Rated 5 out of 5 by malinara Sheraton!
We had another wonderful stay at the Sheraton! The room was clean, big, and comfy. The staff were pleasant and helpful. We love staying here. This is our 4th visit and I can't imagine staying anywhere else. The location is perfect and the rates are very competitive!!!!!!
February 15, 2013
Rated 5 out of 5 by WRenee I love the Sheraton NY X Square...
...because you made my overnight stay in the Big Apple memorable. From providing me with efficient driving directions from NJ into the city to equiping my well appointed room with cutting edge technology, your professionals (many of whom were women) performed admirably.
April 29, 2013
Rated 5 out of 5 by Ashley79 Great location
The hotel was in a great location close to all the attractions, very clean with very helpfull staff . The comfort of the room was amazing and made our stay very comfortable and would definitely recommend this hotel to other people and would use this hotel again myself.
February 25, 2013
Rated 5 out of 5 by GYMSTORM Exceeds Expectations
Everything about this NYC hotel exceeds what I have come to expect when visiting the city. The staff is always friendly and smiling, the rooms are perfect, the room service is great, the location is perfect and all for a price much less than you would imagine for NYC!!
February 4, 2013
Rated 5 out of 5 by AMac Felt Like Home
I would recommend The Sheraton Times Square Hotel to anyone. The location is fantastic and the staff goes above and beyond. The General Manager, Mr. Sanders should be commended for creating such a positive environment and running such a tight ship. Everyone around the building was professional, positive and upbeat.
I would specifically like to recognize a few people for creating a trip of a lifetime:
Firstly, I would like to thank Ms. Ordonez for all of her help in making this such a remarkable trip for me and my family. Her magic is very much appreciated and my entire family thanks her.
Secondly, Mr. Ramzan in the Club Lounge was unbelievably professional and customer focused. He always made me and my family feel welcome. He reached out and added that personal touch every time we saw him. Please recognize him for his remarkable attention to detail and his outgoing personality.
Also, Ahmed at the Front Desk was extremely welcoming and created that first impression that was so positive.
January 14, 2013
Rated 4 out of 5 by NYBizTrip ALEX OLPINDO, FRONT DESK
I arrived late in the hotel and was very tired from my trip from LA. Alex breezed through my check in process and before I knew it, I was in my room. He was very professional and worked quickly and quietly. He sensed my fatigue and made the check in process fly by.
October 28, 2013
Rated 5 out of 5 by ChicagoSean Great Location, Upgraded Rooms a Must!
Have stayed at this property several times. Great location in Times Square neighborhood, but away from the "bright lights" and crowds. Upgraded rooms are nice with window seating areas, good beds etc. Strong value as well when compared to other properties.
February 8, 2014
Rated 2 out of 5 by Steve154 Dollar you to death and kids will run you over
This hotel was full of teenage kids that were running in the halls and over flowing throughout the lobby. They have a great lounge on the 44th floor that you need a key to get into but if you want a key it is 50.00 a day but they give you a free breakfast. Whoopy
July 15, 2013
Rated 5 out of 5 by Suzie NYC vacation
two midwestern friends visiting NYC for the first time and the Sheraton at Times Square was perfect location!!! And Anthony the concierge was wonderful and sent us in the right directions, was more than helpful in Theater tickets, tours, places to eat and drink!
April 2, 2013
Rated 3 out of 5 by NotAcknowledgedGoldMember Okay but not great...
Pretty disappointed that my Gold status was not recognized and that I wasn't even put in a room on any SPG floors... just a regular room with nothing special... not even the normal free bottle of water. Pretty disappointed.
April 13, 2014
Rated 2 out of 5 by Steve2129 Maintenance Calls
Upon checking into my room, I was immediately met by the fact that I had no luggage rack and that the faucet in the bath was running (despite being shut off). After placing a call to the front desk they indicated that someone would be there within the next hour. The next morning, I had to place another call to the front desk to alert them to a running toilet that would not cease. When the maintenance man arrived, he finally bough my luggage rack from the night before. In short, it was a less than stellar experience for an SPG property.
