Rated 4 out of 5 by glover1107 Stay here when you visit Disneyland!
Our family visits Disneyland regularly, at least once a year. We always book our rooms at the Sheraton Park Hotel. Rooms are large and the beds exceptionally comfortable. The staff has been very accommodating and willing to assist with special requests. If possible, book on the club level to have access to daily breakfast and afternoon hors d'oeuvres plus a fantastic view of Disneyland Park from your room.
December 7, 2011
Rated 5 out of 5 by Catmarquez This option satisfied all our needs!
There are MANY options when it comes to staying close to Disneyland! Period. It can get overwhelming. This hotel met all our needs. First, it is is close to disneyland. You can walk to disneyland. We opted to use the $5.00 a day bus. Second, it is surrounded by everything you need! An ABC store, a 7-11, i-hop, mortons, jack in the box, ruth chris, a great taco shop called mi casa or mi casita, a liquor store. All within walking distance 1/2 block to block n 1/2 away. Also bout a 10 min walk away is the anaheim garden walk plaza - more restaurants and a deluxe movie theatre. look it up. Target is a little further.
The rooms at Sheraton are nice, beds were nice. Our room had a balcony, big plus. If you are high up, ask for room w/ balcony facing disneyland, you should be able to see the fireworks. If you are on the first floor ask for room facing the pool, otherwise your balcony walks out to parking lot - not so nice but bearable.
Staff was excellent! I needed 7 rooms w/ 1 being a handicap accessible room w/ a connecting room. both needed 2 beds. But some of my rooms had 2 check in dates (so check in on dec 30, then check out on Dec 31 and then check back in on dec 31). That was how i had to book b/c of point issues. it was VERY complicated. AND they were sold out 2 or 3 of the nights we were there. Front desk did amazing to get my room needs met a little beyond my expectations. Alma, Dillon and Veronica were all experts at front desk reception, customer service and meeting guest needs. Kudos! BUT NOTE: because this was a special family event and room reservations were so complicated, i had called in house reservations to discuss. The gal that helped me was NOT helpful in anyway. She came off as rude and unaccommadating. That was scary and discouraging because i wanted to make everyone in my party of 20 happy! Also, my reservations had been made and i couldn't change them at that point. That is why i gave this Sheraton a 2 star for spg recognition b/c the gal in in-house reservations just killed any hope of my spg status paying off on this special occasion. If you have to deal w/ in house reserve don't let that discourage you, the guys and gals at front desk should be able to work their magic, with a smile.
Maids were very nice and worked soooo hard. Please tip them! They have a guest services desk which is right across from the check in desk, right as you walk in the lobby. The guys at this desk also gave great customer service. Besides taking up or storing your bags, they can accept delivery of packages. They even stored an expensive cake and tamales for us in a fridge and freezer. so nice! I don't think you will be disappointed if you stay here.
First night, we had to stay at Courtyard a little further down the road. CY was a little further from Disney, didn't have the pool or restaurant options that Sheraton does, but was nice too.
Please note there is another Sheraton right down the block from this Sheraton. This Sheraton is the Sheraton Anaheim Resort. i think the other is sheraton garden grove. Overall a great stay! Hope this helps you.
January 4, 2014
Rated 5 out of 5 by ripmich Great Hotel with a Fantastic Staff
My family stayed here on a 5 day vacation and loved the hotel. We thought everyone on staff truly went out of their way to provide outstanding guest service. We felt very much at home at this hotel. The beds were extremely comfortable, the room amazingly clean, and the staff just fantastic from management on down to the bell hops. Everyone on staff had a YES attitude and cared about the guests. I simply can not say enough good things about your hotel and the staff. Thank you for a great stay. My family travels alot and the Sheraton Park Hotel was one of the best places we have ever stayed at in regards to customer care provided by the hotel staff. We appreciated you very much.
Richard & Michelle Paganelli
October 21, 2014
Rated 5 out of 5 by ubtraveler1 Wonderful Club Lounge and Staff!
Friendly and courteous front desk staff and club lounge staff. I stay here quite often for business and always have a terrific experience!
