シェラトン・ボストンホテル

  • アメリカ合衆国
  • 02199
  • マサチューセッツ,
  • ボストン
  • 39 Dalton Street
  • マップ

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Rated 4 out of 5 by 807 reviewers.
Rated 4 out of 5 by Per your request Had problems the night we checked in due to a staff member not recording changes to our resy when I called such changes in 48 hrs prior to arrival. Jason graciously assisted in the a.m. It would have been nice for staff to have mentioned the food options at the convention ctr July 29, 2014
Rated 5 out of 5 by Great Location I stayed at the Sheraton for 2 nights to attend a conference. We arrived around 10:30 am and were allowed to check in! We were able to walk to many places. It was nice having the mall connected to the Sheraton. Our group all agreed that we would stay at the Sheraton again! July 31, 2014
Rated 5 out of 5 by Friendly staff I have stayed at the Boston Sheraton a couple of times. The staff are very attentive and friendly. My last stay we were upgraded to a suite with one bed and a couch with a pull out bed. I would not recommend the sofa sleeper. It was very uncomfortable. I also would have liked a fridge, but there was not one. June 22, 2014
Rated 5 out of 5 by annual stay in this hotel for past twenty years Staff are outstanding and very friendly and helpful at all times. Breakfast only meal I have sampled and it was delicious ,and plenty provided. Decor changed since last visit, very contemporary,disappointed with new facility furnishings, not in keeping with location and expected level of hotel. the green color not a happy choice. December 13, 2012
Rated 5 out of 5 by Once again, enjoyed my stay I have been traveling more often on weekend getaways with my wife. I truly enjoy the Sheraton Boston. This was my third time there. I had a great room with a terrific view. It's close to great shopping and world class restaurants. The service at the hotel is excellent. I will definitely stay here again when travelling to Boston February 10, 2014
Rated 2 out of 5 by This hotel didn't meet expectations The room was very small, the sink in the bathroom didn't drain properly and our room didn't have an identifying number plate on the outside. The ice maker on the floor didn't work. There was often an unreasonable wait for an elevator. The maid service was good and the room was clean. I would not go back to the hotel again. April 23, 2014
Rated 4 out of 5 by Different Strokes In this world we live in, It doesn't matter where you spend the night, as long as the bed is comfy, But we REALLY enjoy the benefits of sometimes not going out into the world. Having the benefit of having all the things of home in your room. Mic and Fridge. A definite NEED! And a way to and from the airport would be excellent September 13, 2013
Rated 4 out of 5 by Hotel is a great location The room was great and the floor was quiet. September 19, 2014
Rated 5 out of 5 by Recent stay during the cold spell I must say I was very impressed with this property all the way from reception to housekeeping and valet. As a platinum member I am extra picky and this location certainly met and exceeded my needs. Would be nice to have the lounge open but was told it was just out for this time of year which is OK as they made up for it. January 10, 2014
Rated 5 out of 5 by Sheraton in Boston I have stayed at the Sheraton in the Prudential Center in Boston many times. It is a great location within walking distance of many activities, historical sights and dozens of great restaurants and pubs. They continue to upgrade the facility and rooms on a regular basis and staff is always attentive. Scott Lee Maine March 21, 2014
Rated 5 out of 5 by Boston Sheraton Hotel was extremely convenient to the conference site, with restaurants and shopping right next door. Didn't even have to go out in the snow to enjoy a wonderful dinner each evening! Hotel is, however located in a great area of Boston. I enjoyed my stay here. Disappointed to find the Starbucks closed most of the time! April 2, 2014
Rated 5 out of 5 by Customer service The hotel has a great deal of customer service ! This hotel has adopted an initiative of being green through sustainability ! September 8, 2014
Rated 3 out of 5 by Did not live up to expectations I expected the hotel to be comparable to other big city conference hotels. The Sheraton did not meet those expectations. The room was not all that clean, as evidenced by the very long hair that was on the phone keypad when I walked in the door. All of the brochures in the room were heavily worn and some had writing on them from previous guests. Dishes left in the hall by other guests were there for a good part of the day. My biggest hassle was with the TV. Why would you have digital television when the signal strength is so low that most of the channels will not display. A big TV is great, but not if you cannot access most of the channels and the ones that you can experience signal problems. Given the competition at the Prudential Center, I would have expected more from the Sheraton. So I was quite disappointed by my stay. Needless to say, I would have to recommend one of the other Prudential Center hotels for anyone attending a conference in that part of Boston. December 18, 2013
Rated 3 out of 5 by My thoughts First impressions of the lobby area was not good, not the wow factor I was expecting for a Sheraton. Also, the room we had was so small with small doors. barely room for two to get around. We do have a Sheraton Hotel where we live, and it is beautiful. Lets just say I was disappointed. July 7, 2014
Rated 5 out of 5 by Appreciated upgrade Really appreciated the upgrade to a suite. After client visit, it was very nice to visit with family and enjoy Mike's Pastry dessert watching the skyline. Hotel staff was helpful and we really enjoyed our stay. Won't eat breakfast in hotel restaurant again because coffee was undrinkable and prices were absurdly high. December 23, 2012