September 21, 2014
Rated 2 out of 5 by TravelerV Not Impressed
Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an SPG Platinum Member.
September 11, 2012
Rated 5 out of 5 by dantzelsu Great hotel!
This was by far the most clean hotel that I've ever stayed at in NYC. The room also felt bigger than most. The staff were very nice and helpful. There is a gym, and it is in a great location. I would definitely stay here again and recommend it highly!
October 17, 2013
Rated 2 out of 5 by WPJ1 Club Lounge SO disappointing
Stayed here often, but now I'm going to stay elsewhere due to lack of food on Club Floor, too crowded, no fresh fruit/berry bowl, lack of cereal selection, rans out of bagels. This is the worst cob lounge I've ever stayed in. What's up with this ppty?
March 19, 2013
Rated 5 out of 5 by Kim2000 Ideal for Business Travel
Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk!
October 11, 2013
Rated 5 out of 5 by jojo55 Repeat customer
I have to return often to NYC and use this hotel every time. The location is perfect for business and pleasure. The staff goes out of their way to accommodate my needs. I will be back.
May 2, 2014
Rated 5 out of 5 by Lisa Great staff
My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you.
March 18, 2013
Rated 3 out of 5 by Lesles Housekeeping not on top of things
Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities.
Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre.
August 7, 2013
Rated 5 out of 5 by Isabella Great location!
This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful.
November 5, 2013
Rated 5 out of 5 by ake770 Great Stay
We really enjoyed our stay here. Most Manhattan hotels are claustrophobic, but not this one. the lobby felt spacious and a great place to meet up. The location was convenient to everything. We definitely plan to return.
March 3, 2014
Rated 2 out of 5 by NYCFrequentTraveler Staff needs training on Platinum benefits
Renovations at the property are most welcome and have improved the hotel.
If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises.
August 30, 2012
Rated 4 out of 5 by Allan40 Good location
The hotel was in the middle of of all the attraction. Central Park/Times Square etc. The rooms were of a good standard. The Lobby could get rather busy at times but I put this down to the time of the year (thanks giving).
December 2, 2013
Rated 4 out of 5 by Joel Sheraton Times Square
Very busy hotel with a bustling lobby. Rooms are on the small side. Food is so-so, but there are plenty of restaurant options nearby. The best parts about the hotel are the location and the very friendly front desk staff.
December 1, 2013
Rated 2 out of 5 by Tripp50 Needs attention to details
Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were.
August 25, 2013
Rated 1 out of 5 by Seila First bad experience in Sheraton
The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess.
That was my last time in Sheraton NY.
April 17, 2013
Rated 4 out of 5 by Tipper51 My Hotel Show Stay
This is a great hotel.
My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress?
Help me sleep better on my next stay.
November 13, 2013
Rated 4 out of 5 by Lambiekins6 Great place to stay in NYC
We found the hotel to be all that we expected for a Sheraton. It was walking distance to so many attractions and in the heart of Times Square but not right in the middle of the chaos! We would recommend it for sure!
October 9, 2014
Rated 1 out of 5 by Nicholas3 service not up to expantationd
On arrival we were not allowed the early check-in I had requested. the two bed room I had requested was not available either. I had called in Nov. when I made the reservations and requested the above. On arrival their was no record of my requests. My son and I spoke to a person at 7am about the room and was informed it would be near noon before
we could get into a room.
At noon I was informed they had our room with one queen size bed, needless to say that would not do. Half an hour later I was informed they had a king with a chase. I said we would make do. after 3 requests for bedding for the chase it arrived while we were gone and we had to make it up. the next day the chase was made, but on the last night it was not made up.
I was very unimpressed with the whole visit.
August 9, 2014
Rated 5 out of 5 by Ferry25 Black Friday Weekend
The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family.
January 26, 2014
Rated 5 out of 5 by Anne100 Wonderful Hotel
We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in.
November 5, 2013