Rated 4 out of 5 by Shell Suites need remodeling, furniture looked old
Originally booked the Malika Suite, rate was $518 per ngt, description says its ocean front etc, but thats not so. My room was on the side of the hotel overlooking pool area, view was somewhat blocked by trees as well. Living room area was dirty, tiles by hallway had stains and it looked horribly dirty, sofa in living room looked old and outdated. Called hotel mgr to complain, he was nice, he did move us to a larger suite called Kai, he explained that some of the rooms at hotel needed to be renovated, The view in this suite was incredible, definitely ocean front, but once again the sectional sofa was old, and it was ripped up. It was so bad that I asked them to cover it with sheets so I didn't have to look at it. The suite def has a lot of potential, it was spacious, but they desperately need to change the furniture and upgrade the bathrooms, the fixtures and tub looked outdated. I stayed in the bedroom most times because i didn't want to look at that sofa, the pillows looked dingy and the sofa had an old odor. Once again, the mgr on duty was kind, he tried to help make us comfortable, gave us a late check out which we appreciated, but for $518 a night, no one should have to cover furniture up with sheets at a Westin Hotel just so they don't have to look at it. This was my second stay there, my first stay was better. This trip I was disappointed, not with the service, but with the accommodations relating to the furniture and the description of the Malika suite being ocean front, when it's really not.
28 avril 2013
Rated 4 out of 5 by Stan44 Good Experience
If you are thinking about staying here think New York City with a beach (although there is really no beach to speak of in front of the hotel). It is very crowded and busy all the time but most things are within walking distance. We were upgraded to a mountain view room on the 25th floor which was very nice and even had a partial ocean view with great sunsets. Hotel staff were very accomodating and the bar staff were funny and made great drinks.
27 avril 2013
Rated 4 out of 5 by Beaverbrook Pool Crashers
My family and I have stayed at this hotel several times. But the single biggest problem that existed a few years ago still exists and that's the access to the pools. The staff does a horrible job of removing people from the pool that are not guests. I ran into so many people that were staying at other hotels but were using the Sheraton pools. And that makes me angry because I'm paying a hotel resort charge and yet others are using it for free! This has to stop. It cannot be that difficult to control if the staff has a list of guests and their room numbers. If they fix this problem the hotel gets a 5 out of 5. But honestly as a guest, it is very frustrating when you are trying to get a seat by the pool and find out that half the people there don't stay at the hotel!
27 avril 2013
Rated 4 out of 5 by mauigina Conference winner
Stayed for the AREAA conference and had a marvelous time. Varied amenities were great and my favorite was the koi pond in the evening.
24 avril 2013
Rated 4 out of 5 by jojo Good family hotel
We traveled with 2 young children, ages 5/3. We had a club level room which is very convenient when traveling with children, especially when it comes to meal times. the pool and beach were both easily accessible and also very child-friendly. We also used the children care center, which appeared to be well kept and clean. Our children were happy there.
23 avril 2013
Rated 4 out of 5 by spaguru44 Hotel was great!
The hotel has a lot of amenities right at your finger tips which is always nice. The room was spacious. Even though it seems a little outdated compared to some other hotels, it is still really quite nice. The continental breakfast (if you pay for it in the room) was pretty great, although the wine at night was not very good. Parking was very easy to get in and out of. The spa was excellent!! Kai Market is way over priced at $55 for the buffet. We wound up going to other spots the nights we were there that were less expensive and even tasted better. Overall, this was a great place to stay!
21 avril 2013
Rated 4 out of 5 by UALFLTATT Retired Flight Attendant
I am a Preferred Starwood guest and a retired airline flight attendant. I have stayed at countless hotels and feel that I am well qualified in reviewing different aspects of this hotel. I am concerned that as a Preferred Starwood guest who is contemplating buying a deeded property next year with them, my status had no bearing whatsoever on any part of my stay. The hotel room was disappointing and I don't feel up to par with Sheraton. We are coffee drinkers and when asked for more coffee, the request was sometimes accommodated, but not always. When asked for rates for an extra day, they would not match a beachfront property's rate down the street, thus, we left and gave our money to the competition. Not a wise business decision. The desk clerk didn't even try to keep us on their property despite the room availability. Location is fabulous, but didn't make us stay with them as we could get a better rate down the street (literally) and for better accommodations. Now, I'm actually re-thinking the idea of buying into Starwood Properties based on this experience.
