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Rated 3.9 out of 5 by 777 reviewers.
Rated 5 out of 5 by JennyZavos We stayed for the first time at you Boston facilities. We loved our stay and will definitely return. June 2, 2014
Rated 3 out of 5 by average hotel at high price The common areas of the hotel were nice. The staff was friendly. The room left something to be desired. The bathroom was partially updated, granite counters with peeling wallpaper, pink tiles in the shower and a broken towel rack. While looking for an outlet I found the area behind the bed had not been vacuumed in several months. Overall average hotel charging above average prices. November 5, 2012
Rated 4 out of 5 by Good conference hotel Had a small room with a nice view, room was clean and turned down nightly, cleaning staff polite and not once in our way, every staff member had a smile for us. May 26, 2014
Rated 3 out of 5 by Average hotel, good location Centrally located to the meetings we attended. Room average but could not get it to cool down no matter what temperature we adjusted the thermostat to. May 27, 2014
Rated 4 out of 5 by Boston Blackout (SVO member/gold status) We were her for a week long convention at the hotel and Hynes Convention Center. A transformer blew out across the street (I was on the 29th floor club lounge when this happened and got a photo of the event) which caused the power grid to go out thru Thursday when we finally checked out that night. The staff bent over backwards to make all comfortable...brunch, lunch, dinner (box lunch), snacks, water, glow sticks for lighting and vouchers when the food ran out. There was cold water and 2 working elevators. They provided powerstrips on the 2nd floor and lobby for folks to charge phones. The $30 upgrade for internet and club lounge access is worth it, even though we only got to use it once! Had to request gold bonus. The staff went above and beyond for the situation beyond their control. We are waiting to see if we will be offered a refund or reduced rate for the Boston Black out! March 18, 2012
Rated 4 out of 5 by Location amazing, Club level a must, doors thin I stayed here for one night and loved the location--right near the trains, shops and restaurants, Fenway, sights, just everything! It was rainy when I was in Boston this time, so I was very glad the hotel had indoor access to the Prudential shops and Copley mall--both are stellar. I also really enjoyed having access to the Club and would recommend this to everyone--the breakfast is wonderful, and the woman who staffs it (a perky Croatian woman) is simply fabulous--what a breath of fresh air in the morning! I will tell you that the Club gets crowded on the weekends for breakfast, so maybe get there either really early or later in the morning. The workout facility is great--very much like a gym atmosphere, except for one huge thing: you have to walk through the pool area, and onto the slippery pool deck, to access the cardio room! Really weird layout, and the rooms was a bit on the warm, humid side because of its proximity to the pool. And another less-than-desirable thing...although the room was really great (I don't mind small rooms when I stay in a big city) but the doors to the hallway and the connector doors are PAPER THIN. I could hear everything, and I mean everything, that went on in the hallway and in the adjoining room. I'd invest in heavier and more dense doors, Sheraton. It would really make the guests' experience much more enjoyable. Even my earplugs weren't enough. Overall, I would definitely recommend this hotel, but just make sure you bring your high-quality earplugs ;) June 16, 2014
Rated 5 out of 5 by Great rooms, location and staff This hotel is in good location of Boston. Close to good restaurants, museums and shopping. Close to major businesses. May 30, 2014
Rated 5 out of 5 by Northeastern Graduation We flew in for graduation, and a few days of touring/shopping/relaxing. The Boston Sheraton is walking distance to great food, shopping, and the subway system. We took the train to TD Garden for graduation, the aquarium, a comedy club in Cambridge & to see the sights. May 5, 2014
Rated 5 out of 5 by Excellent Been in Boston many times on business but never for fun. My wife was never there so I wanted it to be special. After reading a couple less than favorable reviews I had concerns. Thankfully the visit was amazing an the accommodations exceeded expectations. It really made for a fun and memorable vacation for my wife and me. Thanks to the Sheraton and their exceptional staff. September 10, 2013
Rated 5 out of 5 by The location of the hotel was wonderful. The check-in experience was wonderful. We were allowed to check in early. Our room had a lovely view of the Charles River. The concierge was extremely helpful. The hotel was attached to an upscale shopping center. May 15, 2014
Rated 4 out of 5 by my stay The room's a/c unit was not working properly, the pool was not heated, and $25 for breakfast is ridiculous. May 29, 2014
