Rated 4 out of 5 by Olimaraim Excellent hôtel ; peut mieux faire...
Chambres très agréables, grandes, vue le plus souvent dégagée, voire exceptionnelle pour certaines. Restaurant de grande qualité, un peu cher, mais une vue de rêve.
Les déceptions : membre SPG Gold, se voir attribuer une chambre à la vue bouchée par un immeuble devant sa fenêtre; wi-fi fonctionnant de façon variable selon les chambres (il a fallu en changer); si on peut admettre de payer pour l'accès au Spa, Hammam et Sauna, c'est inadmissible pour la piscine compte tenu du niveau de l'hôtel.
Enfin système informatique désuet pour l'arrivée et le départ : 25 minutes d'attente à l'arrivée; 20 minutes au départ sans avoir une facture comportant l'intégralité des éléments facturés et le montant des éléments déduits.
Je reste malgré tout très satisfait du séjour. Personnel attentif, souriant et cherchant à vous donner satisfaction et puis, quand on finit par l'avoir, la VUE...!
13 août 2012
Rated 4 out of 5 by alj92 Chambre executive très bien conçue avec superbe vue
Les chambres executives sont très bien conçues, avec l'éclairage à 4 niveaux, la salle de bain en verre qui permet de profiter la vue dans son bain, la TV B&O avec volume hp réglable dans la sdb plus miroir grossissant éclairé et balance électronique, douche à jet réglable, lit et lingerie très confortable, machine expresso ...
+ accès au club executve au 24ème étage pour le pdj avec vue superbe
+ noir total dans la chambre (store occultant électrique)
+ bonne isolation à priori (hôtel non plein)
+ assez bon pdj complet, en buffet, dans hall - sombre - du rdc
+ espace internet libre accès payant dans le lobby
+ restauration légère possible dans le lobby (snack)
- Wifi payant (19 € par jour = MESQUIN !) sauf dans le salon executive du 24ème
- 1 seul peignoir dans la chambre (pour 2) donc pas de Spa pour nous
- le store dans la vitre de séparation de la sdb ne fonctionnait pas (chb 2010), d'où changement de chambre (2007 ok + vue sud)
- restaurant et bar panoramiques fermés la veille et le jour de Noël sans avertissement sur le site web (seulement une lettre remise à la réception lors de l'arrivée)
L'hôtel est très bien situé à 5 mn de la place Pombal, au pied du métro picoas, avec les bus 36 et 745 à 100 m, des taxis toujours présents.
Séjour du Décembre 2011 - voyage en amoureux
6 février 2012
Rated 3 out of 5 by PELOSA62 Trés bel hôtel mal mis en valeur
Nous avons passé 21 jours dans cet hôtel
en chambre CLUB (!!) vivement déconseillé, car CHERE et services CLUB inexistants. Cela aurait pu être presque parfait ...mais, Gestion de la piscine : nulle -carrément l'anarchie - personnel à l'accueil particulièrement désagréable - comme dans un camping non étoilé et PAYANTE... Restaurant rdc, nul et CHER - plats sans saveur - comme à la cantine - impossible d'avoir une viande digne de ce nom - resto gastro fermé durant tout notre séjour : incroyable mais vrai. WIFI payant = inacceptable !!
1 septembre 2013
Rated 5 out of 5 by Frank79 Wonderful Hotel
I highly recommend the Sheraton Lisboa Hotel & Spa. Excellent service, very comfortable room, great location. Staff is available and responsive. We will return next time we visit Lisbon.
4 mars 2014
Rated 5 out of 5 by Bingodog Best Sheraton I've stayed at
The Sheraton Lisboa is one of the most modern and best designed Sheraton hotels in Europe. I stayed in an executive suite (SPG platinum upgrade) on the 24th floor which was really beautifully designed, with a wonderful living room/work space and bedroom and a great view on the city. The room was also perfectly sound proof.
