Rated 3 out of 5 by BusTraveler1104 Room Needed some updates, but was comfortable
Bed was comfortable and the ammenities (fridge and microwave) were nice to have in room. When first walk in room has a little bit of smell, but once in there for a few minutes no longer smelled it. Some of the wallpaper was bubbling away from wall and you could see where ceiling and wall met that it needed some maintenance. The AC worked well but was a little loud. The toilet, tub and sink were all clean, however, they needed to wipe down the door and walls near door. They also need plug right next to bed. The plug was further down wall. Many hotels have plus in the lamps. This room did not have that feature.
November 6, 2014
Rated 4 out of 5 by Hope42day Nice
The rooms are nice however every room should have modern adminities without added cost. Microwave and refrigerator should be included. I am grateful for the upgrade to the tower however adminities requested at booking should be in room upon check in. The room has a lovely view of the lake. The breakfast buffet leaves much to be desired but Dinner is fabulous. The bed mattress is not the most comfortable neither are the pillows. I use this hotel only because of the convenience of being in the same location as our event.
January 19, 2014
Rated 1 out of 5 by mbc66 Looks can be deceiving
Hotel is in a beautiful setting and our room looked lovely. We were there for a five day training also taking place in the hotel. On the second day there was a stink bug in the bed and later that night we found 7 around a crack in the window. The front desk did move us to another room but did not seem apologetic. In the next room the bathtub did not drain when we showered. When we checked out and told the young woman all this she did not seem at all concerned. This was not the experience I had expected from a Sheraton.
May 18, 2013
Rated 3 out of 5 by CLMRCCA Preferred Guest Points?
My room reservation was made by Admin person, and the extension was not booked upon her request. I extended the stay one night, and the front desk DID NOT ask me to re-initialize my card key, so when I went to my room, tired after a long day, walked the 2-city blocks to my room, (see below), my key didn't work, so I had to walk back two more times.
I will be canceling the SPG Preferred Guest card I have. I travel an intermediate number of times per year. The points accumulate very slowly and I do not have enough 'status' to stay with business associates. I had to stay as far as practical from the desk and main tower. Unsatisfactory for a mere 'traveler' who has accumulated 7700 useless points! No wireless service for my points level either. I'd have more status as a walk-in!
May 28, 2012
Rated 1 out of 5 by TranceMist Not Qualified To Be A Sheraton
The facilities as this hotel are not up to Sheraton standards. This hotel is very poorly managed. I tried repeatedly to have issues corrected by management only to be met with indifference and incompetence. The rooms themselves are sizable but have big noisy air conditioners like you find in a cheap motel. The bathrooms are tiny (must close door to get into shower). The housekeeping staff does not use fitted sheets so they all pull off the edges of the bed as soon as you get in. AVOID THIS HOTEL.
June 28, 2013
Rated 2 out of 5 by TravelsTooMuch Lackluster
(1) The location was great.
(2) The staff was polite and helpful when contacted.
The Bad / Ugly:
(1) The value was poor.
(2) The bathroom was ridiculously small.
(3) There were multiple maintenance issues including: peeling wallpaper; closet doors that do not easily open and close; a toilet seat with chips and bubbles; and visible chipping/cracking at the bottom of the bathroom door. All of this was in a club level room.
(4) There is little to no SPG recognition.
August 29, 2012
Rated 2 out of 5 by RC1231 The New Year's Eve Night Of No Sleep!!!!!!!!!!!
This hotel has some issues that need to be fixed immediately!!!! The first room that I got was at the top floor of this hotel,I get in the room and there is a loud mechanical noise running coming from the roof. I told the front desk,and they said they'll have someone go check it out. Then they moved me to another room a few floors down. This room had a very bad bed!!!!!! Me and my fiance did not sleep well at all!!!!!!! This bed was very hard!!!!! I know starwood for having there sweet sleeper beds which are very good and top of the line beds! But this sure wasn't a top of the line bed,and wasn't a sweet sleeper bed!!!!
January 2, 2012
Rated 5 out of 5 by TravelingMan1 First Time
Excellent location for business and pleasure.
December 1, 2014
Rated 3 out of 5 by CorporateDiva Amazing Staff! Rooms need work...
I love the staff at the Sheraton Columbia. I consistently stay for business and every member seems to remember me positively and make me feel like an MVP. My room was sub par. The courtesy toiletries when I arrived were already used. There was no courtesy water and there were paper cups that had been used but were turned over to look like new cups. It made me question the overall cleanliness of the room.
