Rated 5 out of 5 by Stanley67773 Nice visit
We have been staying at this Sheraton since my son was small on practically every visit to Disney. It's always been a clean, safe property with a friendly staff. The hotel is undergoing a slight interior facelift (carpets, wall coverings, light fixtures) and the workout facility has been upgraded which improves the experience. It's in close proximity to Disney and I'd certainly recommend.
October 9, 2014
Rated 5 out of 5 by Catmarquez This option satisfied all our needs!
There are MANY options when it comes to staying close to Disneyland! Period. It can get overwhelming. This hotel met all our needs. First, it is is close to disneyland. You can walk to disneyland. We opted to use the $5.00 a day bus. Second, it is surrounded by everything you need! An ABC store, a 7-11, i-hop, mortons, jack in the box, ruth chris, a great taco shop called mi casa or mi casita, a liquor store. All within walking distance 1/2 block to block n 1/2 away. Also bout a 10 min walk away is the anaheim garden walk plaza - more restaurants and a deluxe movie theatre. look it up. Target is a little further.
The rooms at Sheraton are nice, beds were nice. Our room had a balcony, big plus. If you are high up, ask for room w/ balcony facing disneyland, you should be able to see the fireworks. If you are on the first floor ask for room facing the pool, otherwise your balcony walks out to parking lot - not so nice but bearable.
Staff was excellent! I needed 7 rooms w/ 1 being a handicap accessible room w/ a connecting room. both needed 2 beds. But some of my rooms had 2 check in dates (so check in on dec 30, then check out on Dec 31 and then check back in on dec 31). That was how i had to book b/c of point issues. it was VERY complicated. AND they were sold out 2 or 3 of the nights we were there. Front desk did amazing to get my room needs met a little beyond my expectations. Alma, Dillon and Veronica were all experts at front desk reception, customer service and meeting guest needs. Kudos! BUT NOTE: because this was a special family event and room reservations were so complicated, i had called in house reservations to discuss. The gal that helped me was NOT helpful in anyway. She came off as rude and unaccommadating. That was scary and discouraging because i wanted to make everyone in my party of 20 happy! Also, my reservations had been made and i couldn't change them at that point. That is why i gave this Sheraton a 2 star for spg recognition b/c the gal in in-house reservations just killed any hope of my spg status paying off on this special occasion. If you have to deal w/ in house reserve don't let that discourage you, the guys and gals at front desk should be able to work their magic, with a smile.
Maids were very nice and worked soooo hard. Please tip them! They have a guest services desk which is right across from the check in desk, right as you walk in the lobby. The guys at this desk also gave great customer service. Besides taking up or storing your bags, they can accept delivery of packages. They even stored an expensive cake and tamales for us in a fridge and freezer. so nice! I don't think you will be disappointed if you stay here.
First night, we had to stay at Courtyard a little further down the road. CY was a little further from Disney, didn't have the pool or restaurant options that Sheraton does, but was nice too.
Please note there is another Sheraton right down the block from this Sheraton. This Sheraton is the Sheraton Anaheim Resort. i think the other is sheraton garden grove. Overall a great stay! Hope this helps you.
January 4, 2014
Rated 5 out of 5 by LPFamily Great location for Disneyland!
Our family of 5 really enjoyed our recent stay - July 2014. We had adjoining rooms which is great for keeping an eye on the kids. The balcony's overlooked a consruction area (the hotel is updating), but we only heard construction noise as we were getting ready to leave in the morning. The best use of the balcony was at night when we could see the nightly fireworks from Disneyland! Plenty of restaurants in walking distance and of course Disneyland is about a block & 1/2 walk. The kids really loved the pool, a little deep for real little ones, but good overall. Would definitely recommend.
August 8, 2014
Rated 4 out of 5 by glover1107 Stay here when you visit Disneyland!
Our family visits Disneyland regularly, at least once a year. We always book our rooms at the Sheraton Park Hotel. Rooms are large and the beds exceptionally comfortable. The staff has been very accommodating and willing to assist with special requests. If possible, book on the club level to have access to daily breakfast and afternoon hors d'oeuvres plus a fantastic view of Disneyland Park from your room.
December 7, 2011
Rated 5 out of 5 by ubtraveler1 Wonderful Club Lounge and Staff!
Friendly and courteous front desk staff and club lounge staff. I stay here quite often for business and always have a terrific experience!
