Sheraton Suites Key West

  • 2001 South Roosevelt Boulevard
  • Key West,
  • Florida
  • 33040
  • Estados Unidos
  • Mapa

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Política sobre los Requisitos de Edad

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Rated 4.2 out of 5 by 469 reviewers.
Rated 5 out of 5 by Key West The staff was friendly and professional. The room was extremely comfortable and the amenities were exceptional. The free shuttle was a great selling point. It made getting to downtown Key West simple and enjoyable. September 2, 2014
Rated 5 out of 5 by First time visit to the Sheraton My first to Key West and staying at this hotel. It was great. Ideally enjoyed sitting outdoors at the bar overlooking the pool. Wished the bar and pool stayed open later though. Despite that it was an enjoyable stay. August 3, 2014
Rated 5 out of 5 by short stay w/ family The Key West Sheraton is an excellent place to stay. We enjoyed the facilities, services, complementary downtown shuttle. There is just one thing which should be fixed - we had an appartment at the back side (2nd floor) of the building complex where the air condition -even if switched off- (probably coming from the central air condition system somewhere in the building) has produced a permanent background noise which made sleeping a challenge. We've been compensated by reducing the overall amount due. When staying there I recommend to explicitly ask for a quiet room. Again - this was the only (but important) disappointing thing there ... August 17, 2014
Rated 5 out of 5 by sheraton suites Key west a good resort which has steadily improved and is hard to beat, clean, large suites, excellent pool and restaurant August 15, 2014
Rated 5 out of 5 by Quality Stay, Great Location Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed. January 26, 2012
Rated 4 out of 5 by Good place to stay on Key West Room was clean, location was good (beach directly across the street), free shuttle to / from historic district (best method to use is book time in morning for the evening). Room was not ready at 7:30 pm check in (even though reservation was confirmed) - check in was on a Tuesday (which should not be a high check in day) Breakfast (made to order omlettes) was fair at best - would not recommend eating at hotel as prices were high and food was not good. Pool / bar area were very nice - great hot tub (slightly secluded by pool) February 26, 2012
Rated 5 out of 5 by Wonderful Stay Being in Key West, we didn't really stay much at the hotel, however, when we were there, the room was great. The showers were clean, bed was incredibly comfortable, the hotel itself was very Key West. The colors, the vibe were incredibly relaxing. Its away from the hustle and bustle of Duval Street, this place is definetly a place I'll be returning to. Staff was friendly, concierge was great in helping us plan our weekend. They offer shuttle service to the downtown area or to rent scooters, and taxis are literally a minute away ready to go. Overall it was great. I really enjoyed this hotel. February 11, 2012
Rated 2 out of 5 by Room Cleaning Our room bed sheet were changed with spots like blood , we realized it late at night and took them off and put them on the floor for the maid to change it the following day. The following day we called 3 times to get our room clean and inclutiting our last call round 8pm before going to dinned. We got back in our room round 02AM and our room was no clean with the bed sheet seating in the floor were we left them two days ago. Front desk agent Manyma (not sure of the speaking) was very rude she should not be in customers services. no smile, no thank you, no welcome. she was just looking how to make my stay miserable . August 14, 2014
Rated 5 out of 5 by Gorgeous Hotel Hotel was amazing. Pool was nice. Beach was gorgeous. Shuttle service didn't always follow the schedule. However, it was convenient to get to downtown. The concierge service was very unhelpful. Most times, they were not at the desk or not answering the phones. They were not helpful with any request made of them. They were not knowledgable about the surrounding area and activities. August 5, 2014
Rated 5 out of 5 by Comfortable and good shuttle into Key West They are continuing to maintain with fresh paint. I also observed the grounds crew trimming trees. The common area was always clean and well maintained. August 8, 2014
Rated 2 out of 5 by Not a resort. Dont recommend. No recognition of spg Platinum. Got a "courtyard view" room which was basically a tree in front of the window on a low floor. Did not have a bottle opener to loan to us, also you had to go upto the front desk if you needed something like toothpaste. Arent resorts supposed to be full service? Rooms were old and looked worn. Not a resort feel. Would not recommend to anyone. December 21, 2011