January 17, 2014
Rated 1 out of 5 by OutragedToo Do Not Stay Here
The Lodge needs to be CLOSED. The Sheraton organization should be embarrassed and a shame of themselves for renting those rooms to individuals. The General Manager and Regional Managers should take more pride in their jobs and speak up that those rooms are inhabitable. If they have not seen those rooms they need to take a look at them!.
June 10, 2014
Rated 5 out of 5 by blue45 80th birthday party
The customer service was outstanding and the accomodations were excellent! My mom's surprise party was a huge success because of the amazing staff (desk attendants, party hostess, sheraton shuttle driver, event coordinator for waterside resataurant) and beautiful setting. Can't wait to have another event at the Sheraton
Columbia Town Center.
April 30, 2013
Rated 1 out of 5 by guest155 Facility in need of renovation
Found rooms with very limited space to place close unless hanging. Two small narrow "desk Drawers? Room overall was clean, just very old and non functional furniture in room and bath. Dining room looks like original furniture from whenever this hotel first built. Seat vinyl or leather cracked and looked poor.
July 22, 2013
Rated 2 out of 5 by seekingbetter57 Dumpy and needs improvements!
This is a brand killer for Sheraton. Either invest to bring it up to standard or sell it but the hotel is in dire need of renovations. It is dumpy, the rooms are horrible, the TV didn't work properly, the rooms and hallways were filthy, the in-room HVAC concept is "motelish" and doesn't belong here. It was noisy, didn't work properly, the room had bad odours, pillows were completely flat and must have been years old, I didn't sleep a wink! I will not stay here again.
November 13, 2014
Rated 5 out of 5 by travelingrocker Love this hotel
This will be the 4th year that I have stayed at this hotel while attending a festival at Merriwether. The hotel's location is perfect! I can walk to the pavilion if the weather allows and I absolutely love Clyde's, which is just around the lake. The staff has always been very polite, friendly and more than helpful. The rooms are always clean and if I ever need anything..it is only a phone call away. This particular weekend can cause chaos at the hotel due to the large number of people converging upon it at one time. The staff each year is stellar!! They go out of their way to make sure that every hotel guest is satisfied! And they do all of this with a smile on their face the entire time!
The breakfast buffet is superb!!
My only con is the continental breakfast in the club lounge. It is very limited. I actually wound up going down and paying for the breakfast buffet!! It was absolutely worth it with the omelets cooked to order.
I will definitely return again next year and highly recommend this hotel to anyone traveling in the Columbia area.
May 16, 2012
Rated 1 out of 5 by ENTJ not the typical Sheraton quality
The room was quite dated, with uncomfortable beds. I was unnecessarily placed in a room perfectly fitted for wheelchair users. No SPG recognition.
On the plus side, the breakfast was quite good, in an area with a great view of the river.
June 17, 2012
Rated 5 out of 5 by Michelle77 Great stay!
What a nice hotel, full of friendly staff members! Loved Phyllis on the concierge level. She was a fabulous hostess! I was lucky enough to be in the hotel for the managers reception. What a nice touch! I wish I could have stayed longer.
October 20, 2012
Rated 3 out of 5 by StarOne326 Could be Nicer
this hotel definitely needs an update. I stayed on the SPG preferred floor and was surprised how outdated and loud it was. the walls must be very thin. Not a great value for the money.
November 26, 2011
Rated 2 out of 5 by Kelly11 Not overly impressed
The rooms in the lodge had an old damp smell. Bathroom/carpet not well cleaned. Saw dogs coming out of several rooms and I was not aware that I was staying in a dog friendly hotel.
December 1, 2011
Rated 3 out of 5 by Soccer2013 Not what I expected
Pros- The location was excellent . Close to everything.
Cons- I felt very isolated in the Lodge rooms.So much so.I couldnt just walk to the lobby area to ask for assistance. We were given two bath towels for 4 people. Shower went from warm to cold to very hot during our showers causing my 9yo to yell for help. There was no elevator in the lodge area. We had to make four trips to carry everything. We asked for an upgrade at check-in. We were told we WERE in the best room. It was not a pleasant experience. I did not bother to complain at check-out. I just wanted to get outta there. Such a great location...wish my family had a better experience.
March 11, 2013
Rated 2 out of 5 by CK23 Staff needs training
Front desk staff didnt include club lounge on keys. They didnt the time before either. When I asked, she stated only for Platinum members which is inaccurate. Gold also receives the perk.. She did proceed to include include it but made me feel guilty and I had to look it upto be sure.
