Rated 5 out of 5 by Drgeog Very nice hotel with great staff
The hotel and staff were great. I unfortunately forgot to cash in my going green card for 500 points when I checked out. I am hoping the hotel can apply the 500 points to my account tomorrow.
May 26, 2015
Rated 5 out of 5 by Goofy A SURPRISE COMES HOME FROM UK!
As always this upgraded already lovely facility is my home away from home. But it becomes extra special when HOTEL STAFF can keep a secret ! And behold there appears surprise!! at my door on Sunday May 3, my beautiful daughter "itsourlondonlife" home for "BOOT CAMP TRAINING" at an awesome company KIT AND ACE! Thanks staff for an amazing lovely stay, rest, comfort, understanding, delicious food, and gorgeous sunshine beaming through windows.... room with a view!! Truly THEE BEST HOTEL IN VANCOUVER even when still recuperating.
May 8, 2015
Rated 3 out of 5 by SARAHPATTERS Nice hotel, service needs improvement
My fiancé and I stayed here for 4 nights for the Vancouver marathon, we had high hopes because my fiancé had stayed here in the past and said it was nice, we had a less than optimal experience though. The rooms are nice and have been recently remodeled. Bed was comfortable and there was very little noise from outside. Even though the room had been remodeled, the cold water handle on the sink kept falling off, it was also very hard to adjust the hot/cold water on the shower. The second day we were there a staff member accidentally delivered something to our room that was intended for another room which was slightly awkward. We also asked for some coffee packets at the front desk and were told they'd have some sent to our room, but they never showed up. We opted out of housekeeping for two days, which was a mistake because getting housekeeping on the fourth day was a challenge. We had left very early for the marathon on the fourth day. I got back to the room at about 9:30am. The housekeeper was at the room next door and said she skipped our room because it looked dark and she thought we were still asleep, she asked when she should come back and I said I'd be leaving again around 10:30. I left again around that time and was gone for 2-3 hours. When we got back the room still hadn't been cleaned (at which point we called the desk for clean towels, and they showed up within 5 mins, so that was nice). She showed up again while I was in the shower, my fiancé said we'd leave again at 3 so she could come back. We left and were gone until about 4:30. Still no clean room when we got back so I had to call the front desk and ask for someone to come do our room, we were exhausted by this time and just wanted to lounge around the room. An hour and a half later it was finally done. Ordinarily I would have given up, but since we declined for two days, our garbage needed to be emptied, etc.. So, all in all a nice hotel, but a cascade of mishaps that we've never experienced at a hotel, kind of left us frustrated.
May 4, 2015
Rated 2 out of 5 by MotoDC Was once a jewel, now needs work
I have stayed a few times at this hotel in the past, and enjoyed my stays. Although the location is good, the hotel has become very tired and is in sore need of a renovation.
The front desk staff were great, as usual, the bell staff have never been overly friendly in my experience, and in this case they simply weren't around (on two occasions).
As for the rooms, they are very tired and dated. The toilet in my room had wadded up toilet paper in it when I checked in. Not a huge deal, as mistakes happen, however while trying to flush, I discovered the cause. I called front desk to have the toilet fixed while I went out. The result was the toilet paper gone, but the toilet didn't flush any better (threatening to overflow each time and not really performing it's job).
I'm sorry to see the hotel in the state that it is, and I think it can improve, but it does have a ways to go.
The bell staff absence/attitude and lack of toilet fix pushed this stay into an undesirable one. Small things, maybe, but when you travel a lot, feeling at home as much as possible is important.
In the mean time I'll be seeking other SPG properties in the city to stay at.
