Rated 5 out of 5 by kevbot Great Platinum Recognition
There is a lot of great things I could right about this hotel but most has already been said. I am going to tailor this review for platinum SPG members.
1. I made our reservation too late to apply a suite night award so we were playing suite upgrade roulette upon check in. We were upgraded to a very spacious 1 bedroom ocean view suite. We were only there for 1 night.
2. This Sheraton has one of the most unique platinum amenities I have seen. In addition to 500 points you are given a paper gift bag and are allowed to go to their Gift shop and whatever you can fit in the bag is complimentary. GREAT JOB SHERATON WAIKIKI. KEEP IT UP.
3. The Leahi Club has fantastic views and while the food spread was good it was nothing spectacular. The complimentary draft beer and house wine are really what set the club apart. The night we were there there was chicken skewers, miso soup, rice pilaf, cheese and fruit platters, etc.
1. While walking into the hotel mid afternoon I stopped by the platinum desk and asked about a late checkout. Without so much as looking at the computer I was told that the hotel was sold out. Upon returning to the room I checked SPG.com for availability and found a considerable amount of rooms for sale including our specific type of suite. I called down the the front desk and received a different front desk agent. I asked about a late checkout this time and before I could even explain that there seemed to be plenty of availability I was told that a late checkout was no problem as my room was not committed that evening. Nothing frustrates me more than apathetic front desk agents.
February 8, 2014
Rated 5 out of 5 by Stef3791 First, but not last visit to the Sheraton Waikiki
I recently returned from my first trip to Hawaii and the Sheraton Waikiki. I was in Hawaii for a conference, but was able to steal some time for fun. The Sheraton fulfilled my expectations and then some. My room was clean and spacious. 24-hour access to the gym was much appreciated for a working trip. The property was gorgeous. I loved the view leading to the infinity pool and beach. The convenience store had everything I needed to make my stay complete. Around the property were plenty of places to eat and shop. For a large hotel, it didn't feel overwhelming. When I come back to Hawaii, I'm definitely staying at the Sheraton Waikiki.
August 13, 2013
Rated 3 out of 5 by weddingbride service was not great
I booked my room under Star Friends & Family which was over $200.00 per night. When I booked my room I included that purpose of our stay was for our wedding and honeymoon. When I checked into the room I found that the room comes with 2 double beds. A young Korean Bellman was kind enough to suggest us to call Front Desk to see if any rooms with 1 king is available so that he can bring us to another room. When my husband called F/D he was told that we need to follow up again next day to see availability since there was nothing available at that time. Since we needed to get a ticket for car parking we stopped by at the Front Desk. A middle aged oriental gentleman asked me how my stay was so I told him the situation. His response was " Since you are paying the employee rate which is lower than other guests you will get whatever we have" knowing that it was our honeymoon. He added that "We never guarantee our bed type anyway". Prior to my current position at non Starwood property I was a sales manager at one of the Starwood properties in Canada. I know the price difference between Star Hot Rate and Star F&F Rate. I was not paying for an employee rate but he referred me that I do not get what I want since I am paying an employee rate which should be half of what I paid per night. I did not like the way how he explained the situation. I stayed at Moana Surfrider prior to your hotel. Service at Moana was outstanding compare to your hotel.
November 14, 2014
Rated 2 out of 5 by Brook10 Bait and Switch
We had confirmation of an "Ocean View Room" but upon arrival there were none available. We instead got a "City View" room on the 14th floor. Over looked the parking garage and a busy street.
When we checked in the clerk said there were no ocean view rooms and I showed her my confirmation. She took it to discuss with someone else and came back in 15-20 minutes or so and said the same thing, no ocean view room and they would contact me when one became available. This didn't happen either and no one called to say what the problem was. Very disappointed. I would have chosen a different hotel had I know this when the reservations were being made in August.
We were awoken each morning at 6:30 by the trash trucks making all kinds of noise even though we were on the 14th floor.
Being a Starwood member meant nothing to the Hotel.
The Confirmation meant nothing.
Very disappointed by the experience and the facility.
November 9, 2014
Rated 5 out of 5 by MRSKKB fabulous,except for the smoking!!
This hotel is FABULOUS!, expecially the views. Unfortunatley, we couldn't enjoy our balcony overlooking Waikiki beach due to a guest that constantly smoked next to us, even on our NON-SMOKING floor. We notified the lobby, but this guest just smoked the entire time.
October 7, 2013
Rated 5 out of 5 by SPGfollower A Great Place To Stay..