November 23, 2011
Rated 1 out of 5 by Jor2013 Ruined First Anniversary Trip
Went there to celebrate my first wedding anniversary. I made reservations for a king sized bedroom and was really looking forward to having a good experience. Needless to say, when I checked in and made it to the room it was a double bed, I immediately called to fix the issue and was told they had overbooked and I had to deal with it. Front desk people where rude and dismissive. Horrible experience! I do not recommend this place.
November 17, 2014
Rated 5 out of 5 by Karen27 Outstanding Service
We went to Disneyland for this visit and the great service started right at the front door, the front desk was very friendly, and even though they didnt have a suite for the upgrade, (I am Platinum with Sheraton) the front desk staff had explained very nicely that they only have a few and they book very quickly, they gave me a wonderful room which was not ready but did take our bags so we could go and enjoy the park. When we retruned to the hotel the Bell man brought our bags so fast we could not believe it, he was so nice to explain about different things and plances to see while we were there for Disneyland, and the great service just kept on going...we went to the lounge for happy hour on the club floor and what a wonderful bartender she was...and a great assortment of food and drinks...the next morning we went to breakfast and again what friendly staff members and a great assortment for a continental breakfast. We were so impressed with our stay that we will make this our hotel choice for visits to come.
January 22, 2012
Rated 5 out of 5 by LPFamily Great location for Disneyland!
Our family of 5 really enjoyed our recent stay - July 2014. We had adjoining rooms which is great for keeping an eye on the kids. The balcony's overlooked a consruction area (the hotel is updating), but we only heard construction noise as we were getting ready to leave in the morning. The best use of the balcony was at night when we could see the nightly fireworks from Disneyland! Plenty of restaurants in walking distance and of course Disneyland is about a block & 1/2 walk. The kids really loved the pool, a little deep for real little ones, but good overall. Would definitely recommend.
August 8, 2014
Rated 2 out of 5 by noserider Service needs improvement
The location and facility is a really good value however the service is disappointing.
My room was not serviced the first night. I called to have it serviced as I was heading out again for the evening and when I returned nothing was done to the room at all.
I was charged for in room internet when it was supposed to be complimentary and when I called to have it reversed I had to jump through a lot of hoops to get it done. And I am still not sure if it has been done. I will have to wait for my credit card statement.
The front dest attendant was probably a new hire, she has a long ways to go in terms of being amicable with guests and assisting them with their needs.
March 31, 2014
Rated 4 out of 5 by TheFamilyGuy Disneyland's best Neighbor
Our rooms were facing Disneyland which made it hard to miss being in our room for the nightly fireworks.
Molly's Kitchen staff was wonderful and the food tasted great.
Finally a hotel with a 10' deep end pool for the older kids.
Overall, it would be hard choose another place to stay in Anaheim.
Only reason not 5 stars was Bell-service and one rooms shower broke during a shower. The shower was fixed very quickly.
December 9, 2011
Rated 5 out of 5 by hcarmich Better than the Disney park hotels!
We are season pass holders from Texas and love the Sheraton Park Hotel. All of the staff members, many of whom have been here for years, are excellent. We love Club Level especially, and the hotel location is excellent. Overall, I enjoy staying here more than even the top Disney park hotels. Part of me wishes there was a Kids Club, but the pool more than makes up for it, and everything down to the excellent Wifi and bathroom heat lamp for drying swimsuits is designed for a premium Disney experience! Dylan and team - see you next month!
August 4, 2014
Rated 1 out of 5 by HereticAZ Awful Construction Noise
The hotel and rooms were clean and nice. However, they were tearing down a structure nearby starting at 7am every morning using massive jack hammers. The hotel's staff could care less. We would have stayed elsewhere or, at the very least, insisted on moving as far away from the construction as possible. It ruined our stay.
November 12, 2014
Rated 5 out of 5 by Nena Great hotel
We have stayed at this hotel at least 8 times. We love the atmosphere, the frienliness of the staff. Everything is always so clean and the price is always right. We have recommended this hotel to many family and friends. They all agree with us!
June 6, 2013
Rated 5 out of 5 by Stanley67773 Nice visit
We have been staying at this Sheraton since my son was small on practically every visit to Disney. It's always been a clean, safe property with a friendly staff. The hotel is undergoing a slight interior facelift (carpets, wall coverings, light fixtures) and the workout facility has been upgraded which improves the experience. It's in close proximity to Disney and I'd certainly recommend.
