Rated 5 out of 5 by PrairieGopher Memorable Stay!
All round excellent service from all Staff. Housekeeping was great, the bed was a dream. Would love to return. Spent three nights. Appreciated the complimentary in-room wi-fi.
September 25, 2014
Rated 2 out of 5 by Karen16 I was disappointed in my stay at this hotel
1) The staff person at the front desk when I arrived on Thursday 18 September 2014 could not get my credit card to work and was quite officious about it. I was then asked to use the pin machine and there was no problem. However, when I wanted to order a movie on Friday 19 September, I was told my card was not accepted and when this was checked I was told it was ok. Presumably the front desk staff person on Thursday did not rectify the card problem. 3) The room fridge was very noisy . 3) I had to wait 1/2 hour to get my luggage from the store room when I left on Saturday and there appeared to be only one staff person looking after everyone in the North Tower. 4) There were also line ups at check-in and check-out. 5) I am still waiting for my e-mail receipt 2 days later (checked out on 20 September and it is now 22 September 2014). Overall, I was not impressed with the service.
September 23, 2014
Rated 5 out of 5 by Airport3 Above my expectations
Your staff made my experience better then it could have been. I arrived after a very long day traveling from Boston, MA, tired and a bit weary, looking forward to a relaxing evening. Your staff at the front desk, south tower, Nina was her name, was very welcoming. She quickly completed the necessary paperwork, enabling me to get to my room where my only thoughts were of a nice comfy bed or chair. I was disappointed when I got to my room and found my view to be one of the center courtyard. Unfortunately, someone has to look to the courtyard, not that the courtyard was unpleasant but I had mentally prepared myself for a view of the mountains or the bay or city even. Feeling a bit like I was whining, I went back down to the desk and asked Nina if she could check to see if a different view was available. Without skipping a beep, she exceeded my expectations by finding me a room with a wonderful view of the city and the harbor, with a balcony as well! I try to stay at Sheraton's when I can because I have come to expect fine quality at a reasonable price. I really appreciated Nina's attitude especially because I'm sure everyone wants to have the best view. She made me feel like I was the only one that mattered though and that set the tone of my stay in Vancouver. I felt privileged and very thankful at the same time. It was a great stay and I hope to return someday with my wife.
September 22, 2014
Rated 5 out of 5 by Doc82 Great hotel
Excellent location for a visit to Vancouver
September 20, 2014
Rated 5 out of 5 by Mee33 Great guest service
I would highly recommend Leah Hall for a raise. She was very pleasant and helpful. She recommended great restaurants and inquired about what type of food that we were interested in eating and price. The concierge service was also extremely attentive. We did not have a great experience at the bar. The bartender acted like he hated his job and couldn't wait to close the bar. He also poured very weak drinks. He acted bored and rather full of himself for a service job. The housekeeping department did an excellent job. I would highly recommend this hotel to all of my friends but suggest that they find another bar for an evening nightcap.
September 7, 2014
Rated 5 out of 5 by Robbert Super great
I am a frequent guest of this property...as always, I was very happy. You also can't beat the location. Front desk staff is particularly friendly and made me feel very special as a Gold SPG Member. I like feeling special. ;-p
September 16, 2014
Rated 5 out of 5 by Robbert Great!
As always, I was very happy with this property.
September 16, 2014
Rated 4 out of 5 by Jgc41 Very comfortable with views
We have twice stayed at Sheraton Wall Centre and both times have enjoyed a very comfortable stay. The hotel is handy to all Vancouver has to offer and has amazing views of the city and surrounds. Can recommend this hotel.
September 15, 2014
Rated 4 out of 5 by TheresaAnn the hotel met my expectations
the hotel was clean. Hotel personnel was very helpful
September 15, 2014
Rated 3 out of 5 by supatight80 SHOULD HAVE BEEN A GREAT HOTEL BUT...
I had stayed at this Starwood property several times in the past and:
1) Location is great as smacked in the middle of downtown vancouver.