All the staff at the hotel were very helpful, smiling, always ready to assist and help.
The Spa has a large sauna, a steam room and a very stylish jacuzzi/pool. Entrance to the spa is complimentary for SPG platinum guests.
There is also a relax room with 4 beds and another quiet room to cool down. The gym is perfectly appointed and very spacious as well. The outdoor pool looked very nice, too.
The club lounge provides drinks and snacks during the day and more substantial hors d’oeuvres in the evening, and a very good breakfast in the morning, with several hot and cold choices.
The breakfast in the main restaurant is also very good. And the view from the panorama bar at the top is breathtaking.
26 février 2014
Rated 5 out of 5 by GWBMAD Best hotel in town!
My wife and I spent phantastic 3 days at Sheraton Lisbo Hotel. Throughout all departments one can feel the joy with which the team serves their customers! The culinary product can be highly recommended. Well done! Congratulations!
13 février 2014
Rated 5 out of 5 by MFM10 excellent location
Staffs are very friendly and couteous. Club lounge though small but cozy. However could serve with morw variety of foods selection
11 février 2014
Rated 5 out of 5 by winterguest A place to return
I deeply recommend the hotel. We were extremely suprised by the highest level of service offered by the staff. We were given all the help we needed and provided by the best hospitality. Rooms were of high standard, but that is not a big suprice for Sheraton - all the hotels are comfortable and best quality. The Lisbonian staff however distinguish among others with their kindness and care.
10 février 2014
Rated 5 out of 5 by NSHE Staff
This hotel is very stylish and comfortable, but what really makes it such a pleasure is the helpfulness of the staff, especially on reception.
14 janvier 2014
Rated 5 out of 5 by torontonians123 modern hotel
very good hotel with pleasant interior with excellent service we expect from Sheraton hotels and good location near metro station.
2 janvier 2014
Rated 5 out of 5 by amh1968 Great location
This hotel is located within walking distance to Ave Liberdade. Nice but somewhat small club level rooms.
In my personal opinion front desk staff had a hard time smiling.
Concierge Amando Lopes is great and very helpful. Thank you Armando for making my first trip to Lisbon a great one.
1 janvier 2014
Rated 5 out of 5 by Washington2013 Absolutely a wonderful experience
We were there over Christmas and spent a great deal of time in the various hotel restaurants and facilities and as much as both my husband and I travel this has to be one of he most helpful,warm and gracious staff we have experienced.
Most certainly would return to this hotel
29 décembre 2013
Rated 5 out of 5 by George1383 Excellent Hotel
Great location and facility. Staff was helpful when needed.
18 décembre 2013
Rated 5 out of 5 by crcr Excellent hotel and location
Not our first stay and certainly will be back. Great location near the center of Lisbon and a great hotel with very corteous staff.
12 décembre 2013
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
29 novembre 2013
Rated 5 out of 5 by supatight80 GREAT ROOMS
I couldn't comment yet if they upgrade platinum guests to suites as I was burning my suite night upgrades. Was upgraded to their exec. suite and it was big and cozy.
Really loved the pillows in this property. The club lounge was good as well.
I would suggest however that front desk should be more smiling...All of them look so stiff and serious.
19 novembre 2013
Rated 5 out of 5 by Cyril51Reims Great moments
We have been very well received. We have benefited fully from the SPA, sky bar,... and everything was wonderful. I recommend the booking with the "club lounge".
23 octobre 2013
Rated 5 out of 5 by TENNISPERSON ENJOYABLE STAY
Overall the service was terrific! Most of the hotel staff personnel spoke English and were friendly and very helpful. The room was clean and comfortable--enjoyed the power window curtain and the power blinds by the bathtub/shower. The room view was enjoyable and for most time the room was quiet. The Club Floor Lounge had good breakfasts, snacks and refreshments, and "Happy Hour".
