Rated 5 out of 5 by DPhilly Great staff
This is the 3rd time we stayed this hotel. This time is very special for us. The staff is great especially Tommy at the Club Lounge who made us this trip very memorable.
We will come back!
9 mars 2014
Rated 5 out of 5 by pam410 Pamela Grigsby
Really enjoyed my stay, the room was really clean and updated. The breakfast bar isn't as good as the Sheraton Music City in Nashville but the service was EXCELLENT. I can't pronounce my waiter for the 3 day stay name but it began with an E. and i am pulling Luzviminda from my receipt as the last name. He was the highlight of our stay at your hotel and has left a lasting impression with my mom!!! If i return to NY the Sheraton NY Times will be my place of choice and I have highly recommended your hotel with everyone that I have come in contact with to share my New York visit. Thanks so much for the great service!!
5 mars 2014
Rated 5 out of 5 by CLH14 This hotel is in the heart of New York City!
It provides great facilities and is within walking distance of so many attractions. It is close to multiple subway stops to easily get around town.
5 mars 2014
Rated 5 out of 5 by bomo great hotel in nyc
the greatest hotel in nyc
5 mars 2014
Rated 5 out of 5 by girlsweekend1 Great Location
This hotel was in a great location between the theatres and Central Park
4 mars 2014
Rated 5 out of 5 by gingy The amazing staff in club lounge
The staff in the club lounge was really nice and helpful when we arrived at the end of the breakfast, and they got us muffins, bagels, etc.., above and beyond what they had to do.
3 mars 2014
Rated 5 out of 5 by ake770 Great Stay
We really enjoyed our stay here. Most Manhattan hotels are claustrophobic, but not this one. the lobby felt spacious and a great place to meet up. The location was convenient to everything. We definitely plan to return.
3 mars 2014
Rated 5 out of 5 by 3chicas Great hotel
Everything about Sheraton Times Sq hotel was fab-from the staff to the room to the view everything about the hotel was great!Room was great size and was spotless. The location was ideal-53rd&7th -everything was in walking distance.The room rate was also great.the staff were so helpful and friendly.Would definitely stay here again and would highly recommend it for a New York stay!
1 mars 2014
Rated 5 out of 5 by S2588 Great views!
The hotel was clean and accommodating! The only thing I can say is the room size and layout was a little odd. It was almost like the desk and the drawers were made longer and took over the wall, because they couldn't come out any farther or they would match right up to the bed.
I enjoyed the views of the city, the sofa that was in there, and the overall appearance of the room other than that. Staff was friendly and definitely in a GREAT location!
28 février 2014
Rated 5 out of 5 by Adk14 Love the location of this hotel.
Located in the heart of Times Square this hotel is the perfect spot for staying in New York and seeing a Broadway show and enjoying Times Square.
28 février 2014
Rated 5 out of 5 by Cricket3o3 This hotel met all my needs, A+ for cusotmer service!
I was pleasantly surprised with this hotel. It was clean, updated, great work out area and most importantly the staff was excellent. Our cleaning lady Mrs. Enriqueta Newman was the epitome of GREAT customer service!! She assisted us while we were at the hotel and took care of our requests immediately. The room was clean, it was set up efficiently and the complimentry Starbucks coffee and Earl Grey tea was a PLUS! We liked the location near Radio City Music hall which is right around the corner and Times Square which is a few blocks down the street. Easy walk to subway/train/bus transportation and/or if you prefer a cab there were tons of them. The hotel lobby and bar were quite nice. Room service was quick, approximately 30 minutes to arrive (they met the time provided to us when we ordered) and the food was excellent; we arrived late and ordered a cheesburger, Reuben, salad and Calamari ...it arrived hot not cold!! In addition, I had an opportunity to meet the manager while checking out, she was informative, professional and happily took my commendation for the associate that checked us in. He was very informative and helpful with all of our questions. He informed us of all the hotels amenities as well as recommendations for site seeing. We loved our stay at this hotel and will most definitiely return and/or recommend it to my family or friends! Good job Sheraton staff!