Rated 5 out of 5 by Convenient & Friendly I have stayed here a few times for access to the hospitals in Longwood and recently to attend a concert at the House of Blues. When traveling with my family they've been responsive to insuring two rooms were connecting -- even when I did late check in. They're doing some work on the lobby level facilities but have lots of explanations and alternatives. February 27, 2014
Rated 4 out of 5 noise factor My platinum concierge made the reservation and informed the desk that we had a small dog. He is very quiet except that about 8 AM a half dozen workers started drilling for new locks up and down the hall. This woke us up a bit earlier than I wanted and made the dog start and continue barking. I wish they had put us on a different floor with a later start fror drilling. December 15, 2013
Rated 5 out of 5 by romance 50 View from room was excellent, room was very spacious and comfortable, hotel had all the amenities one could possibly need. May 27, 2014
Rated 4 out of 5 by Nice New Years My daughter and I stayed For First Night. The staff was very kind, but we waited almost an hour for our room. I would have rated higher if we had been given a room sooner. Our stay was pleasant and we enjoyed being able to have indoor access to the Hynes and being in close proximity to Copley Square. I have a conference in the spring and will consider staying here. January 2, 2014
Rated 4 out of 5 by Fenway Fitness PrePaid -20% (could've had 30%!!) - good Early check-in - 9am - excellent Starbucks then Bkfast w/WiFi in Lobby - good Room, size, condition - very good Battered fridge in room with left-over guest sour yogurt, half-eaten cheese and something burst/wedged in freezer - not so good (tho' service did remove it after I left a note) Pool - excellent (esp for early laps) Fitness large rooms - good Location, attch to Prudential Mall (conv T station) and next to Newbury Street - good Internet - charge!? (free lobby, and some SPG members) but also PER device! - mediocre nowadays Room Service, std 2 eggs, bacon, toast Bkfast $25, +15%, +delivery, +admin, + sales = $35-40: yep, for 1 bkfast! - ridiculous Think that's out there!? Cornflakes $11, + all those same extra charges = $20. Yeah. $20 for a bowl of cereal - no comment Green scheme to not have sheets/towels changed option, reward w/$5 hotel coupon - excellent August 28, 2012
Rated 4 out of 5 by Good location, Great staff I stayed at the Sheraton Boston Hotel while looking at colleges for and with my son. The staff was flexible, informative and attentive and went out of their way to accommodate a late check-out and help with parking. I thought the rooms could use updating, but the beds were comfortable and the location can't be beat. It was very convenient and the service was excellent. October 13, 2013
Rated 5 out of 5 by Great place to stay in Boston I was with my family in Boston during the holiday with snow in Boston 2014,I found that SHERATON is the great place to stay. The room is ample,clean and comfortable. Breakfast is hot and nice.We stayed on 27th fl. with very good view of Boston,even in snowy day. Because hotel is attached to shopping arcade,it would be better to have more security on the elevator. January 6, 2014
Rated 1 out of 5 by Terrible Hotel for the Price I was left disappointed by my stay at the Sheraton Boston. I could hear water running through pipes in the walls routinely. I was placed next to a hospitality suite loudly serving breakfast the next morning. For $46 PER NIGHT for valet service I waited outside for 10 minutes to return my car. Finally, my bed was made with blood on the pillow that DID NOT COME FROM ME. September 27, 2013
Rated 3 out of 5 by Centrally Located Good location but the room was rather small and didn't include a minibar. Staff arranged a fridge tho. Pool is big enough to lap but it was very busy and the water wasnt very clean. probably due to the fact that the closest shower was in the locker room on the other side of the gym... April 23, 2014
Rated 5 out of 5 by Boston Sheraton Hotel was extremely convenient to the conference site, with restaurants and shopping right next door. Didn't even have to go out in the snow to enjoy a wonderful dinner each evening! Hotel is, however located in a great area of Boston. I enjoyed my stay here. Disappointed to find the Starbucks closed most of the time! April 2, 2014
Rated 4 out of 5 by Solid Convention Hotel Solid hotel with friendly staff that aims to please (reception, concierge etc.). Very big with two towers and hundreds of rooms attached to a convention center - downside of this is it can seem a bit impersonal at times with mobs of people in the lobby during busy times; upside is nice room upgrades when less busy (especially on weekends). Everything about the stay went well, except housekeeping forgot to clean the room one day (I left the room at two in the afternoon), but a quick phone call upon my return at seven that evening took care of that (a big hotel also means housekeeping staff is available at most times). The suite I was upgraded to was spacious and had great views of the city below. Location in Back Bay is superb - close to restaurants on Boylston Street and the South End, boutiques on Newberry Street, shopping in the Prudential Center and Copley Place , museums nearby and a short walk to Harvard Bridge to reach Cambridge and MIT. One of the nicer Sheratons. April 5, 2014