2) Rooms are what you would expect from a Sheraton North American Category 3-4 property (But does not come close to other Sheraton hotels across the globe)
3) Room service, conceirge, and housekeeping staffs are friendly.
1) Front desk staffs are LOUSY and quite not so welcoming (on all my stays there).
As an SPG Platinum member for several years and for someone who literally travels all over the world, I can easily compare their professionalism to other Starwood properties from Africa to Australia to Asia...
And sad to say, Front Desk Staffs at the Sheraton Wall Centre could not compete with other Starwood Properties.
Don't get me wrong, this property is good for the general clientele, BUT if you are a loyal SPG member, who PREFERS to stay in Starwood Properties, then I would suggest the other 2 Starwood properties in downtown Vancouver...BIG difference with how their front desk staffs interact with you.
November 20, 2011
Rated 5 out of 5 by Outsider23 Great view
Loved the view. My only thoughts were that it would be nice to include toothpaste and additional drinking water for the value. Nice hotel.
September 13, 2014
Rated 5 out of 5 by Murphy1376 Customer service review
My entire stay was wonderful. Stacy at the front desk was especially wonderful, assisting my husband and me with our vacation plans.
September 12, 2014
Rated 1 out of 5 by regret Needs Improvement!
This hotel needs major updating.
Additionally I am an SPG gold member for life. There was absolutely no recognition nor upgrading in any sense such as free internet access in the room nor use of the club. This was not my first time staying at the Wall Centre as I work a great deal in Vancouver..
There is a sign for SPG members to check in/out and yet since there was only one receptionist working at the desk at any one time in the three days we were there, everyone went into the
SPG line making it a very long wait.
I have stayed at hundreds of SPG hotels around the world.
I will not stay at nor recommend the Wall Centre again.
August 18, 2014
Rated 5 out of 5 by Oldcarguy Excellent Staff and Room.
We stayed at the Wall, our friends at another hotel and for the same money, we got the much better place. Stacey checked me in and began my fabulous experience. She is a wonderful ambassador for the hotel. The room is very comfortable and clean. Good location in Vancouver. Great place to stay. All the staff we interacted with made us feel important and valued. The higher, the better.
August 4, 2014
Rated 3 out of 5 by DRGEE Very Noisy
Stayed in a family suite and it was located right across from the Emergency Dept of a Hospital. Heard all the sirens during the night, so not a restful sleep. Also arrived for check in at 1520 with check in being available starting at 1500. Room was not ready and was told it would be a 30 min wait. After checking back in 30, 60, and 80 min we voiced our displeasure about the wait we got a room. I usually do not have an issue with waiting but if you tell me 30 min don't have me wait for 80 min and especially since we were traveling with 2 young kids (3 yr and 18 months). The staff did provide us with 1 free breakfast to make up for it.
August 25, 2014
Rated 5 out of 5 by Donald1 A Perfect Experience
This is the best hotel experience I had during this 9 day trip in Canada.. A very late check-in was treated with understanding and efficiency; the view from my spacious room was beautiful. The Sheraton Club was welcoming and offered breakfast that included cereals, danish, bagels, muffins, fresh fruit, eggs, and in late afternoon offered smoked salmon, pasta, crab cakes, crudities, etc. etc. The food in the dining room was excellent - I like Sheratons and their Club floors but the Sheraton Wall in Vancouver exceeded even my expectations.
September 3, 2014
Rated 3 out of 5 by MarkA1970 Our Stay
Our stay was noting compared to our last stay in August. Started off by the room not being properly cleaned, with shopping wrapers left in the drawers, half drank wine bottle in the fridge. Everytime my wife blow dryed her hair, the power went out in our bathroom and the master bedroom. We told the front desk and it happened everyday of our stay. finally on the Saturday afternoon, we had no hot water for showers( we had a party to go to and could not bath the kids) and the same for Sunday morning. I again informed the front desk and to be honest not much was really done. We really enjoyed our 1st stay in August and were excited about our return. After this stay, I would say that we were fairly dissapointed.