25 février 2014
Rated 5 out of 5 by GS90802 Always a good choice
With all the hotels in NY, I continually find this one of the best!
24 février 2014
Rated 5 out of 5 by tkeith2467 sheraton NY, still keeping it together
hotel is just north of TS and very busy, but the staff was great and no long lines at check in. room was recently renovated with nice updated furnture. hallways were clean and showed little wear and tear.
24 février 2014
Rated 5 out of 5 by Debbers Staff
The check in staff were excellent! Made us feel very welcome.
23 février 2014
Rated 5 out of 5 by Kate49 This hotel has all the Greats for business or pleasure stays
Chris at Front Desk Excellent Accommodations Excellent
Club experience Excellent
Great View and Location
23 février 2014
Rated 5 out of 5 by DKN8 Always a great stay
Great location... Staff is wonderful and made us feel special. Joy and the other daytime girls at check in couldn't be kinder or more helpful. Rooms are small but very comfortable. Can't wait to go back!
22 février 2014
Rated 5 out of 5 by Holyland214 This Hotel Was Excellent!
The hotel was nice and clean and the restaurant served Excellent Food! I would recommend it to everyone! There was 1 staff member that appeared to be having a bad day but overall everyone was very nice, helpful and most importantly for me the hotel was clean! I had a Excellent experience and hope to attend again in the future. Thank You!
20 février 2014
Rated 5 out of 5 by Randy331 My Stay
Everything was excellent with the exception that our Ice Bucket was not dumped or cleaned and the Glasses picked up or replaced. I spoke with our Maid and she said "We don't do that", if they don't I am not sure who would? I found that very bizarre. Other than that the stay was excellent.
20 février 2014
Rated 5 out of 5 by LordH Great service that matches the great location
I had an opportunity to evaluate many aspects of this hotel's total quality. It surpassed expectations in every instance. Herewith some specific examples:
* As a platinum member, I was upgraded to a parlor suite, which had an amazing view
* Front desk staff were always extremely warm and helpful. When a woman tried to cut the queue in front of me, the desk associate handled it perfectly, with warm firmness.
* Whenever I encountered staff around the hotel, I was greeted with genuine warmth. One member (possibly a housekeeping manager) asked me in the elevator about my stay and if there was anything they could do to make things better.
* We managed to blow a fuse or breaker in our room. I don't know exactly how long it took for maintenance to come up and fix it -- but I'm sure it was well under 5 minutes. That's probably the fastest response I've experienced in several decades of hotel stays.
* The two gentlemen at the concierge desk were very informative and helpful arranging a tour for us. Based on reviews and our own experience, they definitely recommended the best one. They also sent a nice amenity to our room!
* The lounge has a spectacular view -- though it is a bit crowded. The lounge staff work hard and are excellent overall. For example, when one staff member saw me looking quizzically at the coffee make, he immediately rushed over to make sure it was working right for me.
I stayed at this property last year, but don't remember being that impressed. I am impressed now.
19 février 2014
Rated 5 out of 5 by Jjcap Great Location, Nice Rooms
The hotel is just a few blocks fromTimes Square, so it is close to everything. The room looked like it had recently been redone. Very nice beds and linens. We did not require a lot of help from the staff, but they were very polite. The concierge was very knowledgeable about the shows we were interested in and also very helpful with respect to tickets.
17 février 2014
Rated 5 out of 5 by Zali Plusses and minuses
Accessible room (for those w/disabilities) had a "desk" chair w/out arm rests. I can't rise from such a chair. Upon request, staff exchanged my chair for one w/arms and a seat 20" AFF. Thanks!
Elevator door jambs are inconsistent w/all other hotels I've ever stayed in. You look, and instead of seeing the floor you've arrived at you see the number of the elevator. Very confusing. I got off on the wrong floor several times because you can't see the floor number on the door jamb. Pls fix this!