The bill wasn't under the door or emailed. When I called to get it emailed, it took 4 tries for them to spell a 5 letter word correctly. At the end no thank you, no sorry, just a "you will receive shortly and hung up". Which FYI didnt come and I had to call back again and repeat. Still hasn't arrived as if this post.
Very low level of competence at this hotel
September 4, 2013
Rated 1 out of 5 by BusinessTraveler2012July Papers please....
The hotel will kick you and your family to the gutter if you lose your drivers license while you travel. Even if you are a preferrred member, and have stayed at the hotel for business in the same month.
The front desk clerk first lied, saying that it was required to validate my credit card (which it is not, since I can pay on-line). Then I offered to pay cash, and the lie was exposed.
The second lie, offered by the manager was that government ID is required by law, which is definetly not true. I stayed at an other hotel in the area just fine w/o having a drivers licence.
With ethics like these who can trust the hotel if anything goes wrong?
August 11, 2012
Rated 5 out of 5 by Patti52 Shining stars in the hotel industry!
My daughter was having surgery at Howard County Hospital that lasted hours longer than it was scheduled. Coming from Hagerstown Md it was to late after surgery to drive home. I talked with the security guard at the hospital about sleeping arrangements.They didn't have overnight sleeping for her husband and myself! But he did tell me about a Sheraton minutes from the hospital. I myself worked for the Sheraton in Hagerstown for 10 years so I new I wanted to stay there! It was 11:00 pm and I had been up since 6:00 am that morning.Your staff was great from the front desk to the restaurant as well as housekeeping! Thank you for a wonderful stay!!
March 3, 2013
Rated 5 out of 5 by Linda58 Clean and comfortable
The room was exceptionally clean and the bed and other amenities were comfy and cozy. The view from my room was great. Nice place.
November 12, 2012
Rated 5 out of 5 by Dearie hotel
Everything was very pleasant. Staff was very nice. it was a nice arrangement since the event we attended was being held there.
October 23, 2012
Rated 3 out of 5 by Julie2012 Older property
My room felt dirty and old. The bed was not very comfortable and the remote didn't always work. Not worth $109 a night.
June 13, 2012
Rated 5 out of 5 by naftdr excellent couldn't have been more delighted
all personal were terrific especially beth and ellen
thank you for making our daughters wedding absolutely perfect
September 12, 2012
Rated 5 out of 5 by DAIL61 WATER, FOOD
The view from my room was beautiful and the atmosphere was friendly. The staff were very nice.
October 25, 2012
Rated 3 out of 5 by LloydChristmas Scenic Business/Shopping Hotel
This hotel is in an excellent location. There is a Whole Foods next door. Columbia's mall is within walking distance, but you do have to cross a busy road. There is a nice pond to look at and walk/jog around. There are neatly-designed paddle boats for the kids, and a handful of restaurants very close by if you opt to eat outside the hotel. The crab cakes were delicious at the hotel. The only problem I encountered was the smell of the rooms. I moved to a different room after smelling mildew in the first. The second room also smelled of mildew, but I decided to tough it out. Later, I found that the A/C unit was leaking inside the room.
July 28, 2014
Rated 5 out of 5 by Mporcl23 Nice hotel
This is a nice clean hotel, with a friendly hardworking staff.
October 28, 2012
Rated 2 out of 5 by joy37 not great
Well I was in town for a wedding and i have stay at many sheraton hotels this one was not great First, the room location was out of the way up a few stairs and a bit confusing as to its location not being part of the tower . and when we got in the room we found a bug and that was not the only one we saw we saw about three bug when we where in the room there could have been more.Whish there was free wifi so many places offer it now . I'm very picky about my bed and for some reason that the one this i dont care for at sheraton the beds are too hard and the pillows are way tooo soft . our tv was not working great when we where watch it . I usually dont use the coffee maker but this time decide to and it did not work I went down stairs to go get breakfast and let them know and by the time i got back they replace the coffee maker so that was good but it was our last day. i had put the do not disturb sign out and we had housekeeping knocking on our door at 8am when we where still sleeping which i was not happy about at all. I did not like how you could here the person in the next room taking a shower . Also we where hoping to use the pool but it was so dirty and it i guess they closed it not sure if it was under repairs but never saw anyone working on it. I do love the sheraton hotels that i have been too but this might have been the worst not sure if i will be back which stinks since we do have family in Maryland
May 9, 2012