Rated 3 out of 5 by biscuit111 nice hotel - but, water pressure is awful
Beautiful hotel, lovely room and beds. But they use glasses instead of wrapped plastic cups which 60 min did an episode on stating maids do NOT bring glasses down to kitchen for proper washing. So how are they being cleaned? also, the water pressure in the shower is terrible...my friends and family in other rooms stated the same problem. Takes forever to get your hair wet.
August 23, 2014
Rated 5 out of 5 by DaveTV Two-night stay
Hadn't stayed at the property since 2005. Was very comfortable and very clean. Able to set room climate easily and correctly. All staff -- including housekeeping -- we came in contact with was very friendly.
August 25, 2014
Rated 5 out of 5 by SUalumni87 Perfect
This property is staffed and managed by outstanding individuals that consistently over deliver. The staff always has a smile, a hello by name, are thoughtful and incredibly helpful with any and all of a guests needs.
Thanks for another great stay @ the SU Sheraton.
August 22, 2014
Rated 5 out of 5 by luvtovisitsu syracuse drop off
great location to college
August 24, 2014
Rated 5 out of 5 by ThunderHeart Home Away From Home
Beginning with check-in, the Sheraton Syracuse was a wonderful experience. All staff members were friendly and professional, especially Josh and Janet from the front desk. The room was pristine and well appointed and extremely comfortable. I heard no outside noise, and no sounds from the hallway or adjoining rooms. The reception for SPG members was awesome, with several selections of hot and cold appetizers, soft drinks, wines, and spirits. Check out was a breeze. The front desk had my cab waiting for me at the appointed time. This is a first class, very well run hotel. I can't say enough good things about the Sheraton Syracuse. Staying there was a wonderful experience.
August 30, 2014
Rated 5 out of 5 by RHB1 Exceeded expectations
While dropping our freshmen student off this property was not only convenient but the rooms, the amenities and in particular the staff were outstanding and attended to all our needs.
August 19, 2014
Rated 4 out of 5 by Deano29 This hotel should have better parking
The parking structure was one of the hardest to get in/out of and the amount of space to park was minimal.
September 16, 2014
Rated 5 out of 5 by Philr65 Best Hotel in Syracuse!
The staff, room and location are the best! Everyone is so nice at the hotel. The food is outstanding and the location cannot be beat.
August 16, 2014
Rated 5 out of 5 by Biker1 Excellent visit
Very friendly to motorcycles and bikers.
September 4, 2014
Rated 4 out of 5 by reilly syracuse
Rooms clean,nicely furnished.
Easy access from freeway.
Parking extra but affordable.
Did not dine here.
September 2, 2014
Rated 4 out of 5 by bigddawg Pretty good hotel
I stop here twice a year. Its above average
August 31, 2014
Rated 5 out of 5 by Buffalo83 pleasantly surprised
Upgraded to exec floor as a plat. Good view of the SU campus, very picturesque from the 9th floor. Took breakfast in the lounge. Both the evening and breakfast spreads were impressive for a domestic sheraton (wide amount of snacks, veggies, couple of hot dishes at night, full continental breakfast w/ eggs in the AM); nice lounge setting, helpful attendant.
Room was modern enough. Hotel met my expectations for an older sheraton.
Thing that annoys me is the $13 to park overnight. They have ample parking, so it felt like a money grab. Especially since other hotels in Syr don't charge parking (and since they don't, this won't get reimbursed from my company).
I'd likely stay again, tho maybe not for a longer stay (since again, the parking is out of pocket)
March 31, 2012
Rated 5 out of 5 by DancerMom Syracuse
This hotel embodies the spirit of Syracuse University everywhere. It feels exciting to be on campus and when there's a big game, everyone in the hotel feels it. The rooms are very comfortable and it's so conveniently located to campus and eating establishments on Marshall street. One of the best fitness rooms in my many travels. I appreciate the staff friendliness, especially the housekeepers on the floors who are much friendlier than other hotels. They add to the sense of community.
March 4, 2013
Rated 5 out of 5 by Drjudge1 Extremely Responsive and Accommodating!
As a visiting online professor with several classes ongoing, I needed scanning and multiple laptop accommodations. Some within my room and other services such as scanning to complete granting incompletes provided by business services at the front desk. This organization could not have been more responsive and professional in meeting my requests and I would not hesitate returning to this site. The entire staff was friendly and professional at all times!
September 15, 2012
Rated 4 out of 5 by RShap The staff are very friendly and helpful
Great location for visiting Syracuse Univ. The staff are very friendly and helpful!
August 25, 2014
Rated 5 out of 5 by rayb At last someone gets it right.....
Every single staffer we met was pleasant and accomodating, the food (dinner and breakfast) was excellent and the room was large and comfortable.....how often have you booked a double room only to find that it only had one chair so one of you had to sit on he bed? Wonder of wonders, not here...two comfy chairs with foot stools.
Find a reason to stay here so you have a standard by which to judge others!
March 6, 2013
Rated 4 out of 5 by beachbumra Nice hotel,
My wife an I wanted to getaway for the weekend and see the fooliage in upstate NY. Spent the night at this Sheraton, is a nice location if you wanted to walk around the campus. The hotel itself was nice and clean. Really upset with the size of the pool though! It looked a lot bigger then it really was but its okay.
