Rated 5 out of 5 by CigarBob OUTSTANDING experience!
Due to a family emergency we had several family members spend a few days at this hotel. I called the hotel directly to ask about a reservation and John was able to help us out immensely for a 3 night stay. As a Platinum SPG member he upgraded us to a junior suite. The Club lounge had a wonderful selection of food and beverages both in the morning and evening.
More than anything the people at this hotel made our stay so positive. They are warm and appreciative and made us feel welcome and very appreciated.
Would HIGHLY recommend this hotel to business travelers and personal travelers alike. Thank you to John and all of the staff at this hotel for making us feel so welcome!
July 13, 2013
Rated 2 out of 5 by dis2014 Disappointed with my recent stay
Unfortuntely I was very disappointed with my last stay at your hotel. First, I was put in a room by the elevator, for the 2nd time in a row(happend in August too). No one is looking at my Starwood profile. I stay quite often at your hotel, its starting to get run down, both elevators with out of service when I arrived. My room had a terrible damp smell. Very disappointing.
October 31, 2014
Rated 1 out of 5 by Smalls Be aware of big parties
I spent extra money for the club floor and was told that we would be able to use the club only later to find out that it was closed for a wedding after arrival. There was also a wedding party which occupied the majority of our floor/hotel that was making a lot of noise. I was advised that staff would control the noise after complaining, which they did not. I was also told later that we could not move our room due to the hotel being sold out. I have never felt so disrespected as a paying customer ever in my life.
So to all that look to stay at this hotel make sure there are no large parties booked. Because they will let them have the run of the hotel and your rest will not any concern of the staff.
June 4, 2013
Rated 5 out of 5 by BDGuyFromSG Totally unforgettable stay! Will be back!
Chose to stay at Sheraton Mahwah because it is in one of the preferred hotels in my corporate list. Stayed for 2 weeks (18 Feb - 1 Mar), had a very memorable and totally unforgettable stay.
Am typing this in the room on 15th floor now, my last day of stay here, am kinda sad to leave here. Will give my reviews below:-
1) Room is very clean, well maintained. Bed and pillows are extremely clean and comfortable. Radio is a perfect daily companion. Coffee machine makes delicious Starbucks coffee! And everyday I get a complimentary bottle of purified water, clean sheets, tidied bed, fresh towels, etc. Absolutely fantastic, everyday I look forward to coming back to the clean and fragrant room. Oh, not forgetting I have a great view of the beautiful sunrise every morning... absolutely lovely!
2) Air conditioner/Heater is great. It's close to end of winter now, still chilly, but the heater works great. It comes with low fan and high fan options - high fan perfect to heat up the room fast when I get back from the chilly weather outside, low fan absolutely great for sleeping, warm yet not hot. High fan is a little noisy, but nothing disturbing.
3) Staff here are brilliant! Room service is quick and food served hot (Thank you John!). Restaurant staff are polite and friendly (I won't forget Lucy, still love your lovely hair and smile, hope you like the poem!). Cathy, the lady who prepares the breakfast at the club level almost every morning, is friendly and always smiling. Great to start the day with Cathy around. Front desk staff are generally nice (Thanks Jon for passing me the parcels I get everyday. Lisa, you'll look very pretty if you smile more. hehe). And not forgetting Marie, the friendly lady who drives me back to hotel from office almost every evening, thank you for being always so cheerful and chatty! And of course I thank every staff whose names I unfortunately did not note down! Thanks for making my stay unforgettable!
4) Limo service guy Boris is a very amiable elderly guy who has lived in US for 40+ years! haha, very friendly and chatty. Thanks Boris for sending me to and from Woodbury Common and JFK airport!
5) Laundry is quick! Able to get back nice and clean clothes within a day if send to front desk by 9am! Absolutely impressive! A little lint found on shirts, but nothing too unsightly.
6) Wifi reception is fantastic. Fast and reliable! I'm using the wifi to surf the net now.
7) Convenience/Gift shop is not spectacular, just a corner little shop on the mezzanine level, but contains everything you need, from toiletries to snacks to fruits to postcards to stamps! Everything you want! Friendly shop owner too. :)
1) A few glitches in the evening shuttle service. Need to keep better records of where/when to pick the guests. Christine, the Director of Rooms, personally emailed me to apologize though, after a colleague helped me call to complain. No biggie, forgiven! :)
2) No in-room safe. I need it to keep my valuables and passport. Don't prefer to leave them with the front desk safe.
