Rated 1 out of 5 Needs Improvement
I would like to bring a few things to your attention - i work in a hotel and I would want to know these things -
Front Desk -
At check in - everything went great, but as I was checking in 2 staff members were talking about what kind of beer was best and how - one of there co-works loved PBR. Not something a guests needs to know.
I had 3 rooms - 1 for 2 nights and 2 for 1 night - on Saturday I went to see if I could check in the 2 rooms at 11am and was told I could but they would not be on the same floor but if i wait till after 3pm we would all be in on the same floor so i waited - checked back after 3pm and that was not the case - I told the lady check in me in and she said there was no way - as she was making my keys the same gentleman was telling a guests that you were over sold Saturday night - I think that is TMI to tell a guest.
Room - Rooms was clean, the plug in the bathroom didn't work when we checked in but engineering came and fixed it.
Guest Services - I called guest services a few time for different things and every time they were rude and short - no thank you or is there anything else i can help with nothing just short and then hung up on me. The first time was for the plug and that got fixed, but the ice maker on the 6th floor didn't work the entire weekend. I called to get ice and I was told just go up a floor and get it - very inconvenient.
I was there on a friend and family rate and I thank you for sharing that with me. I just wanted to share these items with you. Thank you and have a great day.
October 26, 2015
Rated 2 out of 5 by Platinum15 This hotel is tired
I am a Platinum SPG member, and stay at this hotel on a frequent basis. Today, the best the hotel could do is a room with ripples in the carpet, a toilet with a seat that isn't the right size for the fixture, and a door that is directly across from the Ice and Soda machines. All this along with it took an hour and a half to get a very mediocre salad in the restaurant. Points or no points, I am looking for alternatives in Phly.
October 20, 2015
Rated 3 out of 5 by Mike2111 1 Night Stay
We love the Starwood group, and were hoping for another pleasurable experience. Upon arrival the staff was very pleasant although busy with several groups and events.
We got to our room, and a dirty tray for room service was still in the room, however the rest of the room had been cleaned. We then proceeded to get unpacked etc, and noticed two bugs in the bed about 20 minutest after check in. I took a photo, and calmly came down to the front desk to show the photo and see if we could get a new room. The staff was responsive and apologized for the issue and got us into a new room as soon as it was ready.
We were given free breakfast buffet passes which was appreciated, however I do not think we would stay at this location again.
October 18, 2015
Rated 1 out of 5 by Sallykat Disappointing
I was not impressed with my stay at this Sheraton. The elevators were barely functional - all weekend there were long lines in the lobby to get on to the elevators, and getting to and from the room took a long time. The pool was nice looking, but unheated, so swimming was not possible in October. It took 12 hours and numerous calls to get foam pillows delivered to my room, from check in to the time I went to bed. Not fun to come home tired and realize you can't sleep because your pillows still haven't arrived! I had upgraded to a club level room, and my key would not work in the lounge door at all. Overall, I was disappointed in the quality of the hotel, and would not recommend it at this time.
October 13, 2015
Rated 5 out of 5 by Claire53 Excellent staff and perfect location
I had a wonderful 4 night stay at the Sheraton.
Upgrading to use the Club floor was perfect.
Anthony, who was the staff working the club lounge was fantastic.
I'll be back.
Thank you everyone.
September 30, 2015
Rated 5 out of 5 by RYung Great location
I benefited from the location when I was in Philadelphia for business. Close to everything downtown. The staff was also very friendly and service oriented. Room was clean, and the bed was comfortable for good nights sleep...as I've' come to expect from Sheraton properties.
Great hotel for business in Philly.
September 15, 2015
Rated 1 out of 5 by Poorservive Disappointed
My work depends on wifi connection and this Sheraton misled me because there is free wifi access but zero connectivity. Staff unresponsive and hung up on me when I called to inquire about possible problem. One staff said wifi is weak due to weather then another said no wifi since the hotel is crowded. Weather is unseasonably perfect!
Black stains on carpet and dirty.
No show for ordered coffee service in morning. Really frustrating.
My room has not been cleaned, trash emptied or anything in 3 days.
I travel weekly and have never run across poor service as this hotel.
August 28, 2015
Rated 5 out of 5 by Rene54 had a great stay
staff was friendly and answered all our questions.'