Rated 4 out of 5 by Solid Convention Hotel Solid hotel with friendly staff that aims to please (reception, concierge etc.). Very big with two towers and hundreds of rooms attached to a convention center - downside of this is it can seem a bit impersonal at times with mobs of people in the lobby during busy times; upside is nice room upgrades when less busy (especially on weekends). Everything about the stay went well, except housekeeping forgot to clean the room one day (I left the room at two in the afternoon), but a quick phone call upon my return at seven that evening took care of that (a big hotel also means housekeeping staff is available at most times). The suite I was upgraded to was spacious and had great views of the city below. Location in Back Bay is superb - close to restaurants on Boylston Street and the South End, boutiques on Newberry Street, shopping in the Prudential Center and Copley Place , museums nearby and a short walk to Harvard Bridge to reach Cambridge and MIT. One of the nicer Sheratons. April 5, 2014
Rated 4 out of 5 by Out of control breakfast cost The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet. June 23, 2014
Rated 2 out of 5 by The worst experience in Sheraton I was trying to talk with necessary people about my mis-booking at the hotel, the answer was nothing that they can do. I will try contacting hotel once more but not hoping anything will happen. Also there were a lot of mistakes in the service, communication was bad, there was even no shampoo/body wash when arrived. November 27, 2012
Rated 4 out of 5 by Club Floor The appetizers were not delivered on time at 5:30pm. A lot of people were waiting as we were attending the Red Sox Game and had to wait 10-15 minutes for them to set up the area and than people starting towards the food without waiting in line. August 5, 2014
Rated 5 out of 5 by One of the best hotels we have stayed When we are in Boston, we love to stay at Sheraton hotel at Prudential center. We have always been treated well and we like the facilities available. September 2, 2014
Rated 1 out of 5 by Terrible experience for families with young children - Room not ready for children despite pre requests, a temporary crib arrived 2 hours after check in (at 11pm) despite multiple calls to guest services. This was after a 6 hour transatlantic flight, exhausting. - Never enough people on reception, 12 desks and never more than 2 people maning them, long lines and waits to get anything done or see anyone. - Receptionists rude and surly (most of time). Did not look to solve problems, i.e. no adaptors in reception OR shop, it was MY problem. A kind guest stepped in at the end to help out... - 30mins to get car in the morning from valet, nightmare when you have young kids - You have to pay for internet, daily rate only available and per device.... - No BBC news on TV, can't be considered a business hotel without Overall a big conference factory floor with no or little personal attention to guests needs. Well overpriced for such poor quality of service, go to a motel you'll save yourself or your company a lot of time and money. June 11, 2012
Rated 4 out of 5 by Fix the bathroom please Hi, overall the room was fine, but the bathroom, beyond being really small, needs some repair work. Looks like the room above it had a big flood and the damage to the wall above the toilet is very obvious. Ceiling's a mess as is the wall paper where it meets the ceiling. Really unnecessary for a major hotel chain. October 23, 2012
Rated 4 out of 5 by Central to Sightseeing Hotel was in a central location with an amazing indoor pool and easy access to a shopping mall. Staff were expectional. Traditional room was average and needs to be modernised. Parking wasn't cheap at $40. per day. Wifi is available in the lobby at no cost July 25, 2014
Rated 5 out of 5 by Beautiful hotel My family really enjoys staying in this hotel. The staff are very friendly and helpful. The location is great. The pool and fitness center are a good size. It is within walking distance to Fenway Park. August 19, 2014
Rated 5 out of 5 by Successful Weekend Getaway I would like to thank you and let you know what a wonderful time we had at the Sheraton Boston this weekend. This is our 4th visit in eights months. Even though the weather was less than perfect, your hotel was an integral part of us enjoying the quick getaway to visit our daughter who attends Northeastern University. We had one of the newly renovated rooms on the 29th floor (corner with nice view on two sides). The updated decor is tastefully stylish, comfortable and functional. Everything a traveler would want. The pool and sauna are extremely well maintained and the gym is very well equipped and even though there were a good number of guests in there at the time I went to use the facility, there was no problem with accessing each piece of equipment when I wanted to use it. It did not feel crowded at all. My wife and I had the opportunity to relax with a pre-dinner cocktail in the lounge. The service here met the high standards that we have come to expect over our visits here. March 31, 2014
Rated 4 out of 5 by Recommendation We stayed in this hotel for 2 days during our New-England-Tour. The room was nice & clean and the view spectacular! It's in the middle of the City - the Trolley stops in front of the hotel --> very good for tourists. The food was delicious. Just one little criticism: it was very cold in the lobby (air-con) September 13, 2012
Rated 3 out of 5 by Expectations not met When arriving, the room was not ready, despite confirmation for the indicated hour of arrival. Had ordered a club room but could not get one, hence room was unilaterally downgraded - on a prepaid reservation! In the room, the bed needed to be replaced and we experienced wifi problems for the first hours. February 23, 2014
Rated 5 out of 5 by Attended as part of a group I stayed in this hotel for the Mensa 2014 Annual Gathering. The rooms were smallish, but very clean, well furnished and comfortable. I received a group rate, which made the stay very affordable for a downtown Boston hotel. The staff was very friendly and welcoming. July 12, 2014
Rated 4 out of 5 by Excellent check in With the Red Sox winning the World Series, my wife and I wanted to stay overnight in Boston for the Rolling Rally Parade. I could not have been more pleased with the speed of my check in.I was actually offered an upgrade on my room, as well as being able to get late check out, all in a matter of minutes!! November 3, 2013
Rated 4 out of 5 by A little disappointed w room Staff and service was wonderful at hotel. I was disappointed with room on north tower. As a star wood preferred floor it was nothing to write home about. Tower is old. Our bathroom had peeling paint from ceiling and vent in bathroom was filthy. Never cleaned. Just not what I expect when I stay at Sheraton September 3, 2012
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