Club lounge was nice and staff very friendly
September 30, 2013
Rated 5 out of 5 by JB3233 First time stay
I was pleasantly surprised by the comfort of the bed and the pillows and by the fact that there were blankets on the bed that kept me warm. The room was spacious and clean and given that this was located on a college campus it was surprisingly quiet. I would absolutely stay there again and would stay at the hotel line again after this fantastic experience!
September 24, 2012
Rated 5 out of 5 by Allen Great Experience
This hotel staff showed us excellent service. I was there for a conference and arrived a night early. My wife and I went into the lounge for dinner and received outstanding service from Deb. She far exceeded our expectations. We were very impressed but the customer service we received from the entire staff. We would definitely stay at this hotel again.
February 6, 2013
Rated 5 out of 5 by mlb8454 Welcoming & Comfortable
Because our daughter is a student at SU we travel to the Syracuse area several times a year. Because of it's location, the Sheraton Syracuse cannot be beat. Include the warm & friendly staff and the very comfortable & clean rooms, it's our number 1 choice when staying over in Syracuse!
September 26, 2012
Rated 5 out of 5 by Bacchus Wow Great Property
Jason the Front Desk Manager really went all out! He was vary helpful and made us feel at home. The property is spotless and Jason's great attitude ran thru all the employee's. This hotel has the best location and is just down right homey and comfortable....great beds!
November 25, 2013
Rated 4 out of 5 by syracusemom18 Great location
We loved staying here on the beautiful Syracuse campus. The restaurant and bar were convenient, the rooms very comfortable and clean.
August 19, 2014
Rated 3 out of 5 by PN1234 Unimpressed
The hotel was clean, but the housekeeping staff neglected our room. The Do Not Disturb sign was NOT on display yet the staff came by leisurely at 3:30pm one day and didn't even show at all another day to tidy the room. I had to ask for extra toiletries to accommodate the TWO people booked in the room. The food in the restaurant was run-of-the-mill and expensive for what you were getting. Room service (we had it twice) forgot part of our order the first time and had to return with it. By the deliverers own admission, the hotel was empty (not busy) that night and that food omission should not have happened. The front desk was staffed with lovely young people. That was the only plus.
July 5, 2014
Rated 4 out of 5 by John59 We are returning guests to this hotel
We are returning guests to this hotel. On this particular visit, we arrived late and left early. We did not have much of an opportunity to utilize the facilities.
August 18, 2014
Rated 5 out of 5 by MrsDi Almost perfect
Everything was lovely and comfortable and convenient. The only problem was the final checkout confusion. My client was paying for my stay and I'd given my credit card ONLY to cover anything my client's credit card was not covering. Someone got confused and charged everything to my credit card. Even though I notified them of the mistake the day after I checked out, it took a week before the correction was made.
August 10, 2014
Rated 4 out of 5 by epsfox Location, location, location
You can't beat this hotel if you're going to be visiting the campus of Syracuse University. While it's not the fanciest hotel you'll ever stay in, it is the most conveniently located. A block and a half to the Admissions Office; across the street from the Schein Student Center/SU Bookstore; and a half a block from the small street with ultra-casual restaurants like The Varsity and Funk-N-Waffles. Note that the hotel offers a shuttle service to and from the airport, which was awesome! (a 10 minute ride). The driver was even kind enough to drop me at the Carrier Dome fort the SU Basketball game since I was usure as to the best way to get there.
November 11, 2013
Rated 5 out of 5 by Ollie717 Great Experienceat Sheraton @ Syracuse
We had a great experience at the on campus Syracuse location. The food, accomodations and helpful staff were wonderful to deal with. We will stay again in the future.
September 18, 2012
Rated 5 out of 5 by SusanLynne97 Service and Comfort Outstanding
Each summer for 16 years I have returned to this hotel and it keeps getting better. The staff is outstanding and I notice that many have worked there several years, so that says a lot.
The beds are so comfortable. Plus, it is very convenient to Syracuse University.
I highly recommend this hotel.
August 14, 2014
Rated 2 out of 5 by Jared7777 Problem with the air in this hotel
When you walk into the lobby, the stench of fake flowers is overwhelming to the point where it is nauseating.
When I entered my room at the end of the day, it was 85 degrees outside and over 70 in my room. I spoke with someone who was in charge to ask why the air conditioning was not on in my room. They responded, it was 72 in my room and programmed for 68 - not too far off. I asked how I can put the air on and they said it was required for them to turn it on. I slept awful.
August 3, 2014
Rated 3 out of 5 by Maryb54 Great staff
The first night, I stayed the thermostat was not working right and the room was very cold. I called down at night and they thought they could fix the problem from their office. I called in the morning and Adam came and changed the thermostat . He called a little later and said that he could still see a problem and that if we continued to experience difficulties to contact the front desk and they would give us a different room. Well, we did have to move and they moved us to the room next door. Everyone was very nice, I do feel that I should have had been told that there was a problem and been given a warm room the first night of my stay.
November 7, 2012