October 9, 2014
Rated 5 out of 5 by Forbusinessandpleasure Great hotel poor Club Lounge
If visiting Disneyland this is a very nice hotel. A short 10 min walk takes you right to the entrance of Disneyland. This is a family friendly hotel; and with all of the families staying at the hotel, the rooms are still very quite.
No Club Floor room upgrade, or suite upgrade for platinum. They did provide access to the club lounge, which had a very kid friendly, helpful staff. However the breakfast, was the worst Club Lounge breakfast I have had at any Sheraton. It ranked right up there with a motel continental breakfast.
August 14, 2012
Rated 5 out of 5 by Fila52 Perfect location
We were attending the NAMM Show for the first time. The location and its staff surpassed our expectations. First, it was so close to the Anaheim Convention Center that we just needed to walk across the parking lot. Yet, it was just far enough away to provide
" down time" when needed. Secondly, the staff was helpful as needed without being pushy. They actually seemed to love their jobs! Finally, the restaurants on or adjecent to the property provided us every option we needed, from a full breakfast, to a burger, to superb service and fine dining! We may venture to other points of interest on our next visit, but we'll be staying at this SHERATON!
January 28, 2013
Rated 5 out of 5 by BigShoesToFill3500 AWESOME!!!
What a great hotel!!! Stayed overnight for a meeting. Bed was very comfortable! Everyone was very friendly. Kudos to Diane!!! Not sure if it is spelled with 1 "n" or 2 "nn's"??? At any rate, quite possibly one of the nicest people I have ever met! Always smiling and cheerful. She deserves a raise! Better yet, a promotion and some cupcakes! Thank you for making my visit a delightful experience:) Until next time...
July 23, 2014
Rated 3 out of 5 by Jen16 Close to Disneyland
Great location only 2 blocks from the Disney complexes.
Pool was nice and refreshing and good facilities - restaurants, cafe, snack shop.
Bed was comfortable and curtains were blackouts so enjoyed a rare sleep in.
A few concerns as the wardrobe door would not open and there were power points that did not work, lamps that were out and housekeeping was hit and miss. Always clean, but would leave things laying around....parts of the coffee machine etc.
Was disappointed that after 4 weeks travelling through the US and 6 hotels, that I had to pay for wifi. Increased my hill by $60 for 3 days.
Otherwise would recommend and stay again purely for location.
April 21, 2014
Rated 3 out of 5 by DavidC14 Another Great Stay
Just returned from our 2nd stay here. This time we had upgraded to Club Level and were not disappointed. Feels like rooms and Club Room on 14th floor have been recently renovated and look and feel good. We had 2 adjoining rooms to allow space with and from the kids and this worked well. We really like the hotel, the layout, the location and the pool. The service is great - but above all I would wish to highlight the friendliness and great service provided by the team in the Club Room - both at breakfast and again at cocktails. Their attention to detail and ensuring everyone was catered for was impressive. It made the difference between a good and a great holiday. Thank you!
October 19, 2014
Rated 4 out of 5 by TooMuchGoodStuff Good hotel next to Disneyland...but
Overall, a nice hotel. As a lifetime Gold SPG member, because I am a Starwood Vacation Owner, it was a battle to get a north facing room to view the fireworks. We stayed the entire week of Thanksgiving, and to this day, I have yet to receive my measly 250 Starwood Points as a Gold Member. I've sent many emails through the SPG program, but they are non-responsive. I recommend the hotel, but Gold SPG members are treated just like any other traveler coming off the streets. Unacceptable!!!
April 15, 2014
Rated 5 out of 5 by sienna68 Great family hotel
Had a wonderful time at Sheraton. Rooms were great and pool facilities excellent . Good location, walking distance to Disneyland and restaurants.
November 5, 2014
Rated 5 out of 5 by 2114thegirls You are the Best
You never fail in any part of services provided. The staff is always very accomodating, friendly, and professional. I had a long day before i checked in and when I got to the registration desk I found myself saying "It's good to be home".
Thank you very much.
November 4, 2014
Rated 4 out of 5 by Maverick19 Great Management & Staff
Everything you need for business and pleasure is available on site or near by.
