great Location and the best pool on Waikiki Beach. The rooms are small, more like a three star hotel MAX, lots of people, the gym is good but there are no windows or even a restroom in the gym, weird. The concierge line is forever long so research your excursions before and even book it prior to visiting. Also, the front desk line is long too. The location and pool is the best features, nice shopping too. They have a great photographer on site to take pictures too. Beautiful grounds! If you want more privacy and to relax, stay at Moana Surfrider or the Royal Hawaiian. Also, the pool chairs was $45 a day, who is going to spend $90 bucks for two guests on chairs when the Starwood property Sheraton Princess gives you to free chairs to go to the beach? Also, the internet is really slow which is included in the resort fee. I also felt the hotel was outdated. The rooms are super basic!
July 11, 2014
Rated 3 out of 5 by Mosi04 For young tourists only
The hotel is always alive and overcrowded at times. No quietness at night.
The predominant tourist group at the time of our stay were Japanese.
We felt like in Tokio!
August 17, 2014
Rated 5 out of 5 by MelVlak12 BEST TIME EVER
We had the best 10 nights ever. We were lucky enough to be upgraded to a Kai Suite. 2 balconies, huge lounge room and loads of seating.
Check in - we were checked in well before 3:00pm - around 12:30 our room was ready.
Pool staff were so friendly and obliging. Highly recommend hiring a Cabana by the pool.
We ate at all 3 eateries and found them to be all fabulous.
Will definitely be back to stay again.
Jason in Reservations was just delightful, so helpful and informative about room types and bedding configuration.
Beds were super comfortable - the noise from the rum fire restaurant didn't bother us - you just close the balcony doors and it disappeared.
All furniture was in good condition - generous amount of toiletries were left each day and the Club Lounge was a great experience and the views fabulous.
October 16, 2012
Rated 5 out of 5 by Manju Something for All Ages
This is the perfect SPG Hotel for a family. There is something for the young and young at heart. Good night life and plenty of kid-friendly activities. The BEST swimming pool and water activities for children plus a separate pool area for adults. SPG recognition perks were a huge bonus with complimentary breakfast in the morning and social hour(s) in the early evening. All top notch not just pastries or cheese and crackers. Rooms are not spectacular but good size and clean.
June 1, 2012
Rated 4 out of 5 by Charalambos Holiday to Remember
Amazing location, amazing staff.
Thank you for a great vacation.
August 21, 2014
Rated 4 out of 5 by GJW68 Fabulous infinity pool
We loved the infinity pool and spent hours each afternoon floating on the bean bags in the water. We also loved spotting turtles from our ocean front room balcony. When booking we always make sure we do not have a solid front to our balcony as this restricts the fantastic views. All staff were always friendly and helpful. Breakfast was excellent. Often there were long slow moving queues at the check in, check out desks. Extra staff at busy times would be an improvement.
July 29, 2013
Rated 4 out of 5 by Jacksnow1 Summer Vacation
This is the second time that my wife and I have stayed at your hotel. Last year my wife and I were upgraded to a suite and it was great. This year we were upgraded to an Ocean View and it was fine. Very busy at this time of the year but well worth it. The staff was great! There were two individuals that stood out. Stanley at the Club Floor and Brett at the infinity pool. They looked after our needs. It was great to celebrate our 25th wedding anniversary at this hotel.
July 24, 2013
Rated 5 out of 5 by BOMA BOMA WBM
As a building manager I may sometimes be critical of things when I observer them. First let me state the Sheraton Waikiki was a very pleasant stay and with a few exceptions a very enjoyable experience. As a smoker I do realized that we have to be out of the way, but the only three spots to smoke in were very unsatisfactory…the balcony on the second floor over the fish pond was nice, but there was no seating, the other smoking area by the beach at least had seating, but seemed to be in a back area and the area out front, which was actually across the street and not on your property was very uncomfortable. I understand that smokers are a growing minority, but it would be nice to have an area in the shade where we could smoke and be comfortable. Other than that my stay was a very pleasurable and your staff very helpful.
January 24, 2013
Rated 1 out of 5 by MSJ1 The pool is the ONLY good thing
The rooms look sterile. You don't even have cabinets in the room. It looks so bare, it seems like it's missing furniture.
The furniture that is in the room are sub-par at best. The bed is EXTREMELY uncomfortable. My boyfriend couldn't sleep after the first 3 nights. We asked for a roll away bed and that was even worse.
Our night stand lamp wasn't working when we first got here. There were no robes in the room. We had to call for them.
To add insult to injury our room was NOT even cleaned today. Is this an SPG property? It seems like your service and attention to detail is lacking!
The great thing about the hotel is their pool! The pool is amazing!!! Great views and just completely relaxing. The staff poolside and at the bar were also awesome. Overall, great pool and staff experience, but not so good with the room.
November 4, 2012
Rated 5 out of 5 by Reni11 Loved staying at the Sheraton Waikiki!
My family and I had a wonderful stay at the Sheraton Waikiki. The resort is beautiful, the room was amazing, the area inside and outside of the resort had so many premium stores to shop at and it's right off of the ocean. The Infinity pool felt like we were right in the ocean. The staff was so friendly and accommodating, I didn't want to leave.
July 21, 2014
Rated 4 out of 5 by Mark58 Sheraton on Waikiki
While the facility is a bit older, it has been well maintained, and the staff and service are very good. The bathroom is a bit tight, and the "partial ocean view" is a misnomer, as you need to lean precariously over the balcony to get a view of the ocean.
The location of the hotel is excellent, and the amenities are excellent as well.
Overall, we had a great vacation, and the staff in particular went above and beyond. We will definitely be returning there again.
February 17, 2013
Rated 5 out of 5 by AndrewBoorman Wedding
Our experience working with the staff at the Waikiki Sheraton was delightful and stress free. When planning our wedding, Mr. Ritter walked us through the process and introduced us to Mary, Sheraton own marriage officer, to help guide us through the paper work and to Elaine Eckart in the Event Management Office, who planned and coordinated with the catering staff to give us the most memorable occasion shared with our friends.
Mahalo to Sheraton and their staff.
February 12, 2014