November 23, 2011
Rated 5 out of 5 by hcarmich Better than the Disney park hotels!
We are season pass holders from Texas and love the Sheraton Park Hotel. All of the staff members, many of whom have been here for years, are excellent. We love Club Level especially, and the hotel location is excellent. Overall, I enjoy staying here more than even the top Disney park hotels. Part of me wishes there was a Kids Club, but the pool more than makes up for it, and everything down to the excellent Wifi and bathroom heat lamp for drying swimsuits is designed for a premium Disney experience! Dylan and team - see you next month!
August 4, 2014
Rated 5 out of 5 by Karen27 Outstanding Service
We went to Disneyland for this visit and the great service started right at the front door, the front desk was very friendly, and even though they didnt have a suite for the upgrade, (I am Platinum with Sheraton) the front desk staff had explained very nicely that they only have a few and they book very quickly, they gave me a wonderful room which was not ready but did take our bags so we could go and enjoy the park. When we retruned to the hotel the Bell man brought our bags so fast we could not believe it, he was so nice to explain about different things and plances to see while we were there for Disneyland, and the great service just kept on going...we went to the lounge for happy hour on the club floor and what a wonderful bartender she was...and a great assortment of food and drinks...the next morning we went to breakfast and again what friendly staff members and a great assortment for a continental breakfast. We were so impressed with our stay that we will make this our hotel choice for visits to come.
January 22, 2012
Rated 2 out of 5 by noserider Service needs improvement
The location and facility is a really good value however the service is disappointing.
My room was not serviced the first night. I called to have it serviced as I was heading out again for the evening and when I returned nothing was done to the room at all.
I was charged for in room internet when it was supposed to be complimentary and when I called to have it reversed I had to jump through a lot of hoops to get it done. And I am still not sure if it has been done. I will have to wait for my credit card statement.
The front dest attendant was probably a new hire, she has a long ways to go in terms of being amicable with guests and assisting them with their needs.
March 31, 2014
Rated 4 out of 5 by pragmatitian Good Affordable Disneyland Starwood
Great staff and great location. Rooms and facilities a little dated, but in decent shape. Would stay here again.
October 1, 2014
Rated 4 out of 5 by Sunflower49 Air Conidtioning
Upon arrival and entering our room, we could tell that the room was warmer then it should be. The outside temperature was in the high 90's and the humidity outside was very high!,
We tried to adjust the thermostat, but it would jump to 50 and then back to 71. In fairness, we did not call the front desk. Our intent, was to talk to front desk in the morning, but with 2 small children and trying to get to Disneyland we forgot. That evening we talked to the front desk and he asked us to check our room and if it was not comfortable please call. The room was cooler, but in the morning we could not move the thermostat to raise the temperature , because one it was too cold.
There was something wrong , but we never were told what the problem was.
September 21, 2014
Rated 5 out of 5 by ChasBT Sheraton Anaheim
Easy to get to, very comfortable and a very pleasant place
September 29, 2014
Rated 5 out of 5 by BigShoesToFill3500 AWESOME!!!
What a great hotel!!! Stayed overnight for a meeting. Bed was very comfortable! Everyone was very friendly. Kudos to Diane!!! Not sure if it is spelled with 1 "n" or 2 "nn's"??? At any rate, quite possibly one of the nicest people I have ever met! Always smiling and cheerful. She deserves a raise! Better yet, a promotion and some cupcakes! Thank you for making my visit a delightful experience:) Until next time...
July 23, 2014
Rated 4 out of 5 by TheFamilyGuy Disneyland's best Neighbor
Our rooms were facing Disneyland which made it hard to miss being in our room for the nightly fireworks.
Molly's Kitchen staff was wonderful and the food tasted great.
Finally a hotel with a 10' deep end pool for the older kids.
Overall, it would be hard choose another place to stay in Anaheim.
Only reason not 5 stars was Bell-service and one rooms shower broke during a shower. The shower was fixed very quickly.
December 9, 2011
Rated 4 out of 5 by DeeDeeBj Feedback for Mr. Bruno
Good morning, Mr. Bruno,
We made our way to Disneyland this past weekend and stayed two nights at your hotel on a StarHot rate. We normally stay at the Sheraton Anaheim on the north side of Disneyland, but the rate was unavailable. My StarHot rate was utilized through my brother who is an employee at a Sheraton here in Phoenix. I, too, spent almost 10 years with Starwood as both an Executive Assistant to our GM as well as the FOM. I know that feedback is important to you, both positive and negative, so you are aware of areas that need recognition and improvement.