November 7, 2012
Rated 1 out of 5 by SEA60 Great Location, Disappointing Stay and Poor Service
No upgrade provided for SPG status. When questioned I was advised that I had already been upgraded. When I checked I confirmed that I was NOT upgraded and placed in the room category that was booked. Upon further inquiry the staff just shrugged.
Placed in room where drapes were too short for the windows letting in the morning sun and not good for sleeping. Multiple calls to staff and significant inconvenience to me, the solution was to move me to a different room. A big inconvenience...
Arrived at club level lounge for continental breakfast and there was NO FOOD...Staff response was "We have been busy" Tables piled high with dirty dishes. Multiple requests to staff over an hour did no good. Staff response was "What do you want me to do...the kitchen is 15 minutes away" Another inconvenience,,,
Returned from day out of room at 6:15 pm and room was not made up...Staff response was "we are fully booked" Yet another inconvenience,,,,
The list goes on and the staff is either helpless to correct the deficiencies or just doesn't care
Certainly did not receive the level of service that is expected at a 4 star hotel. Although presented with numerous opportunities to correct the problems and turn a bad situation into a good one, the staff's response is that they will give you a nominal number of Starwood points...I would prefer to have the appropriate service levels.
July 3, 2013
Rated 4 out of 5 by Marcus Hotel is like home
I come to Vancouver once a month and as an SPG platinum (lifetime Gold) member and elite member in other programs I have my choice of the many fine hotels in this beautiful city. I typically stay at the Sheraton Wall Centre because it is familiar and comfortable for me.
What's good- Location, location location! It is centrally located to great restaurants, movie theatres, good shopping and you can walk in all directions and find something interesting to see.
Suites are spacious and the club floor lounge is really quite nice with a spectacular view.
Little chocolates left by the cleaning staff are a nice and welcome touch.
What needs improvement- improve the fitness facility by rearranging the weight rooms. Make one room all machines and the other free weights/stretching/yoga for example
Change the toilets in this hotel. Almost every room in which I've stayed had toilets that required two or more flushes to completely empty. For a hotel that prominently asks patrons to reuse towels to conserve water, the toilets are a gigantic waste.
There are no coffee shops in this hotel to grab a coffee/snack/breakfast. Sometimes I want to grab a post-workout meal but do not want to go to the restaurant. This is annoying for a hotel of this size.
Overall, this is a good hotel for both families on vacation and business travellers. There are some blemishes but the good typically outweigh the bad.
September 9, 2014
Rated 1 out of 5 by Ubiquitous One Star is Generous
Where to start? One receptionist on duty entire time I was there. No recognition of Platinum status. No offer to upgrade to "best available". No newspaper. No bottled water provided. Pathetic club lounge didn't even serve alcohol.
I stay at Starwood routinely on four continents. This wasn't my first try at this property. But it was my last.
September 3, 2014
Rated 2 out of 5 by ahboys Deceiving, to say the least
My husband and I decided to splurge on our stay so my little boys could have a view of the water. We had driven many miles to see the water and when I reserved the room, I was assured of ocean views. Our room, albeit very nice and comfortable, had a nice view of downtown Vancouver but we had to lift the kids near the roof in a corner of the room to see the edge of the water. Far from water view. Which we were guaranteed. We were also quoted a specific price for parking and that price was listed in the parkade, Yet somehow our total was significantly more. But the parking attendant couldnt tell us why. The hotel is lovely. The location is handy and the staff were excellent. Room service was great. Ultimately, we were guaranteed something we didn't come close to getting. And it cost us more than we were quoted. Extremely disappointing.
March 24, 2012
Rated 5 out of 5 by REPete Location
A great property for either business or shopping. Friendly willing staff and expectations consistent with the brand.
September 4, 2014
Rated 5 out of 5 by carol452 Excellent staff
I am a frequent guest at the Wall Centre. I like the fact that some of the staff already know and call me by name. This makes me feel like family. Over the years I have gotten to know some of the staff and it is great to see how they are doing and they ask how I am doing.