Rooms were very clean and comfortable
August 18, 2015
Rated 4 out of 5 by Cruiser31 Standard Property with Amazing Staff
I stay at this property frequently. It is a standard Sheraton with some renovated rooms (higher floors). Good choice for business travelers. The Club Lounge in the evening is better than many other Sheratons. Most importantly, the staff is amazing. Big thanks to Misha and Asia for always going above and beyond to ensure that I enjoy my stay.
August 11, 2015
Rated 2 out of 5 by JAHWashingtonDC Tired Hotel - Needs help
This was a great disappointment. It did not meet my expectations. I was moved 3 times. Fortunately the staff came to my distress and the manger moved me finally to an acceptable room.
August 6, 2015
Rated 5 out of 5 by BrittanyVictor EXCELLENT!
My boyfriend and I had the pleasure of being helped out by Dani/Danielle through the customer service line in Ontario. She was extremely patient and helped us out more than we ever expected- for 25 minutes to be exact! From the service I received via phone and in- person, I was truly amazed. I will definitely be staying again thanks to Dani! :) she was awesome at meeting our needs!
August 3, 2015
Rated 5 out of 5 by AlicesDad Nice Hotel, Great location
I stayed at this Sheraton at the end of July 2015 while on a business trip. The hotel was clean and the staff were very responsive. The location is terrific, as it is right downtown in the middle of everything. It's an older Sheraton, but it was well-maintained. The hotel seemed to have more families on vacation than business travelers, but that was probably due to the time of year. I'd stay here again.
August 1, 2015
Rated 5 out of 5 by Spglove22 Great one night stay!
I stayed here with my out-of town family after I graduated from the Art Institute of Philadelphia. It was a great one night stay from the door man to Ms. Stella at Starbucks.
Weekend parking garage prices were pleasantly low.
I will stay here again.
July 29, 2015
Rated 5 out of 5 by AllyBama Very Nice Hotel
I really enjoyed my stay at this particular hotel. I've stayed at many Starwood properties in different countries and I must say this staff was one of the best! They were very kind and attentive and always greeted me when I entered the building. I want to give a special thanks to Tiesha Robinson, Tasha Melton for being so hospitable and the Che Otis Youngfor the tips he gave me making better omelets, lol).
The only negative thing I can say about the hotel - and it's not the staff's fault - is that it was disappointing to learn that the Starhot rates for meals and services are not honored at this location. I understand that it's considered an "independent" hotel, but I feel that if it bears the name of the company and basically operates as a Sheraton, then the same rules should apply.
Overall, I think it's a nice hotel in a great location with a great staff. Kudos!
July 28, 2015
Rated 2 out of 5 by Kras incompetent staff and I was charged twice still in dispute
First of all we are vacation owners so we try to stay at starwood hotels if possible. The staff at the Phili downtown hotel said at least one of the two rooms would be ready in 30 minutes because we had asked for early check-in at 1:30pm .....4 hours later (no joke) we got our room...we had endured managers and staff after staff members. The rooms were paid in advance by cash and points by my parents (Mitchell) but they needed a card to hold for incidentals which when I get home they used to charge both nights which I am still disputing. I never even got credit for my stays. Luckily we were only there 2 nights because we left for Atlantic city where the sheraton was wonderful.
July 21, 2015
Rated 5 out of 5 by bambiworld Fourth of July Weekend
Excellent location for 4th of July festivities. Excellent location for city experience, including tourist destinations, shopping, and restaurants. The front desk staff was awesome. The housekeeping staff was wonderful as well. The food is very good; only one bartender was a bit rude and unfriendly. Otherwise, this was a perfect weekend! Great renovated room with a terrific bed, beautiful bath, and comfortable decor. Loved it - again - as I am a repeat customer!
July 10, 2015
Rated 2 out of 5 by NCtravel15 Terrible beds and very old carpet
We stayed in a room on 12th floor, decent view, but nothing else. The beds were terribly old, sagging in the middle, with a sheet of plywood under one of the mattresses. the carpet was torn, stained, and plain old. Some wall paper was pilling off. The window air conditioning/heating unit was making loud noises that made it difficult to sleep. I will never stay in this hotel again. I have expected much more from the SPG-aligned hotel.