Our check in process needed some love. As my husband waited in the car, I approached the desk alone around 9pm after a long day at Disneyland. Warren checked me in. There was little to no eye contact made, no smile, no warm welcome. I gave him my last name, he went through the motions, then announced I was in room 440 (a single woman checking in with a man standing behind me). He pulled a map, drew some arrows on it, told me where to park (not asking if we had a car or not), told me to go out on to Harbor and do a U-turn (rather than continue around the building like we did) and "find the back of the hotel," making me feel like he was really putting us in the dungeon. He did not inform me of the additional $16 per night for parking. He didn't ask if I needed assistance with my baggage, nor did he tell me where the elevators were. He didn't say thank you - nothing. I'm not sure he would've even asked me if I had a StarHot letter had I not had it out already. He wasn't rude by any means - - he just wasn't warm and welcoming and he missed almost every single point of a good check in.
I am fully aware that StarHot guests are usually given the least desirable rooms, and that's okay, but I still want to mention something so your engineers know what's happening. The track for the mirrored closet doors in the vanity area has a raised screw making it impossible to properly open and close the closet doors. Someone is going to come along and try to slam that door open and break the mirrors! My husband tried to use his leatherman screwdriver and screw it back in to no avail, which is unusual. He is a huge, strong man and couldn't get that screw to move.
Aside from those two issues, the hotel is lovely, breakfast and service at Molly's was great (forgot our servers name, Hispanic gentleman, super nice!), and the shuttle to Disneyland rather than walking or driving was convenient. We are making plans to return again in late January or early February once my son is home from his service in the Navy and time spent in Afghanistan.
September 30, 2014
Rated 5 out of 5 by Nena Great hotel
We have stayed at this hotel at least 8 times. We love the atmosphere, the frienliness of the staff. Everything is always so clean and the price is always right. We have recommended this hotel to many family and friends. They all agree with us!
June 6, 2013
Rated 5 out of 5 by Forbusinessandpleasure Great hotel poor Club Lounge
If visiting Disneyland this is a very nice hotel. A short 10 min walk takes you right to the entrance of Disneyland. This is a family friendly hotel; and with all of the families staying at the hotel, the rooms are still very quite.
No Club Floor room upgrade, or suite upgrade for platinum. They did provide access to the club lounge, which had a very kid friendly, helpful staff. However the breakfast, was the worst Club Lounge breakfast I have had at any Sheraton. It ranked right up there with a motel continental breakfast.
August 14, 2012
Rated 3 out of 5 by Jen16 Close to Disneyland
Great location only 2 blocks from the Disney complexes.
Pool was nice and refreshing and good facilities - restaurants, cafe, snack shop.
Bed was comfortable and curtains were blackouts so enjoyed a rare sleep in.
A few concerns as the wardrobe door would not open and there were power points that did not work, lamps that were out and housekeeping was hit and miss. Always clean, but would leave things laying around....parts of the coffee machine etc.
Was disappointed that after 4 weeks travelling through the US and 6 hotels, that I had to pay for wifi. Increased my hill by $60 for 3 days.
Otherwise would recommend and stay again purely for location.
April 21, 2014
Rated 5 out of 5 by Fila52 Perfect location
We were attending the NAMM Show for the first time. The location and its staff surpassed our expectations. First, it was so close to the Anaheim Convention Center that we just needed to walk across the parking lot. Yet, it was just far enough away to provide
" down time" when needed. Secondly, the staff was helpful as needed without being pushy. They actually seemed to love their jobs! Finally, the restaurants on or adjecent to the property provided us every option we needed, from a full breakfast, to a burger, to superb service and fine dining! We may venture to other points of interest on our next visit, but we'll be staying at this SHERATON!
January 28, 2013
Rated 4 out of 5 by TooMuchGoodStuff Good hotel next to Disneyland...but
Overall, a nice hotel. As a lifetime Gold SPG member, because I am a Starwood Vacation Owner, it was a battle to get a north facing room to view the fireworks. We stayed the entire week of Thanksgiving, and to this day, I have yet to receive my measly 250 Starwood Points as a Gold Member. I've sent many emails through the SPG program, but they are non-responsive. I recommend the hotel, but Gold SPG members are treated just like any other traveler coming off the streets. Unacceptable!!!