Rated 5 out of 5 by Nice hotel Nice hotel in a good place. Hotel is located not far from Downtown, has it's own parking and free shuttle to Key West Downtown. It is very convenient to left you car on the hotel parking and use shuttle to reach center of city. Hotel has private pool and beach nearby. A lot of grass are in the sea actually but you can do snorkeling for instance. Breakfasts are good and tasty. On the next my visit to Key West I will definitely stay here again. August 23, 2014
Rated 5 out of 5 by Nice family hotel Hotel exceeded my expectations. Restaurant was ok but needs some some attention to detail. Waiter at dinner time was excellent, but my chicken was under cook and during breakfast our table was taken by someone else, hostess did not rush a table, no apology, table was not set with silverware or placemats.Smoothies, Popsicles at the pool were great. shuttle service was very convenient. August 23, 2014
Rated 5 out of 5 by Great place to stay Hotel was very nice and the staff was outstanding. Great pool and right across the street from the beach. Shuttles were great for getting down to Duval Street. Highly recommend this hotel and will definitely stay here on our next visit. August 24, 2014
Rated 5 out of 5 by Great stay! We had a great stay for 5 nights. Concierge Max booked several great outings for us which we really enjoyed. Breakfast buffet was good as were the accommodations. Beach is a bit inconvenient to get to and the pool is on the small side. We enjoyed poolside yoga in the morning and we felt the shuttle service was invaluable. Sometimes more passengers than seats available but the drivers were good about having additional vans go to Duval street if needed. Drivers had great suggestions about restaurants, attractions and were very friendly. I would recommend this hotel and would stay again if I return to Key West. July 13, 2014
Rated 5 out of 5 by This was a great stay The king suite had lots of towels, one robe. and even an umbrella. The front desk was very helpful. Breakfast service was very nice. I was disappointed to see the hotel van and mini bus parked in the handicapped parking, on of them sideways. This is a poor example, if sheraton vehicle can park in disabled parking why not park there too. August 22, 2014
Rated 3 out of 5 by Staff needs proper training Room was not ready at guaranteed time. Staff didn't seem concerned. Front desk staff could not answer simple questions. On Tuesday, during rainstorm, I slipped and fell on wet rug on the covered walkway, I reported the incident to the staff and they acted as if it didn't matter. I wasn't even asked if I had gotten hurt. I asked to speak to the general manager and he only spoke to the clerk and whispered something in his ear. I asked that this incident be reported but I'm sure it was not done. The staff is horrible and should be given sensitivity training by Human Resource. This was my 2nd trip to this hotel but I will never stay there again. June 22, 2012
Rated 5 out of 5 by hotel great place to stay. good service all around . did not like the beach, but loved the hotel and staff, August 23, 2014
Rated 5 out of 5 by Perfect Key West Location The Sheraton Key West was the perfection location for a relaxing and spacious resort. The suites are amazing and comfortable. The staff was very attentive, the food was outstanding, and the pool was perfect. Being directly across the street from the beach made it a perfect choice. A short drive to shopping and Duvall Street made it very easy to enjoy our visit to Key West. Loved it and will return often. March 17, 2012
Rated 5 out of 5 by Happy with hotel! First time to Key West and wasn't sure of a suite, but wanted balcony with ocean view. We were pleasantly surprised how beautiful the room was (like a small apartment) and the comfortable bed! When we checked in there were these awesome cookies (macademia nut & white chocolate....very nice!). However, I was disappointed there was soda with lime and not cold water. The public beach across the street was convenient and nice to walk on; but, there was too much seaweed that smelled (not sure why it was not cleaned up), so we went into the pool instead, which was great!! July 14, 2014