3) Bathroom does not have sufficient shelf/cupboard top space to place toiletries.
Think that's all!
I wanna express my utmost gratitude to all the staff of Sheraton Mahwah for making my stay so memorable. I will be back again, at least once a year for work. Will definitely choose to stay at Sheraton Mahwah again because of you guys!
Can Lucy contact me? :P
February 28, 2013
Rated 3 out of 5 by 1503 Disappointing
The room itself was very nice but it was very hard to sleep because it was right next to the elevators and I heard them going up and down all night. I could actually hear a gentleman from next room relieving himself, as well. I was hoping to purchase something from the store but it was closed by the time I got back from my meetings. Finally, I'm told after the fact that I should have had a discounted rate because of the company I'm with but I did not know that and reservations never asked. Overall, although the room was nice, the experience was disappointing.
May 14, 2013
Rated 2 out of 5 by Cobi This hotel needs New management
I had reserved a room with a King size bed which was confirmed by the reservation i made. At the arrival time i was not greeted or acknowledged as a Platinum Member by the clerk at the counter. He assigned me to a double bed room. Ï Went back to the counter and spoke to another employee who told me there were no other rooms available. Called the manager who found us a room with a Queen size bed. It was Not adecuare and the room was small. The hotel was crowded with Construction workers who fiorned long lines at the elevators and creared unexpected delays and made it difficult to rearch our room. They were carrying tolls and equipamient that filled the elevators. We felt we were in a cheap motel on a side Road. Food at the Restaurant was Bellow mediocre. Cafetería style ?
May 15, 2014
Rated 3 out of 5 by DisappointedWeddingGuest A pleasant hotel but a less than great wedding venue!
The food was extremely disappointing at the cocktail hour and the dinner, and actually bad at the day-after brunch. At least warm up the bagels so they're not hard and keep the bacon warmer than room temp!!
And put up a tent for wedding guests on hot, sunny days! The woman sitting next to me almost fainted and had to be helped into the shade after 30 minutes!!
July 28, 2014
Rated 1 out of 5 by Willow16 Never returning
I wanted to surprise my husband on our 6 year wedding anniversary with a night at the Sheraton, since we got married here. They said they would provide " complimentary"strawberries and champagne. We got our bill and they charged us for it and lied saying they spoke to me about the charges! Furthermore they wanted to charge $12 for wifi which ended up not even working!! Horrible experience and I will never stay at a Sheraton again.
June 18, 2013
Rated 4 out of 5 by Dollface66 Fantastic!
Upon arrival we were greeted by Anthony and Donna at the front desk with the best customer service I have encountered in some time. Throughout our stay the staff were unbelievably professional. The rooms were clean, the food good and the beds, well let me just say as soon I hit the bed I was out!
The pool was warm and CLEAN! I can go on forever as to how fantastic this hotel is! I would definitely return and tell others about it.
March 5, 2013
Rated 1 out of 5 by LifetimePlatinum1 This hotel should not be thrown out of the Starwood Group
As a Lifetime Platinum I've stayed at many Starwood Properties, and this property failed miserably. I requested a non-feather pillow, extra bath gel, shower cap, and bottle of water since the club lounge refrigerator was empty. They refused to provide me with any of those items. My key did not access the club lounge. The location worked for me, but I will have to find another property for my next meeting in the area.
March 19, 2014
Rated 1 out of 5 by irritatedguest Poor Service!
Weak! Nobody at the counter when I checked in. Had to ring the "bell" several times. Gave me a room with someone in it. Back down to the front desk to ring the bell for another 5 minutes. No rooms left. Had to give me a twin. Checked out at 6:30 and again nobody at the counter and had to ring the bell. Get a clue, this is not 5 Start service and you shouldn't need a survey to figure it out.
August 17, 2013
Rated 3 out of 5 by baswayne UNSATISFIED
We booked over 6 months ago. We booked 5 rooms including the club lounge. I confirmed 2 days prior to our stay there to make sure all was well, and that we would have about 15 people coming back from my wedding. I called and left a message on the general managers machine, I got a call back from someone different. I guess he was too busy to make his own calls. When we arrived we were informed that the floors were being redone and we couldn't go in. I used my SPG points for that purpose and was denied access. I didn't get a credit or any recognition that I was a gold member. I've stayed at several other Sheratons and I was treated way better. Robert was the night manager on duty and did his best to make us comfortable in another side room. It was not what I expected spending all those points, and making the reservations months in advanced. I felt cheated and unappreciated with my stay. My guests also felt the inconvenience was inexcusable. I highly doubt that we would return or recommend this hotel to anyone in the future. I feel it's poorly managed, that the general manager sends out a email to call for any requests or questions, then has someone else call and says all is ok for our stay and when we arrived were disappointed. .