December 13, 2011
Rated 1 out of 5 by HORRIBLEEXPERIENCE27 UNDER COSTRUCTION GUEST BEWARE
THE ROOM WASNT READY WHEN IT WAS TIME TO CHECK IN. I WAS HANDED A ROOM KEY UNFORTUNATELY THE HOTEL CLERK NEVER TOLD US WHAT ROOM WERE STAYING IN AND DIDNT WRITE THE ROOM # ON THE BACK. WHEN WE FINALLY FOUND OUT WHERE ARE ROOM WAS OUR KEY DIDNT WORK WE HAD TO STAND OUTSIDE FOR 15 MINS WAITING IN THE HALL FOR MAITENANCE. THE ELEVATORS WERE LIKE MUSICAL CHAIRS FIND THE ONE THAT WORKS OR TAKE THE STAIRS DEPENDING ON HOW MUCH TIME YOU HAVE. FINALLY I FALL SLEEP AND I HAVE MAITENANCE WORKING ON THE BALCONY ABOVE ME AT 9AM AND A MOVING COMPANY PILING IN BEDS AND SHOUTING BY THE TRUCK LOAD. HORRIBLE EXPERIENCE WILL NEVER RETURN TO THIS HOTEL.
September 30, 2014
Rated 3 out of 5 by Mag8604 This hotel needs improving
Hotel staff did not recognise me as an SPG member and was not willing to even deal with WiFi unlike other Sheraton's have in the past in the US.
Was not even willing to look at a better floor to accomodate my daughter's special day to watch the fireworks.
November 14, 2013
Rated 4 out of 5 by Anne Very comfortable stay
Everything about this hotel worked well- check-in was easy, the room was comfortable with good amenities, staff were friendly and helpful. It's well located for the Anaheim Convention Center.
May 6, 2013
Rated 5 out of 5 by Peteto88 A gem!!
I must say that this hotel was by far the best one out of the three that we stayed at during our trip earlier this month. the condition of the property from what I saw is immaculate. We were here on our first family vacation and loved the fact that you offerred rooms w/two queen beds! The parking was very convenient along with the proximity to Disneyland. Unfortunately we were only able to book one night w/StarHot rate but would have loved to stay the entire week that we were there. We encountered very friendly staff at the front desk, bell desk and housekeeping. Looking forward to our next trip back!!
October 29, 2013
Rated 5 out of 5 by grapeape428 our favorite place!
this is our 5th time we have stayed here. love this hotel and will still continue to stay here on every california trip in the future!
June 10, 2012
Rated 5 out of 5 by Linda39 Sheraton Park Hotel Anaheim
Bedding was comfortable, we enjoyed the balcony and we were able to receive a late check out which was greatly needed! The hotel had all the features that we needed.
September 17, 2014
Rated 4 out of 5 by Kerrs4 Sheraton Park Anaheim
It was a clean hotel, smaller rooms but comfortable. We used our points to upgrade our room; the service desk person was extremely helpful with this part. We had a cancellation issue handled by the hotel manager Warren, extremely nice.
When we arrived the front desk person, Esperanza, was EXTREMELY RUDE. She said I had 2 reservations, we had to clear that up. Then she said I had to pay for my upgrades, we cleared that up then she said I had to pay for parking then we had to clear that up And then finally she ran my card and said it was denied and handed it back. As if I would just pick up my bags and leave. So we went over the price of the room. I asked for a manager in-between her eye rolls – she then replied to my request “what’s a manager gonna do?” I was shocked. I said “this is not the Sheraton warm welcome I am used to” and insisted upon a manager.
I didn’t get one – I got an accountant, Peggy, (I believe that was her name). Who was extremely helpful and was really struggling through my check in and Esperanza watched un-assisting. I was offered apologies and given a $25 gift card for a restaurant at the hotel. Needless to say – we let this experience roll off our shoulders and went on to enjoy our 3 night stay. We had 3 other rooms with us. Club Lounge staff EXCELLENT; Housekeeping EXCELLENT.
I will probably go back to my previous hotel. I was saving on dollar here but losing value in my stay.
November 20, 2013
Rated 5 out of 5 by Traveller0 Wonderful hotel near Disney
Located walking distance from Disneyland, this hotel is adjacent to the "Woody" parking lots, and across the InterState from the Hollywood Tower of Terror. My family enjoyed the pool after long days spent at Disneyland and day trips into Hollywood. Look no further - these comfortable rooms, the great food, and parking is what you are looking for.
September 4, 2014