I have stayed at this hotel many times and love it!! Travelling as much as I do, I need to stay in a hotel with a 'home away from home' feel and this is it! The staff are extremely friendly and accommodating. The rooms are comfortable with great views and the Club Lounge is fantastic!! I stay for work and the Bar does play loud music on certain nights but you just need to 'go with it'..vacationers are just having fun! Ear Plugs would be good to take along! Thank You Sheraton for another great stay!!
November 2, 2014
Rated 2 out of 5 by Waikiki1 Great position, front desk assistance needs improvement
1. Front desk assistance poor during Hurricane Ana - no umbrellas or rain coats available and, the general lack of care and interest - poor attitude towards clients
2. Air conditioner in room poor
3. Room was tired
4. Expect more than just a buffet for the specialty evening dining facility at the hotel
November 6, 2014
Rated 5 out of 5 by Dan63 First Class.... Except For Rum Fire
The hotel and the staff are first class, I would especially like to acknowledge the security staff on the night of 1.14.14, for bringing up to our room a lost pair of sunglasses.
I would like to point out the rude staff at Rum Fire, to the staff at Rum Fire, here is a tip, cater to the 40 somethings when they are at the bar waiting for a drink, you might do yourself some economic good. Also drop the attitude when a customer is cashing in a free drink coupon, instead of throwing the "free" drink menu at the customer, take your complaints to management about offering the free drinks.
January 16, 2014
Rated 5 out of 5 by Microsoft Trird favorite in WORLD
Location, location, location.Great view and staff but HAVE to get to Hana Hana Lounge on 30th floor. . My 3rd choice in THE WORLD
November 19, 2014
Rated 3 out of 5 by SDTom Disappointing
The property has a nice location, but the rooms are very spartan and tired looking. Certainly not the same as the pictures on the website. Also, I used Starwood points, which in theory "reward" frequent Starwood guests. Instead my "city view" room was overlooking their parking garage. One of the worst rooms and views I have ever had at a hotel. When I asked to be moved (I had a morning check in), the "friendly" staff insisted they had no other rooms available. Very disappointed in Starwood as well as this property. Next trip, I'll definitely be staying elsewhere.
March 21, 2013
Rated 5 out of 5 by Jimtraveller Another wonderful stay (Nay 16-18)
I stayed at this hotel with my dad for our visit in Honolulu. We got upgraded to a wonderful ocean front king-bedroom. The view was breath-taking and very private on our balcony.
We enjoyed the club lounge very much, Great food, wonderful staff, spacious, and with a amazing view at Waikiki Beach and the Diamond Head. The evening lounge hours were really good, 4-8pm, very considerate about potential time differences for the visiting guests.
We got a 2pm late check out, which works out for us for our evening flight.
June 14, 2014
Rated 5 out of 5 by Paul81 Paradise in November
The rest and relaxation is second to none at the Sheraton. The service and quality keeps us coming back. This trip was our 10th trip to Waikiki. My wife and I have been staying at the Sheraton for the last 7.
November 24, 2014
Rated 4 out of 5 by catherinemaxh Love the hotel, but needs a little improvement.
I've spent 23 nights at this resort hotel in the past few months and I really love the location and the lobby is gorgeous!
My big complaint is that the Valet parking staff are quite rude and are not very welcoming every time I've arrived. The other issue is that the laundry room seriously needs to be cleaned and updated, it is extremely dirty and appears neglected and unkept every time I've been in there to wash my laundry.
I'm very fortunate that my family and I live in Hawaii and have the opportunity to stay at this hotel frequently for both leisure and business in the Honolulu area. We already have plans to stay there again next week and are curious to see if any improvements have been made since our last visit. We have now reached Gold SPG membership status and are curious to see what kind of room upgrade we will receive upon check-in as stated in the SPG Gold membership benefits. (I'll update my review after we complete our stay next week.)
We always enjoy our stay at this beautiful resort and are looking forward to our upcoming visit! I would highly recommend you choose this beautiful hotel if you're planning a trip to Waikiki, you'll love the location and the gorgeous views!
November 25, 2014
Rated 5 out of 5 by BetsyPG1 Fabulous staff and service, amazing to Platinum guests!
This is my favorite Starwood property because of the stellar staff, amazing service and how well I'm treated as a Platinum member.
The Club Lounge is incredible, and the management and staff there is superb. They go above and beyond every day.
I love being able to give an "award" to my favorite staff member, and I think the management is doing things right by recognizing and rewarding excellent service. I wish all Starwood properties did that!
I pay more to stay at this property because it's worth it.