October 15, 2014
Rated 1 out of 5 by JagD Do not use this hotel!!
The food in the restaurant, I use the term food loosely, was terrible, expensive and barely edible. The staff looked bored, uninterested in guests and provided incorrect information.
The location was dreadful could not book a taxi or rent a car. For a Sheraton, it was dredful.
August 20, 2013
Rated 3 out of 5 by Thatldo13 Sheraton Mahwah needs rehab
I grew up near Sheraton Mahwah, which was The Place to be. Now its run down, in need of much rehab. Minor things that could be done are replace dead trees & plants. Food is horrendous, plus expensive. Please - revive yourself to what you can and should be for the area.
May 20, 2013
Rated 1 out of 5 by Iqccnw123 Worst stay ever
Rooms in poor shape
Mold on bathroom ceiling. Room 2208
Furniture in bad shape
Club floor carpet is so wrinkled I tripped over i
Manager Alex followed up on nothing he does not understand customer service
Food ran out on club floor for break
On and on
September 13, 2013
Rated 5 out of 5 by sugarbyrd Peaceful setting
Lovely setting, mountain views. Very comfortable, spacious rooms. Staff is very friendly. We always enjoy staying here when visiting family.
May 18, 2014
Rated 4 out of 5 by Kareb Nice
The room was very nice. We enjoyed our stay
October 13, 2014
Rated 5 out of 5 by Fern0750 This hotel has a great staff
I had a wonderful experience celebrating my sons wedding and I couldn't of asked for a better staff experience especially Lisa she made my stay perfect. I love her! Thank you so much
August 27, 2013
Rated 3 out of 5 by Annoyed100 Very Noisey
Ventillation system made very loud noises all night long. Stayed in room 1807 and was constantly awakened by these loud noises.
April 7, 2014
Rated 5 out of 5 by NCsandhills Comfort and Convenience
This hotel's location is conveniently located on Route 17 in Northern NJ. Friendly and helpful staff and great facilities make for a pleasant and relaxing stay.
September 3, 2013
Rated 3 out of 5 by Deep77 Club facilities disappointing
- No vegeterian food
- dirty (water spotted) cutlery
- staff at Club level can do better in terms of serving.
March 9, 2014
Rated 5 out of 5 by Christina35 Great place
Rooms were clean and nice. Beds were comfortable. Staff was helpful in getting items and directions.
August 9, 2013
Rated 5 out of 5 by Cfraz What a beautiful Hotel
My daughter could not stop instagraming to her friends.
December 30, 2013
Rated 5 out of 5 by ADFBDFB always nice
have stayed here a few times, always nice
September 3, 2013
Rated 5 out of 5 by Bella0482 #2's a Charm
In May 2012 my boyfriend and I did not have the best experience at the hotel between long waits at the restaurant, broken elevator, not getting the room we asked for, a/c broken, etc. We were not happy at all. I filled out the hotel's survey after our stay and they offered us a 2nd chance and complimentary stay on them. At first we were hesitant to return, but upon our arrival they placed us in a junior suite and it was great! Super comfy bed, clean, great view, and we loved our room's layout. They really redeemed themselves and we are now happy customers! They didn't have to do this, but the hotel staff really cared to make sure we were satisfied.
July 25, 2012
Rated 4 out of 5 by FrequentTraveler13 AVERAGE WEEKEND STAY
POSITIVES:I love this hotel for my weekend stays. The staff is amazing and the location is beautiful.
There were two weddings this weekend at this location
NEGATIVES: This is a popular location for weddings in summer especially Indian weddings wherein a few hundred people converge upon this property creating total havoc. The elevators are hard to access during these times as hundreds of people can be in line and it might be a while before you reach your room. There a 3 elevators numbered 9. 10, 11 and they have limited capacity. The wedding invitees tend to cram in there like sardines making the situation dangerous.
CLUB LOUNGE: When there are weddings at this hotel the quality of club lounge food deteriorates and I noticed it during this visit. The cheese was stale and tasted awful and the fruit was also stale. This NEVER happens on other weekends. The club lounge also had a stench of cheap ladies perfume as the wedding invitees had used the lounge until 1800 hrs on one day as their personal dressing room. The club bathroom smelled horribly too.
