Rated 4 out of 5 by danaros Restaurant underresourced
Love the hotel but the restaurant area is poorly resourced in the mornings for breakfast time. There is a long line waiting and the poor hostess and waitresses are running around without a breath.
You need to fix this!
I also don't get my check out receipts often. This visit is the case where I will have to call the hotel to send me the bill.
January 17, 2015
Rated 5 out of 5 by OneVeryHappyTraveler Wonderful stay
My husband and I had a wonderful stay at Le Centre Sheraton. The entire staff was courteous, friendly, and helpful. From our check-in, to completing some business printing and faxing, to the club lounge, our housekeeper, to the pool we experienced helpful staff. We were pleasantly surprised by the club lounge breakfast--it was quite nice and sufficient. The new gym, nice pool and hot tub were also a nice surprise. And, the location of the hotel is superb. Also, we appreciated the addition of the Green Choice. Thank you, Sheraton, once again for a lovely stay!
July 14, 2012
Rated 5 out of 5 by Jay66 Another Great Stay
I've been coming here yearly with the wife and just concluded another great 4-night stay.
As a Plat, we were provided with great service. When I checked in, my room was not quite ready and the front desk promptly provided me with a round of drinks at the bar and then came and got me when the room was ready... A nice touch.
Club Lounge = Very Nice. Pool/Hot Tub/Work Out Room = Very Good. Location = Excellent. Room was excellent.
Secretly hoping they reopen their 6th floor outdoor patio in the future. This was closed due to the expansion of the workout room. This was a nice hidden amenity of the hotel.
We will be back for sure.
August 18, 2012
Rated 5 out of 5 by Rana Platinum recognition-excellent
LocationLocation location. Hospitality of staff , especially the General manager M Giguere deserves recognition. It is a busy downtown hotel, but staff does not fsil to try to mske your stay memrable. The bar tenser also deserves to be called out for his unfaling charm.
July 9, 2012
Rated 3 out of 5 by Ecofam Green does not mean Clean
The hotel invites you to participate in their Green program. This means you will reuse bed sheets and towels, thus saving laundry issues. As we were staying three nights, I allowed that we did not need these changed every morning. I did this for the proper ecological reasons and not the five dollar voucher for food or drink which you may use, but did not. True, you hang a card outside your door excusing housekeeper duties, but be forewarned absolutely nothing is then done to your room. The garbage or recycling are not emptied, nothing is wiped down, nothing is vacumed, used glasses and cups are not cleaned or replaced, no newspaper is delivered, the bathroom is not touched, the bed is not remade with your wrinkled sheets, the ammenities ( spring water, coffee packs, shampoo, soap ) are not replaced. This is not spelled out when you offer to Go Green. Why would anyone knowingly participate? It is a mistake and unfortunate that this hotel has this All or Nothing policy. No empathy or correction was offered by the concierge that first day. This was the policy! We did not participate the second night. Housekeeping will change and remake our bed from now on.
July 27, 2012
Rated 3 out of 5 by GRP1921 Great Location, Okay Hotel
When checking in there was a very long line. However, I went to the Gold/Platinum line and when one of the staff was free he made a point of ensuring I went next even though someone started to move to him quickly. May seem pretentious, but I will take it given the loyalty to attain the membership status. I was given one of the larger rooms within the room description I booked, but I was not upgraded. While nice, there is nothing fancy about the rooms. Also, while not directly outside the entrance to the elevators I could nonetheless hear them constantly running up and down (I was on the 26th flr). Given the size and how busy the hotel was, the noise never really stopped, regardless of the time of day - this did lead to 4 nights of less than restful sleep. The workout facility is fairly large and rather well equipped.
While the hotel is just okay, the location is great. Close to some shopping and nice restaurants. Bell Centre is right across the street, and so is the metro.
Certainly room for improvement, but I will likely look to stay here again when next in Montreal.
January 31, 2015
Rated 3 out of 5 by RufusInHI Consistent Big City Hotel; Slightly above mediocre.
As a large city hotel, one can expect the obvious. Valet Service, especially one that is subcontracted, is void of hospitality and speed. Hotel Front Desk might appear slightly superficial and choreographed. Some of the Front Desk Guest Representative lack genuine hospitable personalities; I kept reminding myself that's its probaly the culture. As for the hotel and room. It's clean and spacious. The Club Lounge is one of the largest that I've visited; the view of the city is spectacular. The club lacks adequate personnel to service all the guests, especially during breakfast. The few personnel that are there are working are fastidiously working hard with due diligence and don't have the time to be agents of hospitality with the guests that they are trying to service. The food spread selection is large and quality is quite good. Hotel Lobby bar is lively and always full of patrons having a good time. One shining star is the Concierge Desk. Concierge staff is the most competent providing friendly and personable service. The Hotel General Manager should consider having the Concierge Staff/Management train or mentor the Front Desk Staff.