17 avril 2013
Rated 4 out of 5 by Jackson13 NIce Option for a Waikiki Stay
My wife and I have stayed at this hotel a number of times while visiting Oahu to take advantage of the location and the views of Diamond Head and Waikiki Beach. A negative is that the rooms are somewhat dated and for some reason have no drawers to store your clothes, only shelves. On the positive side are the fantastic views, and I would recommend paying the extra cost to take advantage of them if you can. I believe all the rooms have balconies to enjoy these views from. The size of the hotel creates a somewhat chaotic arrival and check in process, but also means that there are many dining, drinking, shopping and service options.
Some other highlights of this hotel include the location on the beach, a great adult pool and a very nice larger pool area for families. Unfortunately, it is very challenging to find a chair at the adult pool and it would be nice if this area was somehow expanded. The location offers an extensive variety of activities, shopping and dining options within a short walk.
16 avril 2013
Rated 4 out of 5 by sparkyjr Nice hotel but missing furnishing touches
Great hotel with great staff. However, room renovations leaves it lacking. The room is so sparse that there is no couches. Drawers are replaced by shelves in the closet. Seriously?
15 avril 2013
Rated 4 out of 5 by DJM0682 Over all appearance
The facility looks a bit dated in the rooms, halls, facilities. The elevator system of buttons was some what confusing to determine when and where the elevator you were waiting on was actually going to be.
15 avril 2013
Rated 4 out of 5 by Jl0416 very kind staff and best manager!
I stayed 4/5-4/10 at the partial ocean view.
It was upgeaded but room location was so bad and we never go out to balcony because of outside fan or some noise. In the room, I found hairs in the bath tub and ground. Counter manager was one of the best manager I ever met and he was so kind and nice. He makes my stay more comfortable.
Ballet parking was awesome. Thank you!
13 avril 2013
Rated 4 out of 5 by Mirka This hotel was really great
We were first time in Honolulu and we were really very happy with our hotel. Nothing was missing, the location, the staff, the room, the pool, everything was great. We also recommend the SPG member, we enjoyed our stay.
13 avril 2013
Rated 4 out of 5 by Hitomi Gorgous view
The hotel have great view of beach and city. It's the best location to enjoy Waikiki beach. Nice pool and terrace restaurant as well.
11 avril 2013
Rated 4 out of 5 by Renee Improvements
The hotel was beautiful. I would like to make a few suggestions that would have made my stay better.
First off, there were tons of tiny ants in my room. Which, to an extent I can understand, being on a tropical island. However, there were so many it was gross. They were on my toothbrush and hair brush.
Further, my 13 year old daughter had broken her the leg the week before our trip. Your hotel offered no accommodations.
9 avril 2013
Rated 4 out of 5 by Robtheglobetrotter Great location but a little tired
In the heart of Waikiki; location can't be beat. Parking included in the daily resort fee was good. Club Lounge has limited hours -- I suggest expand them to 06:00 am to midnight - those guests with club priveleges can access it almost any time to get a coffee or cold bev - as in other locations and brands. The Club Lounge breakfast was carb-heavy and not much protein. Room was clean but "dated" and boring. Felt old. Carpet stained.
7 avril 2013
Rated 4 out of 5 by harbourdad this hotel has great features
great facilities, great service and friendly satff
7 avril 2013
Rated 4 out of 5 by VAD714 Good Time at Sheraton Waikiki
After an initial hiccup with an upgrade (we were placed in a newly painted room with very strong paint fumes), we were moved to our original room and had a very pleasant time. The hotel had a variety of "Things To Do", a great location on Waikiki, and great views.
6 avril 2013
Rated 4 out of 5 by Christie Some rooms out-dated, but good service
The arrival to the hotel was the worst part of the trip. I made a reservation a year in advance for a 2 double bed room. Upon arrival they did not have one available. They offered me a triple bed room that was extremely out-dated and Sheraton should be embarassed about the state of this room. I asked for a better room and they offered me a 1 king room which was unacceptable. After waiting for 2 hours for a solution I asked to speak to the hotel manager. Only then was I offered a 2 double bed room that fitted our original booking needs. After an 11 hour flight, no one should have to wait 2 hours to get a hotel room that was booked a year in advance. However, after a solution was found the service provided by the hotel for the remainder of the vacation was terrific!
