Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 2260 reviewers.
Rated 4 out of 5 by Too many youth groups ruined my business stay This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/ young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful. July 15, 2013
Rated 2 out of 5 by Far from the best experience As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms December 12, 2011
Rated 5 out of 5 by Go Figure Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that. Techology 1, In Person 0 February 3, 2014
Rated 5 out of 5 by Great Location Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street. Staff including housekeping very helpful. October 7, 2013
Rated 5 out of 5 by Cozy Refuge in NYC I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin! January 29, 2014
Rated 1 out of 5 by Bad stay at Sheraton New York - below average place First off we had a room that was connected to 3 other rooms which was a horrible experience as we were all on top of each other. I'm an SPG member and use a credit card connected to SPG but for some reason Sheraton New York routed me to this inferior room. The bathtub tile was visibly and clearly dirty. I told the front desk and there was no action taken. I got the feeling at the Sheraton New York that they were so busy and so crowded that they had no time for service other than taking money and issuing rooms. We were without hot water from 8pm at night until 8am in the morning. This was a very bad stay and not up to previously viewed par. June 29, 2014
Rated 3 out of 5 by Great location I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort! January 10, 2012
Rated 1 out of 5 by Nice large upgraded room, but... very filthy and lack of guest service response I've stayed at this hotel 3-4 times this summer and while I've had minor complaints in my last two stays (including one two days prior), this one takes the cake. For the record, I've contacted a number of guest service supervisors from the site to no avail. First the positive - loved the staffperson at check-in, who offered to upgrade me to a larger room overlooking Times Square. He did mention there was a Murphy bed (which I learned are not comfortable for me), but the view was fabulous. The negative - once I arrived in my room, the toilet was used and filthy. I called Housekeeping to come and clean the room, but nobody came by before I left for dinner, nor did anyone come by at all that evening or next morning. Second, there was a section of carpet that was sticky and filthy (imagine me stepping on this at 11 at night with my bare feet - ew!). Lastly, my favorite white blouse was ruined when I tried to iron it the next morning and found the plate was filthy with black and blue marks all over (which left the same permanent stains on my blouse - not removable even after using bleach and washing :( ). Oh, and the staff never emailed nor issued me my check-out folio so I can't get the hotel stay reimbursed by my company! I requested speaking with the supervisor upon checkout the next morning, and while the gentleman came by after a few minutes wait, he didn't offer his name nor did he take anything more than my room number. He promised to look into my account and email, but he never followed up that afternoon. I have since written to multiple guest services supervisors/assistants at the Sheraton (and the Westin down the street where I stayed the previous night) over the past week to no avail. I'm very very disappointed, especially as a SPG member, and have to recommend AGAINST staying at this hotel. A shame, since my experience with Sheratons and Westins has always been positive in the past. August 19, 2014
Rated 1 out of 5 by the reality is far from to be nice HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests. March 11, 2013
Rated 1 out of 5 by Dirty + Broken AC no response from staff There was BIG black stains on the tile in the bath Room in bad shape AC and TV did not work worst part was i asked 3 times for the staff to look at it and they never did November 20, 2012
Rated 5 out of 5 by Well Done Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work! February 11, 2013
Rated 3 out of 5 by Was expecting more from Sheraton... The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for. November 29, 2012
Rated 5 out of 5 by Great stay First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed. July 18, 2012
Rated 5 out of 5 by Location, location,location While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us. November 26, 2013
Rated 3 out of 5 by Drafty & Noisy I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed. November 18, 2013
Rated 5 out of 5 by Great hotel We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again. December 8, 2011
Rated 5 out of 5 by Staff was excellent! We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square! June 24, 2013
Rated 5 out of 5 by This hotel is in the heart of New York City! It provides great facilities and is within walking distance of so many attractions. It is close to multiple subway stops to easily get around town. March 5, 2014
Rated 5 out of 5 by Shearton New York 2013 Quick check-in. All staff friendly and helpful. Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable. February 21, 2013
Rated 4 out of 5 by Convenient Everything was as expected. Room design tasteful. Nice coffee and coffee machine. Nice location. The only odd thing was that my room was never cleaned. November 12, 2013
Rated 5 out of 5 by perfect location This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again February 23, 2013
Rated 1 out of 5 by Bye Bye Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result. April 4, 2013
Rated 2 out of 5 by Great location but disappointed No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street. August 5, 2012
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night at this hotel and got slapped with charges for bottles of wine and water that I did order. This is totally unprofessional January 22, 2014
Rated 4 out of 5 by Club Lounge The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive. August 7, 2013
Rated 4 out of 5 by Nice stay, but Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes. October 12, 2012
Rated 5 out of 5 by Great place to stay. Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again. June 30, 2013
Rated 5 out of 5 by Perfect hotel close to everything I will reccommend Sheraton New York TImes Square Hotel any day, sinces the rooms are perfect, the staff friendly and the location is just perfect. March 19, 2013
Rated 1 out of 5 by Really needs attention I will explain the negative answers above: Staff met my needs: there was a student group on my floor. I couldn't sleep for two nights. Very noisy. The chaperones decided to "camp" outside MY door in chairs and talk very loud! Like they were having a "social". I had to call security twice to get you to come up and address. I listened as security barely asked them to move on so I came out. They said they were there to keep the kids in their rooms! When I came out of my room the next morning there were four "chaperone" chairs in the hall. When I told your receptionists upon checking out, they told me to ask for a non-kid floor next time! Cleanliness: My shower curtain had some "crusty" thing on it resembling something that comes out of a nose. I was already naked so I had to remove it. Really Gross. Met needs: I work for the television network close by so it met my needs, I could walk there. BUT, it was so noisy. I will say this, the room service came immediately!!! Also, when I checked out, the person knew nothing about arrangements for my company to pay for room. I got so frustrated I asked for manager. He saw it immediately and apologized. June 15, 2013
Rated 1 out of 5 by Bad experience I had high expectation but was very disappoited. Bad customer service and little cooperation. This hotel is not one i would recommend to anyone May 4, 2013
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