February 22, 2014
Rated 5 out of 5 by RafKam Great Stay
We had a very good stay here overall, despite some initial aprehension. Check-in was a bit erratic as there was a line of guests waiting at 11pm but only 2 front desk agents, but that’s probably my only complaint. Received a lovely upgrade to a Pualani Suite, which was massive and much appreciated.
Location is probably the best in Waikiki, there’s convenient parking, shopping mall and expensive stores, as well as convenient shops in the lobby area. The infinity pool is great, and you could always get a decent spot. The Club Lounge was great: without a doubt the best I’ve seen anywhere in the Americas, with a great breakfast spread, and great evening drinks and snacks. Dare I say, for a family it could even make sense to pay for Club Lounge access.
Would stay again on a future trip to Oahu.
June 25, 2013
Rated 4 out of 5 by VeryGoodPointsStacey View, view, view and then some more views
I had a great experience at the Sheraton Waikiki. As a platinum member I was upgraded to a huge suite. I had window with views of diamond head and the ocean. Spectacular views.
Was incredibly impressed with everything done for platinums. The welcome "gift" was amazing and probably the best welcome gift I've ever received.
The wifi is the best wifi I've ever had at a hotel. It really spoiled.
The hotel is clean, well maintained and in the heart of Waikiki.
I would highly recommend it.
December 22, 2013
Rated 4 out of 5 by dino95 Honolulu Escape
The infinity pool is amazing, sipping cocktails on a pool beanbag soaking up the rays and relaxing is the hotels greatest attraction and with good reason. Everyday is a scramble to get the "good" banana chairs bu if you don't get the good chairs don't fret there are really no bad chairs in this area. Most tours we did started at this hotel and was a great advantage especially if you are only hear for a short time. The other pools are also great too and all the kids looked to have a spectacular time on the slide into the pools.
The hotel has a great location away enough from the real hussle and bustle of the of the main strip and yet close enough to walk down enjoy the main strip and return to a relaxing evening away from the hustle and bustle.
The great location allows you to enjoy the hotel pools and facilities or a short walk to enjoy the sands under your feet and take in the rays or enjoy beach sports on the sandy beach.
The entrance to the hotel is grand and spectacular but as we went to our room the rest of the hotel looked at little out dated and not as spectacular as the entrance and foyer. Maybe my expectation was too high as we were on our honeymoon and having come from New York's Westin and the Belagio in Las Vegas I was a little dissapointed that the hotel room was not as good as my previous stays in hotels.
The hotel staff were very helpful friendly and attended to our needs. Everytime we needed something they never hesitated to help. Booking all our tours for a 10 day stay in and effortless 20 minutes was great.
October 23, 2011
Rated 5 out of 5 by Jamalamy Outstanding service
Today will be our last night of 11 at the Sheraton Waikiki and although we are not big fans of Honolulu, we will miss the exceptional service provided at this resort. Dayna at the front desk accommodated our request and even exceeded our expectations! Brett at the pool, took excellent care of my wife during our stay. The hostesses in the club lounge were also outstanding as was the view from there! Housekeeping was efficient and friendly. As an ambassador platinum member, I have stayed in a lot of Starwood properties worldwide and the staff at this Sheraton really set the standard for customer service!
October 2, 2014
Rated 5 out of 5 by AngnTroy12 Went for Paradise and found Heaven
Truly an amazing hotel. My husband and I went to spend my birthday and our anniversary. We loved it. The pools, the room, the view, the food...everything was just amazing. We felt like we were at home. We came home wondering how long it would take us to financially afford bringing our kids back with us. :-) The activities at the hotel were awesome. I cant say enough great things. Centrally located with amazing views. Muhalo Sheraton Waikiki we love you!!!
April 18, 2012
Rated 3 out of 5 by connie334 Clean and renovated hotel however customer service is lacking
i was fairly happy with my stay here in late august 2011. The room was clean and newly renovated. However I cannot give five stars to this hotel. I stayed in a mountain view but wished for a partial ocean view. I wanted more of a breeze because all i smelled from my balcony was cigarette smoke. I Wouldn't allow my toddller on the balcony because of this. I was told that I could use my star points to upgrade my room upon checking in if available. I asked every day if a room was available and the answer was always no. My stay was for five nights. The front desk did not even look in the system or anything, just no and not nicely either. More like annoyed. I dont understand why no rooms were available because when I checked on the spg website there were plenty. When I asked about that she cut me off and repeated her no. Regardless, I am planning to stay here again in April 2012.
February 9, 2012
Rated 5 out of 5 by KristiG I Love The Sheraton Waikiki
The Sheraton Waikiki is a fantastic resort with great amenities. The infinity pool is the best pool on the island. The pool staff is incredible, making sure you have everything you need. Thank you Logan, Fillipo and Cody. You guys are the best.