3 avril 2013
Rated 4 out of 5 by CDMG21 Lovely
Lovely Hotel in a great location
31 mars 2013
Rated 4 out of 5 by honeymoon102 Great facilities
This hotel has great facilities, excellent pools, staff and restaurants / bars. It is these facilties that make staying at this hotel definitely worthwhile.
I did feel the room could do with some work though. The shower was of very poor quality and the bathroom has a very silly window above the toilet that you can open up into the room. Why someone would want to do so when sitting on the toilet is beyond me and leaves very little privacy for those in the room.
26 mars 2013
Rated 4 out of 5 by jbbromfield787 Lovely view!
My room was great! The girl at the front desk was more than wonderful. The overall cleanliness of the room was great, but there was A LOT of long black hair on the floor in the bathroom.
26 mars 2013
Rated 4 out of 5 by Joanna29 Just great
I spent a fabulous vacation in the Sheraton Waikiki hotel. Great ocean view from my room, the room was spacious and clean. The staff was very friendly and service-oriented. I would recommend this hotel at any time.
24 mars 2013
Rated 4 out of 5 by wacky The best money can buy
Best hotel in hawaii, cant wait to go back.
15 mars 2013
Rated 4 out of 5 by randa The Best Hotel on Waikiki Beach
With its great pools and expansive open areas this is a great hotel for both couples and families
13 mars 2013
Rated 4 out of 5 by Tjmax Our experience at Sheraton hotel
Our overall experience at Sheraton was good to excellent. Our room was adequately spacious and very clean. Breakfast at Kai market offered us vast varieties of food and everything we ate was very tasty. Our experience at the infinity pool was very good. Our server at Edge was very friendly and my wife and I really enjoyed larva flow and shrimp garlic! We also enjoyed all the fun activities the hotel offered us during our stay. If we have to say any negative things about this place would be a front desk was kind of cold when we were checking in and we did not feel a warm welcome. We felt we did not get enough explanation about the resort charge which we were not familiar with. Room cleaning was a little bit inconsistent. The first few days of our stay our room was cleaned perfectly, but after third day they left a dirty glasses on the sink and a few things were not quite right. Having all said, we will still be back to Sheraton for our next stay.
13 mars 2013
Rated 4 out of 5 by Ricardo Comfortable hotel with excellent staff
My husband and I stayed at your beautiful hotel for 6 nights. The room was exactly as per requested, easy to find all bars and restaurants, and happy, friendly staff. We had a wonderful stay and would highly recommend this hotel for any couple wanting to be in where all the action of Waikiki is.
6 mars 2013
Rated 4 out of 5 by mrsmrtguy first visit to hawaii
Hotel looks more like a resort.. it's pretty amazing. One small negative is that the infinity pool is super tiny and it doesnt have much of its own beach front like many of the other hotels have. The check in process also seemed to take quite a bit longer than it does usually..but other than these items, the view and hotel was absolutely great. i loved how the room had a large balcony and u could see the ocean from the shower. Definitely get the ocean view, it makes the world of difference.
4 mars 2013
Rated 4 out of 5 by Gene Nice location away from noisy Kalakaua
Extremely disappointed in the agent that checked us in. She had an attitude problem. She was extremely 'rude'. My reservation was for a City View, 2-beds and a private balcony. There could not be a worse room in the Hotel than the one she gave me. It was the last room at the end of a very long hallway - with a view of 3-large vents on a roof right up to a high window - without any balcony. The small windows were 'screwed' shut and could not be opened. There was no refrig. or any other amenities. I called a Manager and an hour later she found me a room with a balcony - - but only 1-bed which was o.k.
4 mars 2013
Rated 4 out of 5 by Pinky We will come again.
My one problem was that they wouldn't give me an extra roll of toilet paper as a back up.. I requested it twice.....in 7 days and it was never given to me so I took one off the cart in the hall. I do not understand why there wasn't one on the shelf in the closet and on the shelf in the bathroom at all times as a back up.
1 mars 2013
Rated 4 out of 5 by Juns Infinity pool has great features.
Infinity pool has great features.
Resort fee is expensive.
Finding Paking lot is too difficult.
25 février 2013