Rated 2 out of 5 by Surprised I have stayed in many hotels in Boston. By comparison, the north tower rooms here are awful. The south tower rooms are nice, but just average -- small bathroom, no make up mirror or mini bar, poor view. The best thing about it is that it is a short walk to Fenway Park. April 27, 2014
Rated 3 out of 5 by Poor Swimming Pool The main reason I selected this hotel was that the pool was long enough to do short laps in. The water quality in the pool was awful. The water was extremely cloudy, indicating that the chloride residual was far below standard. The water also was not filtered well nor had it been back flushed recently since there was hair in the water. It was totally unacceptable. September 27, 2013
Rated 4 out of 5 by Failure to deliver on reservation We booked a delux king and on arrival we were told we were getting a delux king room; but upon reaching the room we found it to be a small cramped queen room. Being in a hurry to change and leave for an evening event, we did not have time to return to the registration desk and seek another room. As a long-time SPG member, I am very disappointed by this experience. December 15, 2011
Rated 5 out of 5 by Great for Conference/Business Attended and stayed at the Sheraton for a business conference and was impressed by the attention to detail and appearance of all personal and event rooms. My only negative comment is that the room was very warm with no apparent means to lower the temperature. Otherwise the staff and hotel was very pleasant and I would highly suggest the Boston Sheraton to others. October 3, 2013
Rated 4 out of 5 by Good hotel, be ready to wait in line to check in/out The hotel was ok based on the Sheraton brand. The lines to check in/out are long and I still don't understand why. Give someone a key , get their credit and send them away. There was not Platinum line :(. Also There was a huge conference in the hotel and they took over the lobby. They should have told me that before. Just to get to the elevators was chaos. January 13, 2014
Rated 4 out of 5 by Wonderful staff support I was apprehensive about taking my year-old twin daughters on their first overnight hotel stay ever, particularly to the crowded chaos of Boston Marathon weekend, but the Sheraton staff did their best to make things easier for us. They shifted our room to one that would be easier for the girls, stored our luggage while we waited for the new rooms to be available, and helped us get bottles for the girls from that luggage when the rooms took longer than anticipated. Once the room was ready, they made sure we had cribs, sheets, and towels, and helped us wrangle everything back to the car when we left. I would thank the front desk associate who checked us in specifically, but the guidelines are discouraging use of full names. The hotel was full all weekend and they could easily have used that excuse to do the minimum required, but they chose to do what they could to make our weekend easier, and we appreciate it tremendously. April 17, 2012
Rated 5 out of 5 by Great Location in Boston We had a fantastic time during our stay in Boston. The hotel staff was very friendly and accommodating. As an SPG member, we were upgraded to a suite on the club level. Although a bit small, the rooms were well appointed and very clean. The view was AMAZING! We used the pool and sauna as well as the club level happy hour and breakfast. Happy hour snacks were nothing special but breakfast was nice- yogurt, granola, pastries and fresh fruit as well as coffee, tea and juices. One of the best features about the hotel was the location. It was connected to the Prudential Center so there's your standard mall but the really nice thing is that it's connected to the subway stop so you don't have to go outside to catch the train. It's also an easy walk to Newbury Street with really great shopping and dining. The concierge gave us great recommendations for dining within walking distance. I would definitely stay here on a return trip! November 9, 2012
Rated 4 out of 5 by Pleasant and Comfortable This was a great stay. I had a complicated set of reservations for my stay. The staff put them all together before my arrival. I did not have to change rooms at all and was given a great suite upgrade with a beautiful view of the river. For the most part housekeeping was great. They did forget to give me towels and a bathmat one day. When I tracked them down in the hall to ask for these items, I was told they were already in my room. After some discussion, I was given "extra" towels. The location was great. The conference facilities were good. The bed was extremely comfortable, and I liked that there was a power bar by the bed to plug in phones. The desk was small and buried in a corner. I would not ever use it over there Also, the bathroom was so tiny, you had to tuck between the toilet and the sink in order to even close the door. This is a common problem in Sheraton Hotels and should be addressed in the next remodel. September 21, 2013
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