Servers in the DR aren't paying enough attention to the diners. Two servers came into the room to serve one man his dinner. I raise my hand & wave. Wanted to modify my order. No server noticed my waving - they didn't look at the rest of the DR - only at the one man who they were serving and he was sitting near the kitchen. Also, I told my server when I ordered that I'd need help when leaving (chairs do not have armrests). No server to be found when I was ready to leave. Another guest helped me up from my chair! This is very bad. Servers were in the back. DR was not busy - only 4 tables. Me, a deuce, another single and a 4-top.
Snowy Thurs AM; needed to get a cab. Ramp to outside was not salted or shoveled at 7:30 when I went out to get a cab. Slippery. Please salt/shovel sooner or more often. Fri AM ramp was clear! :)
Room was wonderful, although I'd prefer a firmer mattress and a grab bar outside of the bathtub. I had to hold onto the shower curtain rod to stabilize. Would have preferred a low-threshold shower rather than a bathtub.
Loved the window shades! Closet was great; sufficient # of hangars. Thx.
15 février 2014
Rated 5 out of 5 by Pick Great customer service
hotel is beautiful and located is a great location of NYC
10 février 2014
Rated 5 out of 5 by Miguel23 Good location, staff, food...
A perfect location for tourists, if you come from the JFK Airport you can arrive by train which has a station right next to the hotel. The food was excellent although there was not much variety during our stay, they told us that a new menu beginning next week which should be good because the Chef cooks very well. We attended 2 Latino waiters who were very friendly especially a Puerto Rican which I do not remember the name. The hotel has a big Lobby and several computers for guest use. The concierge was very helpful and they know the city as I know the Palm of my hand. The room is comfortable and the bed I wanted to bring to my house because it was very comfortable. Overall it was a good stay. I Work as a Cost Analyst and all I can say is that the restaurant has great potential and I hope to work the new menu carefully and intelligently so they can generate the greatest possible income. Thanks a lot
10 février 2014
Rated 5 out of 5 by ChicagoSean Great Location, Upgraded Rooms a Must!
Have stayed at this property several times. Great location in Times Square neighborhood, but away from the "bright lights" and crowds. Upgraded rooms are nice with window seating areas, good beds etc. Strong value as well when compared to other properties.
8 février 2014
Rated 5 out of 5 by Tara1 Best NYC SPG property!
I loved this re-modeled Sheraton. It was modern, clean, and well done. The hotel was mobbed but the service was still very good. There was a club level and it was quiet and well stocked. Rooms were very updated. Would def stay here again! Wish all Sheraton's were this nice. Money well spent and great job.
5 février 2014
Rated 5 out of 5 by Karin312 Amazing staff
Staff was amazing and very helpful with recommendations for dinner and directions
4 février 2014
Rated 5 out of 5 by WalkInRegistration Go Figure
Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that.
Techology 1, In Person 0
3 février 2014
Rated 5 out of 5 by DC202 Location Location Location Plus!
Sheraton New York Times Hotel has all the features that are important to me when in New York for business or pleasure. Location in midtown is excellent. There is a subway station right outside the hotel. I can arrive at Penn Station and easily take the subway from that point to get there or it's a short ride by taxi. If driving, it has valet parking too or other parking garages just steps away. The hotel is located within walking distance of Broadway, MOMA, 5th Avenue and Central Park. The rooms are modern and comfortable. Club lounge is convenient for breakfast, cocktails or a snack. Nice hotel. I will return to the Sheraton when in New York for business or with my family to see a show. It's a good choice when you're in the city, I highly recommend it.
29 janvier 2014
Rated 5 out of 5 by Mart14 Cozy Refuge in NYC
I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin!
29 janvier 2014
Rated 5 out of 5 by Flyer Outstanding staff
I have came to visit NYC after many years with my spouse. We chose this hotel for it was available to redeem points with a good rate. And, the surprise was waiting for us. One member of staff has made us feel welcome, special, important and she treated us as VIPs. Her name is Seher Funk.
The conversations, the small talk and kindness and desire to be there for us was so genuine that it left us both speechless.
Sharaton must be proud to have hired such an individual as it goes without saying, she is their true asset. I would have even slept in a balcony after such reception, as the lady has made our stay special. Absolutely outstanding.
28 janvier 2014