July 8, 2015
Rated 5 out of 5 by Moyam30 Convenience & Comfort
My toddler son and I recently took a weekend trip to Philly. I chose this hotel for the location, it was a holiday with lots of activities going on and I wanted to be able to walk around. I was not disappointed. The staff was very helpful & friendly, the location was great and the king size bed was very comfortable with a toddler.
July 6, 2015
Rated 5 out of 5 by Sunshine234 Sunshine23
Everything was fine and on point. I was check in with out any problem at all . I do plan to stay there again when i come to Philly.
July 5, 2015
Rated 5 out of 5 by 2VTWEGO Great Staff highlighted my stay
For the most part, a Hotel is a Hotel. I felt that way about the the Sheraton Philadelphia. However, it was the Staff that made my stay exceptional. The bar staff was friendly and attentive. Victor from Valet was extremely helpful and courteous. Asia in the club lounge did an excellent job of making us feel welcome. It was a great VALUE and the staff made my family feel special. THANKS.
July 5, 2015
Rated 2 out of 5 by Dopey7dwf Average Hotel
I expected more from the Sheraton. The room was bare, no pen or paper to jot down a note, and no local guide to find restaurants in the area. The beds were uncomfortable and the pillows flat. No complaints about the staff they were kind and helpful.
June 30, 2015
Rated 5 out of 5 by jerry02914 Great value, location and front desk staff
From Asia easing the process for check in at the front desk through to the great location of our rooms, had a GREAT STAY and a wonderfully relaxing visit to Philadelphia. Thanks for keeping our rooms on the same floor and having everyone available to help all throughout our stay. We try to keep it simple and the Sheraton Philadelphia Downtown kept our trip on schedule as well as relaxed.
June 30, 2015
Rated 5 out of 5 by Elise630 Super comfortable
Beds are literally like clouds!
June 29, 2015
Rated 1 out of 5 by diva31 room could be better
Carpets have stains, toilet stopped working, shower was leaking
June 28, 2015
Rated 2 out of 5 by Attendee44 Sheraton?????
Info book needs review-wine very wrong. Essentially NO restaurant.xxxxxxxxx
June 25, 2015
Rated 2 out of 5 by RP2015 Nicole is awesome
Nicole down in the lobby bar makes us feel at home. I am responsible for ~30 people at PwC being the partner. Nicole is always nice to my team and I. Tell her Rohan stays here because of her hospitality.
June 9, 2015
Rated 5 out of 5 by Michelle38 Amazing getaway
The hotel was the most amazing stay from the staff to the room and the food and drinks. From the time I checked in Ms. Owens was so awesome and breakfast was worth the stay Tasha was super helpful. I would recommend this hotel to anyone traveling to Philadelphia for business, sporting events, weddings, and romantic getaway. Truly an unforgettable experience. Guarantee satisfaction
June 4, 2015
Rated 5 out of 5 by Michelle38 This hotel was amazing from the staff, the room, and the food and drinks, and even the guest.
The hotel was the best overnight stay that I have experience in a long time. The staff and the room was amazing. They went out of their way to make our stay in Philadelphia so awesome. I would recommend this hotel for business, sporting events, weddings, and a romantic getaway. I cannot express how happy I am with the choice of this hotel. Unforgettable
June 4, 2015
Rated 4 out of 5 by currency NICE HOTEL & STAFF
I am a long time SPG LIFETIME GOLD and sometimes Platinum member, as well as a repeat guest of this hotel.
I found the Staff as Excellent - Friendly, Helpful, Customer Oriented for Service, which reflects on the MGMT which I have to rate as Excellent.
Hotel is large but very comfortable and I like the location, a few blocks away from the main business and shopping area but just a short walk to these areas. Its a quiet hotel, even though large.
They have a well run Club Level and a very good bar and restaurant for breakfast.
The hotel has had some remodeling done, especially on the Club floors.
Hotel has a very good view of the City from your room and Club Level.
Price wise its a Moderate price vs other hotels.
Rate this hotel as a 4 out 5 and would be a 5 with some more updates, otherwise the Staff and MGMT are 10's out of 10.
May 25, 2015
Rated 5 out of 5 by Elizabethan Club Lounge
The employees working in the club lounge do an excellent job. They are always extremely nice and helpful. They take very good care of guests and I look forward to coming each week. The lounge itself is always kept clean and well stocked with food and drinks for guests. Thank you!
May 25, 2015