April 23, 2015
Rated 5 out of 5 by Goofy IN SICKNESS & HEALTH & EVERYTHING ELSE
Travellers!! Take note this facility is beautiful in everyway, even in the midst of renos, new & improved changes, the staff go out of their way to accommodate and understand your needs even when you may be ill or just not quite yourself. Favorite spot is soaking up the gorgeous Vanc sunshine in the spacious lovely club lounge hosted by friendly staff. Food is excellent, beds are to die for especially when ill and tired. Couldn't ask for a nicer place to stay. Always my #! favorite! And you never know who you may run into when you come! Always fun surprises and unexpected random meets!
April 17, 2015
Rated 4 out of 5 by Dave526 Nice hotel, some unexpected let-downs
Very decent room, clean and mostly quiet, other than the nearby Emergency room. A little disappointed though for two reasons:
1) Following logical signage for parking for "Hotel Guests" leads to North Tower and no available parking, and failed to clarify that our room was in the South Tower, resulting in a long hike between buildings with the bags.
2) The "green" option (don't replace towels etc) gets a voucher each day but with strings:
a) having to hunt down in-room coffee refills, and
b) being compelled to eat in the hotel, where very lacking service around a single plate of full breakfast, comprised of egg, toast, bacon, potatoes & 4 pieces of fruit for $23, frankly left me feeling robbed of both a full stomach and $23.
April 13, 2015
Rated 5 out of 5 by ronlan Always a pleasure
There's not much that separates one good hotel from another. Beds, furniture, and cleanliness are all pretty much the same. But the people at the hotel is what can make a good hotel great. The Sheraton Vancouver Wall Centre has an exceptional level of service that is met, and exceeded every single visit. It's why I keep coming back.
Special kudos to Nancy at the check-in desk at the north tower. Always pleasant to deal with and just goes that extra level. I had a question upon my check-in that she couldn't address right away but 3 minutes after I got to my room she called with the information I required. It's really appreciated and she does a phenomenal job.
March 5, 2015
Rated 4 out of 5 by LaCarole Well located
Overall stay was good. Great staff.
No mirror in my room (seriously?) other than a standard one in the washroom. People likes to see how they look before leaving the room (room 912).
Ordered soup and salad at night ($45 is over priced, not even a bread roll).
Meeting room in ballroom had no connectivity for Wi-Fi, That was not cool. I struggled to get my emails during the 2 day conference.
February 26, 2015
Rated 1 out of 5 by anon44 Not up to expected standards
Two elevators were under repair for at least the four days I was there, so average wait time was 15 minutes (waited 20 min once).
The nearest ice machines, above and below my floor were broken, for at least the four days I was there.
Room was serviced no earlier than 4 pm each day.
Fridge, coffee maker, etc was inside the closet.
February 23, 2015
Rated 5 out of 5 by Goofy TAKE YOUR CHOICE!
I have stayed at this lovely facility for many years. And just one time there happens to be a broken elevator. Broken elevators happen right?? Normal?? So it takes a little longer to get to where you wanna go, you meet some great people while waiting, you make some new friends, you help people get to where they need to be. Then you look outside, and enjoy beautiful greenery, watching beautiful flower gardens coming to life (IN FEB!) smile, you say Thank you God for this beautiful view, for the sunshine, for awesome staff here who cannot fix a broken elevator and are in the same boat as the rest of us but still being courteous and pleasant. I enjoy the delicious food and am just plain thankful for a beautiful place I call my second home my happy place while I recover and get well. So take your choice, in the big scheme of things a broken elevator is a very small price to pay for a beautiful stay at the Sheraton in early Feb Spring:) I dare you to try it!!
February 20, 2015
Rated 4 out of 5 by DINGA65 Great Experience
This is the third time in two years that I have stayed at this hotel. My priorities are comfort, location and good service. The Sheraton Wall Centre meets them all for me.
February 15, 2015
Rated 5 out of 5 by Goofy Life + Death, Rain or Shine With Family
There is no better place to be than this lovely comfy homey hotel located in the heart of downtown Vancouver with my choice of 2 churches to attend when the death of a loved one hits suddenly, rain pours down before the gorgeous sun appears to let me know that all will be well. A family girls getaway even in the rain can be a charming experience inside this lovely hotel with special staff:) The hot tubs in fitness centre and lovely mellow pianist in Bar 1 Romero was a welcome bonus to my stay. Not to forget the famous Sheraton Risotto Balls + dark chocolates made my stay wonderful and comforting caring + fun staff!