Le Centre Sheraton Montreal Hotel is your typical cookie cutter big city hotel. Not great, but not bad either. The potential to be a great hotel is there, but doubt the Management's commitment to excellence. Just slightly above mediocrity is where Le Centre Sheraton Montreal Hotel will likely remain.
December 7, 2012
Rated 4 out of 5 by Pat7 Decent hotel that could use better parking, valet
Very good hotel that meets and exceeds expectations. Just don't check in when it's busy as staff are brisk and forgetful, have a drink in the bar and watch the line up go down... Then check in as there more attentive.
Valet is horrible, it's outsourced so they could care less. Waited next to the car for 15 min before being served, had to walk in and ask they guy behind the desk and even he didn't seem to know what he's doing, even when speaking french (yes I want to park my car and yes I want YOU to do it) .
Real sheraton staff are very present in both languages but you will get further in French.
August 11, 2012
Rated 4 out of 5 by yulbos Central Montreal Location
Excellent central location to experience Montreal. The hotel is large and busy and attracts tour groups but the pool and gym are well maintained and large. Food is average but there are many options within walking distance. Club lounge on the 37th floor is amongst the best in the Sheraton chain - great breakfast and view of the city.
October 12, 2013
Rated 4 out of 5 by Dordoe Great for meetings
Great central location in downtown Montreal. Great for meetings, one stop shop.
November 25, 2014
Rated 4 out of 5 by wenonly1 Very nice hotel
I stayed there for three nights with two full size beds sharing with my friend. I checked in and asked for a two bed suite, the guy told me that there are only few suites with two beds but they all sold which is quite understandable. I enjoyed our stay, the club lounge was very nice but the service needs to improve (it took me 15 minutes to order two beers because the bartender there was too busy chatting with another guest to notice my existence ). Very busy swimmng pool but great facility. Nice lobby bar, typical hotel price. Ovrall great stay.
April 29, 2013
Rated 5 out of 5 by Oliver Perfect Easter Weekend
We arrived at the hotel 15 min prior to check in during the Easter long weekend. The room wasn't ready for my family and as a goodwill gesture, they provided complimentary internet access for the duration of our stay. They said the room would be ready within 45 min, but we ventured to Vieux Montreal instead of spending our precious time waiting for it. The room is well furnished and clean. LIkewise, the pool and exercise facilities are too. My son really enjoyed the water. Only negative comment about the change room is that they don't have a blow dryer.
The hotel is situated in close proximity to the Central Station, shopping, dining and many tourist sites.
Overall, I'm pleased with Le Centre Sheraton and would definitely return in our next visit to Montreal.
April 2, 2013
Rated 5 out of 5 by Richard270358 Experience Montreal Downtown
When visiting Montreal, be it for the shopping, the fine restaurants, or one of the many events held at le Centre Bell (one block south), there is no better place to stay than Le Centre Sheraton Downtown.
Arguably the best location of the numerous Starwood properties in Montreal, This well kept, spacious hotel has without questions the most spectacular Club Lounge of anywhere in North America.
Treat yourself and experience the professionalism, quality and calibre of hotel that is Le Centre Sheraton Downtown Montreal.
April 9, 2014
Rated 5 out of 5 by hope67 Above & Beyond Service...
The hotel was lovely but the staff is what made this hotel superior to most hotels i have stayed in. They were friendly and super accommodating. I forgot a very important document in my room and was too far to take a cab back to pick it up so they were incredible enough to go to my room, pick up the document and deliver it to me in a cab which arrived safe and sound. They saved me from embarrassment and i very much appreciate what they did for me. I am from NY and will only stay at this hotel when i visit Montreal. I will recommend the Le Centre Sheraton Montreal to all my friends as well. A big fat THANK YOU to the staff for the excellent service!!
November 4, 2013
Rated 5 out of 5 by Skinman Excellent Visit
Overall the hotel facility and the service was excellent. Rate increased dramatically on the weekend. Front desk / registration staff was superb . I did not record the name of the desk clerk on Saturday who went out of her way to allow us to stay over on a full night which put your hotel in an overbooked situation but she exhibited the type of care and professionalism that is seldom seen . Elevators were extremely fast . Never a wait in 4 days !
August 12, 2013
Rated 2 out of 5 by Gargantua You can find better in Montreal
I find this Sheraton absolutely ridiculous, with its $15.00 charge for Internet, $3.00 charge to hold your bags (per piece), $9+ for the cheapest bottle of beer in the lounge. Very impersonal place, little charm nor character. This Sheraton couldn't be more un-Montreal than this one. It doesn't capture the character/style of the city. The feel of an airport hotel in any city.
Regular rooms are less comfortable than what you would find in a Motel 6: plastic cups, no fridge, no wine opener, etc. Their TV system is bad: two second wait each time you want to change the channel. So slow. Hope you like your mattress soft and sagging, the new comfort I guess. Room service was late: don't expect your room to be refreshed before 2:00-3:00pm.