Rated 2 out of 5 by Needs Improvement The staff was very courteous and helpful. The rooms were attractive and nicely appointed. However,our room had the worst box spring and mattress I have ever slept on anywhere. It must have been really old. It was like a trampoline which bounced anytime someone moved or sat on it. It needed to be replaced or was of a very poor quality. I got a very painful back ache from it. The rooms need to be better maintained. Our frig didn't work and needed to be replaced. The wet bar sink had a leaky faucet and the shower control was loose in the wall and had no "stop" to indicate where to stop turning so it shut off the water completely. The swimming pool looked unsanitary. The water was very cloudy and there was stuff in it that floated by. You could barely see the black stripe on the bottom. My husband wouldn't go in it. He is a Certified Pool Operator and said that it looked like the filtration system was not working properly and that it needed to be backwashed. We have stayed at many hotels in this hotel group and have been to Key West several times and looked forward to staying somewhere new and chose this hotel. I don't know if we would ever return to the hotel because of the mattress and apparent poor maintenance of the facilities. August 21, 2014
Rated 5 out of 5 by A great experience! we just returned from an 8 day stay here and had a most enjoyable time. The staff of all areas were most helpful and eager to meet any of our needs. We are eagerly awaiting a return stay at this "First Class Resort". Thank you to all!! See you soon! February 24, 2012
Rated 5 out of 5 by Liked It A Lot We enjoyed our stay at this hotel immensely. The staff was friendly, courteous and eager to accomodate. Steven in the Coral Crab Cafe served us breakfast and dinner and did a great job. the shuttle drivers were cordial and helpful in recommending places to go. The housekeeping staff did a thorough job cleaning the room and did so quietly. The front desk staff was very pleasant, gracious and informative. We would absolutely stay at this hotel next time we are in Key West!! January 1, 2012
Rated 4 out of 5 by adequate hotel - not in old town This hotel is not near old town but the location is right across the street from Smathers beach. I rented a bike at the hotel (mopeds were also available). The bike ride to old town took 20 minutes. The shuttle took 15 minutes but was free. The concierge, Allyson, was excellent. She doesn't work there full time but she was fabulous. The room was adequate. The bedroom and dressing room were nicer than the living room/kitchen but overall the suite was fine. December 21, 2011
Rated 3 out of 5 by This Hotel was a disappointment I've stayed at this property before and thoroughly enjoyed the visit. This trip was different. The room was in the far back of the hotel on the 2nd floor (212). There was construction going on which started early in the morning. The stairway smelled like Duval Street after a rough night. The shower did not drain properly and became a wading pool and we could hear the person upstairs every time they used the bathroom. (which was 3 times between 1:30 and 2:30 am) All this for the not too low price of $392.62 for one night. I understand it's Spring break but as a Starwood member I was extremely disappointed and do not plan to stay at this property again. The hotel staff was nice, that's about it. March 22, 2014
Rated 5 out of 5 by Overall perfect vacation We have never been as pleased with everything as much as we were here! The staff was great the hotel was great and very clean. We were treated like family and were remembered when we came through the lobby. Key West in general is just a great vacation and the Sheraton has the best location. The shuttle service is a great plus, and yes Mr. Ed is a sweetie. Make your next vacation at the Sheraton in Key West. You won't be dissapointed! April 28, 2012
Rated 5 out of 5 by Spacious and great service Huge and comfortable rooms, lovely pool with live music, ideal location near airport, super-helpful staff, and good recognition of SPG Gold status. Highly recommend. July 22, 2014
Rated 5 out of 5 by Beautiful and Convenient to Everything Our suite was absolutely wonderful. We did not know about the shuttle service at first but caught on quickly . Great service . The staff was wonderful. The whole property was so very clean and we felt so safe. OverAll this facility was A1A....Thanks for making our first trip to Key West so enjoyable. March 10, 2012
Rated 5 out of 5 by Excellent Hotel Great service, hotel staff is courteous and friendly, especially John at the front desk. Clean comfortable rooms. Good food at the Sheraton Coral Cafe. Beach aross the street. Free shuttle service to and from downtown Key West. I highly recommend this hotel. January 18, 2012
Rated 5 out of 5 by great newly renovated rooms Rooms were great, staff was great, pool was good. Location is a bit out of downtown but fine if you have a car. Only slight beef was as platinum members we ended up with one of the few rooms without a balcony, but other than that everything was great. May 20, 2012
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