January 27, 2015
Rated 5 out of 5 by 1wooferguy Great stay in a Junior Suite on 21st floor
We thought the hotel was very nice. Bed was comfortable, room was spacious, very clean, modern, great view, nice feel to it. The parking was $30 a day but if you park at Pacific Center 6 blocks away it's about $15. There are a couple of towers so you may have to walk a bit from the main lobby. It's a great location, close to Robson Street.
January 13, 2015
Rated 5 out of 5 by tlurlay Great place to stay in Vancouver!
Our family of 6 stayed at the Sheraton Vancouver Wall Centre recently while my husband was attending a conference. Our room had an interesting layout with a long hallway, two double beds in the main area, a full bath, and then a separate king room. There were big windows with stunning city views on two sides in each room. We hardly ever closed the drapes, the cityscape was so beautiful! We had free wifi for up to 4 devices in our room and were able to add and remove devices depending on who was "home" at the time.
The hotel had a great gym, a swimming pool, 2 hot tubs, and 2 saunas. The directions to the gym/pool area were a bit confusing at first but once we knew the way it was simple.
Everyone on staff was very friendly and helpful during our stay. It was nice that they had umbrellas to borrow as we had neglected to pack any.
We were very close to all the shops on Robson and had fun finding our way around the area. We enjoyed burgers at the iconic Famous Warehouse on Granville, macarons at Faubourg on Hornby, and the scones at Cobb's Bread on Davies Street had us coming back for more three mornings in a row! Everything within a short walk from the hotel.
The only downsides were the lack of seating in our room, we had to pile on the beds to hang together as a family; the toilet took a lot of water to flush, definitely not low flow; and we had a little trouble getting dinner delivered, not sure what the hold up was, we finally ran into the guy in the lobby but these were very minor issues.
All in all this was one of our best trips to Vancouver and this hotel played a large part in our enjoyment! We'll definitely go back!
January 5, 2015
Rated 5 out of 5 by KCMission This hotel was so comfortable and fun to stay at.
The staff were so friendly and helpful and made our stay enjoyable. The pool and Jacuzzi were clean and a welcome feature. The location was excellent and so close to transit. Would definitely stay here again!
January 4, 2015
Rated 5 out of 5 by W8873 As always...
The staff of this property are very open and friendly, yet stay professional at the same time. The hotel is well maintained. My room was clean and very comfortable. My SPG member level was identified, and I was awarded the benefits accordingly. Always stay at this property when in town.
December 9, 2014
Rated 4 out of 5 by MSO9922 Clean, comfortable, quiet
A quick, one night trip to Vancouver. The hotel was clean, comfortable, quiet and the staff was very friendly & attentive. Room service was quicker than promised.
December 8, 2014
Rated 5 out of 5 by Goofy BEAUTY AT THE SHERATON
If you want to experience the glitter, the lights, the simplicity of beautifully decorated trees &&&&&& the lovely care and service of staff, then just take your chance and enjoy 1 or 2 or even 4 nights at this lovely hotel. A must experience especially at the Christmas season, where you will be served with smiling friendly staff and attention to all your needs. Great venue for Christmas parties shopping getaway or just capturing the beautiful sights and lights in downtown Vancouver> PSSSSSS The Sheraton Risotto Balls are THEE BEST in the city!! A must try!!
December 8, 2014
Rated 5 out of 5 by PeterJGC Grey Cup Weekend
From check-in to check-out, the staff were there to help in any way they could. I received a room that was far more than I required so I contacted the front desk and asked if they had anything a little more conducive to what I required, in the hopes that someone needing additional space would be able to have availability. I requested a late check-out and it wasn't an issue. If you stay for just one night, I recommend room 2461.