1. For 2 days did not have a spare toilet paper roll, only one partial toilet paper roll--after mentioning it to the front desk, this problem was promptly corrected. On one of these day, none of the toiletries was replenished.
2. My wife forgot her camera in a tour van, and the tour company said it would return it that evening leaving it at the front desk. My wife informed the front desk staff that her camera would be returned and to notify her when it was received. After the time period the tour said it would return the camera, my wife checked with the front desk staff and was informed that the camera was not returned yet. She waited another half-hour and checked with the front desk staff and again was informed the camera was not returned. My wife showed her concern, so the staff checked with another staff member, who said that the camera was returned a while ago.
3. On the last night, the occupant(s) in the above room made loud stomping noises--heavy walking occurring over various periods of time. Hotel staff promptly investigated.
20 octobre 2013
Rated 5 out of 5 by Mkbflorida Excellent staff throughout the hotel
The front desk staff was extremely understanding and made many calls for us regarding our lost luggage. They got us into a room early so we could sleep and then upgraded us to a suite later in the day! What a an unexpected treat!
I can't remember everyone's name - but I remember a Claudia and Isobel who were extremely warm and helpful.
Also, the room and hallway design are really interesting. I enjoyed the subdued atmosphere, stylish furnishings and modern design.
The professionalism of the lounge staff, restaurant staff, concierge and front desk was very high.
I will definitely stay here again.
15 octobre 2013
Rated 5 out of 5 by fayeliuz The best of the bests..:D
We enjoyed our stay at this hotel totally.
Our special compliments to: The Customer Relations manager Vanda, Concierge Simone, and Edmondo- the spelling of their names may be incorrect, but plz relay our appreciation to them for making our vacation in Lisbon a breeze! Even the bell captains were super. Thank you all! We hope to see you again very soon!
12 octobre 2013
Rated 5 out of 5 by 500NightsLifetime Most wonderful staff
Front desk, bell staff, concierge, door staff... all understood customer service so well. These folks are the Japanese of Europe... Spectacular. Hotel is modern with reasonable lounge offering.
1 octobre 2013
Rated 5 out of 5 by petsnake SPG Preferred guest
we were disappointed that there were no Bath Robes, and no bedroom slippers.
Few amenities available for Gold level SPG members.
our stay could have been more pleasant.
8 septembre 2013
Rated 5 out of 5 by Nanc Wonderful hotel
We've stayed here twice before. We will definitely stay here again next time we're in Lisbon. It's location is convenient to where we want to go and the staff is friendly and helpful, especially the concierge.
5 septembre 2013
Rated 5 out of 5 by ArizonaTraveler Nice Hotel
The hotel was very nice. The Executive Lounge was quite accomodating.
4 septembre 2013
Rated 5 out of 5 by MACH excellent
though reservation was done at the last minute on the day of check-in,
all service in the facilities were second to none.
30 août 2013
Rated 5 out of 5 by Tyffany This hotel is great to stay
This Hotel is fabolous, good facilities, is clean and the staff is wanderfull, i will recomend to my friends and family, is a great place to stay and have fun
27 août 2013
Rated 5 out of 5 by Claudio23 great Staff
I've been with my family for holiday in Lisboa, Ms Carvalho did a great service and support me a lot. I spent great days there.
concierge gave me good reccomandation about sightseeing and place to dine.
26 août 2013
Rated 5 out of 5 by Dos13 5 Star Hotel
Excellent Hotel highly recommend this hotel to others.
19 août 2013
Rated 5 out of 5 by JeanPaul58 Expectations
Even if our stay was brief we enjoy it. A little bit frustrated by the opening hours of your terrace bar (is not 12.30 too late?
13 août 2013
Rated 5 out of 5 by Eddy51 Our excellent stay
The hotel was a real delight!
The staff, always friendly and very helpful. The swimming pool in the afternoon is unforgettable and we'll always remember the evenings in the Club lounge.
Thanks every one at the Sheraton for our
9 août 2013