Central location for going for a walk.
The food on the club floor needs to be improved with more healthy choices for the warm appetizers.
June 25, 2013
Rated 5 out of 5 by Hagunos Walk This Way
I have stayed at the Wall Centre 4 or 5 times. So, obviously, I'd recommend it to others.
For my purposes, the location is great: I can walk (or take a very short skytrain ride) to most of the places I want to see.
Nearby there are pubs of different genres, movie theatres, food stores, restaurants (classy & fast food), and local tourist attractions.
You can walk to the ocean, to Gastown, and open air-concerts.
My room provided a lovely view, the bed was, comfortable, the temperature was right on.
My 4 days were thoroughly enjoyable, made all-the-more-so by pleasant assistance of Elisabeth on the 29th floor.
July 16, 2014
Rated 2 out of 5 by AussiePRDiva Disappointed Return - Lost its Shine
Upon check-in the front desk clerk was confused and had difficulty locating my reservation. After stating there were no king rooms available, she miraculously found one when I provided my Starwood number. After taking about 10 minutes to sort out my reservation and check-in, she advised she was providing me with complimentary access to the Club Floor for the inconvenience. This only served to add insult to injury as when I went up to the Club floor for breakfast, the key she had provided did not provide access and after several attempts I left to go to the restaurant. The room was also tired and based on the rate paid was hugely disappointing.
August 8, 2014
Rated 5 out of 5 by supatight80 Wow....Big changes for the better....
I used to despise this property many moons ago due to frontliners (then) being so snooty and unprofessional. But wow, I guess after many years not coming back here, things have changed for the better.
Very friendly check-in front desks. Entertaining, accomodating and just a pleasant check-in experience. Even when I was on a BRG rate, they upgraded me to a 1 bedroom suite right beside the club lounge without me asking for one!
Better selections of food as well so I am quite impressed with the complete turnaround from my previous experiences here to an amazing 2 night stay!
Great job to management new core values that service with a SMILE goes a long, long way for customer satisfaction and loyalty.
February 23, 2014
Rated 3 out of 5 by msd73 Poorly maintained property
Although I received a complimentary Platinum upgrade, it was only after I was put in a tiny room that didn't even fit my suitcase past the front entrance. In my second room, the air conditioner didn't work. I called three times -- once on each day -- to request that it be repaired. Each time, I was assured that it was fixed. However, the thermostat was set to 17 degrees Celsius, yet the temperature of the room was 28 degrees Celsius. I was there during a heatwave in Vancouver on the 31st floor. Barely slept as a result of the poorly maintained room.
The club lounge is convenient but very bare bones. Breakfast is very simple. There isn't often enough seating in the lounge during breakfast, so plan to have to take the food back to your room -- of if you get a table, plan to have to clean it yourself.
August 6, 2012
Rated 5 out of 5 by vernon101 Amazing stay
Can't beat the location and the hotel itself is fantastic - we were in the North Tower and the rooms were comfortable, clean and modern. A bit tough to get extra towels and things but overall just a fantastic stay.
August 5, 2014
Rated 5 out of 5 by davidla great location great hotel
really had a great time here.....the location was perfect, and the room was great.
August 5, 2014
Rated 5 out of 5 by Ronchie53 This hotel makes sure its customers are taken care of properly
The Vancouver Sheraton Wall Center is an exceptional downtown hotel. I have had the pleasure of staying here before to attend another conference. I can honestly say that on both occasions I felt comfortable and safe. The rooms are very nice, comfortable and have very good amenities. Its location makes access to any part of the downtown area easy to get to as well as Granville Island which is a short walk to the piers where you catch a small ferry for the very picturesque brief ride to the island. Both towers of the hotel offer great views of the city and the mountains, The staff are very professional and ready to help to make sure the client is happy. I highly recommend this hotel to anyone looking for a safe and comfy stay in Vancouver.
July 17, 2014