December 1, 2014
Rated 5 out of 5 by Patty1965 Good location
The hotel was in a good location, close to location attractions, restaurants and transit.
December 1, 2014
Rated 5 out of 5 by Goofy MORE THAN I COULD IMAGINE
It was a weekend to remember with my special friend from Ontario, and I will always remember the special kindness of the wonderful staff at this hotel. It is my home way from home and I am blessed by the service and unexpected pampering that we received this weekend! The beds and duvets are thee best in the city! Club Lounge food is wonderful!
December 1, 2014
Rated 4 out of 5 by Marcus Home away from home
This truly is my home away from home as this is my hotel of choice during my frequent visits to Vancouver. What I like about this hotel is the consistency of quality and service. It's always above average so I know what I'm getting. The rooms are not amazing, but they are not terrible either. They are all consistently above average.
The hotel is located centrally downtown so it is walking distance to a lot of great restaurants and coffee houses. My chief complaint with this hotel is that there isn't a coffee house in the hotel that I can get a quick muffin and coffee.
Parking is also an issue as navigating the labyrinth maze underground to find an impossibly small spot for a large car can be challenging.
Other than that, this hotel consistently gives the best value (price/quality) within the downtown core. High room views can give a nice view of downtown and the hotel is reasonably quiet.
November 28, 2014
Rated 5 out of 5 by Pjmm23 Good Conference venue
The Sheraton Wall Centre was a very well appointed venue for a recent conference. The rooms are spacious, views are excellent and the beds very comfy. I would suggest they could upgrade the bath towels to ones that are larger and thicker. Access to the health club and pool is down a weird back staircase so that could also be improved.
November 28, 2014
Rated 4 out of 5 by JM14 Vancouver business trip
On a recent Vancouver business trip I stayed at the Sheraton Vancouver Wall Centre. All meetings were held on site and the breakfasts and lunches and snacks were extremely well presented and the food was delicious and healthy. The boardroom had lots of windows and was well lit .
November 24, 2014
Rated 4 out of 5 by DMP512 Always a great place to stay
Great service, staff and accommodations. Quality dinner food available in the restaurant, however it is a bit overpriced. Te breakfast buffet is priced at $32.00 and only included the basics of what you would usually find, nothing special.
November 22, 2014
Rated 5 out of 5 by tc24 Suite is new and clean, service is top notch
The lady who helped me check in to my suite was very friendly and offered me late checkout because she thought I would need some rest after checking in late. Opening the door, I found a well maintained and very tidy suite.
November 21, 2014
Rated 4 out of 5 by Brent64 Good hotel, great location
We had a good experience staying at the Sheraton Wall Centre for pleasure. The rooms were good-comfortable bed, good view-south tower, washroom was nice and clean. Couch in living room is getting worn down, sinking in the middle, fridge was not working but call service desk and serviceman came up quickly to fix and got new remote because it wasn't working. Staff is courteous and helpful when asked, from doormen, front desk and servers in Club lounge. Location of the hotel is great, lots to see and do on Burrard, close to Robson, Granville st. Fairly close to skytrain, very easy to get around on a budget. I would certainly stay here again.
November 18, 2014
Rated 4 out of 5 by SSS11 Nice Starwood recognition
Leah at check-in was fantastic. Thank you for north tower!
November 16, 2014
Rated 2 out of 5 by DKUSTRA62 Great location
The hotel was great ,it is located in Downtown Vancouver ,under staffed as it took almost 15min to checkout(one staff member woking at 11am) and the girl who did it was rude, other then that nice place
November 11, 2014
Rated 4 out of 5 by roberto2120 friendly staff
This hotel is well located for downtown Vancouver. Its best feature is the friendly and helpful desk, bell, and concierge staff. The downside is the electronic connections in the room - vey outdated!
November 9, 2014