Rated 5 out of 5 by disneynut friendly and great location
Great location for all atractions. Great breakfast buffet. Our waitress Brenda was GREAT. went out of her way to please us.Pool area is beautiful and open late..Rooms were remodeled and clean. Great second pool for kids.
September 15, 2012
Rated 5 out of 5 by athom73 Great hotel and staff
We stayed in a double room with pull out couch. The room was clean and had a great view of the pool. Staff was very accommodating and the breakfast buffet was excellent. Great location and close to all the theme parks.
January 20, 2014
Rated 5 out of 5 by Sarasota80 Unbelievable Staff
Hotel itself was very nice. Great for the price! The staff was exceptional, especially woman at check-in desk both Wednesday (8.28) & Thursday (8.290. Can't remember her name, but she was so friendly, kind and helpful!!
August 30, 2013
Rated 5 out of 5 by lisa28 Excellent Stay
The beds were comfortable and the rooms were clean. The pools are very inviting and refreshing. We would definately stay again. The elevator doors are to close to the stairwell exits so it was hard to accomodate others.
July 27, 2012
Rated 4 out of 5 by Orlando Great Customer Service-Dog friendly
I was very impressed with the customer service provided by the hotel personnel. Friendly, considerate and good manners. Very gracious with my dog. Clean and convenient to all Orlando activities. Pool area is beautiful.
August 1, 2012
Rated 5 out of 5 by nrod720 Great Resort To Stay and Relax.
My family and I had a great time the 6 days we were at the resort. If you sit at the restaurant to have dinner or by the pool to enjoy the sun, you get with a warm family treatment that makes you feel very comfortable.
August 5, 2012
Rated 5 out of 5 by tomrossi77 Great get-away!
Really enjoyed this hotel! Excellent pool, excellent rooms and facilities! The fact that they had games and balls scattered around the pool shows they are willing to go above and beyond to make things fun for the kids.
August 28, 2012
Rated 5 out of 5 by stirfry64 Great customer service...however...
We really enjoyed our stay here. The rooms were beautiful and the customer service was excellent. However, the hallways, conference rooms, and general meeting areas were freezing! AC was way off!
May 5, 2014
Rated 4 out of 5 by TATO Great hotel, need improvement at pool area
I can say all was good, specially at front desk with Rep. Iglesias she took care of me and others while I was there with excellent service.
Pool Service need a little improvement, but staff was great in all areas.
April 23, 2012
Rated 2 out of 5 by rick2 sleepless in Orlando
Noisy room airconditioner cycled on and off all night; room was never cleaned during my stay
Hotel is getting old and the elevator was downright dingy
reception staff was friendly and efficient, as was the valet.
February 14, 2013
Rated 4 out of 5 by SoCal17 Thanks!
Nice hotel! Centrally located to restaurants and theme parks
July 18, 2014
Rated 5 out of 5 by FortuneCJC Poor Front Desk Experience w/Ernest Justin
I've been coming for about 10 years with my brother and his wife. Never have I experienced such poor customer service, as I did on Jan 16th. The front desk representative, Ernest Justin, was extremely rude to me. He was in the process of assisting me with printing my boarding pass and he abruptly stopped helping me and began to help someone who had walked into the line. I asked him why he wouldn't complete printing my boarding passes and he just ignored me and continued helping the other person. I would not have asked him to help me except that the printer in the lobby was inoperable and I was told to ask for assistance from the front desk staff. Eventually, another your lady assisted me, but that was after about 10 minutes. I was late taking photos and was not in the mood to take pictures at that point. This young man has no idea what "customer service" means, if he will drop one person in mid-stream to assist another. This was the only bad experience that I encountered during the entire week. I'll be back Jan 2015 and hopefully he will have better customer service skills.
January 23, 2014
Rated 2 out of 5 by Sweaty73 Poor air conditioning
My wife and I stayed three days, and on each day the A/C unit in our room was replaced because the units would not cool the room. The last night we finally got a unit that worked efficiently. Very disappointing.
October 22, 2013
Rated 5 out of 5 by Demy181 Great place, outstanding service,but slow elevators
Very nice place, and the service and food in the conference facility is outstanding, but the elevators in the main lobby are very, very slow, and the service elevator in building 2 was out of service last week.
October 26, 2013
Rated 5 out of 5 by Winston Fantastic Stay
This hotel was an excellent location for our stay when visiting Disney World. The front desk staff was extremely helpful with recommendations and were very considerate. Rooms were clean and spacious.Great Stay!