The Beach Center at the Sheraton has everything you need for your day on the beach. Thank you Jeff for your hospitality and kindness. Can't wait till the next visit.
June 17, 2013
Rated 5 out of 5 by History28 A Surprisingly Comfortable Stay
After reading several reviews complaining about low platinum recognition, I was prepared to be downgraded in a large resort hotel. On the contrary, I found this hotel to be outstanding, and even the reception agent was able to find a room for an early check-in. Yes, it was on the 8th floor, but so what----this hotel is about doing everything you can to enjoy the benefits of the resort which means not staying in your room.
With access to the Club Lounge which was absolutely delightful, there was a solid breakfast offering and afternoon snacks. The staff in the Lounge were also quite helpful and pleasant. Yes, there is a resort fee as with almost all resort hotels, yet I chose not to take the hotel points amenity and upgraded to complimentary valet parking. And that was a very wise choice as the valet attendants are also very efficient and helpful.
Thanks for a wonderful week in Oahu.
January 11, 2014
Rated 3 out of 5 by BrandonFox Nice hotels, maybe I just had bad luck
The front desk assigned me the wrong key to the wrong room, no apologies. The power went out for a couple hours, no apologies. The pools get crowded and all the seats are taken most of the pool hours.
November 20, 2014
Rated 5 out of 5 by dbash Great Hawaiian Vacation
I stay at this hotel every chance i get. It is one of the main reasons i travel to Waikiki Beach. I plan my next trip back before i even leave. I highly recommend it.
November 20, 2014
Rated 2 out of 5 by USC2012 Great location, rooms are bad
This Sheraton has two things going for it. The location and the pool. I have been staying at this hotel for 40 years. It has always been my favorite in Waikiki, but my family has said no more. We had a leaking air conditioner that got the floor all wet and we had that musty wet carpet smell for a week. There is no chair in the room to sit down and even put your shoes on. No desk to work at. Not even a mirror other than in the bathroom. No drawers to put your clothes in. There are a few shelves in the closet. The bathrooms are basic. I have stayed at a lot of Sheraton's and this rates among the worst I am sorry to say. I will always remember being in the lobby of this hotel the day Elvis died.
January 28, 2014
Rated 2 out of 5 by Hiko Though the SPG APP Showed Availability
I joined a tour from Japan and stayed at the Sheraton Waikiki. Although the SPG APP showed the availability of large ocean front rooms or suites and we fully recognize tour stay is not applicable for SPG Platinum benefit, the receptionist refused to upgrade with room charge difference payment.
Also the building is too old so that the noise from isle or rooms next door sounds terrible.
June 8, 2013
Rated 5 out of 5 by mpete2014 We love staying at the Sheraton Waikiki
The Sheraton Waikiki hotel has always provide the highest level of guest services and accommodations. Each stay is an extremely positive experience. From the time we step on to the property until we check out every member of the Sheraton Team encountered are exceptional and focused on making our stay a wonderful experience. We are always grateful for the chance to stay at the Sheraton Waikiki!
November 17, 2014
Rated 4 out of 5 by adamDW Paradise in Hawaii!
When I was planning my trip to Honolulu for work, I was looking for a convenient location and a nice property at a good rate. The Sheraton Waikiki met and exceeded my expectations. The staff were so helpful (especially Alice at the concierge desk), the rooms had fabulous views and the property was immaculate. My client and I had wonderful cocktails, enjoyed laying out by the pool and just relaxing when we weren't working. The location couldn't have been better, right in the heart of everything and walking distance to everything we needed. A wonderful value for the price, highly recommend!
November 24, 2011
Rated 4 out of 5 by Jackson13 Good Waikiki Beach Location
I have stayed at this hotel a number of times while visiting Waikiki mainly for the location and views of Waikiki Beach. The rooms are somewhat dated but have great views from the balconies, the higher the floor the better the view. The size of the hotel creates a somewhat chaotic arrival and check in process.
Hotel highlights include the location on the beach, a great adult oriented edge pool and a very nice larger pool area for families. I also enjoyed relaxing in the rocking chairs by the koi pond. A complete variety of activities, shopping and dining options are within a short walk.
February 29, 2012
Rated 5 out of 5 by Larry22 Perfect location and outstanding service
This is a very high traffic hotel and the lobby is always busy. However, customer service is excellent and staff are very friendly. The club lounge has a beautiful view with plenty of food and drinks for guests. Room is very clean but shows its age. I am very lucky to have an upgraded room with fantastic ocean view. Thank you for a perfect vacation.
January 13, 2014