April 15, 2014
Rated 5 out of 5 by Linda39 Sheraton Park Hotel Anaheim
Bedding was comfortable, we enjoyed the balcony and we were able to receive a late check out which was greatly needed! The hotel had all the features that we needed.
September 17, 2014
Rated 4 out of 5 by Maverick19 Great Management & Staff
Everything you need for business and pleasure is available on site or near by.
December 13, 2011
Rated 5 out of 5 by jlam74 Wonderful stay at the Sheraton Park - Anaheim
Received a nice upgrade for my Gold SPG status. Staff was responsive, professional and friendly. Kids loved the pool and hotel was a short walk from Disneyland, saving us the hassle of taking shuttle or navigating the parking system. There are a lot of hotel options in the immediate area, but I would recommend the Sheraton based on my stay and plan on returning myself.
P.S. Also very convenient for Convention attendees.
August 2, 2014
Rated 3 out of 5 by RB0501 Good Hotel going BAD
The hotel is dirty. Carpets throughout were in bad need of deep cleaning or replacement. Pest control needed. There was dead roaches in the halls and outside entry areas. Curtians smelled and needed to be cleaned or replaced. Pets allowed? We saw dogs inside the hotel on 14th floor. I would like it disclosed that pets are allowed. I would prefer not to stay in a hotel were animals are allowed. Finally air conditioning filter was in bad need of replaceement. Overall the hotel was dirty.
September 8, 2014
Rated 3 out of 5 by Mag8604 This hotel needs improving
Hotel staff did not recognise me as an SPG member and was not willing to even deal with WiFi unlike other Sheraton's have in the past in the US.
Was not even willing to look at a better floor to accomodate my daughter's special day to watch the fireworks.
November 14, 2013
Rated 5 out of 5 by Zaydia10 Environmental Specialist
We truly enjoy the stay at your hotel. The rooms were very clean and the beds were comfortable. The staff were extremely helpful and friendly. Walking distance to Disneyland, however it would have helped to have a Hotel Suttle to bring you back from the park after a long day event, and the shuttle we paid stopped running after 12:00. But, we will return and I will recommend it to family & friends. Thanks for your great service!
July 24, 2014
Rated 4 out of 5 by Anne Very comfortable stay
Everything about this hotel worked well- check-in was easy, the room was comfortable with good amenities, staff were friendly and helpful. It's well located for the Anaheim Convention Center.
May 6, 2013
Rated 5 out of 5 by Peteto88 A gem!!
I must say that this hotel was by far the best one out of the three that we stayed at during our trip earlier this month. the condition of the property from what I saw is immaculate. We were here on our first family vacation and loved the fact that you offerred rooms w/two queen beds! The parking was very convenient along with the proximity to Disneyland. Unfortunately we were only able to book one night w/StarHot rate but would have loved to stay the entire week that we were there. We encountered very friendly staff at the front desk, bell desk and housekeeping. Looking forward to our next trip back!!
October 29, 2013
Rated 5 out of 5 by grapeape428 our favorite place!
this is our 5th time we have stayed here. love this hotel and will still continue to stay here on every california trip in the future!
June 10, 2012
Rated 4 out of 5 by Runningwithdisney Wonderful staff service!
From the minute we walked in we received great service. We arrived early and our concierge room (which we had reserved ) was not ready yet so Veronica at the front desk gave us a key to the club lounge so we could gets some refreshments and rest until it was ready. This was just what we needed. The bell service ( sorry can't remember his name - young man) brought up our bags right away and set them on the luggage stand instead of just leaving them at the door.
Room was a little dated but housekeeping did a nice job of keeping it clean.
September 2, 2014
Rated 5 out of 5 by Kingman Excellent
We stayed at the Sheraton park hotel at the Anaheim resort. The staff was very friendly and helpful. The hotel is very clean and has that fresh smell to it. They let us borrow a booster seat a couple of times at no charge. The rooms are a good size, very clean and the beds were awesome. Good work cleaning staff. The only issue we had was our bath tub didn't drain. But a call down to the guest services took care of that. They had someone up to the room within 15 minutes to fix the problem. I didn't get his name but he was very friendly. The pool is a good size and lots of fun. Good hotel for famlies and only about a 10 minute walk to Disneyland. Thanks for the great memories. Until next time.
August 24, 2014