In addition some guy walked into the club lounge with a ton load of alcohol bottles stating that he wanted 20 people to party in the club lounge and wanted to empty the lounge fridge to store his alcohol. The club lounge attendant informed him that it was not possible to party in the lounge but he insisted that the front desk had approved it. The front desk had to be called for clarification. All this transpired while there were children in the lounge.
JUNIOR SUITES ON 20TH FLOOR: The junior suites on the 20th floor are NOT at par with the suites located on the 21st and 22nd floor. Hairdryer in 2015 had steam oozing out of it and I was very scared to use it. I reported it to the staff but unfortunately it could not be replaced. The staff is amazing but were very busy on this weekend.
Overall this is a great hotel and in a beautiful location which you will enjoy. I just wanted fellow SPG members to be aware of the pros and cons.
June 4, 2013
Rated 5 out of 5 by FrequentTraveler13 ANOTHER FABULOUS STAY
This is a beautiful hotel in a beautiful location.
ROOMS; Have beautiful mountain views. Thank you for upgrading me to a JUNIOR SUITE.
LOCATION: The hotel structure is magnificent and it is located in beautiful Bergen County, New Jersey amidst mountains.
GARDEN: It is one of the prettiest garden ever with a magnificent and majestic fountain. Multiple Canadian geese flock here.
WEDDINGS: This hotel is VERY popular wedding destination. Beautiful and colorful Indian weddings can be seen here during wedding season.
DINING; Fountain View restaurant has great food with beautiful views and the staff is friendly.
STAFF; Very friendly and helpful. Thank you Jonathan, Lisa, Makeda, Kathy, Christine and others.
CLUB LOUNGE: Located on the 22nd floor. It has beautiful views of Bergen County and fantastic food.
TRANSPORTATION: You have to have a car here otherwise you will be stuck at the hotel. If you choose not to rent a car then just take a cab to Ramsey Route 17 Train Station. The New Jersey Transit has multiple trains running on this line. If you wish to go to New York City then take a train to SECAUCUS and transfer to another train to NEW YORK 34th STREET PENN STATION. There is a lot to do in Manhattan on foot. The train ride will be about 1 hour 10 minutes including the transfer. The trains also go from Ramsey Route 17 to HOBOKEN. You can go and meet the Cake Boss on Washington Street in Hoboken. Its walking distance from Hoboken Terminus. From Hoboken you can also take the PATH train to Manhattan.
NEWARK AIRPORT (EWR): Ramsey Route 17 to Secaucus and transfer to trains stopping at the airport. If you check the monitors there will be a tiny airplane sign next to the train number indicating that all trains with that sign stop that the airport.
NEW YORK JFK AIRPORT: Ramsey Route 17 to Secaucus transfer to New York 34th Street Penn Station. Take New York City Subway A train to HOWARD BEACH. From Howard Beach you can board the AIRTRAIN to all terminals. This is the cheapest and quickest way to JFK.
NEW YORK LA GUARDIA (LGA) AIRPORT: Ramsey Route 17 to Secaucus Transfer train to New York 34th street Penn Station. Take a cab to LGA. It will cost about 35 bucks and is the quickest way. You can also take a shuttle that cost $13 but will take about 2 hours as you have to transfer at Grand Central Terminal.
OVERALL: One of my favorite SPG hotels and I love it.
October 27, 2013
Rated 4 out of 5 by SoccerFamily17 Great Mountain Views in the Fall
Great hotel to stay and view the beautiful colors of Autumn.
October 6, 2014
Rated 5 out of 5 by Crossoint Very comfortable rooms
Spacious room with nice amenities. Good views from higher floors. Comfortable lobby and good food from hotel restaurant. Salads were very good. I would recommend this hotel for business and pleasure. The fountain in front of hotel is nice - would have liked to have benches to sit on to enjoy the outdoors during warmer months.
September 30, 2014
Rated 2 out of 5 by FreezingShower Cold Showers
Without advanced warning, the hotel performed maintenance on the water system. The note under the door explained that the water would be shut off for 2 hours in the afternoon. After running brown water and sediment through all of the faucets, I did not have hot water. The next morning, I still did not have any hot water so I was forced to endure an ice cold shower. Several folks from our company did not have hot water for at least two days and therefore were unable to shower at all. There was no warning, no information regarding when the hot water would return, and no mention of compensation, not even some extra SPG points! Poorly communicated, poorly handled.
November 4, 2013