March 22, 2013
Rated 5 out of 5 by margie2011 the hotel had a movie for the kids in the pool area
the fire place was a wonderful site and the pool was a excite for the kids and big adult kid which i enjoyed. the room where so cozy and comfortable in sleeping what joy. and lots of places to eat. in the area
October 7, 2013
Rated 5 out of 5 by HDH954 Starhot Employee
I've stayed many times when it was the Safari however when I walked into the lobby I was hit with the wow factor, not only does the hotel look great but the staff is a complete 180 from the Safari. Great Job!
October 30, 2012
Rated 5 out of 5 by Anthony15 Hotel had great rooms and excellent location
This hotel met all of our needs, it was very comfortable and relaxing stay. Also it was just around the corner from the Lake Buena Vista Golf Club where we were playing sun and mon, very convenient location.
December 19, 2012
Rated 2 out of 5 by Familyvacation2013 Disappointed
This is a poorly ran hotel and very surprised it's in the Starwood family.
I had so many problems with this hotel I'm not even going to get into detail, but I would advise an inspection to keep in system.
August 10, 2013
Rated 5 out of 5 by Bob123 Staff was great!
We had two rooms booked and the staff took the liberty of making sure the rooms were adjacent. The recent upgrades to the property are also first rate, the new hot tub with the waterfall feature is great.
November 14, 2012
Rated 5 out of 5 by rachelhavv service
the staff at the hotel was really professional
there is 2 ppl in special one of them is michelle from the front desk and adam the sales manger they both helped me alot and make this stay really pleasnet
August 7, 2012
Rated 3 out of 5 by JH55 Nice hotel but pool service was disappointing
The hotel was nice and you can tell they put a lot of $$ into upgrading the building and the amenities. We booked this hotel primarily for the great pictures of the pool area. It is set up to look like a tropical paradise, but unfortunately the service didn't match the pictures. We ordered dinner at the pool grill one night (not cheap for a family of 4) and waited over an 1 1/2 hours for our burgers and fries. We ended up having to throw most of the food away b/c my two small children fell asleep while they were waiting! Then, there was $140 gratuity added to my hotel bill the next day (keyed in by mistake I'm assuming). When I mentioned it to the front desk, they were apologetic and removed the gratuity after 20 minutes of researching the situation. However, I didn't feel like they went above and beyond to correct the situation. In a tourist area with hundreds of other hotel options, I think customer service should be the #1 priority. The hotel was fine, but I would probably choose to stay somewhere else next time based on the level of service here. No huge incentive to come back!
June 3, 2013
Rated 3 out of 5 by chad95 Our time at Sheraton Orlando
Did not meet the expectation set by SPG and the website. Elevator out of service, guest services and registration not convenient to our building, Did not expect a daily parking fee added to room charge.
March 4, 2013
Rated 5 out of 5 by Florida5455 Spectactular rooms!!
WE really enjoyed our stay and the comfort that this hotel provided! Reasonably priced for the quality and we enjoyed the location and proximity to a variety of other restaurants too@
April 26, 2014
Rated 5 out of 5 by MIMI67 MOM'S BIRTHDAY
FOR MOM'S 96TH BIRTHDAY MY DAUGHTER, GRAND-DAUGHTER, MOM AND I WENT FOR TWO DAYS..THE POOL AREA WAS EXCELLENT WITH A TROPICAL FEEL ABOUT IT. THE ROOM WAS SPACIOUS, CLEAN AND ATTRACTIVE..WE WILL RETURN
July 28, 2013
Rated 5 out of 5 by disneynut location and features are great
This hotel has a GREAT pool area. Excelant breakfast buffet . Nice to park near your room. easy to get to all area attractions. Many resaurants nearby, I 4 like 2 minutes away .Hotel just remodeled .
September 6, 2012
Rated 3 out of 5 by LovetheMouse Pool is great!
The pools and outside bar were wonderful. The pool had a place to relax and a place for the kids to have fun. The rooms were just OK. The halls were very cold and the bathrooms needed to be updated.
November 7, 2013
Rated 4 out of 5 by Doug2062 Great family hotel
This hotel is located in the hub of the theme parks and has 2 heated swimming pools and 2 hot tubs. There are lots of activities for kids, including a movie by the pool every night.
April 22, 2014
Rated 5 out of 5 by jvincent12000 Excellent experience
The Hotel and Staff were excellent and exceeded our expectations. Everyone was very friendly and courteous. The hotel was clean and fresh everyday. Hats off to Chef DeBlasio, the food was great too!
April 17, 2013
Rated 5 out of 5 by Debbie23 Hotel has really great features
We loved the room! It met all our needs. Loved the bunk beds! Also the Spa services were great! i would definitely recommend this hotel to others. The pool was great for my teens. Loved the movies!!
November 28, 2012