Sheraton Pittsburgh Hotel at Station Square

  • 300 W Station Square Dr
  • Pittsburgh,
  • Pensilvânia
  • 15219
  • Estados Unidos
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Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve and check into a room.

Rated 3.2 out of 5 by 211 reviewers.
Rated 4 out of 5 by Great location We enjoyed our stay as it was very well located. Room smelled like someone had smoked in it but we dealt with it. We dId not think the bed was comfortable. The air condititioner ran often (shutting on and off frequently) but did not effectively cool room. As a result we did not sleep well. July 26, 2014
Rated 5 out of 5 by Remodeled rooms are terrific! The newly remodeled rooms were comfortable and nicely decorated. I appreciated the coffee maker and hair dryer in the room. July 25, 2014
Rated 2 out of 5 by Would never stay here again The room looked old and didn't have 2 pieces of furniture that matched. We had to ask for a roll of toilet paper but, the cleaning people were very nice. We asked where the soda machine was and they said they didn't have any. We had to go to the bar and get a class of soda and carry it up to our room. We had the breakfast buffet that was very expensive and all the food was cold. There was only one bathroom open in the lobby and it was filthy. There was a competition going on there and all the people were sitting on the floor on both sides of the hallway. So you had to walk in between them to even get to the bathroom. We went to a wedding there and that went well. The food was delicious and the wait staff was very nice and accommodating. I had stayed at this hotel about 5 years ago and it was beautiful. I couldn't believe I would ever see a Sheraton this bad. July 22, 2014
Rated 4 out of 5 by Sheraton July Pittsburgh Ensured the SPG number was added at front desk but was not given the SPG floor until I went down to change rooms. The first room was RIGHT next to an elevator and the entry of the room was filthy with a large black stain that ran about 8 feet into the room and a rancid odor. Not a great first impression. The next front desk lady moved me to 9th floor with the correct room. Maid was excellent!! May consider opening up for breakfast at 6am and not 6:30. July 21, 2014
Rated 2 out of 5 by Waiters We ate there 1 time , it was terrible , no silver where , we ask the waiters came back 5 minutes later, no kectchup for my fries, my husbad has to ask the people from the next table for they kectchup , the second time I walk away , me and my husband wait for 15 m and no one came to even take our drink order , I live in Vegas and we have great service here in any resturante , you guys really need to work on that July 21, 2014
Rated 4 out of 5 by Convenience was key We had a nice evening. Things were conveniently located. Having the shuttle is a definite plus. It is next to the Gateway Clipper and the incline. July 22, 2014
Rated 3 out of 5 by Good but noisy hotel The hotel is in a great location and the rooms are nice and price worthy. However, the AC units are loud beyond compare, so the combination of the in-room AC units, which sounds like a combustion when it kicks in, and the freight trains that go by in the middle of the night, it is not an easy place to get a good night's rest. There are a lot of renovations going on at the hotel, which is understandable, and I am guessing that this is causing the staff a lot of stress, because not a single one of them smiles. I've never seen a hotel where the entire staff seem to suffer rather than enjoy their work. I've stayed at this hotel years ago and had a good experience then. Unfortunately, that was not the case this time. July 16, 2014
Rated 5 out of 5 by Clean and Quiet We found this hotel to be very clean and everything very organized. We had a wedding on the clipper and the two places worked hand and hand with reservations and making our wedding extremely easy, Staff was always willing to help and Toni the van driver was more than helpful with picking us up at the salon, thanks Toni! July 21, 2014
Rated 4 out of 5 by The Bathromm was disguisting Tub & shower had mildew and Black Mold. Also missing grout in tile which made the mold situation worse. Ceiling above shower/tub had paint pealing off. The ceiling in the bedroom had several areas where the coating was pealing off. July 21, 2014
Rated 4 out of 5 by Above average Everything was fine--clean and fairly quiet. Nothing outstanding, served my purposes. July 21, 2014
Rated 5 out of 5 by Convention Breakfast buffet was not good. Dinners were good July 21, 2014
Rated 4 out of 5 by Overall good service Our recent stay was very good and the room had just been remodeled. Very nice and clean. The breakfast buffet was fair. They are in definite need of improvement with the toaster situation. Only one toaster was working and the second one was actually removed and not replaced during our 3 day stay. I did not feel the process was very sanitary in obtaining bread and placing in toaster. Many bare hands were in the breadbox-no tongs available. The bread was too large for toaster therefore you had to flip it to toast both ends of the bread. We had an excellent dinner served to us during our event. Service was excellent. June 23, 2014
Rated 4 out of 5 by SueJay1963 This hotel was conveniently located to shops and restaurants and the T. Great place to stay. July 20, 2014
Rated 4 out of 5 by Nice hotel but under construction We had a nice stay at this hotel however on Monday morning when we would have liked to sleep in we got a shock because they started drilling and hammering around 7:30 am. We all woke up then. I don't think it is appropriate to start working in a room that has people below you probably until at least 8:00 maybe even 9. I am supposed to hear from the manager to see what they will do for me, so far I have not. Overall, we had a nice stay and they are trying to update the hotel. July 1, 2014