Attended an industry meeting. Meeting rooms were awkward: narrow and long.
The food was excellent though. They had a good catering service.
June 30, 2012
Rated 2 out of 5 by Pat7 Below par Sheraton stay
They really need to work on the service at this property. Check in was painful, understaffed and unwelcoming. Checked in got room keys and they did not work, came back got new ones only to get into the room and find it not cleaned. Back downstairs and third times the charm.
Room is fine with standard bed and big desk. Bathroom is subpar with a shoddy shower that doesn't drain properly and no water pressure sink.
January 11, 2013
Rated 3 out of 5 by Cindytab Canada has 2 official languages.. Please use them!
I was quite annoyed that a hotel, who's livelihood depends on tourism & hospitality, had most of its signage in French. I can speak French but out of principle, I refuse to speak French, I found that most of the signage & notes left in the hotel room were only in French. This is very typical arrogant French attitude that they are known for but are all hoping to have it dispelled soon enuff!
October 6, 2013
Rated 5 out of 5 by actquick actquick
Although my wife and I checked in at 1:30 am, the staff was as alert and attentive as you would expect at noon.The front desk worker, Pascale, was professional and thorough in guiding two travel weary guests through a most pleasurable check-in experience. Our stay was wonderful from start to end. We loved the hotel so much we extended our stay 4 days. thank you
October 18, 2012
Rated 5 out of 5 by Jennifer41 My home away from home
Whenever I plan a girls weekend or a relaxing getaway the Sheraton Hotel is always my first choice in Montreal. The staff are always willing to accomodate any last minutes requests and or changes to my itineraries and they always do it with a smile. I can count on having a relaxing enjoyable time at this hotel.
December 21, 2011
Rated 5 out of 5 by Moha Excellent stay
Just to thank the staff for making my stay very enjoyable. When I arrived, the attendant at the Reception, I think Somia, was very helpful and made sure that I would get the room that I wanted. Even though, I had to wait because one SPG Plat member checked out late, the wait in the Club was worthed
February 19, 2013
Rated 1 out of 5 by TO31 overpriced!!
stayed for 3 nights, overpriced, cobwebs in room, $30 for breakfast for one person?!! took two days for our room to be cleaned and only one tiny bottle of shampoo, toiletries supplied for entire stay?! then carded to re enter hotel by big bully staff!! sent credit info via secure site days prior to stay but when signing in, no info found?!!! I do not recommend this hotel!!! so many other places in the vicinity, never againnnn, thanks for nothing Le Centre Sheraton Montreal Hotel!!!
May 14, 2012
Rated 5 out of 5 by SK416 Exceptional Class
This is by far my favorite Sheraton property in Canada. The service, decor and experience are all top notch. This property also does a fantastic job of recognizing platinum status holders. I look forward to staying here every time I visit Montreal.
February 22, 2013
Rated 4 out of 5 by Flyingtailor Very Professional
Walked in fast check in upgraded to a suite very clean room. Had dinner not bad a little to salty but service was amazing would eat there again just for that reason alone. Check out was just as fast oh yeah forgot location prime prime.
October 7, 2013
Rated 5 out of 5 by Pedroboy First but not last stay
Never stayed at the Sheraton Centre before, so thought I would try it on my most recent trip to Montreal. Really liked everything about it. Will definitely stay there again.
April 13, 2014
Rated 4 out of 5 by BB1953 Sheraton Montreal
avoid breakfast at this hotel. It was awful. $19.95 for cold food that for the most part seems to come from a buffet in the kitchen. Unacceptable- especillay at that price.
November 21, 2011
Rated 4 out of 5 by Austen2014 Jane Austen Conference
Handled the mass of people with efficiency and graciousness. Liked complimentary robes, and daily complimentary bottled water in our rooms - but hotel never did manage to repair a broken bathroom door lock during the whole six days we stayed, despite repeated calls. Most irritating: no towel rails or hooks to place damp towels that we would have liked to reuse. Rental of refrigerator very reasonable unlike many competitors whose fees are usurious, although some still provide for free. All in all an very satisfactory experience with one or two small irritations and one or two flashes of incredible care and attention beyond normal by certain members of staff. Prices in bar and restaurant rather high, but conference catering good.
October 18, 2014
Rated 4 out of 5 by AndrewBrooklyn Professional and friendly staff
It is my favorite hotel in Montreal. Really good location, and extremely friendly staff.
December 25, 2013
Rated 5 out of 5 by Lisa2727 Excellent place to host a meeting
Service and facilities for both my overnight stay and my meeting were excellent. Staff were very friendly and efficient.
December 5, 2014
Rated 5 out of 5 by SheP65 Great Downtown Locale!
If you're taking in an event at the Bell Center this hotel is the best place to stay, as it's right across the street. Shopping on Ste. Catherine St. is also close by and lots of great places to eat as well. All around fantastic downtown hotel.
December 1, 2014