Rated 1 out of 5 by wedding nightmare First, I reserved a block of rooms for my son's wedding in February. NONE of the dates were correct when the final count occurred, including mine stating a check in on Thurs and out on Sat. Should have been check in Friday and out Sunday. Second, our dearest friends were told there were NO ROOMS LEFT IN THE BLOCK when they tried to reserve a Sat. night room. How could there be no rooms when only 6 total were used out of the 20 I had reserved? 2 of those rooms were for our friends that were at first informed there were no remaining rooms in our block. The staff taking and making reservations needs to improve their customer satisfaction. Third, I personally called Ashley D numerous times to speak with her about my extreme displeasure and to confirm everything for our Friday check in including the spelling of the last name of one of the persons I had reserved a room for under my name. I was NEVER informed that I needed to be present, showing my photo ID, for that particular guest to check in. I was extremely embarrassed that their check in was delayed due to this. Ashley D should have known this fact and told me such. My husband was actually rudely turned away from the reservation desk because my name was on the list, not his. The last straw was when my husband I and attempted to sleep the first night, the cleaning staff had applied a queen size sheet to our King Size bed. THAT WAS TOTALLY UNACCEPTABLE THAT I LAID ON THE EXPOSED MATTRESS AND I PAID $189.00 PLUS TAX FOR THE NIGHT. How disgusting is that?? Also, for such an expensive hotel rate I would NEVER have expected these problems/issues. Be forewarned that parking is outrageous and you cannot come and go freely. July 19, 2014
Rated 4 out of 5 by do not publish Nice stay. We had prepaid the room but found when I got home that we had been charged twice for the room on checkout. I called the same day and spoke with Amanda (Income Auditor) from the billing Dept who resolved the issue the next day as she promised and also followed up with me via e-mail. Many kudos to her! July 17, 2014
Rated 5 out of 5 by This hotel's rate was very good Since we were attending the 2014 LOTS convention, it was very nice the hotel gave us special rates, otherwise we would not have been able to attend. Thank you so much. July 16, 2014
Rated 2 out of 5 by This hotel needs improvement The only thing this hotel has going for it is the great location. We stayed here a few years ago and it was a disappointment then. The bathroom sink was stopped up and it was difficult to regulate the water temperature in the shower. The breakfast staff hasn't changed; they are slow and disorganized. We had to ask several people /times to get bowls for the buffet, water for tea, and they started to clear the table before we had even finished eating. Paying to park when you depart is a nightmare; you pay a machine and they make it so complicated, you can't figure it out. July 9, 2014
Rated 3 out of 5 by service worsening compared to previous visits Front desk changed room assignment at check-in to accommodate roll-away bed, but never had bed sent to our room the first night, so we had to request it again the second night. Ran out of the only roll of toilet paper on second day, no extra rolls were in the bathroom, called guest services for more, hours later had to call again to receive toilet paper. July 14, 2014
Rated 5 out of 5 by Excellent Everything was perfect. The room was large and spacious. The bed was very comfortable and it had 2 great pillow. The bottle of water was a very nice touch. Thanks for everything. July 15, 2014
Rated 5 out of 5 by Great 8-Day Stay Excellent Service upon arriving. Very friendly staff at check-in. Nice swimming pool and work-out room. Fast elevators, never had to wait. Close to a lot of attractions. Had a great week. July 14, 2014
Rated 5 out of 5 by This hotel has excellent city view! Sheraton at Station Square has an excellent view of the the city of Pittsburgh and great for romantic and family celebrations!! July 15, 2014
Rated 5 out of 5 by Great Place Great Place for a convention. AAA+++ July 14, 2014
Rated 5 out of 5 by hotel Good location helpful staff, July 14, 2014
Rated 4 out of 5 by friendly staff special care given by Steven ( shuttle driver) 2:30 to 10:30 shift....went above expectations with transporting our daughter in a wheelchair July 11, 2014
Rated 3 out of 5 by Grteat view Hotel had great view of downtown Pittsburgh. Great pool and hot tub. My biggest disappointment was the quality of the food for the high price. You would think with 15 places to eat at station square the hotel would try to have better value food. July 9, 2014
Rated 4 out of 5 by Baseball The room was nice and the baseball package was great, but the AC in our room wasn't working right. We went to bed with a room temperature of 71 (the wall stat said 68) and I turned it down 5 degrees. We woke up to a room that was 74 degrees. We did not rest well. The baseball package wasn't right and getting it corrected was a hassle. July 8, 2014
Rated 4 out of 5 by july 4th visit 1. as a common courtesy, your staff should have told the crowd on the balcony awaiting the July 4th fireworks that the fireworks were only partly visible from the balcony 2. when we made the reservation, the clerk failed to tell us the hotel was under renovation & that the club lounge was closed 3. can anyone figure out how to buy quieter air conditioning units? July 7, 2014
Rated 3 out of 5 by Great place, but needs better service Super location with easy walk to shops, restaurants, tour boats, inclines, easy in and out. Service needs help. Rooms for our convention not ready for 1-2 hours after 3 p.m. checking time. Looking for a.m. coffee to go and barmaid said she was out and breakfast area packed. Had to go down the street for it. Two mornings in a row breakfast waiter slow or didn't come around at all, forgot coffee til almost done meal. Asked maid for 2 extra towels each day and she brought one. Room comfortable and nice but no door hooks in bathroom for robe, clothes and hard to see in closet with no light. Shuttle service very friendly and timely. June 23, 2014
Rated 4 out of 5 by GReat location Great location and freindly helpful staff. New rooms are very well done. July 9, 2014
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